ANI/Ticket ID: 
Order: 
Email Address: 
Phone: 
Event Status: 
Event Name: 
Event Venue: 
Issue: 
Apollo Article:
What have we done?: 
Help Needed:

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ACCESSIBLE NO MORE AVAILABLE SEAT
ANI/Ticket ID: 
Email Address: 
Phone #: 
Event Status: 
Event Name: 
Event Venue:
Event Code: 
Event Date: 
Issue: Fan is trying to purchase 2 tikcets, 1 accessible ticket and 1 companion ticket for this event
What have we done: Check the event if there's still available tickets for the event "Sorry, we don't have any accessible seating available at the moment." and also double check TMWin for hold tickets
Help needed: Do we need to submit an ADA form for this 

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ACCESSIBLE
ANI/Ticket ID: 
Email Address: 
Phone #:
Event Code:
Event Status:
Event Name:
Event Venue:
Issue: Fan wants to purchase semi-ambulatory seats for this event.
What have we done: Tried to grab these seats on TMWin and unable to do so.
Help needed: Need assistance to grab these seats X103/R18/S1-2/[@A03]2

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SLACK 3PE DOS
ANI/Ticket ID: 
Order #: 
Email Address: 
Phone #: 
Event Name:  
Event Status:  
Issue: The fans have not yet received their tickets for today's event. 
Actions Taken: The fan was instructed to look for an email from the venue or seller, including in their spam and junk folders. However, after checking thoroughly, they confirmed that no email was received. We also checked the status of the order, currently on OPS_DONE_SUCCESS processing state. Fan already check email if they receive an email, and they did not receive any email to claim tickets.
Apollo article: 3PE: Delivery Guide: Mobile, Lost or Not Received Tickets, Print at Home, Name on Ticket, and Ticket Transfer 
Help needed: We kindly request your assistance in re-transferring the tickets to the fan. 

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MLB BALLPARK APP
ANI/Conversation ID:
Email Address:
Order Number:
Event Status:
Event Name:
Event Date:
Concern: The fan has not yet received their tickets for today's event.
What have we done: The fan was told to check for an email from MLB Ballpark, even in spam and junk folders, but after a careful search, they found nothing. They proceeded to set up an account with MLB Ballpark, but even after doing so, their tickets still aren’t visible or accessible within the app.
Apollo: 3PE: Delivery Guide: Mobile, Lost or Not Received Tickets, Print at Home, Name on Ticket, and Ticket Transfer
Help needed: We kindly request your assistance in retransferring the tickets to the fan.

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AISLE SEATING
ANI/Ticket ID:
Order Number:
Email Address:
Phone Number:
Event Name:
Event Date: 
Venue
Event Code: EWF0508, NY8
Issue: Fan wants to purchase(Section Row Seat ) but receives an error "Oops, you're required to select tickets in the multiple of 2 for Aisle Seating. Please change your selections to proceed to checkout!".  
What have we done: Checked the website and confirmed that there is only 1 remaining aisle seat and no other seats beside it.
Apollo Article: Aisle Seating or Aisle Seat Offers
Help Needed: Need assistance for fan to purchase the remaining ticket

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CANCEL TT
ANI/Ticket ID: 
Order #: 
Email Address:
Phone #:
Event Name: 
Event Status: 
Issue: Fan having trouble on transferring the ticket and when they try to cancel the transfer, they're not allowed to do so.
What have we done: Checked Apollo article and assisted fan to do troubleshooting steps. Had fan try different browser, devices, confirmed that it's not connected to a VPN and disconnect from WiFi and use the cellular data instead and vice versa. Signed out and signed back in. Fan also tried to uninstall the app and re-install it again. Also, use the updated app and use TM website as well. Enable cookies on browser’s, disable third-party browser plug-ins, and ensure that JavaScript has been enabled. Still the same issue.
Apollo Article: How a Fan can Cancel a Ticket Transfer
Help Needed: Fan wants to cancel the transfer for this ticket on all transactions.

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ANI/Conversation ID: 
Email: 
Phone #: 
Order #:
Event Name:
Event Status: 
Ticketmaster Account ID: 
Device used: 
Issue: Fan is unable to add the tickets to their wallet - showing as pass disabled.
What Have we Done: Account was reviewed and standard troubleshooting steps were provided, including removing tickets from the wallet, reinstalling the app, updating iOS, and confirming the fan does not share their Ticketmaster account. Despite these efforts, the error persists.
Apollo Article: SafeTix - Apple Wallet (Pass Disabled) & Google Wallet (Pass Intended for Another User)
Help Needed: Please unbind NAfpU8mfLS2RH8MjgyWAvA apple"