TV PACKAGE : Flex (Flex TV), (150 channels) Mix-it (Legacy) - basic usage like news (150 channels) Mega TV (Entertainment TV) - no racing ( 200 channels) TV BUNDLES: Flex - any broadband and flex tv (221 channels) (streaming) Entertainment - any broadband & mega TV (200 channels) Cinema - any broadband, mega TV, & extra subscription for Add Ons like Sky Cinema (210 channels) Sport - any broadband, mega TV, Sky sports (211 channels) Sports + Cinema Bundle - any broadband, mega TV, Sky Cinema, & Sky sports (225 channels) Max Volt - any broadband, mega TV, Sky Cinema & Sports, Kids, Entertainment (250 Channels) Starter Bundle - any broadband and Mix-it (150 channels) Add-ons: Kids MU TV (Munchester United) *Netflix *Disney + Sky sports Equipment: TIVO - 500 GB (can still record) V6 - 1 TB (can still record) TV360 & TV 360 MINI - 1 TB (can still record) STREAM BOX - cannot record, no storage capacity, can only save watch list. (Voice command, *easy setup, 6 profiles, *watch list, *6 personal home screens, start over replay) * V6 & TV360 difference is only software. if need upgrade just deliver new remote. * TV 360 MINI has no capacity to record, no storage capacity. * Can watch offline all equipment tv box except stream box. * - diff. of stream box in TV 360. * TWO VM02 CONSUMER PRODUCTS (TV AND BROADBAND) HAS AN APP EXCEPT THE LANDLINE. * TV BOXES DO NOT WORK UNLESS WITH VM INTERNET Virgin TV APP: - 100 TV live channels - list of favorite shows in watchlist - accessible on the go. - can control using the remote. BROADBAND TWO TYPES OF LINES 1.) DOCSIS (Data Over Cable Service Interface Specification) (coaxial "copper" speed of electricty) - upload and download speed are not equal - 21& 21 Mbps , 133 & 137 Mbps 2.) XGS-PON (10 Gigabit Symmetrical Passive Optical Network) (fiber speed of light) - upload and download speed are equal. DOCSIS SPEEDS M125 Browsing, streaming, emailing 5-10 devices 133&137 Mbps ( download) 21 &21 Mbps ( upload) M250 security cameras, devices tv 15 devices 10 gadgets in 4-person home or up to 15 people. 26 & 26v Mbps upload ) 267 & 273 Mbps (download) M350 15+ devices 36 & 37 Mbps (upload) 372 & 382 Mbps (download) M500 15+ devices 50& 52 Mbps (upload) 517& 544 Mbps (download) heavy usage, multiple streaming. Gigabit 96 & 104 Mbps (upload) 1064 & 1138 Mbps (download) can hypothetically connect to 100 devices. Gig2 Full fiber XGS location 207 & 208 Mbps (upload) 1923 & 2085 Mbps (download) BROADBAND EQUIPMENT *SUPER HUB *SUPER HUB 2 *SUPER HUB 2ac SUPER HUB 3 - cover up to 600 Mbps SUPER HUB 4 / TOWER EQUIPMENT - cover up to 1 GB SUPER HUB 5 & 5x - Giga Fiber 2GB - For DOCSIS UP TO 10 GB - from recycled materials BROADBAND EXTRAS/ ADD ONS HomeWorks - secure safe, gadget rescue means replaceable, priority engineer appointment - cost 8£ per month - Wi-Fi Max (supports intelligent Wi-Fi, - 3 free Wi-Fi Pods (Black & White pods) - can manage through virgin media connect app - minimum speed guarantee - if proven you have a lower speed, you can end your contract w/o paying anything. TELEPHONE PACKAGE FOR LANDLINE (59 mins. redial rule) Font book (two only): anytime chatter for £8 - redial before 1 hr to avoid charges 07 & 08 - MOBILE PHONES ( unlimited calls) 09 - premium phones 01, 02, & 03 - for UK unlimited calls landline International anytime chatter for £13 LEGACY talk Weekends cost £19 ( free week ends call to uk landlines 01, 02, 03) talk More Anytime talk More international Anytime Landlines add ons: voicemail - free ( leaves a message only when you dont answer) voicemail plus - can modify calls and mesage ( alert) caller display - show the no. of the person callng you call waiting - alerts u another call call barring - for blocking numbers of outgoing or incoming calls. call divert - forward calls to another no. ring back when free - automatic calls u back when a busy no. becomes available reminder call - schedules ur phone to ring three-way calling - let u speak w/ two diff. no. anonymous caller rejection - blocks calls from withheld no. EMERGENCY BACK UP PLAN (EBUL) - works even w/o network - VOLT PACKAGES (SIM) Benefits: - free upgrade (up to 1Gbps) to the next available tier above the current services of broadband. - not only virgin media services (2x) can upgrade but also their data allowance (2x). - Wi-Fi pods normally cost £8. if they avail this sim they will have free 3 Wi-Fi pods. Wi-Fi guarantee w/ at least 30Mbps in every room or £100 cashback. - roaming is free w/ 75 listed international countries. - level up your mobile security, free disney+ standard plan, amazon prime & music unlimited, audible, and Cafeyn for 3 months. discover stuff: include 02 partial if they are using V Not M in Broadband: if they are for example: o2 w/ m250, you can just upgrade their BB in V350 w/c would give them higher speed but same value. Or just give them new contract. register then v packages in get their Volt Package: (EXAMPLE PACKAGE) (CALSSIC)M 125 BB & Telephone: 5GB DATA/ 5data sim: V250 (10 GB) ( UP TO 3 WIFI PODS) ( O2 TRAVEL INCLUSIVE ZONE)(3/6 MONTHS EXTRA) CLASSIC: 3 months plan, No data roll over, unlimited call and texts, o2 travel, o2 priority, choose an extra. PLUS: Data roll over, unlimited call and texts, o2 travel, o2 priority. UNLIMITED: Data roll over, unlimited call and texts, o2 travel, o2 priority, Unlimited MMS (images send). EXTRAS: Disney+ Amazon Audible Cafeyn (magazine) Amazon music McAfee Mobile Security Reconciliation Porcess: FOR EVERY VOLTS PURCHASE 1.) @CM enter MA, then hit ENTER 2.) Select Customers VMO2 Mobile Information