1. When a customer moves to TNX their Sprint voicemails will be deleted and cannot be recovered. Ensure customer has saved their Voicemail or Blocked Numbers.

2. Communicate the estimated delivery date of the SIM card.

3. Inform the customer they MUST chat or call Care from another device at 1-888-211-4727 when they receive the SIM Card.

4. DO NOT change the SIM or use the TMO.com URL printed on the card. Chat or call care before taking action.

5. Customers will receive several emails. Ask them to read and save the emails.