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We apologize for any difficulty you may be experiencing while accessing your subscriber account. Please know that your feedback to us regarding this is very important and will be reviewed carefully to allow improvements in service. To ensure that you can access your subscription I have reset your log-in credentials to the following:
E-mail: XXXX Password: password
Please go to http://www.NxExWxSxPxAxPxExRx.com and click on the silhouette of a head to the right of the magnifying glass icon. This will open a drop-down menu with a “Log-In” button you can click on. You can also go to a log-in field directly by using the link https://account.NxExWxSxPxAxPxExRx.com. Once you enter in the above information the site will prompt you to change the password to anything you choose.
If you are still unable to log-in, please consider trying out the following troubleshooting steps as they have solved much of the reported errors. You may normally locate the options to run them under your browser’s internet options menu:
1. Clear temporary internet files/cache 2. Clear Cookies 3. Update your browser to the latest version (if it is not already up to date) 4. Shut down and restart the computer
If you find that you still have the same issue after taking these steps, please consider utilizing an alternate web browser. We support all the latest versions of Internet Explorer, Apple Safari, Mozilla Firefox, and Google Chrome, but other or outdated browsers sometimes have difficulty. These browsers are free to use and easy to locate and download through your chosen internet search engine.
If you prefer to stay with your current browser, consider uninstalling and reinstalling the program. Sometimes existing or older browser installs may have an incorrect setting or corrupt file which prevents them from working on interactive websites. Fresh installs often solve such issues.
If problems persist after following the above steps, or if you require assistance with any of them, please reply to this e-mail with your basic system information such as operating system and web browser. Please also include as much detail about the issue as possible, including any error messages that you receive.
We thank you for your continued loyalty, and once again apologize for any inconvenience which you experienced. We will remain available via e-mail, chat, or phone to assist with any additional questions or concerns you may have using the contact information listed below.