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GHOST CALL CODE
DD090424001
8/29/2024 Agent: Rich Contact ID: f8119e40-58f2-4f79-b5b5-547f023b33e0
VERIFICATION CX Name: Tigistu Lema Account (6608105) LPN: JK1975 TRPD#: hot01005834686 Trip#: 01J5BWG9F8XXP41HWY61YK177G Email: haile.lema@yahoo.com Phone: 2024130783 VERIFICATION
Reason: CX claiming travelled with HOV and Flex On
Resolution: Advised cx that email will be sent fro the trip details. Discussed HOV requirements.
Script: Future MAT Notification Offer
- "Would you like to register for our future Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice."
- "In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active," ++++++++++++++++++++++++++++++ 8/29/2024 Agent: Rich Contact ID: 0e5cbe7a-e136-4c27-a065-ca9f9f4ec16d VERIFICATION CX Name: Raed Hammad Account: 6608191 LPN: georgia CBW2834 TRPD#: 6501005277034 Trip#: 01J6B1TVP58MCR1EV09QG30Q33 Email: raed_hammad@hotmail.com Phone: VERIFICATION Reason: email, hov on with 4 passengers, did not detect, dispute travel on Aug 24, rental car Resolution: Advised cx we will email image review.and travel info. +++++++++++++++++++++++++++++++ 8/30/2024 Agent: Rich Contact ID: VERIFICATION CX Name: americo tavares Account: LPN: z89mlv TRPD#: Trip#: Email: Phone: VERIFICATION Note Type MISSED_A_TOLL Note Subtype PAYMENT Note Text Reason: CX is from NJ and asking for any toll fees he has to pay. Resolution: Offered FMAT but CX declined, instead he will pay it online.
Agent: Rich +++++++++++++++++++++++++++++++++++++++++ 8/30/2024 Agent: Rich Contact ID: bb46e4e9-560b-4645-a671-c668ed6b3dd0
Call Type: EZPass Dispute
EZPASS CHARGED MERLIN , VEHICLE CLASS, MAY 28,
VERIFICATION CX Name: RONALD MOORE Account: 35159168 LPN: 1ew2897 TRPD#: Trip#: Email: rye_lo@msn.com Phone: case#: 110880321358 TPRD: G501604826619 160 VERIFICATION OUT OF STATE DISPUTE CUSTOMER RELATIONS PRODUCTION Reason: CX called to verify toll charges. Resolution: Advised CX no records in CBO & OUI for the trip of toll charged. CX will call VA EZPass.
Script: +++++++++++++++++++++++++++++++++++++++++ 8/30/2024 Agent: Rich Contact ID: 125af3a9-2f0f-4637-8a8d-9c023a862c49
Call Type: SPANISH AGENT TRANSFER
VERIFICATION CX Name: efrain escalante Account: LPN: TRPD#: Trip#: Email: Phone: 7037051260 TPRD#: VERIFICATION
Reason: Resolution: Script: +++++++++++++++++++++++++++++++++++++++++ 8/30/2024 Agent: Rich Call Type: CX Payment Not Showing On CBO/OUI VERIFICATION CX Name: stevens daja Account: 5249994 LPN: tsx2003 va Email: daja.m.stevens@gmail.com Phone: 520-991-6501 VERIFICATION Reason: last week, more than $1k balance only shows on the system. CX wants to dispute the $2,081.15 updated balance because she already paid via PayPal tha amount of $885.30 on August 29, 2024 at 11am. Resolution: Advised CX that only the $578.30 of the total 22 trips was made last time and the PayPal payment is not showing so, advised CX to email the image of the specific electronic receipt details of the latter payment and and the back office will respond within 3 biz days.
Script:
1/10/2024 8:27:43 AM to 2/27/2024 4:34:25 PM total of 22 trips ($578.30)
yesterday aug 29, 2024 / morning 11am
transaction id / ($885.30)
e2c +++++++++++++++++++++++++++++++++++++++++ 8/31/2024 Agent: Rich Call Type: PAYMENT AND FOR FMAT NOTIFICATIONS Contact ID: d419af63-2721-4a79-b1bf-5c6ccb92595a
VERIFICATION CX Name: Mary Winter Account: 5471997 LPN: TMJ3180 Email: mwinter@firmadvice.com Phone: 5714260396 VERIFICATION
SCRIPT: "Would you like to register for our future Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice."
