Product and Process Training

"Add a Product"

Product identifiers also called GTINs (Global Trade Identification Numbers). UPC, EAN, and ISBN are common variations. These are found on the product itself or printed on the product. Bar code.

Universal Product Code - 12 digit numbers European Article Number - 13 digit numbers. Marketplaces int'l in US and Canada. International Standard Book Number - books, magazine, and published media.

older than 1967 do not have ISBN -10 digits number (before Jan 1, 2007) -13 digits number (after Jan 1, 2007) ASINs (Amazon Standard Identification Number) cannot be found on products or product packaging and are not provided by manufacturers. 10 character long numbers that usually begin with B0. ex: B07P37XZFB. If media product, numbers only. It is found in website URL and also in Product Information.

BMVD (Books, Music, Video, and DVD)

"ASINs and Listing" Title, images, description, and bullet points. provide Stock Keeping Units (SKU) that meant to identify the product inside the seller's account. Same ASINs but different SKU whenever with same product however sold by different seller. Exception: When different fulfillment method, one ASINs and multiple SKU of the same product from a seller can work. SKU is system generated.

"How to add a product?" (Creating a New Listing)

Catalog > Add a Product Search the product you want to sell using product identifiers and title of the product. Condition of the Item. Price, Quantity, and Condition of the product; these are from existing and new listing. Manufacturer, Product ID, Item Name, and Brand Name are new listing. Sometimes, some sellers will approve a request from a third party seller to sell the same product.(application approval) Some sellers will allow those sellers. (sell product) Some sellers also disapproved those seller to sell the same product. (not available) Fill out mandatory information and save. Confirmation message "Introduction to Detail Page"

Product Image Product Title Brand Name Price Bullet Points - short descriptions of the product Buy Box - if there is no buy box, what will appear is "Add to Cart" or "Buy Now" to complete the purchase. More Buying Choices Product Description - important to avoid error in listing. it is attracting if there is product description. Product Information - this section will show the ASINs.

Detail Page can be controlled by:

Different Selling Partners A single Selling Partner Amazon The SPS Associate cannot declare that there are original brand owner of the product due to privacy security.

How does the Detail Page Control works? Through Reconciliation Score. Using the SPOT tool to know the Winning Contributor for the listing. // ASIN Troubleshooting

Reconciliation Scoring Internal Team - GFix, US CE GL Split, Query Editor and Seller Support Selling Partner - brand registry, prof., ind., gold/plat Retail - FC and retail

In this case, the detail page can be edited depending on the "scoring" of the said listing.

Best resolution: via email, click TRANSFER

Info may be INCORRECT

Product Info Images Policy: incorrect, violates detail page rules, has misleading info, grossly deviates from our category style, and when it may negatively impact the buyer experience

"Submitting Correction"

via Seller Central *(6hrs/15hrs of update) Manage Inventory page > select appropriate tab and edit > save contact Seller Support "contact us" page / amazon / product / product page problem / fix product info Best Resolution:

Transfer to IDDP/Catalog Team (Incorrect Information on Detail Page). Annotate the Info of the Seller and transfer to them. When updating/changing on the Detail page, transfer. But general inquiries about the Detail Page, SPS Associate can provide. Examples of Incorrect Info.: ASIN merge, category, change in category/location, variation updates, etc. Winning Contributor can edit because it has Detail Page Control but Product Detail Page is a shared space that displays attributes that are common to all offers of the product.

Whenever on Brand Registry issue, the case will be transferred to the BR Team.

"Order" Manage Order

"Advertising" Vine, Deals, Promotion, etc.

"Report" Payment, Amazon Selling Coach, etc.

"Performance" Account Health > "Policy Compliance" review Feedback Chargeback Claims A to Z Guarantee Claims Performance Notif.

"App Services" Selling Partner Appstore

"B2B" handled by Q

"Brand" Analytics

Different marketplaces of Amazon in Mexico, Canada, and United States.

Athena Help page (search engine) > case log

"Account Setting" Account Info, > shipping and returns info., business info, etc Notif Pref, PEEK NOW, etc.

Service Level Agreement - 24 hrs. of the bank account process

For RESOLUTIONS (action), utilize Workflow and Athena Help page.