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#inbound CARRIER: COMAC CARRIER INC CALLER: Willie / +1 239-878-2840 CURRENT ISSUE: following up with the TONU since he's still not loaded until now CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/76770c61-c2bb-4e4a-a553-85fdcaebea87 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a1cbc853-570f-45bc-8b4b-b12e5f65a229&search=a1cbc853-570f-45bc-8b4b-b12e5f65a229 ZENDESK LINK: NA

#inbound CARRIER: PG TRANSPORTATION SERVICES LLC CALLER: Peter Mccray CURRENT ISSUE: wanna change the phone number to 3139158045 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a7160b97-7d5f-4391-b213-509d0f13bbb1 WORKLOAD LINK: NA ZENDESK LINK: NA

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#inbound CARRIER: ADDING THE MILES LLC CALLER: Peter Mccray CURRENT ISSUE: wanna get removed from this account since he's no longer working here CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a7160b97-7d5f-4391-b213-509d0f13bbb1 WORKLOAD LINK: https://uberfreight.zendesk.com/agent/tickets/50231046 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50231046

#inbound CUSTOMER: Storm Logistics LLC CALLER: Molly ; +1 818-434-8762 CURRENT ISSUE: asking where the driver is right now CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/da585ced-89cd-40c5-9e02-68a1c1562139 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ad62d7ba-0ad3-4191-b788-0e42c6b7b02f&search=ad62d7ba-0ad3-4191-b788-0e42c6b7b02f ZENDESK LINK: NA

#inbound #sronly CARRIER: KHABRA TRUCKING LLC CALLER: Harpal ; +1 916-316-4909 CURRENT ISSUE: wanna update his bank information from DD to DD CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/facec228-892e-422c-969b-1e704b27f28b CARRIER PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6e3cc6f5-fd46-44f5-bdcd-db32efa01940/info/identification?tenancy=uber%2Fproduction WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50231447

#inbound #sronly CARRIER: STRANGE N TWISTED ASSOCIATION LLC CALLER: Demond ; +1 317-540-8832 CURRENT ISSUE: wanna request detention at the receiver CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5d7a10f1-5db9-479d-852c-896e98a9828c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c72e3e76-9d6d-4040-ba5f-4428fbf6d12a&search=c72e3e76-9d6d-4040-ba5f-4428fbf6d12a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50231731

#inbound CARRIER: A STAR EXPRESS LLC CALLER: Zosangpuia Zo ; +1 317-922-8719 CURRENT ISSUE: wanna get removed from this due the other load has been cancelled CURRENT STOP: TONU PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f07d90fa-3ada-48b8-8bbf-17a6d723b771 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f6d7e62a-5b3e-4a48-a3ec-e28cc2c71ae0&search=f6d7e62a-5b3e-4a48-a3ec-e28cc2c71ae0 ZENDESK LINK: NA

#inbound CARRIER: LUNA CARGO INC CALLER: Ivan ; +1 909-642-1683 CURRENT ISSUE: asking what the new appt time is for the drop off CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5f5d8752-0859-4ff0-b6a7-77efe40c2ea7 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4f629307-4084-4078-bf05-95f01a6c4976&search=4f629307-4084-4078-bf05-95f01a6c4976 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50038065

#inbound CARRIER: LUNA CARGO INC CALLER: Ivan ; +1 909-642-1683 CURRENT ISSUE: POD rejected CURRENT STOP: Delivered PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=987fbe78-4131-418c-b7f8-f9d406ae4b48&search=987fbe78-4131-418c-b7f8-f9d406ae4b48 ZENDESK LINK: NA

#inbound CARRIER: TMS SOLUTION INC CALLER: Nolan ; +1 224-414-2224 CURRENT ISSUE: wanna request detention but the app is not letting him request it anymore since the 24 hrs has been passed already but they haven't delivered the load until now CURRENT STOP: In Progress PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9021308b-fdc8-4eeb-935c-a7c0caa0f173 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8512b2d3-cd95-4e69-93c5-a7ef4be311f2&search=8512b2d3-cd95-4e69-93c5-a7ef4be311f2 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50232451

#inbound CARRIER: L B T TRANS INC. CALLER: Sarbjeet ; +1 209-495-1844 CURRENT ISSUE: account suspended CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/72901391-962c-450c-86ec-6a5030b71417 WORKLOAD LINK: NA ZENDESK LINK: CARRIER PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/27047789-8996-46c1-86b8-859fe1c394bb/info/identification?tenancy=uber%2Fproduction

1391971

#inbound CARRIER: ZEUS LIGHTNING TRANSPORTATION INC CALLER: Nick ; +1 847-668-6425 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/40994a85-e150-4f73-bf3a-c0d28f69b76b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=10e7dc36-de16-4b65-ad5c-922fb1cce27b&search=10e7dc36-de16-4b65-ad5c-922fb1cce27b ZENDESK LINK: NA

#inbound CARRIER: P & P TRANSPORT CALLER: Pedro ; +1 909-376-2717 CURRENT ISSUE: wanna removed his fixed price for $975 CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/86478a19-e3a9-449e-8043-0974aa0beae8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e3a43e62-af27-4a16-988b-32f5905cc473&search=e3a43e62-af27-4a16-988b-32f5905cc473 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50233289

#inbound CARRIER: MORNING EXPRESS TRANSPORTATION INC CALLER: DEMOND ; +1 832-296-6329 CURRENT ISSUE: asking if the load is now ready yet CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/74af23f4-c946-4c72-980b-e0301e3b1e50 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=aca876f6-5989-4693-aac5-e76e9fba7d44&search=aca876f6-5989-4693-aac5-e76e9fba7d44 ZENDESK LINK: NA

#inbound #sronly CARRIER: JO-ROSKI LOGISTICS LLC CALLER: Romain ; +1 405-902-6577 CURRENT ISSUE: wanna make an offer amounting to $2000 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6cd1309f-db58-4417-ad88-66431da81569 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=188c4bae-b105-469d-b9e9-da2ce0899799&search=188c4bae-b105-469d-b9e9-da2ce0899799 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50233600 CARRIER'S PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/150afe33-eb24-4db1-bf3a-e9ee70321763/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: SKYWAY CALLER: Taja ; +1 209-200-0272 CURRENT ISSUE: inactive missing insurance CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/04511c1c-ac0b-4b68-951a-1dcb1caae083 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/carriers/v2/736cb536-755a-4d00-81cd-ec1ee9bd4944/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50233904

#inbound CARRIER: EUDOMAR FAJARDO CALLER: Eudomar ; +1 713-398-9778 CURRENT ISSUE: req lumper fee but doesn't have the amount yet CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/540e9d81-fda0-4d52-862e-ef2342c78523 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cb9d1f7b-bb48-4e56-9d1a-2f30103fe881&search=cb9d1f7b-bb48-4e56-9d1a-2f30103fe881 ZENDESK LINK: NA

3869637663

#inbound CARRIER: NA CALLER:NA CURRENT ISSUE: NA CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/28faaa37-7f07-4e78-821f-098911c8875c WORKLOAD LINK: ZENDESK LINK: NA

#inbound #proactive CARRIER: Top Notch Transportations CALLER: alfonso ; +1 214-606-2111 CURRENT ISSUE: the app's showing that he's in route to delivery but haven't got loaded yet CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/74d4b359-c18d-4602-9943-e8131ec13970 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=050e9803-94f2-4866-b971-3c5b570849aa&search=050e9803-94f2-4866-b971-3c5b570849aa ZENDESK LINK: NA

#inbound #sronly CARRIER: GELLER TRUCKING CORPORATION CALLER: Greg ; +1 562-228-8735 CURRENT ISSUE: wanna change the driver CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b92c5efb-c2c5-435b-83f4-32625048ee0d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c9c2b8e7-5fd2-467d-a9f5-efb9a7b50225&search=c9c2b8e7-5fd2-467d-a9f5-efb9a7b50225 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50234890

truck: 10

#inbound #sronly CARRIER: KEKE DEDICATED SERVICE LLC CALLER: Charles Sery / +1 404-441-5270 CURRENT ISSUE: lumper fee amounting to $57.20 / tax id: 8143464689 / comcheck : 20828 44690 5680 3797 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1f3cd95e-ce5c-4078-b65c-c722c16bfa81 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9de50e68-b0e9-4a6f-afd6-69c93ccb2010&search=9de50e68-b0e9-4a6f-afd6-69c93ccb2010 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50235146

Charles Sery $57.20 / tax id: 8143464689 LID: 8529288899

#inbound #sronly CARRIER: EMM TRANSPORT LLC CALLER: Jose ; +1 909-641-2887 CURRENT ISSUE: lumper fee amounting to $100 / tax id: 86-0110430 / comcheck : 20828 44697 8751 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8a0b047e-36d9-43ca-adbe-75296ca3c7c1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9819e0df-6ecf-41ec-b4dd-9ffa15c05c5d&search=9819e0df-6ecf-41ec-b4dd-9ffa15c05c5d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50235482

nixon

Jose Alberto Franco $100 / tax id: 86-0110430 LID: 6687491809

8/10

#inbound CARRIER: CHRIS C TRANSPORT LLC CALLER: Christopher ; +1 407-922-5148 CURRENT ISSUE: wanna make an offer amounting to $1560 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/19182804-340a-4970-9f3f-20887a3e36f4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c71a4be7-f7d3-4767-85de-3f29f8dc908a&search=c71a4be7-f7d3-4767-85de-3f29f8dc908a ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/0d7f2c0d-9b02-42c1-99ad-212cb641bde0/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: FIFA TRANSPORTATION GROUP LLC CALLER: Arwa ; +1 209-812-9295 CURRENT ISSUE: account suspended CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/70ef1756-94a2-4815-b782-6358a4532ded WORKLOAD LINK: ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/20d2c552-eb97-4eaf-9f51-822995c9895a/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f267cf6e-bfae-4f0b-84aa-4ea826265405 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: ELITE CARGO LLC CALLER: Elvio ; +1 818-645-0418 CURRENT ISSUE: automated_reliability_suspension CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b6ecd0db-63b9-40b0-921c-4610fee145fe PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/09ccf0b3-21d4-45fa-b3cc-c821dce54558/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: GREATWIDE DALLAS MAVIS CALLER: Isaac Thompson ; +1 229-507-0427 CURRENT ISSUE: cannot book load on the app / did bts already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/aba4000d-7112-4a53-bde4-a792f272019c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=51332caa-94e8-4d88-8e80-34f5adc6b3f9&search=51332caa-94e8-4d88-8e80-34f5adc6b3f9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50263210 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/5dfd9497-d92e-4552-9fa4-b8fc647e432d?tenancy=uber%2Fproduction

#inbound CARRIER: S V Crates And Pallets CALLER: Sammy ; +1 951-545-4565 CURRENT ISSUE: change driver CURRENT STOP: Driver reassignment PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7bfe643e-ed87-43bb-ac7f-3113a039f279 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1eb78f06-8296-42ea-b2ac-a03bf85d3748&search=1eb78f06-8296-42ea-b2ac-a03bf85d3748 ZENDESK LINK: NA

#inbound CARRIER: JASANDY TRUCK COMPANY CALLER: Adi : +1 570-599-4416 CURRENT ISSUE: wanna make an offer amounting to $1600 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/585a9e0a-4c5d-40b4-9883-cc36dd2cc462 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e7b2cd0-1526-461d-bce4-857f9c3cdd22&search=3e7b2cd0-1526-461d-bce4-857f9c3cdd22 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/8c859faf-0afd-48e0-bd86-60af46f019a6/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: S AND J TRUCKING LLC CALLER: Keith ; +1 317-406-1995 CURRENT ISSUE: asking what's the rate on this CURRENT STOP: Cancelled PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0368c2f8-d0db-485d-a574-98d7a2182e22 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cc0323be-856c-59f6-92b4-f99429e91869&search=cc0323be-856c-59f6-92b4-f99429e91869 ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/dd942e81-0af4-474f-9afc-f4cd10855fcf/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MIJEDA TRANSPORT LLC CALLER: Jose - +1 813-922-0214 CURRENT ISSUE: still at the shipper waiting to get loaded for almost 4 hrs / explain detention as well CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8e418234-f3f6-4793-a00d-e2a3e77927af WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=aefa1f40-96ca-433a-ba10-9f052ee49b01&search=aefa1f40-96ca-433a-ba10-9f052ee49b01 ZENDESK LINK: NA

6313059990

joms

#inbound #sronly CARRIER: BMJ TRANSPORT INC CALLER: Radwan - +1 313-641-6131 CURRENT ISSUE: req lumper fee amounting to $86 / tax id: 46-1734845 / comcheck : 20828 44876 6385 6701 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f0a9e33c-17a3-4587-84c9-58fa4b1f1ddc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=874f1e1f-bb8c-5b85-9409-13b5701de8bd&search=874f1e1f-bb8c-5b85-9409-13b5701de8bd ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50264173

Radwan Alhmaidawi 86 / tax id: 46-1734845 LID: 8110890109

#inbound #proactive_call CARRIER: ICKEY LOGISTICS CALLER: Icky - +1 501-388-2817 CURRENT ISSUE: running late to DO due to mechanical issue. no ETA yet CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/dd5877f1-4bcf-4c1c-bac5-9ae9db846286 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=11c8f06f-08cd-4f35-bd81-141da40821aa&search=11c8f06f-08cd-4f35-bd81-141da40821aa ZENDESK LINK: NA

4755689861 4755689361

jc

#inbound CARRIER: BLESSED TRUCKING LLC CALLER: Jefferson - +1 312-513-6933 CURRENT ISSUE: there's some products on the load that they didn't order but they haven't provide him the paperwork yet so he doesn't know how many pallets were affected CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a2e5a790-3822-4234-bc5c-015ef1b112c1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=19d7c9a1-0fbc-4302-8bf2-0a00f5a2acd2&search=19d7c9a1-0fbc-4302-8bf2-0a00f5a2acd2 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50264960