Reason: TRPD STOP WORKING & was charged $960.55 / NOV TO DEC 2023 already IN-Collections
Resolution: Advised CX the fees needed to pay. CX made payment for the January 2024 Violations - Ready for collections. +++++++++++++++++++++++++++++++++++++++++ 8/31/2024 Agent: Rich Call Type: FMAT Enrollment Contact ID: 2ea3f68e-f0d7-491a-a8e1-f7f2111c0378
VERIFICATION CX Name: Veronica Martinez Account: LPN: 58988u2 Email: veroacuilera13@yahoo.com Phone: 5623742107 VERIFICATION Reason: CX Called to confirm for any violation on 24th august, 2024. Resolution: Advised CX no violation on our end. Enrolled CX For FMAT. +++++++++++++++++++++++++++++++++++++++++9/3/2024 Agent: Rich Call Type: HOV ON DISPUTE Contact ID: d49378b7-052c-46e3-bb17-92de5d6bea38
VERIFICATION CX Name: Ashaman Nahi Account: 6557554 LPN: ugs5444 Email: emna2005@yahoo,com Phone: 571-331-8039 TPDR: 601005405789 VERIFICATION Reason: i95 sb / HOV ON DISPUTE / Aug 15 TRAVEL / Resolution: APPLY FTF SINCE THE LAST REP ALREADY PROVIDED IT TO CX +++++++++++++++++++++++++++++++++++++++++ 9/4/2024 Agent: Rich Call Type: Contact ID: eed652103eb0464c8c8c135 VERIFICATION CX NAME: LYN LUO / lingyu luo ACCT: LPN: JA5282 & CJ79TU EMAIL: neayo1991@gmail.com PHONE: 7025010247 VERIFICATION Reason: CX called if she has any violations Resolution: Informed CX no violations. Offered FMAT. +++++++++++++++++++++++++++++++++++++++++9/4/2024 Agent: Rich Call Type: Contact ID: 9c24a139-5a2d-4d09-8e13-d088e5b99321 VERIFICATION CX NAME: MELVIN KHAMAARA 3 pass, hov on, travel date aug 12 17:12:57 / $16.80 / 17:30:12 $6.45 TRIP ID: 01j5b4q4p04g221vf0n2kv0es4 ACCT: 6650060 LPN: MAKENI EMAIL: melvinkhamaara@gmail.com TRPD: 6001004325693 VERIFICATION Reason: CX wants to dispute the travel he made in HOV ON with 3 passengers but was still charged. Travel dates & charges 08/12/2024=$16.80 & 08/12/2024=$6.45 Resolution: Advised CX to receive Image Toll Request within 3-5 biz days. +++++++++++++++++++++++++++++++++++++++++9/5/2024 Agent: Rich Call Type: EZPass Issue VERIFICATION CCP Contact ID: 87415f8a-747c-45ef-93dd-ccc2c4a61699 CX NAME: Luis Rodriguez calling in behalf of Blanca Estela Hernandez Cruz ACCT: 6480046 LPN: UTZ5539 ADD: 3609 BARCROFT VIEW TER APT 201 FALLS CHURCH, VA 22041-1573 VERIFICATION Reason: CX called on behalf of the owner of the LPN to verify the EZPass that maybe not working because there was an invoice. Resolution: Advised CX to contact EZPass. Offered to pay on our end but CX declined and will verify first to EZPass. +++++++++++++++++++++++++++++++++++++++++9/5/2024 Agent: Rich Call Type: PAYMENT VERIFICATION CX NAME: maria LPN: vgy3224 va ACCT: 5040978 ADDRESS: 6822 SPUR RD SPRINGFIELD, VA 22152 VERIFICATION Reason: CX Called to pay any violations. Resolution: Advised CX to call NCC and processed payment that's Ready-for-collection. +++++++++++++++++++++++++++++++++++++++++ 9/5/2024 Agent: Rich Call Type: REFERRED CX TO NCC VERIFICATION CCP Contact ID: 4e8fd80c-5969-40bd-92c1-3ca4094bd43f CX NAME: ROBERT EUSTACE LPN: TSU6560 ADDRESS: 8009 FERNCLIFF CT SPRINGFIELD, VA 22153 