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09/08 CALLS

CNU250809972097

Surname : PATEL

Mobile Number : 07405647779 / 07379847754 / 07871594282 / 07438051944

Post Code : CR0 3HA

1st Line of Address : 84 Canterbury Road, CROYDON, CR0 3HA, GB

Email Address : jitupatel1976@yahoo.com

Model # : GSLV71PZTD.APZQLGU

Serial # : 502TRUBHX550

DOP : 09/07/2025

Retailer : ARGOS - SAMPLE CENTRE

[Customer Issues] [AI Summary]

  1. Contact Reason: Customer is calling regarding a refrigerator that is not dispensing ice. They previously scheduled a repair appointment three weeks ago, but the technician did not show up.

  2. Customer Request: Customer seeks to rebook the repair service for the refrigerator and wants to ensure the technician arrives this time.

  3. Agent Solution: Agent verified the customer's contact information and discovered that the previous repair appointment was canceled due to incorrect contact details. The agent updated the customer's phone number and confirmed the need for a new repair appointment. The agent also gathered details about the ice maker issue, noting that it is not dispensing ice despite making it.

  4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to rebook the repair service after confirming the updated contact information.

  5. Customer Pain Point: Customer expressed frustration over the lack of service and the inconvenience caused by the refrigerator malfunctioning for an extended period.

  6. Notable Comments: Customer mentioned that they have never used the ice maker since purchasing the refrigerator, indicating a lack of familiarity with its operation. They also noted that they attempted to troubleshoot the issue but were unsuccessful.

[AI Summary]

  1. Contact Reason: Customer is calling regarding a refrigerator that is not dispensing ice. They previously scheduled a repair appointment, but the technician did not show up, and they are unsure how to proceed.

  2. Customer Request: Customer seeks to rebook the repair appointment for the refrigerator and ensure that the technician contacts them.

  3. Agent Solution: Agent verified the customer's details and found that the previous repair appointment was canceled. The agent updated the customer's contact information and successfully rebooked the repair, informing the customer that the technician would contact them within two business days to confirm the appointment.

  4. Resolution Acceptance: Yes. The customer accepted the rebooking of the repair appointment and provided updated contact information.

  5. Customer Pain Point: Customer expressed frustration over the missed appointment and the ongoing issue with the ice dispenser, which has not worked since they purchased the refrigerator.

  6. Notable Comments: Customer mentioned that they have never used the ice maker since purchasing the refrigerator and are unsure how to operate it. They also indicated that they purchased the unit from Argos.

[Request] DONE BOOKING AND TAGGED TO WG TEMP

CNU250809972281

RNU250809097393

Surname : RAJVEER KHAROD

Mobile Number : 07727717202

Post Code : MK4 4HT

1st Line of Address : 130 Holden Avenue, MILTON KEYNES, MK4 4HT, GB

Email Address : rajveersinghkharod@gmail.com

Model # : GBV5240CEP.AEPQLGT

Serial # : 311WREBL1180

DOP : 28/12/2023

Retailer : CURRYS

[Customer Issues] FRIDGE 2023 DEC 28 BEEPING NOISE HAPPEN EVEN WHEN THE DOOR IS CLOSED 2 TO 3 DAYS AGO

Unit is not overloaded. Shelves isn't misplaced. Cleaned the door gasket. Unit is properly leveled. Door seal is completely fine and the unit is completely shut. No error codes. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a fridge freezer purchased on December 28, 2023, which is still under warranty. The issue is an intermittent beeping sound that occurs even after the door is closed.

  2. Customer Request: Customer seeks assistance to fix the beeping issue with the fridge freezer.

  3. Agent Solution: Agent verified customer details and conducted a series of troubleshooting questions, including checking for door seal integrity, overloading, shelf assembly, cleaning of the door gasket, and leveling of the fridge. The agent documented the information and indicated that further steps would be taken based on the findings.

  4. Resolution Acceptance: No. The customer did not accept a proposed solution yet as the troubleshooting process was still ongoing.

  5. Customer Pain Point: Customer expressed frustration with the persistent beeping noise, which disrupts their use of the fridge freezer, and inquired if this issue is common with LG products.

  6. Notable Comments: Customer mentioned they have not cleaned the door gasket regularly and confirmed that the fridge is properly leveled, with the front slightly higher than the back.

[AI Summary]

  1. Contact Reason: Customer is calling about a fridge freezer purchased on December 28, 2023, which is still under warranty. The issue is an intermittent beeping sound that occurs even after the door is closed.

  2. Customer Request: Customer seeks assistance to fix the beeping issue and requests a repair appointment if necessary.

  3. Agent Solution: Agent verified customer details and conducted troubleshooting by asking about the fridge's condition, including door seals, shelf assembly, and cleaning of the door gasket. After confirming no error codes and that the fridge is not overloaded, the agent scheduled a repair service, informing the customer that an engineer would contact them within two business days to confirm the appointment.