#inbound CARRIER: UNLIMITED TRANSPORT GROUP INC CALLER: Taras - +1 224-436-7594 CURRENT ISSUE: lumper fee amounting to $62.02 / tax id: 473334299 / comcheck : 20828 44883 0422 3079 CURRENT STOP: At stop 3 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1098acf7-f95c-4898-b56d-7649e2c345fc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=922b191c-960a-480b-b682-a561874071ae&search=922b191c-960a-480b-b682-a561874071ae ZENDESK LINK: NA

Taras Pavlikovskyy $62.02 / tax id: 473334299 LID: 4876491007

#inbound CARRIER: MTM CARRIER LLC CALLER: Tymie ; +1 708-513-6115 CURRENT ISSUE: asking for a ratecon since she still haven't received it yet CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d8d4b3e3-f356-435b-9611-17f77217b5e3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=36066719-ff0a-41a1-b9e3-083d34f7e08d&search=36066719-ff0a-41a1-b9e3-083d34f7e08d ZENDESK LINK: NA

8496148331

#inbound CARRIER: ITL INC CALLER: ZAHIR - +1 404-844-3456 CURRENT ISSUE: still at the PU since 14:00 but the facility told him that it was supposed to pick up yesterday CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/999da928-b552-464b-99c8-326ee843203c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8606ef00-ad6c-473b-b6fe-1a1b29e55804&search=8606ef00-ad6c-473b-b6fe-1a1b29e55804 ZENDESK LINK: NA

#inbound CARRIER: TRANSPLACE - MARKET ACCESS BROKER | TPMA -MONDELEZ - TNS CALLER: ABDIKADIR - +1 530-867-4493 CURRENT ISSUE: asking for lumper amounting to $90 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/77e46da9-586c-4429-bb81-bd642be1f4bd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3a9ee327-dc5e-43db-b0a0-a547a08e5a01&search=3a9ee327-dc5e-43db-b0a0-a547a08e5a01 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50265599

#inbound CARRIER: BABICO LLC CALLER: Dia ; +1 317-628-0074 CURRENT ISSUE: cannot see the load on the app CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c13a7dc4-f49b-47ec-a207-e373d73f01df WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cdc2b2c4-380c-4792-9a35-efc77d1a08ed&search=cdc2b2c4-380c-4792-9a35-efc77d1a08ed ZENDESK LINK: NA

3162 749831

#inbound CARRIER: BABICO LLC CALLER: Dia ; +1 317-628-0074 CURRENT ISSUE: wanna get removed from this bec he's not sure if he would make it on time for PU CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c13a7dc4-f49b-47ec-a207-e373d73f01df WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=323eeb90-cbf1-480d-9041-7c9f71281dcb&search=323eeb90-cbf1-480d-9041-7c9f71281dcb ZENDESK LINK: NA

#inbound CARRIER: KEKE DEDICATED SERVICE LLC CALLER: Charles - +1 404-441-5270 CURRENT ISSUE: req lumper fee amounting $57.20 / tax id: 8143464689 /// comcheck : 20828 44910 5396 9371 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e7ba4120-c540-4d4f-bb39-bebc22a94ee3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ccf7f185-c618-4273-a2b3-a1fcbf6d1a22&search=ccf7f185-c618-4273-a2b3-a1fcbf6d1a22 ZENDESK LINK: NA

Charles Sery $57.20 / tax id: 8143464689 LID: 7800817005

#inbound CARRIER: OLK INC CALLER: Edi - +1 414-406-5771 CURRENT ISSUE: req lumper fee amounting to $82.69 / DW Logistics / comcheck ; 20828 44916 0650 9047 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d7a3be78-d602-4baa-92bf-5dc5377c4b88 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=674e4a94-938d-4db9-b98e-a30ab3fbf298&search=674e4a94-938d-4db9-b98e-a30ab3fbf298 ZENDESK LINK: NA

Edi Papa $82.69 / DW Logistics LID: 8453088308

#inbound CARRIER: PJ TRUCKING LLC CALLER: Joe - +1 209-242-4597 CURRENT ISSUE: wanna add a driver on the fleet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ec76bd22-f3e6-438d-9f69-ccd7494d738c PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/30262a81-9200-4a08-8f1d-8913ae24bc54/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50266993

Full Name: Manuel Alfredo Martinez Phone: 5202130864 Email: bidrid3095@gmail.com

8/11

#inbound CARRIER: ADLEY TRANSPORTATION LLC CALLER: Sujan - +1 234-281-5810 CURRENT ISSUE: the receiver didn't provide him any paperwork to submit / said that he didn't use the code for $100 so he's asking to take it off on the line haul but upon double checking, the code 20828 45046 1958 for $100 has already been used CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f8f40109-0806-4178-9bc7-3691d06fe3c1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2be05ea4-8ef4-40b3-a943-8b29891acae6&search=2be05ea4-8ef4-40b3-a943-8b29891acae6 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50280335

4156848237 3713088

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/11e44689-d5ad-4840-94be-4c448d92c566 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: A & P Texas Trucking LLC CALLER: Chris - +1 214-916-0525 CURRENT ISSUE: the ISA number didn't work CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/169fc580-a5cb-4c5e-8f2e-a6ce95fad31d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=55eb1409-27af-4bb1-9897-d6d2980af21e&search=55eb1409-27af-4bb1-9897-d6d2980af21e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50264755

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/32e999ab-c7a1-4bbe-bf6c-316964e5df33 WORKLOAD LINK:
ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f5da364a-7feb-4635-aaa8-430ffb8f0846 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: KOMAROCK LOGISTICS LLC CALLER: Julius - +1 972-352-8687 CURRENT ISSUE: cannot request detention on the app since he got to the facility late due to delay at the shipper CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f5da364a-7feb-4635-aaa8-430ffb8f0846 WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f5da364a-7feb-4635-aaa8-430ffb8f0846 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50283384

#inbound CARRIER: A TREKS SOLUTIONS LLC CALLER: Willy - +1 404-880-2708 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get loaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bb5bcd69-9f89-4cba-ba28-02cf97e495d4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=51e26c6b-fe81-4b7b-abcd-79cde5024101&search=51e26c6b-fe81-4b7b-abcd-79cde5024101 ZENDESK LINK:

#inbound CARRIER: R & R TRANSPORT CALLER: RAJEEV - +1 661-204-1099 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3965ef8b-795a-406e-8b0a-d7ae1e8f5c48 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3ca4d5e3-720f-47cf-a0bc-39e04e4d0b88&search=3ca4d5e3-720f-47cf-a0bc-39e04e4d0b88 ZENDESK LINK: NA

#inbound CARRIER: LYLAH FREIGHT SOLUTION LLC CALLER: Jeniffer ; +1 469-424-3033 CURRENT ISSUE: following up with the overweight issue CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a1bba8ec-6f4c-44a8-81b9-d13dfddf0150 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6f26594c-cba3-490d-8344-2d517db96d96&search=6f26594c-cba3-490d-8344-2d517db96d96 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50241024

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound #genesys-error

https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a3f2e53b-9584-4db5-a419-5da63bd37250

call got dropped

#inbound CARRIER: CHOICE TRUCKING LLC CALLER: Kidd - +1 903-408-0426 CURRENT ISSUE: just wanna let us know that he's now unloaded at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1b318134-b471-4a76-986c-10f4726f8311 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=81d53dfe-2f89-40fb-aa70-380a1415877c&search=81d53dfe-2f89-40fb-aa70-380a1415877c ZENDESK LINK: NA

3656567

#inbound CARRIER: CHOICE TRUCKING LLC CALLER: Kidd - +1 903-408-0426 CURRENT ISSUE: asking for the ratecon CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1b318134-b471-4a76-986c-10f4726f8311 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=65c9a867-4abc-437f-a890-ae70ce99bd65&search=65c9a867-4abc-437f-a890-ae70ce99bd65 ZENDESK LINK: NA

#inbound CARRIER: OROZCO TRUCKING INC CALLER: Mary ; +1 224-265-7505 CURRENT ISSUE: req lumper fee amounting to $71.40 / tax id: 27-1726000 / comcheck - 20828 45120 6433 6969 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1d82e9cc-fa8a-42a0-a0b4-916d4cbe2d8e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d717018c-516f-438d-816a-f99ef7d638a0&search=d717018c-516f-438d-816a-f99ef7d638a0 ZENDESK LINK: NA

Alexey Ryabov $71.40 / tax id: 27-1726000 LID: 2310812296

#inbound CARRIER: CLARKS CONNECTIONS LLC CALLER: Daulton - +1 609-381-2031 CURRENT ISSUE: following up with the lumper fee amounting to $1061 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/19ecc51c-0107-4a1c-ab3b-985946164a62 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b5f5b165-73bb-4541-ae1c-6369dfba3e70&search=b5f5b165-73bb-4541-ae1c-6369dfba3e70 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50297630

#inbound CARRIER: SEKHON BROTHERS TRUCKING CALLER: Kaldip - +1 209-704-1074 CURRENT ISSUE: permanent_deactivation CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/05f26691-f402-4ca4-8b10-be69369a8963 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/a8b59d73-9de4-44a4-b69d-9634b45b616a/info/identification?tenancy=uber%2Fproduction

98409153203;

#inbound CARRIER: ESPINOSA TRUCKING LLC CALLER: Linda - +1 302-519-6364 CURRENT ISSUE: just wanna let us know that they already delivered the load CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/74666e7b-4514-4c71-8e05-f2d4b1f4d367 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5dde2b71-c02c-4c4f-ad4f-ea5503af5365&search=5dde2b71-c02c-4c4f-ad4f-ea5503af5365 ZENDESK LINK: NA

6081532727

#inbound #proactive_call CARRIER: BPL TRANSPORTATION COMPANY LLC CALLER: Robert - +1 678-683-7444 CURRENT ISSUE: running late to DO due to mechanical issue (transmission is shut) no ETA yet bec the truck needs to get fixed first
CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d0573e5f-7f35-4d5f-a648-2ee174c90128 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7215aa89-8741-447b-ab67-32686ac3ea3d&search=7215aa89-8741-447b-ab67-32686ac3ea3d ZENDESK LINK: NA

dia

#inbound #proactive_call CARRIER: D AND H TRUCKING CALLER: Deadrick - +1 870-635-1981 CURRENT ISSUE: running late to DO due to mechanical issue. no ETA yet CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/37d0bd61-a0bf-46ba-9e17-fce9671de9f8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=587d959d-f389-4763-9a18-5152729a62ab&search=587d959d-f389-4763-9a18-5152729a62ab ZENDESK LINK: NA

#inbound CARRIER: AHLUWALIA EXPRESS INC CALLER: Harman - +1 831-512-0454 CURRENT ISSUE: asking if the detention has been approved already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ecd7697f-567b-49d7-8d55-84c4a4f9ebd8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3fb2ee38-9447-49e9-997c-215496151e48&search=3fb2ee38-9447-49e9-997c-215496151e48 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: A & P Texas Trucking LLC CALLER: Chris - +1 214-916-0525 CURRENT ISSUE: asking to reset the in and out times so he could request detention CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3708b119-f6fd-4f5e-9718-2ba633a80a78 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=55eb1409-27af-4bb1-9897-d6d2980af21e&search=55eb1409-27af-4bb1-9897-d6d2980af21e ZENDESK LINK: NA

#inbound CARRIER: DIALLO MALI LLC CALLER: Kaba - +1 347-995-7798 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/30d0b41d-fb9f-47b7-a61d-2f84cef334ea WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=70a42485-4248-4ec5-83b2-7d05c5209173&search=70a42485-4248-4ec5-83b2-7d05c5209173 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50344601

#inbound CARRIER: BLUTIC TRUCKING LLC CALLER: Quinton - +1 901-745-5157 CURRENT ISSUE: cannot see any loads on the app/ did BTS alreaady CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/41b725a8-bf81-4972-b54f-1a9d14f8317c PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/e2d9cd63-ab3c-4104-bd80-b8b5ab36bc72/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50345563

#inbound CARRIER: CALLER: Reginald - +1 423-544-5652 CURRENT ISSUE: cannot hear me, will perform cb CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/029f1287-4b48-413a-aa4a-3a56eb04a7e0 WORKLOAD LINK: ZENDESK LINK:

#inbound #sronly CARRIER: Precious Cargo Gjs CALLER: Gregory -+1 832-782-4650 CURRENT ISSUE: wanna switch the driver to Mark Simon CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4ea4fdd8-1ce9-4514-ab18-6ecd4de2e537 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ef0cf9b3-47f5-4e76-af56-59b2662b8cbf&search=ef0cf9b3-47f5-4e76-af56-59b2662b8cbf ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50346294

#inbound #genesys-error CARRIER: DEMONCY INDUSTRY LLC CALLER: steph - +1 609-592-7516 CURRENT ISSUE: lumper fee amounting to $195 / tax id: 453087555 / comcheck code ; 20828 45591 6728 1378 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d84d362d-764f-4449-8ca2-775d654ef48b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1b7a4289-9819-4420-8305-9ca6ec169ed2&search=1b7a4289-9819-4420-8305-9ca6ec169ed2 ZENDESK LINK: NA

Daniel Demoncy $195 / tax id: 453087555 LID: 9613624051

#inbound CARRIER: Yousef Layeghfard CALLER: Yousef ; +1 623-866-9819 CURRENT ISSUE: just wanna let us know that he will be on time at the delivery CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9f5c06d2-4966-490d-aa49-67b5b4a7866c
WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cb2d8292-7e6a-451b-924f-a995a99096a5&search=cb2d8292-7e6a-451b-924f-a995a99096a5 ZENDESK LINK: NA

5522172937

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0aaf2779-89da-4560-b840-2887bbc242bd WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: WINNER FLY CALLER: Baljinder - +1 445-257-1536 CURRENT ISSUE: the ratecon went from $1,620 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4a81099f-9f16-437b-89f1-68fda9d0140c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae12850e-cf4a-40ed-b7dd-3719269333ef&search=ae12850e-cf4a-40ed-b7dd-3719269333ef ZENDESK LINK: NA