VERIFICATION Reason: CX CALLED ABOUT COLLECTIONS FEE Resolution: REFERRED CX TO NCC +++++++++++++++++++++++++++++++++++++++ 9/5/2024 Agent: Rich Call Type: MAT Fees Inquiry VERIFICATION CCP Contact ID: CX NAME: Melanie Feldsher ACCT: 6005748 EMAIL: melanie.feldsher@gmail.com LPN: TTC2208 VERIFICATION Reason: CX called to verify any MAT Fees Resolution: Advised client no fees and offeres EZPass but CX declined. Corrected the email of CX as she was enrolled to FMAT but she's not receiving any notifications. +++++++++++++++++++++++++++++++++++++++ VERIFICATION CX NAME: STOKER, SIMON MICHAEL LPN: OMS436 VERIFICATION Reason: CX called to verify any violations. Resolution: Account is for DMV- Lookup /Advised CX to call DMV 9/6/2024 Agent: RICH Contact ID: 9:58AM +++++++++++++++++++++++++++++++++++++++ VERIFICATION CX NAME: MARIA CANEST ACCT: LPN: A36NWR EMAIL: mcanest@rockets.utoledo.edu PHONE: 9372061556 TPDR: 02214882324 VERIFICATION Reason: MISS A TOLL Resolution: ENROLLED CX TO FMAT 9/6/2024 Agent: RICH Contact ID: 4e2549bb-3ac9-4c35-9677-2bded870c80c
- 52.20 / 95
- 15.90 / 495
++++++++++++++++++++++++++++++++++++++++
VERIFICATION
CX NAME: LAURA WEI
LPN: RMK5482
EMAIL: laurawei258@gmail.com
PHONE: 6826992979
VERIFICATION
Reason: MISSED A TOLL.
Resolution: CX PAID. FMAT PROVIDED.
9/6/2024
Agent: RICH
Contact ID: 391ac6cc-4055-45a4-a615-fe37c2ca0885
+++++++++++++++++++++++++++++++++++++++
VERIFICATION
LPN: 6GH1550
TRPD: 6501606148686 / MD
495 = AUG 15
VERIFICATION
Reason:
Resolution:
9/6/2024
Agent: RICH
Contact ID: d98eb968-6016-443e-9be5-fd52a4fb1c4f
d98eb968-6016-443e-9be5-fd52a4fb1c4f
++++++++++++++++++++++++++++++++++++++
VERIFICATION
CX NAME: RICARDO ARAUJO
PHONE: 5406028295
VERIFICATION
Reason: CX REQUEST FOR SPANISH AGENT
Resolution: ADVISE CX TO WAIT FOR 24 TO 48 HOURS FOR CALLBACK OF SPANISH AGENT
9/9/2024
Agent: RICH
Contact ID: 05aa43f9-39ac-44b1-a1d2-da7f2b50358d
++++++++++++++++++++++++++++++++++++++
VERIFICATION
CX NAME: OLIVIA STERLING
PHONE: 2404637358
LPN: 2CR7188
EMAIL: tlcreations58@hotmail.com
VERIFICATION
Reason: Accidentally entered Expresslanes, CX asking for waive.
Resolution: Advised CX can't waive. CX paid $11.65. FMAT enrolled.
9/9/2024
Agent: RICH
Contact ID: a774cca4-92d8-4acb-a828-535184ecff53
++++++++++++++++++++++++++++++++++++++
VERIFICATION
CX NAME: LAUREN
LPN: KC - LXE3385
VERIFICATION
Reason: AUGUST / 495. MISS A TOLL INQUIRY ONLY
Resolution: NO VIOLATIONS, OFFERED FMAT
9/9/2024
Agent: RICH
Contact ID: 833286d9-5fc5-44ab-b802-954396838f2b
++++++++++++++++++++++++++++++++++++++
VERIFICATION
CX NAME: STEPHEN KAMB
LPN: BKB8351
ADDRESS: 942 Battlefield Drive Nashville, TN 37204
VERIFICATION
Reason: CX called for Miss a Toll.
Resolution: Advised CX of toll fees. Successful payment.
9/9/2024
Agent: RICH
Contact ID: fa8d5f17-1ead-4f25-ae07-527d07ef48ee
+++++++++++++++++++++++++++++++++++++++
VERIFIED
CX Name: Leticia Rossini Jackson
LPN: CUR4649
Phone:
Email: leticia.rossini26@gmail.com
TPDR: 6010058945454
Acct: 3479634
Address:
VERIFIED
Reason: Being charged double by EZPass. Dispute for trip detail fees.
