3606541783 -- Scott Gordon DONE Spoke with Patricia Gordon -- they received a past due notice despite having autopay set up, and the payment for November did not process correctly. She understood that the past due was due to a November autopay failure and that current bills are up to date with no past due balance. The agent resolved the issue by applying adjustments and confirmed the autopay system is now functioning properly. >>>> 4258362706 -- Greg Maclaszek DONE Spoke with Greg MacIaszek He has not received their paper bills for December and January due to printing issues with a third-party vendor, despite paying a monthly fee for paper statements. We removed the late fee, submitted a follow-up ticket, and assured the customer that their service will not be disconnected despite the billing issues. The customer was given an email address to escalate the issue to the Cincinnati office executives. >>>> 208-752-1243-081304-5 +12087521243 -- call back Lavena _ Follow up with her service -- -$2019.23 -- Credit -Apply discount -waive tech visit fee >>> Spoke with LaVena customer was billed $170 instead of the expected $55 after switching from copper to fiber service. enrolled the customer in paperless billing and autopay, promised to waive the technician visit fee, and scheduled a callback after further account review. >>>>>>>> 3603876309 -- Kevin Jones Kevin did not receive their billing statement via mail and was concerned about a late fee. He was assured no late fees would be charged and received a courtesy credit $31.94. Submitted a follow-up JIRA ticket and noted the account for the billing issue. Customer agreed to wait for the mailed bill and appreciated the assistance >>>>>> 5415974691 --- Spoke with Margarete Schmidbauer She needed help updating the email address on the account and understanding a high bill for a landline service. 90yrs old elderly woman is having trouble with accessing her online account to view her bill -- updated the email address on file and then provided a temporary password that the customer will change after the successful login. The customer was able to log into the online account. The agent explained the high bill was due to maintaining an outdated copper landline service. A one-time $31.47 credit was applied to the bill. The customer was given information to contact the Lifeline program for possible long-term discounts. >>>>>>>>>>>>>>>>>> 2086899564 Spoke with Connie -- She is confused about billing issues including a payment processing error, a collection notice, and not receiving the autopay discount. Applied a $50 credit to the customer's account and confirmed the customer will receive a $10 monthly autopay discount going forward. The customer expressed appreciation for the resolution and understanding. -----------> Gayle -- new address billing (letter for a final bill) --- 9821 NE 122nd street apt 212 Kirkland WA 98034-3769 425-260-3663 gayle@seanet.com --- CALL BACK TOMORROW!! +15039982088 -- Joan Veith -- MAKE SURE THAT THE 20$ IS APPLIED!! 50346994041007245