  4. Resolution Acceptance: Yes. The customer accepted the scheduled repair and understood that they would be contacted for further arrangements.

  5. Customer Pain Point: Customer expressed frustration with the persistent beeping noise, which disrupts their use of the fridge freezer, and was concerned about the reliability of the product given its recent purchase.

  6. Notable Comments: Customer mentioned they have an extended warranty and inquired if the beeping issue is common with LG products. They also confirmed that the fridge is properly leveled and that they do not clean the door gasket regularly.

[Request] DONE BOOKING AND SENDING SMS

CNU250809972533 RNU250809099361

Surname : WILLIAMS

Mobile Number : 07943431652

Post Code : SA11 3UU

1st Line of Address : 7 Trevallen Avenue, NEATH, SA11 3UU, GB

Email Address : amber.williams94@hotmail.co.uk

Model # : F4V309SSE.ASSQWUK

Serial # : 208PWFGLA035

DOP : 22/08/2022

Retailer : CURRYS

[Customer Issues] WASHER REPLACEMENT FROM CURRYS

Customer is washing a mix fabric during the wash. Unit is not overloaded. No error codes. Unit is properly leveled. Done empty cycle and it stop at 25min. Unplugged and plug in. Issue persist .

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is experiencing ongoing issues with a washing machine purchased in 2022, specifically error codes causing it to stop mid-cycle and not drain properly.

  2. Customer Request: Customer seeks a resolution for the malfunctioning washing machine, either through repair or a replacement, as advised by the retailer.

  3. Agent Solution: Agent confirmed the need for a repair appointment to diagnose the issue further. The agent explained that a technician would assess the machine, and if it cannot be repaired, they would consider a replacement. The agent scheduled a service visit for the customer.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution of scheduling a repair appointment, acknowledging the need for further assessment.

  5. Customer Pain Point: Customer expressed frustration over repeated issues with the washing machine, feeling that it should not have so many problems given its relatively new age and previous repairs.

  6. Notable Comments: Customer mentioned that they have already had multiple engineers attempt to fix different problems with the machine, indicating a lack of confidence in the unit's reliability and expressing inconvenience due to the ongoing issues.

[AI Summary]

  1. Contact Reason: Customer is experiencing persistent issues with a washing machine purchased in 2022, specifically error codes causing it to stop mid-cycle.

  2. Customer Request: Customer seeks a resolution for the ongoing problems, either through a repair or a replacement, as advised by the retailer.

  3. Agent Solution: Agent confirmed the need for a repair appointment to diagnose the issue further. The agent explained that if the repair does not resolve the problem, they could consider a replacement after the technician's assessment. The customer was asked to provide proof of purchase or warranty documentation for the repair process.

  4. Resolution Acceptance: Yes. The customer agreed to proceed with scheduling a repair appointment and will send the required documentation.

  5. Customer Pain Point: Customer expressed frustration over repeated issues with the washing machine, feeling that it should not have so many problems given its relatively new age.

  6. Notable Comments: Customer mentioned that previous repairs had not resolved the issues, leading to significant inconvenience. They are currently trying to locate the warranty documentation or proof of purchase to facilitate the repair process.

[Request] DONE REGISTERING AND BOOKING FOR THE REPAIR

CNU250809973157

Surname : BABAEI / MOLABASHI

Mobile Number : 07541200090

Post Code : LS16 8GT

1st Line of Address : 34 PEAR AVENUE, LEEDS, LS16 8GT, GB

Email Address : baharbabaei@hotmail.com

Model # : F4X7511TSB.AESQPUK

Serial # : 505PNCY9Z643

DOP : 29/07/2025

Retailer : CURRYS

[Customer Issues] CONFIRM IF THEY ALREADY CONTACTED CURRYS IF THEY WANT TO REQUEST FOR A REPLACEMENT OR REFUND CONTACT THEM FRIST. IF H THEY

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding the authorization code needed for the replacement of a malfunctioning washing machine purchased less than a month ago, which has failed to complete wash cycles.

  2. Customer Request: Customer seeks the authorization code from LG to facilitate the replacement of the washing machine through the retailer, Currys.

  3. Agent Solution: Agent checked the account and confirmed that no authorization letter was issued. The agent suggested contacting Currys directly to request the authorization code, as the unit is still within the return period. The agent offered to stay on the line while the customer contacted Currys.

  4. Resolution Acceptance: No. The customer expressed frustration with the ongoing back-and-forth process and indicated they would call Currys directly, doubting the effectiveness of the solution provided.

  5. Customer Pain Point: Customer is frustrated by the lengthy process of obtaining an authorization code and the inconvenience of dealing with multiple parties without resolution. They feel stuck in a loop between LG and Currys.