#inbound CARRIER: USA ENTERPRISE LLC CALLER: Donald - +1 678-887-1851 CURRENT ISSUE: wanna get removed from this since he didn't book this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bebe22e9-ee46-497c-b005-8a6b20948c61 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c6d9f544-e4a7-4890-a4dd-08e8cdd9966d&search=c6d9f544-e4a7-4890-a4dd-08e8cdd9966d ZENDESK LINK: NA

#inbound CARRIER: SAKURA LYNN EXPRESS LLC CALLER: ARJUN - +1 904-726-7220 CURRENT ISSUE: lumper fee amounting to $105 / tax id: 561177692 / comcheck code: 20828 45608 0425 8803 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7337c826-3865-4c35-8954-c779d125fd37 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bf4e07fa-e27f-4302-8eb9-6b08c233807b&search=bf4e07fa-e27f-4302-8eb9-6b08c233807b ZENDESK LINK: NA

#inbound #sronly CARRIER: ACHURCHICO EXPRESS LLC CALLER: Wells - +1 571-427-5603 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $88 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1250068f-366f-44fa-8acf-41c3e2b0089e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=319229d4-05bd-4f49-861e-03fab87dc0dc&search=319229d4-05bd-4f49-861e-03fab87dc0dc ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50347391

#inbound #genesys-error CARRIER: CALLER:caller is unresponsive CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e0366ef2-85d3-496f-9499-5c6690edd3bc WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CLOUDTRUCKS LLC CALLER: Rolando - +1 706-326-6876 CURRENT ISSUE: lumper fee amounting to $88 / tax id: 417044845 / comcheck code: 20828 45628 0657 1316 CURRENT STOP: At stop 2 PURECLOUD CALL LINK : https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2e29d9cf-e37a-4643-b8bf-e019a1c07c8c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=59c098ad-7a33-456e-8002-953014f7c3c6&search=59c098ad-7a33-456e-8002-953014f7c3c6 ZENDESK LINK: NA

Tobenna Arodiogbu $88 / tax id: 417044845 LID: 6262982031

8/15

#inbound CARRIER: CWCC LOGISTICS CALLER: Roy - +1 678-933-4420 CURRENT ISSUE: trailer is loaded but can't let the gear up so he cannot leave the facility CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/344ea359-fc32-4f05-b8ff-9400ca22b4c8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=33e93049-9419-428b-a055-cb47c7c63807&search=33e93049-9419-428b-a055-cb47c7c63807 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50376287

#inbound CARRIER: QUALITY CARGO TRANSPORTATION LLC CALLER: Sharif - +1 864-266-3843 CURRENT ISSUE: asking the commodity CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/789992cc-2938-41b5-80e7-df47a944f964 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=669dba26-d591-4066-a72f-d804c2ea0a7e&search=669dba26-d591-4066-a72f-d804c2ea0a7e ZENDESK LINK: NA

7246436359

#inbound CARRIER: CINCINNATI TRUCKING GROUP INC CALLER: ARSEN - +1 614-686-0001 CURRENT ISSUE: wanna confirm if the account is now active CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/687d43b8-99c0-4767-a07e-d1fe9cc8e9e3 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/cac72964-8d53-4965-8f23-0040041bdadf?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: DSB EXPRESS INC CALLER: Suny - +1 317-828-9700 CURRENT ISSUE: the shipper's saying that the appt time is at 17:00 and not 19:00 CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5d117fae-77a8-4bc8-b4a4-7f02cd90e4f0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f10253e4-89bb-4821-98a6-4ce2657ff903&search=f10253e4-89bb-4821-98a6-4ce2657ff903 ZENDESK LINK: NA

133608813 1336608813

#inbound CARRIER: DSB EXPRESS INC CALLER: Suny - +1 317-828-9700 CURRENT ISSUE: asking for the payments / educate the carrier instead CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5d117fae-77a8-4bc8-b4a4-7f02cd90e4f0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3b1560f3-c4c0-4ecf-8dc8-b58eed549540&search=3b1560f3-c4c0-4ecf-8dc8-b58eed549540 ZENDESK LINK: NA

klaren

#inbound CARRIER: VIVID TRANS CORP CALLER: Luan - +1 614-918-9153 CURRENT ISSUE: asking for the tracking CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/87b0a628-0315-46d5-ae64-3ef6f62a7fb4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=17f10ea3-96ae-4d12-8461-b3ec60e83a20&search=17f10ea3-96ae-4d12-8461-b3ec60e83a20 ZENDESK LINK: NA

#inbound CARRIER: NA CALLER: the load is not ready and asking some general question CURRENT ISSUE: NA CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/884aa240-9ce4-497e-aff3-0cbc79c916c5 WORKLOAD LINK: NA ZENDESK LINK: NA

#inbound CARRIER: S&P Express CALLER: Charly - +1 949-350-1893 CURRENT ISSUE: call got dc, cb but no answer CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/126afa6c-df85-42c5-8ff0-56b3a066a7cf WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f7b3c539-7795-4bcf-8b5c-9d2a46c0e757&search=f7b3c539-7795-4bcf-8b5c-9d2a46c0e757 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: asking for a PU number but said they found it already CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a0f5a0c3-c335-49c7-956a-8b72c1c9cb8a ZENDESK LINK:

#inbound CARRIER: MG WILLIAMS TRUCKING LLC CALLER: MILTON - +1 614-684-8196 CURRENT ISSUE: just wanna let us know that he will be on time for PU and truck # 64 trailer #464643 CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2700ad88-052a-4984-b3c1-a5a246524d53 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=facb48d2-c857-46be-a739-de5ddaf6deb6&search=facb48d2-c857-46be-a739-de5ddaf6deb6 ZENDESK LINK: NA

810398

#inbound CARRIER: JAZ TRANSPORTATION INC CALLER: Jesus - +1 661-474-0064 CURRENT ISSUE: intrastate carrier must have active state MC authority to be considered as compliant CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/00df3282-c322-47b8-adc4-46ad44b62498 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/3407ac93-9313-487e-8eee-9b3f86c6d5e4/info/identification?tenancy=uber%2Fproduction ZD: https://uberfreight.zendesk.com/agent/tickets/50379241

#inbound CARRIER: VFB TRUCKING LLC CALLER: val - +1 407-968-6737 CURRENT ISSUE: wanna get removed from this due to delay prior to this load CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/328efacf-4810-4ddc-a998-c984a0759968 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d7c8c6ad-2564-47fe-a1e0-027e23df2c22&search=d7c8c6ad-2564-47fe-a1e0-027e23df2c22 ZENDESK LINK: NA

3149642275

#inbound CARRIER: R & N CARGO LLC CALLER: Raghbir - +1 513 278 857 CURRENT ISSUE: make offer $900 CURRENT STOP: NA PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e8d2ddc2-7f24-4036-9855-e3c79a190a70&search=e8d2ddc2-7f24-4036-9855-e3c79a190a70 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c65f2154-9dd5-4d0b-a3cb-707c9c413ed0/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

1233516

#inbound CARRIER: 79 EXPRESS LLC CALLER: Mensudin - +1 315-558-414 CURRENT ISSUE: lumper fee amounting to $98 / tax id: 46-1734845 / comcheck code: 20828 45856 1624 0905 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9af59c25-6d15-48f9-80ec-31b2aeaac137 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c644846f-9078-4d0b-be45-1ea813a9ad95&search=c644846f-9078-4d0b-be45-1ea813a9ad95 ZENDESK LINK: NA

Mensudin Suljic $98 / tax id: 46-1734845 LID: 4096290889

#inbound CARRIER: CALLER: the carrier cannot hear me properly, will try to CB CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/82d8b76c-5385-4453-8257-f8b9f86a5d50 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: SIMON 2 TRANSPORTATION LLC CALLER: Simon - +1 281-854-9466 CURRENT ISSUE: following up with the multi-stop fee since he went to another address to pick up the load CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b80826ce-d4a4-4c6e-8367-21bb18b65364 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1c7c31ba-bfdf-4312-8dc3-7d4cbd54346d&search=1c7c31ba-bfdf-4312-8dc3-7d4cbd54346d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50360313

New Address: 8230 Stedman St Houston, TX 77029, USA

6372540890

#inbound CARRIER: SUTTON POWER LLC CALLER: David - +1 908-385-6321 CURRENT ISSUE: lumper fee amounting to $57.20 / educate that he already requested on the app / comcheck code : 208284588857067169 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1674066c-3198-4b83-aeb3-eac170a1a579 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=72843626-1369-496d-8a05-dcd15c4926a3&search=72843626-1369-496d-8a05-dcd15c4926a3 ZENDESK LINK: NA

David Sutton

#inbound CARRIER: CABRERA TRUCKING CALLER: Diego - +1 559-363-3956 CURRENT ISSUE: the shipper put too much weight at the rear than the front so he won't be able to drive properly CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b871c560-fb23-433f-8ae1-5d6d13fbb711 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=50ed6679-e073-489b-8430-e94be0be2221&search=50ed6679-e073-489b-8430-e94be0be2221 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50381688

45000

on the rear

#inbound #sronly CARRIER: U S ONE TRANSPORT LLC CALLER: Jasdev - +1 717-226-1664 CURRENT ISSUE: just wanna req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/36c10e9d-f27c-435f-9094-1d5a1d093eb8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6c65b0f8-13e8-4a26-aa42-ce7891b8802e&search=6c65b0f8-13e8-4a26-aa42-ce7891b8802e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50381930

8/16

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: T AND K TRANSPORT LLC CALLER: Tyrone - +1 601-862-3571 CURRENT ISSUE: the driver Harold Irvin cannot log in CURRENT STOP: NA PURECLOUD CALL LINK: PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/3f85c901-8f87-4798-84cf-969fa8671c59/info/identification?tenancy=uber%2Fproduction ZD: https://uberfreight.zendesk.com/agent/tickets/50167427

Harold Irvin 5046285408 wiztruking91@gmail.com

#inbound CARRIER: CALLER: Joshua - +1 530-392-2301 CURRENT ISSUE: caller cannot hear me, will try to CB CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2f3dfa1b-59d5-4cb2-be32-5af75a03c57e WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: asking to book loads on his behalf but cannot provide any load number CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/32800660-8b2a-46f9-b4cb-13dd5cd09fb1 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALSWIN LOGISTICS LLC CALLER: Callistus - +1 313-334-0424 CURRENT ISSUE: haven't received the payments yet for this CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0624f0b7-dd43-4880-9cbd-bd95a7e05d2c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c6d7cd80-d48c-48b6-9b9b-0b7461bb81fb&search=c6d7cd80-d48c-48b6-9b9b-0b7461bb81fb ZENDESK LINK: NA

#inbound CARRIER: AMZ TRANS INC CALLER: Volodymyr - +1 708-576-8233 CURRENT ISSUE: wanna switch the driver to Oleksandr Kudlyak CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7f199e6a-756d-4c69-ab2d-994d609dae76 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d7eb1156-1239-429d-8c1f-e8722e827f35&search=d7eb1156-1239-429d-8c1f-e8722e827f35 ZENDESK LINK: NA

#inbound CARRIER: CTE TRANSPORTATION LLC CALLER: Seyanna - +1 405-528-4490 CURRENT ISSUE: called in to know why the load got cancelled and said that this load was already delivered and has not yet been paid (CTE TRANSPORTATION LLC) CURRENT STOP: Cancelled PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/49883002-cfc1-4bb2-b6d6-ab9517541f2f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=02ad0ca0-50d4-4eff-98e6-9e1bbec565ca&search=02ad0ca0-50d4-4eff-98e6-9e1bbec565ca ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/49108130 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/3b5e80fd-a6b0-4e5d-9ea9-cc513cf7db6b?tenancy=uber%2Fproduction

858183

#inbound CARRIER: WILL CORP CALLER: Ivan - +1 718-404-4239 CURRENT ISSUE: cannot see the load on the app CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d771883b-ef5a-48b1-b630-445b405b73db https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8037c7a4-0b6a-4cfc-881f-d92d9acb4804 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f95230f9-f781-4cf7-a378-f127ff424b7b&search=f95230f9-f781-4cf7-a378-f127ff424b7b ZENDESK LINK: NA

15:30

#inbound CARRIER:ROYALTY TRANSPORTATION LLC CALLER: SHAKENA - +1 909-217-2463 CURRENT ISSUE: handle is missing an she's following up on this CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0258f88d-3ddf-4e07-aa63-ab4e99973986 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d5149255-f140-43ca-82ff-cca1bf8323e9&search=d5149255-f140-43ca-82ff-cca1bf8323e9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50410228

#inbound CARRIER: SSS GROUPS LLC CALLER: rajinder - +1 469-867-9279 CURRENT ISSUE: wanna add a driver CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eff22228-8087-486d-afde-3302e88c5396 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f63996c1-bf22-4ace-8dc1-d75069f92c83&search=f63996c1-bf22-4ace-8dc1-d75069f92c83 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50411512

Simran Singh 2542141887 ssdhaliwal36@gmail.com

#inbound CARRIER: VOOOOSH BROTHERS LOGISTICS LLC CALLER: Josue Coutia - +1 551-208-1434 CURRENT ISSUE: wanna get removed from this due to mechanical issue
CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b4cfe658-a0d1-488f-95e8-e4659f2fb2a6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d3076333-c4b2-4319-ab2f-0c9d791e4a98&search=d3076333-c4b2-4319-ab2f-0c9d791e4a98 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5881094e-75dd-4fd1-ba13-d658cbe5d5f6 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: FREIGHT TRANSPORT SERVICE CALLER: NSEOBONG - +1 781-971-0808 CURRENT ISSUE: wanna cancel the load but changed his mind CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/99940771-6aab-469f-b090-91862693006b PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/255a464f-32e2-4ee3-9bc7-bbd5c4e4f1c6/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: CALLER: KABEYA - +1 336-954-8553 CURRENT ISSUE: DAT CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/618bcae9-8bf8-4d6a-b555-74607517570b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=60375bd8-2baa-44ac-931d-39450084a211&search=60375bd8-2baa-44ac-931d-39450084a211 ZENDESK LINK:

