WHAT TO DO IF???

[RESOLVING HOLDS ON AN ORDER]:

If a customer contacts us and there is a hold on the order: Look up the hold by code or description in Article KA-02940 for instructions on how to handle. When resolving holds, always verify the address. The hold showing may indicate another issue, but there can also be an additional problem with the address. Verifying addresses is a required step when resolving holds. If the steps are listed to resolve it: Follow the steps in the order they are listed. Some holds will instruct you to resolve the hold first, then take further actions to resolve the issue. Other holds will instruct you to resolve the issue first, then resolve the hold last.

DO NOT EVER RESOLVE A HOLD WITHOUT ACTUALL Y TAKING THE STEPS TO RESOLVE THAT HOLD.