SHIPMENT-LEVEL-DEFECT

Hello from Amazon Selling Partner Support,

In line with this, please be informed that we will need to transfer your case to our internal team to further investigate your concern regarding the missing units.

Additionally, kindly know that after further investigating, we have determined that there are defects found in your shipment affecting 3 units from this shipment, (shipment-level defect), and it is related to "Missing tracking information (small parcel shipments)". Some or all of the tracking information required for this shipment was missing prior to the shipment entering Receiving status. For small parcel shipments, one tracking ID is required for each box.

To avoid this problem in the future, please ensure that you provide tracking information before your shipment enters Receiving status. You are no longer required to provide tracking information for this shipment within Seller Central, including opening a case, because the shipment is already being received at the fulfilment center.

To access the summary of incidents for this shipment and to resolve this issue, please refer to the link below, and click Resolve, and select "Acknowledge": https://sellercentral-europe.amazon.com/fba/inbound-shipment/summary/FBA15HVN0NZH/problems

If you think this is an error, you can submit a request to investigate the issue directly in Seller Central. Go to “Shipment Summary” and check the issue under “Problem Summary”. When viewing the problem help content, you will see the problem information and how to avoid the problem in the future. If images were captured for your product, they will also be shown here. If you don't agree with the provision of the issue, select the “Submit Research Request” option and submit your request.

To avoid this issue in the future, kindly follow these requirements: • Enter tracking information as soon as your carrier has provided you with it • Ensure that tracking information has been entered before your shipment enters Receiving status • Enter the tracking information for each box in the shipment • For international shipments, enter the tracking information for the final destination of the shipment, such as the US port to the destination Amazon fulfilment centre.

For your reference, please visit the help pages provided below:

"Inbound problem summary": https://sellercentral-europe.amazon.com/help/hub/reference/G200893760 For more information on packaging requirements and preparing shipments to Amazon, see: https://sellercentral.amazon.es/gp/help/200141500