#inbound CARRIER: BIG LEAGUE TRUCKING LLC CALLER: Ronald - +1 803-922-5991 CURRENT ISSUE: following up with the detention request CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7519f590-a00f-4e27-9620-7ee573671604 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=60375bd8-2baa-44ac-931d-39450084a211&search=60375bd8-2baa-44ac-931d-39450084a211 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50389796

#inbound CARRIER: M.G. EXPEDITED DELIVERIES CALLER: Meshack - +1 317-909-0590 CURRENT ISSUE: asking if he could deliver this using a Dry Van CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fa8a0fb6-e2f7-403c-8c25-a9e5b5102224 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7fa75aa6-1c7e-4f02-90d9-ec013bbac35f&search=7fa75aa6-1c7e-4f02-90d9-ec013bbac35f PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/8107e53a-90a7-4cc5-8da6-555af6a35d47?tenancy=uber%2Fproduction

2726826

#inbound CARRIER: ABRAHAM LOGISTICS TRUCKING CALLER: Ebrahim - +1 209-648-7933 CURRENT ISSUE: submitted insurance / educate CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/86001d0a-c861-4e0d-8905-0f48180b0e32 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/b87921e7-7b61-4a70-9b9a-2080ee817dbf/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: NA CALLER: Tuchette - +1 866-477-0438 ( from Ryder Hotline ) CURRENT ISSUE: she's calling in behalf on the carrier saying that the technician said that it will take until tomorrow to fix the handle of the trailer and asking what to do with the load since the driver has been loaded already - call got disconnected CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/67116236-9294-43d0-81ee-6cf9601b5270 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d5149255-f140-43ca-82ff-cca1bf8323e9&search=d5149255-f140-43ca-82ff-cca1bf8323e9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50410228

9014267058

#inbound CARRIER: NORTENO TRUCKING INC CALLER: FERMIN - +1 916-284-0445 CURRENT ISSUE: just asking if this load is active CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b23265e6-7eb2-4876-b777-15abc8f68ac6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e6941b2-ca38-4548-9c44-52182a7f98b3&search=3e6941b2-ca38-4548-9c44-52182a7f98b3 ZENDESK LINK: NA

#inbound CARRIER: Noe Montenegro Leal CALLER: Noe - +1 626-209-7530 CURRENT ISSUE: said that he already delivered the empty trailer CURRENT STOP: In Progress PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cb2e734b-30f3-4ef5-aa82-a84fd6a30eac WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d5a12bd8-a8fc-49bf-b1a7-3937115adafc&search=d5a12bd8-a8fc-49bf-b1a7-3937115adafc ZENDESK LINK: NA

#inbound #sronly CARRIER: EPPERSON ENTERPRISE LLC CALLER: Derrick - +1 559-455-3320 CURRENT ISSUE: req lumper fee amounting to $350 / tax id: 205543318 / UChain / 20828 46117 2667 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/57208662-f0cf-46c3-a576-40eb37f47f57 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7155dc76-e171-41f8-90ce-cd729f9529a0&search=7155dc76-e171-41f8-90ce-cd729f9529a0 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50415375

1493072609

Derrick Epperson $350 / tax id: 205543318 / UChain LID: 1493072609

8/17

#inbound CARRIER: KMR TRUCKING INC. CALLER: Vanessa - +1 209-566-2985 CURRENT ISSUE: wanna change the driver to Surinder Uppal CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/82a1096e-741e-4be5-967e-26e22823148e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d27ccfeb-a92d-4e68-821f-88192daa895f&search=d27ccfeb-a92d-4e68-821f-88192daa895f ZENDESK LINK: NA

#inbound CARRIER: HIGH PRIORITY TRANSPORT LLC CALLER: Ricardo - +1 240-707-1364 CURRENT ISSUE: wanna get removed from this bec he accidentally booked this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/25659d98-f509-4aec-8087-7391befbe071 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=90d94def-8f36-4b74-8735-dc8bf591da70&search=90d94def-8f36-4b74-8735-dc8bf591da70 ZENDESK LINK: NA

#inbound #sronly CARRIER: WONDY TRUCKING LLC CALLER: Anteneh - +1 408-420-9955 CURRENT ISSUE: wanna make an offer amounting to $900 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4c7a61f0-f964-405c-a446-f78731365a7e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a0c2f6ad-79d2-426a-a59b-37eecf3ce6a9&search=a0c2f6ad-79d2-426a-a59b-37eecf3ce6a9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50444071

3143495087 3123495087

131445

#inbound CARRIER: CALLER: NA CURRENT ISSUE: asking info about the load but not registered yet to UF CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2dbe236c-9f1e-498f-8e17-fee635782340 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2aef6677-2861-4e8b-b165-02b0c499f574&search=2aef6677-2861-4e8b-b165-02b0c499f574 ZENDESK LINK:

2856205734 1544256

#inbound CARRIER: FREIGHT SYSTEMS LLC CALLER: Raul - +1 909-782-4563 CURRENT ISSUE: POD Missing on the system. however, the carrier's insisted that the receiver did not provide him any POD or any kind of paperworks CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1c55a7a3-799b-4d48-ba4a-545fa875d7bb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f1cd192e-4b1c-4ed2-a261-d1b115e26d32&search=f1cd192e-4b1c-4ed2-a261-d1b115e26d32 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50067410

50067410

#inbound CARRIER: JR&SONS LEGACY TRUCKING CALLER: Marcos - +1 909-455-5414 CURRENT ISSUE: asking to update the arrival time CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://freight-ops-web.uberinternal.com/workload?load=471057e3-1c9e-455f-bfb2-bed50004a061&search=471057e3-1c9e-455f-bfb2-bed50004a061 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=471057e3-1c9e-455f-bfb2-bed50004a061&search=471057e3-1c9e-455f-bfb2-bed50004a061 ZENDESK LINK: NA

10 mins

#inbound CARRIER: GROUND TRANSIT INC CALLER: James - +1 309-296-0321 CURRENT ISSUE: someone texted the driver that they need to get something out of the trailer / educate the carrier CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/327270d0-948b-400e-9ada-6a1ca8b7cafe WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2c3229e4-20d1-42bb-8d9e-24a081afe4c2&search=2c3229e4-20d1-42bb-8d9e-24a081afe4c2 ZENDESK LINK: NA

#inbound CARRIER: LAFOU TRANSPORTATION LLC CALLER: AMADOU - +1 313-721-3340 CURRENT ISSUE: cannot see the rate on the load / educate the carrier CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a541475a-4d98-46d8-9bf9-7b55b028a483 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5b28c59c-27e6-50e4-bdce-6caa9decaa91&search=5b28c59c-27e6-50e4-bdce-6caa9decaa91 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/cd131a1a-8730-41fa-945c-a611ec7c7f99/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/283aff63-d4aa-45d8-a06e-440d74759a95 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: A & K TRUCKING INC CALLER: Adam - +1 224-522-4041 CURRENT ISSUE: asking why they have been removed from this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2ee484d1-2062-4d91-accc-53d186c708d0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6a71b04c-e004-4b05-b933-dc463afadb06&search=6a71b04c-e004-4b05-b933-dc463afadb06 ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/8049fa6e-f595-4c31-8148-87af6f08ea44/info/identification?tenancy=uber%2Fproduction

4908318032

15:00 CDT

#inbound CARRIER: SHAH EXPRESS LLC CALLER: Baaith - +1 908-266-3308 CURRENT ISSUE: only sees limited loads on the app / adv to submit insurance already since it will be expired within 2 days CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/db6fcd44-9aa7-42d8-a85e-982782f1a6c9 WORKLOAD LINK: NA ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/de21e75c-835b-4be7-9fb9-f8bbb54ea245/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: LANDER TRANSPORT INC CALLER: Mandeep - +1 209-445-0535 CURRENT ISSUE: following up with the late fee amounting to $155 CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/73085f30-8432-47d0-bb97-dcb3f085d857 https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cd69f42f-f180-42e9-aead-f2f6c917d537 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3ab448ba-8783-43e4-8120-524bed0fcb92&search=3ab448ba-8783-43e4-8120-524bed0fcb92 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50444842

#inbound #sronly CARRIER: H&H BROS CALLER: Haroon - +1 916-585-0308 CURRENT ISSUE: lumper fee amounting to $347 / tax ID : 202895480 / comcheck code: 20828 46307 4728 8637 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1a2a2280-c204-4d9e-a6a9-c5d573b4ea88 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=61d8f42f-cdf2-43b5-84a5-4948117677b4&search=61d8f42f-cdf2-43b5-84a5-4948117677b4 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50446606

Haroon Hafeez $347 / tax ID : 202895480 LID: 4205804642

#inbound CARRIER: WILLIAMS RANCH LOGISTICS LLC CALLER: willie - +1 405-509-0289 CURRENT ISSUE: just wanna let us know that he will be on time at the pick up. ETA is 23:45 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/11f01e91-0521-4afe-ba44-04be767fd197 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=744e3ce6-dd9a-4c30-ae92-eabd60be5859&search=744e3ce6-dd9a-4c30-ae92-eabd60be5859 ZENDESK LINK: NA

#inbound CARRIER: NORTENO TRUCKING INC CALLER: FERMIN - +1 916-284-0445 CURRENT ISSUE: asking for the trailer number CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a05afc24-faac-491c-850d-0ad11b158a9e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=256fc9e4-583a-49b6-9c11-4897aa6ae485&search=256fc9e4-583a-49b6-9c11-4897aa6ae485 ZENDESK LINK: NA

#inbound CARRIER: N S D TRUCKING CALLER: Nirmal - +1 916-276-8316 CURRENT ISSUE: just wanna let us know that the shipper's gonna load him early CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5e0fc066-09e9-41bc-a187-ad2fd44e31e0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a16a4433-aa4a-4c09-9291-45a83509a22e&search=a16a4433-aa4a-4c09-9291-45a83509a22e ZENDESK LINK: NA

#inbound CARRIER: PRIMETIME FREIGHT & LOGISTICS LLC CALLER: Marco - +1 804-467-6229 CURRENT ISSUE: asking to get removed from this since he's been waiting for the RMA number CURRENT STOP: https://uberfreight.zendesk.com/agent/tickets/50416195 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1b59a586-d847-4d65-8ebd-509e4560dc08 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=865171f3-57f9-417a-9a4d-4b0c7fdb9619&search=865171f3-57f9-417a-9a4d-4b0c7fdb9619 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50416195

#inbound CARRIER: CALLER: ferdinand - +1 484-597-4634 CURRENT ISSUE: call cannot hear me CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bff10018-17dd-4b9e-93f0-0e90112920df https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/03bfd44d-e0b3-40f5-84f7-4fdd2bc66d7d WORKLOAD LINK: ZENDESK LINK:

#inbound #genesys-error (call got dc) CARRIER: WEST MOTOR FREIGHT OF PA. CALLER: ferdinand - +1 484-597-4634 CURRENT ISSUE: req lumper fee amounting $550 / call got dc while asking for more info, called twice already CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/03bfd44d-e0b3-40f5-84f7-4fdd2bc66d7d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a8f390db-38ac-4cdb-a88b-bdfaec72b27f&search=a8f390db-38ac-4cdb-a88b-bdfaec72b27f ZENDESK LINK: NA

#inbound CARRIER: GLP LOGISTICS INC CALLER: Marcus - +1 909-741-0992 CURRENT ISSUE: cannot submit the docs on the app / educate that it has been uploaded CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8e77e472-7857-4100-a205-2e786a860ff8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1fe0f1eb-0184-467b-9b11-5f2f6329722c&search=1fe0f1eb-0184-467b-9b11-5f2f6329722c ZENDESK LINK: NA

9520230601

#inbound CARRIER: SOLO TRUCKING I LLC CALLER: Souleymane - +1 215-873-4742 CURRENT ISSUE: req detention at the receiver CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/63053c4c-d81f-4537-bd49-9e71b263698b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a1cb601a-0c88-4714-baba-8a7b86bc3768&search=a1cb601a-0c88-4714-baba-8a7b86bc3768 ZENDESK LINK: NA

#inbound CARRIER: FREIGHT LINES INC CALLER: Sofia - +1 773-999-3169 CURRENT ISSUE: lumper fee amounting to $152 / capstone logistics / comcheck code : 20828 46360 7682 2219

CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c401f059-ae26-413b-889e-7dc38b840fff WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5746b5bd-d458-4125-ac0e-0e6ad4bd463f&search=5746b5bd-d458-4125-ac0e-0e6ad4bd463f ZENDESK LINK: NA

Sophia Camarillo $152 / capstone logistics LID: 8969513006

#inbound #genesys-error CARRIER: CALLER: the caller cannot hear me again CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f6302d7c-b0a0-4b18-a908-427963361e3b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1f256abc-ac81-477b-9820-86a1654c3442&search=1f256abc-ac81-477b-9820-86a1654c3442 ZENDESK LINK:

#inbound #sronly CARRIER: HAPPY TRANSPORTATION LLC CALLER: Harpreet - +1 360-463-6734 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $642 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0fcc2b51-fb50-4bcb-9518-0055b79fcfd9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1f256abc-ac81-477b-9820-86a1654c3442&search=1f256abc-ac81-477b-9820-86a1654c3442 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50448738

#inbound #sronly CARRIER: PROFOUND1 TRANSPORTATION LLC CALLER: Lorne Tucker - +1 317-478-1939 CURRENT ISSUE: req lumper fee amounting to $115/ tax id: capstone / comcheck code: 20828 46987 5653 9307

CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://freight-ops-web.uberinternal.com/workload?load=1a985685-2ac8-4500-9bf7-ff0079478309&search=1a985685-2ac8-4500-9bf7-ff0079478309 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1a985685-2ac8-4500-9bf7-ff0079478309&search=1a985685-2ac8-4500-9bf7-ff0079478309 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50544521