Resolution: Will send email to cx of trip details within 3 biz days. Trip ID: 01J71QB6M4029X1V6XAK3E1W3B
9/9/2024
Agent: RICH
Contact ID: e8b6839a-8c8e-4059-8fa8-0f15c9da01bd
$27.65
+++++++++++++++++++++++++++++++++++++++
HOV Nomination
Verified: Y
Name: MOE MEGEED
Email: moemegeed@gmail.com
Tprd: VA 6501&003368149
Trip Start: 10:00AM - 9/10/2024
Trip End: 10:00 AM - 9/16/2024
LPN: TRB4245-VA
Acc#: 6274871
Signature Name: RICH
Contact ID: 4da512ea-0598-48d8-9ab8-f63c5149d6f6
+++++++++++++++++++++++++++++++++++++++
VERIFIED
CX Name: BRANDIE ARNETT /
LPN: UDB6619 /
Email: tjackson.wv@gmail.com
VERIFIED
Reason: INVOICE ABOUT VDOT LANES VIOLATIO AT NARLINGTON DISTRICT COURT / HEARING FEB 22, 2023
CASE#: GT22020482-00
Resolution: UPON CHECKING AT COURT WEBSITE - ARLINGTON DIST COURT -NO COURT VIOLATIONS. ADVISED CX TO CALL BACK
Agent: RICH V.
Contact Date: 9/10/2024
Contact ID:
+++++++++++++++++++++++++++++++++++++++
VERIFIED
CX Name: CESAR GUEITEREZ
LPN/STATE:
Phone: 8046471691 Email: TPDR: Acct: Address: VERIFIED Reason: REFER TO SPANISH AGENT Resolution: Agent: RICH V. Transaction Date: 9/11/2024 AWS ID: e178f616-5852-4e9a-9005-36fa3b926664 ++++++++++++++++++++++++++++++++++++++++ VERIFIED Caller: JULIET CX Name: Pegwende Rodrigue Evariste Yanogo LPN/STATE: UCY4693 TPDR: 601004171847 TAG#: 4171847 Acct: 6368319 Address: 3 PEACHY CT STAFFORD, VA 22554 VERIFIED Reason: Juliet called to confirm invoice for EZPass Flex violation dated 9/11/2024. Resolution: 1st: In-collection Vio advised NCC Phone numbers / 2nd: In-DMV-Lookup offered client to pay the balance but caller declined. / Caller will contatc first NCC
Agent: RICH V. Transaction Date: 9/11/2024 AWS ID: ab9cf04e-2be4-4d5a-9500-b5164607cc48 ++++++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: CARMEN LPN/STATE: UBP1006 / EXP: MARCH 5 VERIFIED Reason: EZPASS DC / 395??? Resolution: REFERRED TO EZPASS, CX DECLINED Agent: RICH V. Transaction Date: 9/16/2024 AWS ID: 01c13572-e59a-472d-a9f4-4be09a31a697 +++++++++++++++++++++++++++++++++++++++++ VERIFIED Representative: CX Name: JESSICA MCCULLOUGH LPN/STATE: KELIND EMAIL: jessimccullough@aol.com TRPD: HOT 01002020928 / VERIFIED Reason: USED EZPASS TO HOV ON BUT DID NOT WORK, WITH 4 PERSON IN THE VEHICLE, CALLED EZPASS AND WAS TRANSFERRED TO EXPRESSLANES FOR WAIVED FEES APPROVAL
Resolution: FTF GRANTED, MAT ENROLLED Agent: RICH V. Transaction Date: 9/17/2024 AWS ID: 7b8f39d5-04b7-4535-b702-55e06bceb9fc +++++++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: Yasmine LPN/STATE: kly9460 VERIFIED Reason: overcharged ezpass / 9.12.24 / I95 / 17.65 / Resolution: Agent: RICH V. Transaction Date: 9/17/2024 AWS ID: 20762852-a3bc-4fe9-901b-9c22e942ade9 ++++++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: MOHAMMED QAYYUM LPN/STATE: H528802 / VA Email: mylimo1@gmail.com TRIP ID: 01J7BGE62VTQB21H8ZADWF10R7 VERIFIED Reason: CAR BROKE DOWN / CAR TOWED TRUCK / 9/6/2024 TRAVEL @ 395 - 95 Resolution: STAKE HOLDER / FAIR TRAVEL DISPUTE-EDUC / WILL SEND EMAIL OF TRIP