📌 M&T – MOVERS & TRANSFER
CONTACT DETAILS

CONTACT ID:
IDENTITY OF THE CHATTER: (AH / 3RD PARTY)
NAME OF THE CHATTER:
ACCOUNT NUMBER:
DPA STATUS: PASSED / FAILED
DPA TIME STAMP:
CASE INFO

CJM: N/A
WO: FUTURE STAR
NOT CODED
QUERY
Customer wants to transfer the services to the new address

RESOLUTION
Process house move – M&T

MOVE DETAILS

NEW ADDRESS:
NEW ACCOUNT #:
DISCO DATE:
INSTALL DATE:
CONTRACT: Contract continuation
CONTRACT END DATE:
MOVERS FEE ADVISED AND ACCEPTED:
CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED
PHONE: VERIFIED / UPDATED





📌 DISCONNECTION – MOVERS
CONTACT DETAILS

CONTACT ID:
IDENTITY OF THE CHATTER: (AH / 3RD PARTY)
NAME OF THE CHATTER:
ACCOUNT NUMBER:
DPA STATUS: PASSED / FAILED
DPA TIME STAMP:
CASE INFO

CJM: N/A
WO: FUTURE STAR
QUERY
Customer wants to cancel the services due to moving

RESOLUTION
DISCONNECTION

DISCONNECTION DETAILS

DISCO DATE:
DISCO REASON:
NEW ADDRESS:
CONTRACT END DATE:
EDF:
EQ RETURN ADVISED:
CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED
PHONE: VERIFIED / UPDATED




📌 IDLE MOVERS
CONTACT DETAILS

CONTACT ID:
IDENTITY OF THE CHATTER: (AH / 3RD PARTY)
ACCOUNT NUMBER:
NAME OF THE CHATTER:
DPA

STATUS: PASSED / FAILED
TIME STAMP:
STATUS
CX IS IDLE / NO INTERACTION FOR 15 MINS / CLOSED CHAT

CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED
PHONE: VERIFIED / UPDATED



📌 QUERY – MOVERS
CONTACT DETAILS

CONTACT ID:
IDENTITY OF THE CHATTER: (AH / 3RD PARTY)
NAME OF THE CHATTER:
ACCOUNT NUMBER:
DPA

STATUS: PASSED / FAILED
TIME STAMP:
QUERY:
RESOLUTION:

CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED
PHONE: VERIFIED / UPDATED