Lorne Tucker $115/ tax id: capstone LID: 6543510384

#inbound CARRIER: JCV TRUCKING CALLER: Jean - +1 832-931-1558 CURRENT ISSUE: the shipper said that the trailer has been rejected due to weak floor and he went to check inside and he saw that there's a hole in it which wasn't there before he pick this load up CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/85b4b8fa-259f-43f9-a890-ae2995181d08 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d0f94f76-c7fc-44a0-ad6d-3ebede9c9573&search=d0f94f76-c7fc-44a0-ad6d-3ebede9c9573 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50544583

#inbound CARRIER: KJ'S&D'Z TRUCKING LLC CALLER: Kinkia - +1 404-803-1664 CURRENT ISSUE: wanna add a driver to the fleet CURRENT STOP: NA PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f48f3709-428c-4550-98a7-54c1a4708252&search=f48f3709-428c-4550-98a7-54c1a4708252 ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/42cfabb6-85cf-4e40-963d-4df755bb9e85/info/identification?tenancy=uber%2Fproduction

6204987852

#inbound #sronly CARRIER: JSX LLC CALLER: Gurdeep - +1 206-735-9641 CURRENT ISSUE: wanna make an offer amounting to $4500 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fb051e47-77a4-444d-b39c-517b017e4c0d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2244dbb8-396f-493c-9e2e-d7aa11a55772&search=2244dbb8-396f-493c-9e2e-d7aa11a55772 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50544869 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3978d1b3-0f35-4a5e-8724-72cd96a2a017/info/identification?tenancy=uber%2Fproduction

#inbound #proactive_call CARRIER: DUSTY ROADS TRUCKING LLC CALLER: Marvin - +1 951-398-8205 CURRENT ISSUE: running late to DO due to delay at the shipper. ETA is 16:30 CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7760bcbd-e2b5-4edd-9836-f49b950ebf04 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=af38a9c0-6d60-447e-b4ee-62a576ac5bb6&search=af38a9c0-6d60-447e-b4ee-62a576ac5bb6 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50544095

#inbound CARRIER: FORMATIC TRUCKING INC CALLER: Collins - +1 346-481-8519 CURRENT ISSUE: wanna deliver this early on the 22nd CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/84c9c5b5-91d7-489d-b735-ce8019ced5ff WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f751dc83-aabc-4e73-b1bb-e19d9ae212dd&search=f751dc83-aabc-4e73-b1bb-e19d9ae212dd ZENDESK LINK: NA

john

#inbound CARRIER: GUY PROPERTIES LLC CALLER: Clifford - +1 248-595-4539 CURRENT ISSUE: asking if he can pick this up using box truck CURRENT STOP: Cancelled PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9c5f839e-0cb9-4239-9b22-ea381cb11b43 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=308bd929-76ef-413e-a4f4-e2249f3eb00c&search=308bd929-76ef-413e-a4f4-e2249f3eb00c ZENDESK LINK: NA

#inbound CARRIER: BLUE ARROW LOGISTICS INC CALLER: Andrejs - +1 267-205-7012 CURRENT ISSUE: the app's showing that the driver left the shipper already but he's still there waiting to get the paperworks CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/66f5e323-908f-4fb0-af37-488e7a7f8b61 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7e36dbd2-26a2-4943-9e8b-e4d3ab040569&search=7e36dbd2-26a2-4943-9e8b-e4d3ab040569 ZENDESK LINK: NA

#inbound CARRIER: JRD TRUCK LINE INC CALLER: Param - +1 559-905-8173 CURRENT ISSUE: wanna add his truck number CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0e1cfce6-2fa9-460e-a3a9-15e70b48a3d7 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/b46448a5-9dee-453a-aa2e-8736b98bb754/info/identification?tenancy=uber%2Fproduction

Truck: 202

#inbound CARRIER: KB TRUCKINGS LLC CALLER: Keisha - +1 804-986-0511 CURRENT ISSUE: wanna switch the driver to Keisha Brown CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a4876a9a-c9fd-4d56-bc0b-0e30754fa40d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2cf05ad0-e4bf-44ed-be98-913bee5bee9d&search=2cf05ad0-e4bf-44ed-be98-913bee5bee9d ZENDESK LINK: 1234469

#inbound CARRIER: EXPRESSED TRUCKING LLC CALLER: cannot book loads on the app / did bts CURRENT ISSUE: NA CURRENT STOP: NA PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3622b2e7-77a1-4bd6-853f-ac960d0c2d39&search=3622b2e7-77a1-4bd6-853f-ac960d0c2d39 ZENDESK LINK: https://freight-ops-web.uberinternal.com/carriers/v2/6809364a-bed3-4c6b-a154-795ab174cea6/info/identification?tenancy=uber%2Fproduction ZD: https://uberfreight.zendesk.com/agent/tickets/50545573

1386004

#inbound CARRIER: CULVER TRANSPORT LLC CALLER: Rafael - +1 404-290-8187 CURRENT ISSUE: asking why his cancellation rate went down to 90% / educate the carrier CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e7f4c79c-c34a-4ec2-b41e-3f9cac791fc3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d8d249be-ccb6-4c53-a8da-a0d53ad2e4c0&search=d8d249be-ccb6-4c53-a8da-a0d53ad2e4c0 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50546116 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/196649cf-dcee-4631-880a-9ebb449e5aa9/info/identification?tenancy=uber%2Fproduction

jhon -

#inbound CARRIER: AVENGERS TRUCKING LLC CALLER: Gurpreet - +1 734-258-4711 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3c820096-8be0-4e01-8c33-1d005730782b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1f3122ac-d99e-4b8c-8aee-b549f8115af5&search=1f3122ac-d99e-4b8c-8aee-b549f8115af5 ZENDESK LINK: NA

2747442831

#inbound #bug-error CARRIER: NA CALLER: Sead - +1 314-898-8074 CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/de2f7c99-093b-45b7-88a6-4e7fcea63d51 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: NA CALLER: Jaswinder - +1 718-844-1013 CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9fab401d-f631-4e13-80b7-3b895eac510d WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/563b61f0-5154-45e0-819d-fa2310ebf1f4 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/36a9ed11-a183-4ffa-abea-23f535af309d WORKLOAD LINK: ZENDESK LINK:

8394946627

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3a4bfb1e-5edd-4e1e-adb4-768734667778 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/11a9ac90-04c9-4a84-b1f0-72fd4d568670 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0117c173-cfbc-48f6-975c-d7702e2e3e9f WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5eed0f67-01a3-40ef-ad75-b67e1249c540 WORKLOAD LINK: ZENDESK LINK: 125359

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/adc36c50-de52-4a23-b774-58d13803874f WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error #genesys-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: system currently not working PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9c00a190-b985-4eda-b1d3-b9d3b38bb210 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e4ce5507-777b-4fae-8d5b-5b784c4958ae WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: system currently not working CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c1603752-f625-4584-bb3f-72649eb4da39 WORKLOAD LINK: ZENDESK LINK:

#inbound #bug-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8d99e903-5b8a-4f1c-b260-627552f2f05b WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f09038b9-849a-4f6a-b12a-5dfecb4ab149 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/aa4f351e-c0d5-4806-b82f-f9d37b58c719 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/335e47e6-aff3-46ce-85db-93692cd062ee WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/275bbe33-79bc-4cad-bfc1-ab7977758a80 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: SIMPLIXTIC TRANSPORT LLC CALLER: Torrey - +1 630-506-4116 CURRENT ISSUE: offer for $400 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/828284c1-34b8-4b77-a05f-71a2eae7b5d3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8485d617-012e-4dca-b11f-8346171c393f&search=8485d617-012e-4dca-b11f-8346171c393f ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3cbf8417-eb12-43ad-97ca-28902cf06032?tenancy=uber%2Fproduction

948013

#inbound #proactive CARRIER: D & M TRUCKING LINK INC CALLER: Manjot - +1 559-801-3660 CURRENT ISSUE: just wanna update the tracking CURRENT STOP: PURECLOUD CALL LINK:https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/87df0e0a-8045-4a8b-8668-477b3931a4e0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=01867245-1f9f-4590-9040-571c0e3fbd1f&search=01867245-1f9f-4590-9040-571c0e3fbd1f ZENDESK LINK: NA

12:50 16:18

#inbound CARRIER: ROMAN EXPRESS INC CALLER: Ammanuel - +1 904-210-3333 CURRENT ISSUE: just wanna let us know that he's still at the shipper waiting to get loaded CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0d5dd13b-f955-4890-aed9-bb988ce6a549 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=83e833e6-6760-4bef-9b17-8cf34489d75d&search=83e833e6-6760-4bef-9b17-8cf34489d75d ZENDESK LINK: NA

#inbound CARRIER: CULVER TRANSPORT LLC CALLER: Rafael - +1 404-290-8187 CURRENT ISSUE: asking his reliability score CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/92cedc71-8732-4dc1-b102-cf33bfc00daf WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=43e6efd7-27e0-46f3-b486-316c24ce3c77&search=43e6efd7-27e0-46f3-b486-316c24ce3c77 ZENDESK LINK: NA

#inbound CARRIER: RD XTREME LOGISTICS LLC CALLER: Raymond - +1 817-966-9055 CURRENT ISSUE: just wanna let us know that he is still at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8d1f259d-1180-45eb-9a68-6977bcf650ca WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d2b6ae18-0252-45b6-9d09-12a606c35ee1&search=d2b6ae18-0252-45b6-9d09-12a606c35ee1 ZENDESK LINK: NA

#inbound CARRIER: WRESTLER TRUCKING INC. CALLER: Harpreet - +1 717-999-3222 CURRENT ISSUE: wanna change the DO app time on 8/23 at 9:00 instead CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4ea677fb-c1d1-49d9-81ad-5a3ec972bc97 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a0acedbd-7538-419e-90d1-2c4fffbd5c6f&search=a0acedbd-7538-419e-90d1-2c4fffbd5c6f ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/28019e2d-01d2-448d-b1e1-3c9b51f8f15f/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: SAHARA TRUCKING LLC CALLER: Aziz - +1 407-683-2452 CURRENT ISSUE: lumper fee amounting $93 / tax id: 98-0855928 / comcheck code : 20828 47237 6437 9734 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f0a51954-e4a5-4cf2-b4b3-cd42b01b23bc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=275ee7e3-36f6-4b92-a40e-45e3621177bc&search=275ee7e3-36f6-4b92-a40e-45e3621177bc ZENDESK LINK: NA

Aziz Tamiya $93 / tax id: 98-0855928 LID: 4175581639

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bb8fcada-3c19-44e7-8cbf-3914712c1d0a WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: D AND G LINK CALLER: Gurwinder - +1 209-405-7823 CURRENT ISSUE: lumper of $505 / tax id: 270276209 - TDC CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5312e7c3-0597-4000-88d5-964031fd292e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=23b33b7a-e9de-4d37-84ff-324f7ad4bbc1&search=23b33b7a-e9de-4d37-84ff-324f7ad4bbc1 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50580961

#inbound CARRIER: ASCEND TRANSPORTATION LLC CALLER: April : +1 731-723-3191 CURRENT ISSUE: need another PU number starts with 760, 761 or 231 CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cbc78769-4288-498d-ad6f-26b8b7905747 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d91c4aa1-1812-4c37-9253-6c9e302028b2&search=d91c4aa1-1812-4c37-9253-6c9e302028b2 ZENDESK LINK: NA

carlo ; john

#inbound CARRIER: A & T LOGISTICS CORP CALLER: Jefry - +1 718-564-3952 CURRENT ISSUE: following up with the lumper amounting to 1,131 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a9f18209-e8d7-4d1b-b29c-3178700fb93a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7bcb12d9-ef04-401c-8a59-c7a8646b476b&search=7bcb12d9-ef04-401c-8a59-c7a8646b476b ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50580009

98501462695 98501464695

8/23

#inbound CARRIER: TTMS Dedicated (SB) CALLER: Kenneth - +1 312-597-3146 CURRENT ISSUE: asking why he has been removed from this CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5adb5a09-e189-4e13-a82d-41971d4b52c4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bb17d4bc-3af6-419a-8ca1-29308be29f67&search=bb17d4bc-3af6-419a-8ca1-29308be29f67 ZENDESK LINK: NA

#inbound CARRIER: US FREEWAY LOGISTICS LLC CALLER: Dimitar - +1 312-395-0900 CURRENT ISSUE: still waiting for the complete payment of the load CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d79dfe62-fbe9-4981-aeda-e16421eb2018 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae8ca4d9-df44-43f8-b749-63ac75c63a51&search=ae8ca4d9-df44-43f8-b749-63ac75c63a51 ZENDESK LINK: NA

alenjara

#inbound CARRIER: HSR TRANSPORTATION LLC CALLER: HILLCHAN - +1 803-262-9319 CURRENT ISSUE: running late to D due to mechanical issue. no ETA yet ( accidentally blind transfer ) CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0d5572a8-4c39-45fc-b485-718fc7735187 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=80dd49c3-44e6-4dd7-ba67-9fb5868c51d0&search=80dd49c3-44e6-4dd7-ba67-9fb5868c51d0 ZENDESK LINK: NA

#inbound CARRIER: QUALITY CHOSEN TRANSPORT LLC CALLER: Kenneth -+1 404-988-4378 CURRENT ISSUE: the load h CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3c1edd7c-182b-46f3-a651-68f265649119 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=77a4ff9e-3d68-40cf-af5b-9abe098c86ea&search=77a4ff9e-3d68-40cf-af5b-9abe098c86ea ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50610887

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eea4dae8-6858-4f16-b70c-97896f895ba7 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: RTIJ TRANSPORT LLC CALLER: Renshaw - +1 862-304-3445 CURRENT ISSUE: lumper fee is just $105 and not $150 / POD has been approved already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a993ca3c-4162-4efa-9823-0431d4dcbf82 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a2e9b46f-db30-4970-8496-47f9ee5a8e99&search=a2e9b46f-db30-4970-8496-47f9ee5a8e99 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50611415