DETAILS Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: fa430e1f-b397-4a2d-a935-5ff863900af6 ++++++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: CHIMOBI MEZIEOBODO LPN/STATE: VA/ 46546HM Email: chymezieobodo@gmail.com VERIFIED Acct: 6469375 Reason: CX-MOSES MEZIEOBODO called to pay toll Resolution: Payment taken / FMAT ENROLLED Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: dfffb50a-86d6-4c27-bebd-d3787b8658e1 +++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: Latoya Arniece Lee LPN/STATE: 3EN2044 / MD Address: 21365 LOOKOUT DR LEXINGTON PARK, MD 20653 VERIFIED Acct: 6492854 ezpazz : 04583264 Reason: CX called to verify the $58.00 toll charge / No records on CBO Resolution: Offered CX to pay but will call back and file for dispute. Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: 8d9da1e9-9ce7-4190-acf1-b2dcba7a494d +++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: BAD RECEPTION LPN/STATE: Email: Phone: Address: VERIFIED Acct: EZPass : Reason: aug ezpass Resolution: CX WILL CALL BACK Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: 1751c9d6-d08f-4201-85cc-6ef81529d7c5 +++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: SAM LPN/STATE: URW8254 / VLJ4314 Email: skashefi9@live.com
VERIFIED TAG: 5605932 Acct: 6133750 Reason: RECEIVED EMAIL ABOUT TO BE CHARGED Resolution: ADVISED CX NO RECORDS OF VIOLATIONS Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: 13f25ad3-c3fa-4c68-bd00-cd5c2bbd7d02 +++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: VICKY BESSERY LPN/STATE: IEH204 - FL Email: smalltree52@hotmail.com TRPD: 603607437287 - FL VERIFIED Reason: CHECK FOR ANY TRANSPONDER ISSUE / JUNE TRAVEL JUNE 13 - 30, 2024 Resolution: ADVISED CX NO VIOLATIONS / ENROLLED TO FMAT Agent: RICH V. Transaction Date: 9/20/2024 AWS ID:8d3e23db-6f81-42f2-a560-2d6f0f89cb40 +++++++++++++++++++++++++++++ DROPPED CALL / 9/20/2024 Nica Diaz: DN09202024001 +++++++++++++++++++++++++++++ VERIFIED CX Name: ISSAY KUBROM LPN/STATE: H05416 / DC / 05416H / 05416H Email: isayaskubrom@yahoo.com Phone: 3018300436 VERIFIED Reason: INQUIRED IF ANY VIOLATION MADE BY MISTAKE / ARMY NAVY RD / 395 / YESTERDAY 7:15PM Resolution: NO VIOLATIONS / ENROLLED TO FMAT Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: 146b45fa-e371-4a0e-8970-595148eee7e5 +++++++++++++++++++++++++++++++++++ VERIFIED CX Name: BRENT LPN/STATE: MD / PH0T0 Email: brent.skeen@gmail.com TRPD: G501605086182 VERIFIED Acct: 6717330 Reason: NOTIFICATION MAT / EZPASS MD Resolution: CX PAID VIOLATION Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: cb9c96e6-bac0-452f-b7bc-e3b4f2a613b7 ++++++++++++++++++++++++ DROPPED CALL / 9/20/2024 Nica Diaz: DN092024002 +++++++++++++++++++++++++++++++++++ SEND IMAGE REVIEW FOR DISPUTE: EZPASS 43$ HOV ON 3 OR MORE PEOPLE / TAG: 5691227 / LPN: TLS2264 / ACCT: 3325703 / TRIP ID: 01J73PTQ64R6NA0ZK6NFTB02TZ / ELAHA NAIME / elaha.naime@gmail.com / 61876a2d-ce49-4038-8c04-488938b9cb2e +++++++++++++++++++++++++++++++++++ VERIFIED CX Name: TERRY // PAMELA REAVES /// JESSICA //// MOHAMMED LPN/STATE: BP9698 