  6. Notable Comments: Customer mentioned they had already paid extra for the washing machine and had only used it three times before it malfunctioned. They expressed dissatisfaction with the service and indicated they would not want to speak with the agent again if the issue remains unresolved.

[Request]

DONE

CNU250809973372

Surname : NORTEY

Mobile Number : 07384411000

Post Code : E15 3DS

1st Line of Address : 3 Meath Road, LONDON, E15 3DS, GB

Email Address : henry.nortey@gmail.com

Model # : GBB92MCABP.AMCQLGU

Serial # : 405WRFSKE139

DOP : 30/05/2024

Retailer : LG ELECTRONICS

[Customer Issues] Note [RA]: Customer ring us because he wants to talk about the unit and he says he receive a missed call from us. customer is willing to wait on the line

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to inquire about a missed call regarding an issue with their fridge.

  2. Customer Request: Customer seeks to speak with the resolutions team to address the fridge-related issue.

  3. Agent Solution: Agent confirmed the customer's details and informed them that their case is currently being handled by the resolutions team. The agent offered to transfer the customer but noted that they would need to wait until the team is available.

  4. Resolution Acceptance: Yes. The customer accepted the transfer and agreed to wait for the resolutions team.

  5. Customer Pain Point: Customer expressed concern about needing assistance with their fridge, indicating urgency in resolving the issue.

  6. Notable Comments: Customer provided detailed personal information for account verification and confirmed their willingness to wait for further assistance regarding the fridge issue.

[AI Summary]

  1. Contact Reason: Customer is calling to discuss an issue with their fridge and has received a missed call from LG's resolutions team.

  2. Customer Request: Customer seeks to speak with the resolutions team regarding the fridge issue.

  3. Agent Solution: Agent confirmed the customer's details and informed them that the resolutions team is currently on another call. The agent offered to transfer the customer but noted that they would need to wait until the team is available. The agent also offered to call the customer back once the resolutions team is free.

  4. Resolution Acceptance: Yes. The customer accepted the option to wait on the line for the resolutions team or to receive a callback.

  5. Customer Pain Point: Customer expressed frustration with the long wait time to speak with the resolutions team regarding their fridge issue.

  6. Notable Comments: Customer confirmed their willingness to wait for the resolutions team and requested a callback if the wait time is extended.

[Request] DONE RESO CALLED HIM

CNU250809973615

Surname : CARDALL

Mobile Number : 07814401902

Post Code : S42 6NN

1st Line of Address : 13 Mill Crescent, CHESTERFIELD, S42 6NN, GB

Email Address : jo.brownsword@yahoo.com

Model # : F4Y510WBLN1

Serial # : 504PNGXFQ815

DOP : 01/08/2025

Retailer : EBAY HUGHES

[Customer Issues] REGISTEING WARRANTY

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to register the warranty for their LG appliance, providing the model number S4Y510WBLN1 and serial number 504PMXSQ815.

  2. Customer Request: Customer seeks assistance in registering the warranty for their recently purchased unit.

  3. Agent Solution: Agent verified the model and serial numbers, confirmed customer details, and ensured the warranty registration process was initiated. The agent also asked for the purchase date and location, which the customer provided as August 1 from eBay.

  4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the warranty and provided all necessary information.

  5. Customer Pain Point: Customer expressed some frustration regarding the verification process, particularly with the serial number, which required multiple confirmations.

  6. Notable Comments: Customer mentioned that the unit was delivered last Saturday and noted a previous name associated with the account, indicating a potential issue with account history.

[AI Summary]

  1. Contact Reason: Customer is calling to register the warranty for their washing machine, model S4Y510WBLN1, purchased from eBay.

  2. Customer Request: Customer seeks assistance in registering the warranty and confirmation of the registration process.

  3. Agent Solution: Agent verified the model and serial numbers, confirmed customer details, and successfully registered the warranty. The agent informed the customer that they would receive a certification via email within 10 to 14 weeks.

  4. Resolution Acceptance: Yes. The customer accepted the registration confirmation and acknowledged the timeline for receiving the certification.

  5. Customer Pain Point: Customer expressed frustration about the warranty registration process taking longer than expected and the need for clear communication regarding the timeline.

  6. Notable Comments: Customer mentioned their previous name and the store from which the washing machine was purchased on eBay, indicating a potential need for future reference in case of issues.

[Request] DONE REGISTERING AND SENDING SMS

CNU250809974186

Surname : FEATHERSTONE

Mobile Number : 07814936746

Post Code : GL53 9EG

1st Line of Address : 240 Old Bath Road, CHELTENHAM, GL53 9EG, GB

Email Address : missmelanie@hotmail.co.uk

Model # : F1222TD

Serial # : 107KWHX29265

DOP :

Retailer :

[Customer Issues] WASHER OE A BOUT A WEEK NOW

[Customer Issues] Customer is ringing us to have a repair for her unit however she cannot remember when she purchased the unit since it's been a few years ago. [Consultation contents] Agent gets and advises to the support we need to get a pop for verification however it's for a chargeable one. If customer doesn't have the pop just provide the ASC number so they can coordinate their issue to the engineers directly. [Request] If customer will ring us back, please assists. Thank you and provide the information here.

