Rentals

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May I know to which specific resort is this for?

May I know what equipment do you want to rent? A ski or a snowboard?

May I know to which specific location would you like to pick up the equipment?

For how many days?

When will you going to pick up your equipments? Return Date:

Would you like to add Damage Waiver?

its per product and per day and it can only cover damage that can be repaired. Cannot be use if the item was lost.

VRR FACILITY FEE -it cannot be removed

May I have the last 4 digit of your card please?

Season passes are only handled by a specific department as they are the only one who can access their system. So, you may contact them directly for further assistance. Do you mind if I just transfer you to them?

Confirm that you have the correct Order ID and confirm arrival date and Sale Location before proceeding

Rentals can be secured in 3 ways.

Reserve online through www.epicmountainrentals.com

Reserve through our call center by calling us at (970) 754-0033

Rent as a “walk-in” when they arrive at our shop (This option should be discouraged as guests will not be eligible for a discount and equipment will be available on a first-come firstserved basis. SAME DAY rentals must be rented as a walk-in)

REFUND POLICY:

-You can cancel up to 24 hours before your reservation for a full refund. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations. If you can, have your confirmation number handy.

WHAT IF I RETURN MY SKIS EARLY?: -We'll refund you for the remaining whole days that you won't use your equipment. Gear returned after 9 AM will be charged for that day.

CAN I PURCHASE MY RENTAL EQUIPMENT BEFORE/AFTER RENTING?

-No, but you can buy skis and snowboards at our affiliated retail locations. Select retail locations also carry gently-used demos or offer a try-before-you-buy program. Find a shop here.

CAN I EXCHANGE MY SKIS?

-Yes, you can swap out your skis any time at any location.

IF I ARRIVE EARLY, CAN WE PICK UP OUR SKIS THE DAY BEFORE?

-Yes, and we welcome it. Pick up your equipment any time after 3 PM and you won’t be charged for that day.

DO YOU HAVE LARGER SIZE SKI AND SNOWBOARD BOOTS?

-We do, up to size 16 for skis and 15 for snowboards. They’re in demand, so reserve your package in advance to make sure they’re available when you need them.

CAN I EXCHANGE MY SKI RENTAL FOR A SNOWBOARD?

-You can. Stop into any location to swap them out. There may be a price adjustment.

CAN I RENT BOOTS WITHOUT RENTING SKIS OR SNOWBOARD?

-You can rent boots by themselves on a first-come, first-serve basis. We don’t take online reservations. They range from USD $15 to $25 per day. If you bring your own skis and want to rent boots with us, your bindings must meet manufacturer safety requirements. To make sure, we’ll run a functionality test. It costs about $30.

WHAT EQUIPMENT RENTALS ARE ELIGIBLE FOR THE 20% EPIC MOUNTAIN REWARD DISCOUNT ON EQUIPMENT RENTALS?

-The following products are eligible for the 20% Pass Holder discount with Epic Mountain Rewards: Demo skis, Performance skis, Sport skis, Kids skis, Demo Snowboard, Sport Snowboard, and Kids Snowboard, Helmets, and Boots. Rental packages (skis or snowboard with boots and a helmet) and Delivery are also eligible for the 20% discount. The discount does not apply to damage waivers or facility fees.

NAME: RESORT: LOCATION: ARRIVAL DATE: RETURN DATE: DAYS: SKI OR SNOW: PACKAGE, SKI, HELMET: CC: DEPOSIT: WAIVER: FACILITY FEE:

Epic Mountain Rentals | Ski Rentals | Ski Rental D | Epic Mountain Rentals Rent premium ski and snowboard equipment with expert advice and personalized gear selection. Pick up from any of our 100+ shops or book delivery to you.

call phone: 970-754-0033 (US) call phone: 800-766-0449 (CAN) Email: info@epicmountainrentals.com

EMPLOYEE RESERVATION: -Employee rentals are walk in only

If the guest is enrolled in a snowboard lesson together with the snowboard package and wants to extend the rental for the equipment alone, can we do it here on our end?

-We cannot, the ski school can extend it, or we can make a separate reservation.

DELIVERED USING GUEST CONNECT TOOL

• Agents, have to select an arrival date above sale location

• You will need to have a return date entered along with time frame (time of delivery)

• You have to then input the same arrival date below and all other delivery details, including phone, address and time of delivery.

• The rental products will then load after all of that information is entered, it will show up blue "ADD Line Items".

Is there a delivery option available at Telluride Resorts? -There is not, Telluride does not do deliveries

Do Breck resorts provide complimentary rentals to anyone who are 70 plus years old? -no we do not offer complimentary rentals