#inbound CARRIER: RTIJ TRANSPORT LLC CALLER: Renshaw DeHaan - +1 862-304-3445 CURRENT ISSUE: asking what's the hold up with the payments CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a993ca3c-4162-4efa-9823-0431d4dcbf82 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9a55df18-8968-4823-a78b-a928f6b220b1&search=9a55df18-8968-4823-a78b-a928f6b220b1 ZENDESK LINK: NA

#inbound #sronly CARRIER: Evans Family Transportation LLC CALLER: Adrain - +1 469-755-9875 CURRENT ISSUE: wanna make an offer amounting to $500 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/60b699cc-0d32-4598-bf75-0ab9907ec6d8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2ab542d3-9051-5b8d-8148-005973b407df&search=2ab542d3-9051-5b8d-8148-005973b407df ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/616ab743-67e9-4ea0-bfa3-889be1a80998/info/identification?tenancy=uber%2Fproduction

8941459810

8941455810

3382542

#inbound CARRIER: TM CLASSIC AUTO CALLER: Oluwatosin - +1 682-414-6393 CURRENT ISSUE: cannot see any loads on the app / did BTS CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/58086630-b186-4124-866a-d0ee8bda8a1a PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/5995b9a4-3632-496c-a115-3de073aeca59/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50091661

#inbound CARRIER: TC EXPRESS CALLER: THERMAN - +1 832-244-1844 CURRENT ISSUE: asking how to submit docs CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/42546b71-26ca-4671-99dd-6c06054eb428 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=865c7706-a50d-4463-af87-5d1906216905&search=865c7706-a50d-4463-af87-5d1906216905 ZENDESK LINK: NA

#inbound CARRIER: BIBA TRANSPORT, INC. CALLER: Gary - +1 661-717-4448 CURRENT ISSUE: detention denied CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b4d99494-7bf1-4765-9653-bcab48e74ee2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0b9a1693-335e-469e-9308-7ed8472ef4a9&search=0b9a1693-335e-469e-9308-7ed8472ef4a9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50611623

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

4:45

#inbound CARRIER: KANE FREIGHT LINES, LLC CALLER: Michelle - +1 570-335-1228 CURRENT ISSUE: the driver has been removed from this load but their trailer has been loaded already CURRENT STOP: Accepted PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b23eadfa-7f91-4c9e-92c6-39442a8d9649 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c538eeb7-0631-443f-b651-6f0365484408/info/identification?tenancy=uber%2Fproduction WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=589aafbf-7148-474a-beab-8d16e0217363&search=589aafbf-7148-474a-beab-8d16e0217363 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50611710

#inbound CARRIER: Marathon Trucking Enterprise Ltd Co CALLER: Michael - +1 832-955-4242 CURRENT ISSUE: cannot access the app / did BTS already CURRENT STOP: NA PURECLOUD CALL LINK: PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/525aa12a-620c-4775-937c-f5f561e99a5b/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50607909

#inbound CARRIER: S JAY M LLC CALLER: Surren - +1 703-635-4327 CURRENT ISSUE: asking if he is still assigned to this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7b6ab3c3-10f5-4474-bfa4-a14e60102847&search=7b6ab3c3-10f5-4474-bfa4-a14e60102847 ZENDESK LINK: NA

5286093664

#inbound #proactive CARRIER: ABRONE'S TRANSPORTATION LLC CALLER: carlton - +1 972-804-6484 CURRENT ISSUE: just wanna let us know that he already delivered the load CURRENT STOP: In Progress PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/28c3de7e-4fdc-40cb-b324-0ced397be310 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b3f1b0b5-ef56-469b-bc8a-ca277d0bc2aa&search=b3f1b0b5-ef56-469b-bc8a-ca277d0bc2aa ZENDESK LINK: NA

8:20

4323962409

#inbound #sronly CARRIER: STAR ROADWAY TRANSPORT LLC CALLER: HARPREET - +1 253-338-9290 CURRENT ISSUE: lumper fee amounting to $378 / tax id: 453087555 / capstone / comcheck code: 20828 47516 4592 4899 CURRENT STOP: Centralia, WA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ef3d1a3c-49e8-4ca8-a67b-3d6cea417507 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e9939c43-6bab-428b-a473-edca159a84b1&search=e9939c43-6bab-428b-a473-edca159a84b1 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50613127

https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ef3d1a3c-49e8-4ca8-a67b-3d6cea417507

Harpreet Singh $378 / tax id: 453087555 LID: 4005766011

#inbound CARRIER: CALLER: caller cannot hear me CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bdc6c4bd-a57a-4924-8045-1d88f8c76f4f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MAYS TRANSPORT & LOGISTICS LLC CALLER: Eric - +1 931-249-3699 CURRENT ISSUE: asking why he received an email saying that he lost a bid but haven't made a bid yet since his account has not been active yet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/db707426-bbbe-45db-8dcf-975c9dea5cc5 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/d0e6dcc5-2779-4f4f-ab8d-2259ddd32706/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

1550915

#inbound CARRIER: TEXAS AIRWAYS GROUND LLC CALLER: Travis +1 318-264-2457 CURRENT ISSUE: load rejection due to temperature // 39 degrees goes 24 / supposedly -10F CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c2449d39-42d6-4d99-8d46-3d3b4b44d3b7 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0d54992d-bad8-4ff7-b183-65db391dd1fb&search=0d54992d-bad8-4ff7-b183-65db391dd1fb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50487408

#inbound CARRIER: CJT TRUCKING LLC - STEATSON CALLER: Steatson - +1 347-932-9269 CURRENT ISSUE: lumper fee amounting to $415 / tax id: capstone / comcheck code: 20828 47549 2390 1993 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ba82fdc7-b157-49a7-b200-0323cda2c3de WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e179d9c5-f1c2-42ba-8d96-da915ea21bba&search=e179d9c5-f1c2-42ba-8d96-da915ea21bba ZENDESK LINK: NA

Steatson Ebanks $415 / tax id: capstone LID: 8661139968

#inbound CARRIER: BSR TRUCKING CALLER: Baljinder - +1 559-960-0040 CURRENT ISSUE: asking how long she needs to drop the trailer at the receiver CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8b634e2e-637e-4913-9224-1e4df38bf04e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d06e269c-2ef4-4d85-a238-410ea206d4ce&search=d06e269c-2ef4-4d85-a238-410ea206d4ce PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/9df5dd85-028f-486f-95e7-c63696f5016a/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: USA FLORIDA FREIGHT LLC CALLER: Nazim - +1 954-243-6690 CURRENT ISSUE: asking what's the payment method for lumper fee CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9c9be28f-aa4e-4ef1-9fc8-bcc37009c232 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=90976dcd-7c4e-40fa-b0d6-99bb83ed441f&search=90976dcd-7c4e-40fa-b0d6-99bb83ed441f ZENDESK LINK: NA

Nazim Kerimli $78 / tax id: 46-1734845 LID: 6741628190

#inbound CARRIER: BELLA TRUCKING LLC CALLER: Michael Subhhu - +1 903-401-7115 CURRENT ISSUE: wanna re-send the carrier packet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7dbe3ed4-102f-4b73-a38d-d91ed9b28a63 WORKLOAD LINK: NA ZENDESK LINK: NA SALESFORCE: https://freight.lightning.force.com/lightning/r/Account/0013k00002xfCoqAAE/view

1049504

email: bellatruckingoh@gmail.com

#inbound CARRIER: TITAN TRANS LOGISTICS INC CALLER: Kamol - +1 657-600-6055 CURRENT ISSUE: took the quiz over 1 hr now CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e185e81e-09c5-4fc4-92c0-44b8b050d5c1 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50640417

#inbound CARRIER: CALLER: thec aaure caNNOT HEAR NE CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a204037e-abe3-4b22-879b-29143c6c95f4 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: AKA TRUCKING LLC CALLER: Kirk Anderson - +1 281-690-1243 CURRENT ISSUE: wanna req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c16b91ed-b15b-4818-8846-4fd6d9e8fd5c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4c4eea69-8c26-43aa-8965-2800db8eecac&search=4c4eea69-8c26-43aa-8965-2800db8eecac ZENDESK LINK: NA

1978670313

#inbound CARRIER: KITE TRANS CALLER: Nahom - +1 404-932-5291 CURRENT ISSUE: been waiting for almost 5 hrs at the pick up already CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d0e01b00-d13a-40d0-973d-6bcf9c12fcf1 WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d0e01b00-d13a-40d0-973d-6bcf9c12fcf1 ZENDESK LINK: NA

#inbound CARRIER: J&J HERNANDEZ CALLER: Maria - +1 951-722-0366 CURRENT ISSUE: wanna switch the driver to tony hernandez / sent new ratecon CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0804a0c9-dd97-4641-8607-798df823d6a8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1fed4143-466c-4e74-bed1-b2eef5ecb2fa&search=1fed4143-466c-4e74-bed1-b2eef5ecb2fa ZENDESK LINK: NA

#inbound CARRIER: MANNA TRANSPORTATION LLC CALLER: Vanessa - +1 210-983-1187 CURRENT ISSUE: wanna change the driver to Richard Lopez CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/92ed0183-5fbf-4d62-afb3-0f1e156400d9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=722d3dfe-8814-5d29-922b-accdd8931ac3&search=722d3dfe-8814-5d29-922b-accdd8931ac3 ZENDESK LINK: NA

716 - richard truck 125 389 - Guillermo / truck : 3001

#inbound CARRIER: ROBINSON CREEK TRUCKING CALLER: James - +1 936-661-3386 CURRENT ISSUE: been waiting at the facility for 4 hrs already CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b7bf7bf0-cf49-4c2d-a2c0-fd41fd2524aa WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=49df0bc1-ecdd-4072-be07-4c944f1b9af7&search=49df0bc1-ecdd-4072-be07-4c944f1b9af7 ZENDESK LINK: NA

#inbound CARRIER: BABICO LLC CALLER: Momo- +1 317-628-0074 CURRENT ISSUE: haven't received the payments yet for this CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5dc66eae-e25d-4c69-b26a-513e67091390 WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5dc66eae-e25d-4c69-b26a-513e67091390 ZENDESK LINK: NA

2172351326

#inbound CARRIER: CALLER: ANAHI - +1 951-315-8561 CURRENT ISSUE: asking where to send the updated insurance CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6e0e318d-daae-4280-a965-86398c31606f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: cannot hear me, will try to CB CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9432be80-dd5e-4842-abf5-dd5de805fa2d WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: Rdnh Transport Inc CALLER: Edgar - +1 407-405-0319 CURRENT ISSUE: wanna req detention at the pick up CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/615e92bd-021d-41bf-bf91-8d2d31bd2f92 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5d04a792-0150-4d60-a03d-cace6e032067&search=5d04a792-0150-4d60-a03d-cace6e032067 ZENDESK LINK: NA

#inbound CARRIER: MAGANA TRANSPORTATION SERVICES CALLER: Tony Magana - +1 951-663-6192 CURRENT ISSUE: following up with ratecon with tonu compenensation on it CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ce649c7f-e5c5-40d0-b64a-ec52c3850d02https://freight-ops-web.uberinternal.com/workload?load=ae3af0cd-cc53-4cf7-aaca-26606f35f985&search=ae3af0cd-cc53-4cf7-aaca-26606f35f9855493667444 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50617925

#inbound CARRIER: CALLER: CURRENT ISSUE: wanna book this / educate the carrier CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/08a9befd-2cb7-4163-88b1-ad76ae5a5746 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4b328155-d1a7-4bc2-8af1-1cf051e45fbe&search=4b328155-d1a7-4bc2-8af1-1cf051e45fbe ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3efcbad3-5f7f-42d6-a7b3-8a748430a964 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

reliabletrucklinesinc@gmail.com

#inbound CARRIER: MS TRANS INC CALLER: SANDEEP- +1 209-855-1867 CURRENT ISSUE: need another PU number starts with 864, 865 or 978 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5e59fe07-f8d5-42f2-8bce-c38fdeb08ad5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e1ba9505-a1e8-490d-abd3-e36cf80444c0&search=e1ba9505-a1e8-490d-abd3-e36cf80444c0 ZENDESK LINK: NA

joms

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2dda9de1-19f6-48d8-9e79-fb10e29751e9 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MAX LOGISTICS INC CALLER: RAJWINDER - +1 661-578-8588 CURRENT ISSUE: lumper fee amounting to $62.02 / tax id: roads inc CURRENT STOP: At stop 3 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2dda9de1-19f6-48d8-9e79-fb10e29751e9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=75ac19ae-dc56-442f-b009-298d33ecd81e&search=75ac19ae-dc56-442f-b009-298d33ecd81e ZENDESK LINK: NA

$62.02 / tax id: roads inc SINGH, RAJWINDER LID: 1851531938

#inbound CARRIER: RBG TRUCKING LLC CALLER: Riley - +1 770-301-4172 CURRENT ISSUE: asking how to submit docs CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c65cb522-8d95-4472-994f-3689fd6e7edc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2148f51a-8c07-4661-8a31-ae823c07840a&search=2148f51a-8c07-4661-8a31-ae823c07840a ZENDESK LINK: NA

#inbound CARRIER: PAWAR LOGISTICS LLC CALLER: Manjeet - +1 609-582-0555 CURRENT ISSUE: just wanna let us know that he is still at the shipper waiting to get loaded CURRENT STOP: Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b2b8f68f-2b1b-4929-9c88-27c55d6d2421 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c9838f8b-480e-4311-9471-e3ea32ae9e52&search=c9838f8b-480e-4311-9471-e3ea32ae9e52 ZENDESK LINK: NA