DC // TAG: JL5495 DC /// NA /// VCD1215 VA - TYE4697 - 09f89b1e-5540-4a25-b71d-50c282de5346 Email: preaves705@gmail.com Phone: Address: TRPD: 601003527040 // 3018586 /// NA //// VERIFIED Acct: Reason: $26 SEPT. 13 / 395-95 // NA /// NA //// SEPT 6 CHARGED & HOV ON Resolution: Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: afd6d028-6a1a-493f-aa16-751aae3cb752 // 335e0f80-3ac7-4770-866b-d0cf0042ea7f /// fd88da7f-5a47-45d6-9c79-8e799c3073fb ++++++++++++++++++++++++++++++++++++++ VERIFIED CX Name: TERRY // PAMELA REAVES /// JESSICA //// MOHAMMED LPN/STATE: BP9698 DC // TAG: JL5495 DC /// NA /// VCD1215 VA - TYE4697 - 09f89b1e-5540-4a25-b71d-50c282de5346 Email: preaves705@gmail.com Phone: Address: TRPD: 601003527040 // 3018586 /// NA //// VERIFIED Acct: Reason: $26 SEPT. 13 / 395-95 // NA /// NA //// SEPT 6 CHARGED & HOV ON Resolution: Agent: RICH V. Transaction Date: 9/20/2024 AWS ID: afd6d028-6a1a-493f-aa16-751aae3cb752 // 335e0f80-3ac7-4770-866b-d0cf0042ea7f /// fd88da7f-5a47-45d6-9c79-8e799c3073fb +++++++++++++++++++++++ 9/23/24
ROCHELLE / PAYING / RACH63 / aws: f51ca2ec-0a2a-4738-8457-70d32d8787ab CX: RACHELLE MARILLEY VERIFIED: LPN, COMPLETE NAME, & ADDRESS DOWN TO ZIPCODE REASON: CALLED FOR PAYMENT RESO: PAID VIOLATION IDS 701388062 & 701388062 AGENT: RICH V. AWS ID; f51ca2ec-0a2a-4738-8457-70d32d8787ab
shelly / tag 4315830 / trip id: 01j80h1av9h1mv0xhfc8yx14by sep 19 / 01j7pn2j8j6hjd11j2m21g0n6j sep 13 / aws: f2d50683-bfe8-4e24-bedc-811b27da01da
carmen garcia / mat lpn: md 8fp0418 - EM7198 / IEM7198 / aws: 58f39551-9567-4d0f-8f7c-bc3991c0d9d8
395 / AWS: f01a5c83-2949-428c-941e-aef24976f748
STEPHANIE GENBROSO/ EZPASS LINKED TO LPN / LDM7144 / NY / 495- / ACCT: 987682410 / sgenbroso@gmail.com / aws: 3d18a921-906b-43fe-a5c7-b5926ef53821 / 01J6CTJX5T1VX80MTT76QY09H3 / 01J6D8JGND0GHF0SSZ8DPX1C4V / 01J7XG0DZ1KZPA1FMJRG2S0DGZ / 01J7XKSTPB99JJ1F7JWF9T16F0 ++++++++++++++++++++++++++++++ VERIFIED CX Name: TOZAYA & RAYMOND - HOES LPN/STATE: 7FP6236 VERIFIED Reason: NOT VERIFIED Resolution: ADVISED CX TO CALL DMV TO CHANGE THE FULL NAME Agent: RICH V. Transaction Date: 9/24/2024 AWS ID: 8ecf50db-8721-4850-8a3f-3fc790249296 +++++++++++++++++++++++++++++++ VERIFIED CX Name: Enrique Erasmo Carino Balbuena LPN/STATE: TPS6835 Email: enriquecarino403@yahoo.com Address: 18203 KILMER LN APT T1 TRIANGLE, VA 22172 TRPD: VERIFIED Reason: CX CALLED TO PAY TOLL Resolution: PAYMENT TAKEN WITH ZERO BALANCE & ENROLLED AT FMAT Agent: RICH V. Transaction Date: 9/24/2024 AWS ID: 451ed128-4a95-4f97-9a3a-4ad1c44a12d4 ++++++++++++++++++++++++++++++++++ VERIFIED CX Name: Raven Oshun Kimble LPN/STATE: GYL2841 Email: ravenkimble@yahoo.com Address: 216 PRESTON ST APT 2 LA MARQUE, TX 77568 VERIFIED Reason: cx called for dispute of email from NCC. Resolution: advised cx to call NCC / Will send email of trip details Violation ID 609698316 within 3 biz days Agent: RICH V. Transaction Date: 9/24/2024 AWS ID: 6b6bae7087-9aca-42e9-9710-ba73ae53e99c
raven / 9389da33-954f-406e-9aa4-465f2aaba112 ++++++++++++++++++++++++++++++++