CHECK ORDER STATUS 

backordered
_ have been in very high demand and we're currently in backorder for the model you ordered. Our inventory changes daily though and based on our current inventory projection, your estimated ship date is _. 

You'll be notified via text/email for status and tracking number as soon as shipment is initiated! We've noted in the account that you contacted us back to  follow up on your order status.   

assurance
We can see here that estimated ship date for your device is between (estimated ship date). These phones have been incredibly popular as of the moment! Your order is our priority and we've been working hard to ship your phone ASAP. At this point though, we are awaiting more shipments from the manufacturer!

explain pa more!
When an order is placed, there'll be an estimated ship date showing! However, many factors go into determining the availability of the device like model, color and memory capacity. As well as the timing of your e-signature! 

The estimated shipping dates depend on the number of batches the devices are ordered and released. We have raised this high demand of orders already and we surely don't want you to wait but we can only rely on our manufacturers.

Order is in transit

I know it really isn't fun to wait, especially not for a phone that you really like. We want you to know, that we really our doing everything to get the device to you as soonest as possible. I have the order checked and see that it is with the courier now and in transit, so it wouldn't take that long for your order to be delivered at your door step. We appreciate your kind understanding and patience.