#inbound CARRIER: AEX FREIGHT INC CALLER: Narinder - +1 209-531-4053 CURRENT ISSUE: the load is not ready yet but still willing to waiting CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1644eb4f-2e71-46cb-939d-b5d170c2d1fe WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dbb40d7b-399c-4b02-9f96-a8851b245cfa&search=dbb40d7b-399c-4b02-9f96-a8851b245cfa ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a8911020-94b8-454d-a431-8d31aaae6411 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: LC TRANSPORT SERVICES LLC CALLER: Jordanna - +1 225-916-9155 CURRENT ISSUE: asking how to link UF app to their ELD CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/958026fb-7665-4b36-9016-071e4cbc4d50 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/carriers/v2/8678607c-d3f2-4119-acc5-4417bac381df/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: DIGNITY TRUCKING CALLER: Frank - +1 504-265-3773 CURRENT ISSUE: still at the receiver but the app's showing delivered CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ba951558-3518-4433-ab00-5c8cd671125b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=62053f4f-37a1-4906-9691-87efd9a3bec1&search=62053f4f-37a1-4906-9691-87efd9a3bec1 ZENDESK LINK: NA

6506031088

#inbound CARRIER: 45 TRUCKING CALLER: David - +1 817-797-2393 CURRENT ISSUE: lumper fee amounting to $609 / caller went unresponsive CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/505a9b01-8858-40bc-b040-d4279ad91544 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1959760c-4e7f-4909-8d53-a7ff6706b32b&search=1959760c-4e7f-4909-8d53-a7ff6706b32b ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/870294bc-40af-4c9a-a894-db1f88ee6fe8 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/870294bc-40af-4c9a-a894-db1f88ee6fe8 WORKLOAD LINK: ZENDESK LINK:

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/10fdb8d8-8a06-41be-8d10-c6091fe645e5 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: William - +1 201-519-8568 CURRENT ISSUE: asking how to put the code in on the link CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d675d077-77a4-4a61-8143-4e1015522089 WORKLOAD LINK: NA ZENDESK LINK: NA

#inbound CARRIER: GOUZEF YAGOBNEGAD CALLER: Gouzef - +1 209-648-3313 CURRENT ISSUE: $250 / tax id: 202895480 / TWService / comcheck code : 20828 47836 4836 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f882e59c-a823-479a-bb19-ba4b0148287d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=63976041-9296-4e93-ab96-f52690a49bc8&search=63976041-9296-4e93-ab96-f52690a49bc8 ZENDESK LINK: NA

Gouzef Yagobnegad $250 / tax id: 202895480 / TWService LID: 5858625747

#inbound CARRIER: GLORY HALLELUJAH LOGISTICS LLC CALLER: Frederick - +1 725-724-0134 CURRENT ISSUE: his whole truck caught on fire so is the load / call got dc / tried to CB but no answer CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4cf764db-825d-4539-9193-c7b955861aa4 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/be0f19fc-39f7-4842-8061-2c17255f6840/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: WORKLOAD: https://freight-ops-web.uberinternal.com/workload/?search=86a44e43-62c1-4ce0-bf7d-bee81a2d47d9&tenancy=uber%2Fproduction

#inbound CARRIER: B. P R & V CALLER: Axel - +1 786-675-8133 CURRENT ISSUE: wanna cancel due to weather condition CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4581c066-41e0-4619-b573-473b96399ea8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5d0cabf6-04a2-44ba-b8fc-bd5f3243c8c9&search=5d0cabf6-04a2-44ba-b8fc-bd5f3243c8c9 ZENDESK LINK: NA

5714147932

#inbound CARRIER: ANGEL'S TRUCKING LLC CALLER: ALIREZA - +1 818-371-7737 CURRENT ISSUE: wanna make an offer amounting to $350 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/706d4db2-5ddb-4331-886f-407e01ebc155 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/6287d3e3-745c-4bc8-bec5-4c9f8c5f0991/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

4888128889 488128889

060941

#inbound CARRIER: AUBIN TRUCKING LLC CALLER: Huntle - +1 770-912-2301 CURRENT ISSUE: lumper fee amounting to $610 / tax id: 453087555 / capstone CURRENT STOP: AUBIN TRUCKING LLC PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/61a3a4cc-3dbb-44bf-a4f9-cdc7f5886452 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3f80a776-8913-4603-9019-9183b6b632c4&search=3f80a776-8913-4603-9019-9183b6b632c4 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50679529

#inbound CARRIER: PACIFIC TRUCKING CALLER: NARENDRA - +1 916-821-6779 CURRENT ISSUE: been waiting for 2 hrs to get loaded at the pick up CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ee87f12e-07ea-4a6c-b5b8-2bb7076d6997 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f7966a93-81de-4d86-ae45-a2938c7c6cc3&search=f7966a93-81de-4d86-ae45-a2938c7c6cc3 ZENDESK LINK: NA

#inbound CARRIER: SCOTTS TRUCKING NMOTION LLC CALLER: mia - +1 608-572-3623 CURRENT ISSUE: wanna get removed from this acount CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b21ae268-f83c-4b1d-ba1c-09f413e0c829 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/4be38283-e149-4066-9c42-b04d378d7bf2/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50679863

mia suby Dispatcher +1 608 572 3623 mia.suby@yahoo.com

#inbound CARRIER: TWEET EXPRESS LLC CALLER: Roman - +1 206-504-6883 CURRENT ISSUE: load has been shifted CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5b0d5a46-28ad-45b2-8188-907e810e936d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b95d5440-0ab3-4eb4-a4b0-ad346a7948c8&search=b95d5440-0ab3-4eb4-a4b0-ad346a7948c8 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50679308

alex

9593227764

#inbound CARRIER: VHP EXPRESS INC CALLER: Rafael - +1 801-691-2266 CURRENT ISSUE: was told that this load has been picked up by another carriery but they have been removed from this since the account has been suspended CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d5664c6e-0434-48e5-8cb8-8b4400f6950e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c884e704-8f89-4889-ac11-4f86c27da3bb&search=c884e704-8f89-4889-ac11-4f86c27da3bb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50680502

3748372675

#inbound #sronly CARRIER: ELITE EXPRESS TRANSPORT INC CALLER: Jehad - +1 314-255-6444 CURRENT ISSUE: wanna request detention at the shipper CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4d981fc2-e699-44cb-b3af-7af1749c548d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=637f67c5-5d71-4c6a-9855-9bda5f5c3279&search=637f67c5-5d71-4c6a-9855-9bda5f5c3279 ZENDESK LINK: NA

joms

#inbound CARRIER: LIBRA CARRIERS CORP CALLER: Elvin - +1 305-401-3934 CURRENT ISSUE: load is not ready / call got dc automatically CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c9f1421b-0304-4938-b8cd-a0460df06b12 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c54247fc-1fbd-4999-a690-bb2894825c83&search=c54247fc-1fbd-4999-a690-bb2894825c83 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50681270

#inbound CARRIER: LAFOU TRANSPORTATION LLC CALLER: Amadou - +1 313-721-3340 CURRENT ISSUE: lumper fee amounting to $98 / tax id: 461734845 / comcheck code: 20828 48038 2614 5701 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c1fa5952-8b77-45c3-b87c-692c04619d9f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d630b8e6-db91-4248-a5bc-c9bd6f33a8a5&search=d630b8e6-db91-4248-a5bc-c9bd6f33a8a5 ZENDESK LINK: NA

3273162655

AMADOU SOW $98 / tax id: 461734845 LID: 3273162655

#inbound CARRIER: NA CALLER: Shaniece - +1 817-899-0709 CURRENT ISSUE: asking to find load for her CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e80f8c71-b885-4d19-9a63-99b4693f2723 WORKLOAD LINK: NA ZENDESK LINK:

#inbound CARRIER: SOLORIO TRANSPORTATION INC CALLER: Alejandro - +1 951-323-2726 CURRENT ISSUE: cancellation rating went down at 10% CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b09e082b-dea3-4734-a380-d8a4648d1e85 WORKLOAD LINK: NA ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/9cdbf8f3-ee29-4279-b995-e85e256abef7/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: HAYAT LLC CALLER: Khalid- +1 260-446-7789 CURRENT ISSUE: 13 damaged items CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c42002e1-ec5f-49de-89b4-b1aa2347a650 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=066471d0-a073-47d5-92d4-91da13886969&search=066471d0-a073-47d5-92d4-91da13886969 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50681853

#inbound CARRIER: LINK EXPRESS LLC CALLER: Abikar Ahmed CURRENT ISSUE: wanna get removed from this / booked by accident CURRENT STOP: NA PURECLOUD CALL LINK: https://freight-ops-web.uberinternal.com/workload?load=b18da071-2daf-48ce-b913-e10126bb95a9&search=b18da071-2daf-48ce-b913-e10126bb95a9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b18da071-2daf-48ce-b913-e10126bb95a9&search=b18da071-2daf-48ce-b913-e10126bb95a9 ZENDESK LINK: NA

#inbound CARRIER: Pooya Zolanvar CALLER: Pooya - +1 408-499-9659 CURRENT ISSUE: POD rejected / adv to send it again to freight-bol@uber.com CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/54124e50-421f-4cf2-8b4f-b666f9e13909 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=335c4f55-8f23-413a-a561-bd4c8adffb13&search=335c4f55-8f23-413a-a561-bd4c8adffb13 ZENDESK LINK: NA

#inbound CARRIER: CLOUDTRUCKS LLC CALLER: Marcus - +1 919-895-9244 CURRENT ISSUE: At stop 2 CURRENT STOP: wanna req detention at the receiver PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/09bc9a25-419f-4bc6-96a1-173eec152c10 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9e6af2b8-27af-458d-b6b0-3a9f743f72ff&search=9e6af2b8-27af-458d-b6b0-3a9f743f72ff ZENDESK LINK: NA

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3a5c8fb3-c297-4a2a-a29f-794103989b2b WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: A & P Texas Trucking LL CALLER: Alfonzo - +1 214-916-0525 CURRENT ISSUE: following up with the detention request CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/41f662a5-5049-440f-98e4-6f9b28b480a6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=936cf06f-4e07-4e89-941e-9d863cc7ca31&search=936cf06f-4e07-4e89-941e-9d863cc7ca31 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50653222

#inbound CARRIER: ROAD SCANNER TRUCK LINE CALLER: Anokh - +1 510-706-9690 CURRENT ISSUE: lumper fee amounting to $505 / tax id: 270276209 / comcheck code: 20828 48073 7452 0629 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8d9fe0f9-4e90-46c8-95d3-346344f66383 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d1facb93-c30a-4356-bd7c-74cb5f740c0b&search=d1facb93-c30a-4356-bd7c-74cb5f740c0b ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50682821

2423540762

Anokh Singh $505 / tax id: 270276209 LID: 2423540762

8/28

#inbound #sronly CARRIER: JR'S TRUCKING CALLER: camilo - +1 760-812-9214 CURRENT ISSUE: wanna make an offer amounting to $420 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/56fb34f1-cf02-417a-85b0-7ba620d639c2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=07a5db0f-02b1-5d67-be03-e659f6415937&search=07a5db0f-02b1-5d67-be03-e659f6415937 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/870be5a9-4011-4f19-a48e-1c4501636095/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50728487

#inbound CARRIER: VERAZ TRUCKING LLC CALLER: Lakeyshia - +1 661-800-6684 CURRENT ISSUE: wanna let us know that they will be on time for the pick up CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/712c5f2c-4f0b-465b-939b-a206f2eb8306 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d4e906ba-4690-4a7a-8e3a-c6942fa2d050&search=d4e906ba-4690-4a7a-8e3a-c6942fa2d050 ZENDESK LINK: NA

#inbound CARRIER: HP CARGO LLC CALLER: Palwinder - +1 206-694-3305 CURRENT ISSUE: asking for the PU's address CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/03b776e3-83db-4784-ac12-c4a1b52c4300 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=19c8c79e-dfc1-4477-9fdf-dd5ec415f6fc&search=19c8c79e-dfc1-4477-9fdf-dd5ec415f6fc ZENDESK LINK: NA

#inbound CARRIER: TAKE TRUCKING LLC CALLER: ali - +1 310-895-1447 CURRENT ISSUE: wanna confirm if we receive the POD CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1ef0fe5e-860e-4307-ac61-54390cc2518f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e05af526-a3c9-4c49-9f0b-4afbb34bd874&search=e05af526-a3c9-4c49-9f0b-4afbb34bd874 ZENDESK LINK: NA

#inbound CARRIER: JOHN JOHN TONKA TRUCKS CALLER: Loretta - +1 346-516-2438 CURRENT ISSUE: asking if it's okay if the BOL doesn't have the weight listed on it CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b8041960-e9c9-4393-b32f-049696e85666 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e4b38b84-a74a-4974-a64e-d9455de16fea&search=e4b38b84-a74a-4974-a64e-d9455de16fea ZENDESK LINK: NA

#inbound CARRIER: PRGS SHIPPING LLC CALLER: Sunil - +1 805-728-0473 CURRENT ISSUE: cannot submit the docs on the app / updated the load as delivered CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/44b0b7bc-0e68-49e1-9a73-df6d0cbcfa8c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8a20f7e4-7bb5-4b0e-854d-7d8cc5d26228&search=8a20f7e4-7bb5-4b0e-854d-7d8cc5d26228 ZENDESK LINK: NA

#inbound CARRIER: SNOOKHUNTER FREIGHT TRANSPORT LLC CALLER: Alex - +1 347-418-1483 CURRENT ISSUE: unable to book loads / did BTS already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0b48c1e8-49fa-4374-8fea-2ad2b4bfbcb5 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/6463df71-dc66-4111-8651-7cf50c17e4e1/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50729453

1360376 4094444

#inbound CARRIER: RPKL TRUCKING LLC CALLER: Roosevelt - +1 407-580-0070 CURRENT ISSUE: asking what's the temp for this load CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ba1180dd-b709-489b-bf44-d834b6752c7d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=51a42118-9deb-4be1-9d35-145ee4eff287&search=51a42118-9deb-4be1-9d35-145ee4eff287 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: #inbound CARRIER: RPKL TRUCKING LLC CALLER: Roosevelt - +1 407-580-0070 CURRENT ISSUE: asking what's the temp for this load CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ba1180dd-b709-489b-bf44-d834b6752c7d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=51a42118-9deb-4be1-9d35-145ee4eff287&search=51a42118-9deb-4be1-9d35-145ee4eff287 ZENDESK LINK: NA WORKLOAD LINK: ZENDESK LINK:

