ACCEPTED CB
-- In Inspector --
merchant's response - accepted
Did the merchant present compelling evidence? - No
What is the chargeback resolution? - Chargeback Acquirer Liability

Notate: Received response from merchant on . Chargeback won, acquirer accepted full amount. Error found. Sent ZD#. Case closed.
-- visa closed resolve

-- In Gali --
go to finance bar- choose insert adjustment - amount, h-visa chargeback,
comment - Transaction id (space) Name of merchant

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COMPELLING

--In inspector--
What was the merchant's response? - Rejected
What is the chargeback resolution? - Chargeback Issuer Liability

- Received compelling evidence on xxx. Card holder's name and address matched on our records. No error found. Sent ZD #. Case closed.

- respond - accept full - received compelling evidence on .
- Close resolve in Visa


NOT COMPELLING
-- In Inspector --
What was the merchant's response? - Rejected
-Notate: Received response from merchant on xxx, not compelling evidence. Initiated Pre-Arb. Case ongoing.

- Proceed to Pre-Arb - go to visa - respond - decline - notate "Received not compelling evidence on xxx.


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Timeframe Expired. Chargeback won. Error found. Sent ZD #. Case closed.

Timeframe Expired. Pre-Arb won. Error found. Sent ZD #. Case closed.

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