ACCOUNT -------------------- SALESFORCE https://virginmedia.my.salesforce.com/?ec=301&startURL=%2Fvisualforce%2Fsession%3Furl%3Dhttps%253A%252F%252Fvirginmedia.lightning.force.com%252Fone%252Fone.app%2523eyJjb21wb25lbnREZWYiOiJjOm1DUE1fQWR2YW5jZWRQb3N0Y29kZVNlYXJjaCIsImF0dHJpYnV0ZXMiOnsiZW50ZXJlZHBvc3Rjb2RlIjoiQUwxMCAwUlAiLCJob3VzZW51bWJlciI6IjUiLCJjb25zb2xlU2VhcmNoIjp0cnVlfSwic3RhdGUiOnt9fQ%25253D%25253D T1397818@virginmediao2.co.uk Retain20251 -------------------- HOLD SCRIPT -------------------- https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/Team%20Sheffield/Flat.aspx?RootFolder=/sites/virgin/Lists/Team%20Sheffield/HOLD%20SCRIPT%20MALALA%20NI%20DOMINIC%20TALAVERA&FolderCTID=0x012002003291FB39B75B114E87A1574C9E9FD63F -------------------- OUTSIDE TOOLS: -------------------- WEBSITE https://www.virginmedia.com/ SWC TRACKER https://portalapp.nac.sitel-world.net/sites/vmukwebchat/Lists/CRM%20to%20SWC%20Hybrid/NewForm.aspx?Source=https%3A%2F%2Fportalapp%2Enac%2Esitel%2Dworld%2Enet%2Fsites%2Fvmukwebchat%2FLists%2FCRM%2520to%2520SWC%2520Hybrid%2FAllItems%2Easpx%3FInitialTabId%3DRibbon%252ERead%26VisibilityContext%3DWSSTabPersistence%23InplviewHash64ec138f%2D4b73%2D4b23%2D9ac6%2D0f30cbbbe66d%3DFilterFields1%253DTeam%2DFilterValues1%253DOCP%25253&RootFolder= CODE AND LINKS https://portalapp.nac.sitel-world.net/sites/vmukwebchat/_layouts/15/WopiFrame.aspx?sourcedoc=/sites/vmukwebchat/Lists/Canned%20Responses%20Center%20CRC/Attachments/262/Copy%20of%20Campaign%20Codes%20and%20Order%20links.xlsx&action=default --------------------------- INSIDE TOOLS: -------------------- BADGER (Internet Availability) https://badger/badger/pculookup?strPostcode=&submitPCU=Query+Postcode Incorrect Gone Away Form https://vmapps/formsdb/Form.asp?FormID=17512 DNA Release Form http://vmapps/formsdb/Form.asp?FormID=99742 ROYAL MAIL https://www.royalmail.com/find-a-postcode SPOTTER FORM https://vmapps.systems.private/intranetforms/Non-Serve_leads_form/default.asp DUPLICATE FROM https://vm-housefile.custhelp.com/app/home/session/L3RpbWUvMTY4MzA0MjkyNi9zaWQvZlU0OWpiOWs3QXRHSmh6Y2RvbGdvSEM0cElndWdMRUFSQVlSWURkVzdPY1JCS1I4Wk4wVkNOQXR4cjlkbXdLcVdIaEUyU3hYVXgycTA3JTdFR21jN0lhNTczQ0VYaWRRdmdQRTRfVkVxU3hfdUpHTVcxODNxR2tIM2clMjElMjE%3D Gone/Going away Referral Form http://wbv-bgr-p0049.systems.private/WebForms/GoneawayReferral/default National Home Builders Form http://badger.systems.private/WebForms/NationalHomeBuilders/ ---------------------------