ONE TIME COURTESY

Thank you for waiting! I was able to discuss the situation with my support and was given approval to what I suggested.

Thanks for the confirmation. Great news! We check here that you been with us for almost 4 years, we value you as a customer here, Rob. As one time courtesy we will be covering the late fee amounting to $21 for the billing period of 8/23/2023 to 9/22/2023. To avoid this fees, We recommend you to pay you bills on time. Shall we proceed?

Great news! We check here that you been with us for almost 8 months, we value you as a customer here, XXX. As one time courtesy we will be covering the (AMOUNT) for us to have the options to set up new arrangement. We will be just be doing this for your and for this conversation. Shall we proceed?