[Request] DONE

CNU250809974239

Surname : MASON

Mobile Number : 07770371370

Post Code : NE5 3LQ

1st Line of Address : 11 Hauxley Gardens, NEWCASTLE UPON TYNE, NE5 3LQ, GB

Email Address : poloventura@hotmail.com

Model # : F4X7511TSB

Serial # : 505PNHN9Z641

DOP : 31/07/2025

Retailer : CURRYS

[Customer Issues] WASHER 5YR GUARANTEE

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is inquiring about the warranty details of a recently registered washing machine, specifically questioning why the registration indicates a two-year guarantee instead of the expected five-year guarantee.

  2. Customer Request: Customer seeks clarification on the warranty terms and assistance with registering the washing machine for the extended warranty.

  3. Agent Solution: Agent confirmed that the washing machine qualifies for an extended warranty but noted that the registration needs to be completed manually. The agent proceeded to gather necessary information from the customer, including model number, purchase date, and personal details, to facilitate the manual registration process.

  4. Resolution Acceptance: Yes. The customer accepted the agent's offer to manually register the washing machine for the extended warranty.

  5. Customer Pain Point: Customer expressed confusion and concern regarding the discrepancy in warranty information, feeling uncertain about the coverage of their new appliance.

  6. Notable Comments: Customer mentioned purchasing the washing machine from Currys and provided detailed personal information for the registration process.

[AI Summary]

  1. Contact Reason: Customer is calling to verify the warranty details of a recently registered washing machine, specifically questioning the discrepancy between a five-year guarantee and the two-year coverage indicated during registration.

  2. Customer Request: Customer seeks confirmation of the warranty registration and requests an email confirmation of the warranty details.

  3. Agent Solution: Agent confirmed that the washing machine is eligible for a five-year warranty and manually registered it. The agent informed the customer that a certification would be sent via email within 10 to 14 weeks and agreed to send an email confirmation of the registration.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and appreciated the agent's assistance in registering the warranty.

  5. Customer Pain Point: Customer expressed frustration over the confusion regarding the warranty duration and the lengthy wait for the certification email.

  6. Notable Comments: Customer requested an email confirmation in addition to the SMS notification and expressed gratitude for the agent's help during the call.

[Request] DONE REGISTERING

CNU250809974487

Surname : BAILEY

Mobile Number : 07903506144

Post Code : SS15 5PE

1st Line of Address : 17 Tower Avenue, BASILDON, SS15 5PE, GB

Email Address : donna_wilcox@hotmail.co.uk

Model # : FH4U2TDN2W.ABWQWUK

Serial # : 708PWCMKD771

DOP :

Retailer : CURRYS

[Customer Issues] WASHER OE

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling because their washing machine is not draining properly, displaying an OE error code, which indicates a drainage issue.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue cannot be resolved.

  3. Agent Solution: Agent confirmed the OE error code indicates a drainage problem. The agent created a customer account for further assistance and requested the serial number and purchase details to check warranty status. The agent suggested obtaining proof of purchase to verify warranty coverage.

  4. Resolution Acceptance: No. The customer did not accept a solution as the agent was unable to provide immediate troubleshooting steps or a repair appointment without proof of purchase.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning after three years of use and the inconvenience of not being able to do laundry.

  6. Notable Comments: Customer mentioned potential issues with registration due to a name change after marriage, which may complicate warranty verification.

[AI Summary]

  1. Contact Reason: Customer is calling because their washing machine is not draining properly, displaying an OE error code, which indicates a drainage issue.

  2. Customer Request: Customer seeks assistance with troubleshooting the drainage problem and potentially needs a service appointment if the issue cannot be resolved.

  3. Agent Solution: Agent created an account for the customer and explained that the OE error means the machine is not draining. The agent requested the serial number and purchase details to verify warranty status and suggested contacting the retailer for proof of purchase, as the registration could not be found in the system.

  4. Resolution Acceptance: No. The customer did not accept a proposed solution as they were unable to provide proof of purchase and were unsure about the registration details.

  5. Customer Pain Point: Customer expressed frustration over the inability to locate the purchase details and the inconvenience caused by the washing machine malfunction, which has been ongoing for some time.

  6. Notable Comments: Customer mentioned they might have registered the washing machine under their maiden name and indicated that they have the receipt but cannot find it. They also noted that they purchased the unit approximately three years ago.

[Request] DONE CUSTOMER WILL RING US BACK