#inbound #sronly CARRIER: RTH CARRIER INC CALLER: Tirth - +1 530-441-7262 CURRENT ISSUE: wanna make an offer amounting to $900 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d02f4c95-603c-4dcc-bc4d-605126d6d220 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cecc405c-7aef-413a-8b5a-177d387197ac&search=cecc405c-7aef-413a-8b5a-177d387197ac PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6a406bcb-57c7-4f74-8c2f-4b52170d43ed/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50729700

#inbound CARRIER: ATLANTIC TRANSPORTATION LLC CALLER: Abdiweli - +1 612-232-5447 CURRENT ISSUE: still at the receiver waiting to get unloaded and still haven't got any update CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/66fba659-13ed-4188-abcd-0226fd58d07a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=35e3e390-4742-43aa-9139-6a6050f3504c&search=35e3e390-4742-43aa-9139-6a6050f3504c ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ce5bb9d2-ccf2-440a-8f34-1626e36c9b9b WORKLOAD LINK: ZENDESK LINK:

#inbound
CARRIER: ATLANTIC TRANSPORTATION LLC CALLER: steven - +1 202-763-4404 CURRENT ISSUE: wanna confirm if he is still assigned on this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d528e5b8-6103-49c7-911b-c5377b84cfd4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9aeb0829-0ac8-4866-adbb-3abc5c7fc0c1&search=9aeb0829-0ac8-4866-adbb-3abc5c7fc0c1 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0af1291b-7036-494d-a42b-b226bdcfe549 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: KEKE DEDICATED SERVICE LLC CALLER: Charles - +1 404-441-5270 CURRENT ISSUE: lumper amounting to $57.20 / tax id: 8143464689 / comcheck code: 20828 48477 1597 3160 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9819694e-62c2-4d3f-a396-d3c033441cfe WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=716b23da-5f57-4319-b3f8-b38955345ec1&search=716b23da-5f57-4319-b3f8-b38955345ec1 ZENDESK LINK: NA

Charles Sery $57.20 / tax iD: 8143464689 LID: 5328938325

#inbound CARRIER:GILSONS TRANSPORT LLC CALLER: RIREN - +1 760-486-0792 CURRENT ISSUE: cannot put his arrival time on the app CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/42bbfa15-ecce-4755-99a9-97c5f9b83f61 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ad144703-040d-46a3-a190-c47ddb9539cf&search=ad144703-040d-46a3-a190-c47ddb9539cf ZENDESK LINK: NA

22:10

8/29

#inbound #sronly CARRIER: BROWN'S VISION ENTERPRISE LLC CALLER: Darius - +1 281-697-3138 CURRENT ISSUE: lumper fee amounting to $100 / tax id: 720732980 / comcheck code: 20828 48654 9170 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b0823f3b-9200-4873-835e-e23e26488835 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=67902237-1b0d-510d-93c3-edf517ea476a&search=67902237-1b0d-510d-93c3-edf517ea476a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50759495

Darius Brown $100 / tax id: 720732980 LID: 1068629652

Avalon13@@@

#inbound CARRIER: TONY TRUCKING COMPANY LLC CALLER: tony - +1 801-888-7990 CURRENT ISSUE: requesting a ratecon since he doesn't receive CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/14943aca-a00d-40f3-b9ff-f835e00ef06c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c7071d03-e88a-4cbb-ae26-85b091ff6554&search=c7071d03-e88a-4cbb-ae26-85b091ff6554 ZENDESK LINK: NA

#inbound #sronly CARRIER: WILLIAMS CARGO SOLUTIONS CALLER: Zhirayr - +1 818-632-0252 CURRENT ISSUE: wanna make an offer amounting to $795 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eaf44586-1361-4def-a423-a1213ce82422 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=cbbdb6cb-7fcd-4715-a754-f2eba5f3cb3b&search=cbbdb6cb-7fcd-4715-a754-f2eba5f3cb3b ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50759908 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c2b8e6a1-0465-46a9-b27e-e49068465560/info/identification?tenancy=uber%2Fproduction

1041165

#inbound CARRIER: HUNDAL LOGISTICS LLC CALLER: Jarman - +1 925-329-9607 CURRENT ISSUE: cannot book this load / did BTS already CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d15cf8fa-736d-4383-aa28-cfd0b1ef79af WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=98a4908f-8ca9-410c-b73b-dd0121c3393e&search=98a4908f-8ca9-410c-b73b-dd0121c3393e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50760088 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c42dd4a7-7299-441b-96fd-98b858399119/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: MJ EASY TRANSPORTATION LLC CALLER: Mackenson - +1 347-681-2210 CURRENT ISSUE: wanna req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eb4d4a3c-5466-4182-b0e9-ec41088bdb1a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=78544cbc-0b1e-4122-ab6b-d5519a2431b7&search=78544cbc-0b1e-4122-ab6b-d5519a2431b7 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50760409

#inbound CARRIER: OKAY TRUCKING INC CALLER: mariusz - +1 773-727-5353 CURRENT ISSUE: wanna get removed from this load since he haven't received the EFS for late fee ( only received a comcheck but the facility only accepts EFS ) CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d8d4e16b-1674-4eef-a318-06a2541180de WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=62681671-9b5a-4092-9da6-ab280aceb8f5&search=62681671-9b5a-4092-9da6-ab280aceb8f5 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50760639

#inbound CARRIER: ALFA FREIGHT INC CALLER: Luka - +1 619-534-4723 CURRENT ISSUE: insurance will soon to expired / adv to submit a new one to RMIS CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9f42c4ae-b582-4074-bad5-0899e81d0542 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/f23affeb-03fc-4bb8-b3a7-c51680b75eba/info/tags?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: MI TRUCKING LLC CALLER: Sam - +1 586-405-5050 CURRENT ISSUE: wanna confirm the weight of this load CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a7271fda-bd8d-4022-bb72-f2c7d31984d6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a558b3f6-e424-42ab-8992-791ecf77bbee&search=a558b3f6-e424-42ab-8992-791ecf77bbee ZENDESK LINK: NA

#inbound #proactive CARRIER: DET TRUCKING LLC CALLER: Darrell - +1 908-425-5825 CURRENT ISSUE: just wanna update the departure time at the shipper CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8365b77e-b7ba-4aaf-aa27-af6e494fd248 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4610e4e1-f838-4678-81fb-9e283db16f6d&search=4610e4e1-f838-4678-81fb-9e283db16f6d ZENDESK LINK: NA

#inbound CARRIER: DTS / DIRECT TRANS SOLUTIONS CALLER: Benito - +1 713-261-5434 CURRENT ISSUE: wanna get removed from this due to the trailer has been rejected CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/77da42af-3cfd-417b-8770-b8d8ac47a055 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4534247e-ccd7-4d22-aac9-d8190bcd3605&search=4534247e-ccd7-4d22-aac9-d8190bcd3605 ZENDESK LINK: NA

#inbound CARRIER: DTS / DIRECT TRANS SOLUTIONS CALLER: Benito - +1 713-261-5434 CURRENT ISSUE: wanna get removed from this due to the other load that's connected to this got cancelled as well CURRENT STOP: Driver assigned PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b8240feb-975d-4b59-978f-f4eb545972f6&search=b8240feb-975d-4b59-978f-f4eb545972f6 ZENDESK LINK: NA

#inbound CARRIER: AAA SAM TRUCKING CALLER: Hyder, Syed saleem - +1 773-301-3955 CURRENT ISSUE: wanna req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ef3ee8ba-9c92-43e4-bd2e-634696b26979 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6ffde08d-4344-4142-9b1e-da31a38fa42c&search=6ffde08d-4344-4142-9b1e-da31a38fa42c ZENDESK LINK: NA

5528626755

#inbound CARRIER: AMA EXPRESS INC CALLER: Mohamed CURRENT ISSUE: lumper fee amounting to $333 / tax id: 45-3087555 / comcheck code: 20828 48668 3424 9849 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/442e64e7-bd78-4548-9d34-6fbfce070d4c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=820e253d-4d05-4c83-8f40-926ef26adfa8&search=820e253d-4d05-4c83-8f40-926ef26adfa8 ZENDESK LINK: NA

Awadalla Mohamed $333 / tax id: 45-3087555 LID: 9892711241

#inbound #genesys-error CARRIER: CALLER: caller cnanot hear me, will try to CB CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4b197d3e-e689-4d4c-a902-30c8041f6724 WORKLOAD LINK: ZENDESK LINK:

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2d47688b-525b-4d57-af04-c26b90b6537d WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: HERMOD LOGISTICS LLC CALLER: Morales - +1 773-800-8376 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b54e3c11-478a-4b31-b995-0b79e880125e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c356f2c4-68cf-4381-b9d2-070abaacea9c&search=c356f2c4-68cf-4381-b9d2-070abaacea9c ZENDESK LINK: NA

#inbound CARRIER: EDWIN'S TRUCKING CALLER: Edwin - +1 909-210-4061 CURRENT ISSUE: req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d04d1928-aa10-4086-ab99-e6f4e0475848 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=592517a4-0194-4c8e-8bd1-9df136a7659f&search=592517a4-0194-4c8e-8bd1-9df136a7659f ZENDESK LINK: NA

#inbound CARRIER: TD TRUCKING INC. CALLER: Teodora - +1 317-853-0727 CURRENT ISSUE: she got loaded at the pick up but she got removed from this and asking to get re-assigned CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d02005fb-79ab-4eb5-8414-a9918713e772 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4d628a7d-2e58-419a-be63-1f78b7d68c7e&search=4d628a7d-2e58-419a-be63-1f78b7d68c7e PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/ae45b103-8ddd-4ff1-a353-29639afea079/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: PRESTIGE HEAVYWEIGHT TRANSPORTATION LLC CALLER: Jennifer - +1 203-726-3345 CURRENT ISSUE: wanna make an offer amounting to $320 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d1e75ef7-b7c3-45f1-af75-e5df301d3234 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b48153f4-61e8-4d9a-afd2-b9bcbf65ba4b&search=b48153f4-61e8-4d9a-afd2-b9bcbf65ba4b PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/bd95bbb1-0695-4822-bb1f-b163438b1032/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: +1 510-982-9543 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f24f8f8e-f15c-4aba-8caa-1f307541e2bd WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CITADEL TRUCKING LLC CALLER: Miroslav - +1 503-810-2396 CURRENT ISSUE: been waiting at the pick up for more than 6 hrs and still haven't got loaded yet CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e79138b1-3988-46f8-a88c-19f5c492aecd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=39ffacb4-ce08-4acf-b5f1-d7a3785a8218&search=39ffacb4-ce08-4acf-b5f1-d7a3785a8218 ZENDESK LINK: NA

#inbound CARRIER: AAHIL LOGISTICS INC CALLER: Mohammed - +1 650-716-6423 CURRENT ISSUE: the load is not ready CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3bf9c650-dc49-4bb5-9f0c-08e1b44cc705 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=019f6172-3a00-4c7a-8c0a-b7f4dfbd1bb5&search=019f6172-3a00-4c7a-8c0a-b7f4dfbd1bb5 ZENDESK LINK: NA

topher

#inbound CARRIER: 79 EXPRESS LLC CALLER: Mensudin - +1 315-558-4144 CURRENT ISSUE: lumper fee amounting to $98 / tax id: 46-1734845 / comcheck code: 20828 48695 1353 5553 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4beaf8ec-dbc6-4a9f-9555-755a9d9ff14a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d0bd8e7e-e0da-4490-be13-ae3185686d1c&search=d0bd8e7e-e0da-4490-be13-ae3185686d1c ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50763200

Mensudin Suljic $98 / tax id: 46-1734845 LID: 6643712613

#inbound CARRIER: CLEAR CHOICE TRANSPORT SERVICES LLC CALLER: GARY - +1 678-492-3903 CURRENT ISSUE: lumper fee amounting to $57.20 / tax id: 81-4346469 / comcheck code: 20828 48697 2438 2134 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8fbfea25-771f-4a8c-adae-3df304dabd5d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=73bd6e71-97fe-45db-865f-8f0c3c2b3ae1&search=73bd6e71-97fe-45db-865f-8f0c3c2b3ae1 ZENDESK LINK: NA

GARY KELLAM $57.20 / tax id: 81-4346469 LID: 6834439417

#inbound CARRIER: UNTOUCHABLES TRANSPORTATION LLC CALLER: Manuel - +1 323-861-0224 CURRENT ISSUE: the app's showing delivered but he's still at receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4202fbe1-80f9-4029-afa7-5eb1bf70361b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ce2e9316-a304-4b06-922d-cb32f8842630&search=ce2e9316-a304-4b06-922d-cb32f8842630 ZENDESK LINK: NA

#inbound CARRIER: ANH LOGISTICS TRANSPORTATION COMPANY LLC CALLER: HOWARD - +1 678-852-1599 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $74 / sent new ratecon CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/320d67c3-fe36-44f2-ac40-aed05985517f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7d2afc85-5fd4-4286-b978-0478a25e9f88&search=7d2afc85-5fd4-4286-b978-0478a25e9f88 ZENDESK LINK: NA

#inbound CARRIER: ANS TRANSPORT INC CALLER: Jesus - +1 951-642-6064 CURRENT ISSUE: need another $56 for lumper fee since the $300 has been requested thru the app already / comcheck code: 20828 48744 1427 9459 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c6ff938d-a2b8-4824-986b-56c8f79147f8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2ac6a43e-3006-4a81-86fc-35d3092f2c6a&search=2ac6a43e-3006-4a81-86fc-35d3092f2c6a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50764539

Shamim Fazlul Haque $56 / 202895480 LID: 6202031267

8/30

#inbound CARRIER: ROAD FORCE 1 INC CALLER: Ramin - +1 818-300-2977 CURRENT ISSUE: wanna get removed from this load due to he found another load that's more convenient
CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/771ff3aa-b04e-4b69-8fce-6321c9f761da WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6dc90680-729c-42df-8e1a-fd136f55289e&search=6dc90680-729c-42df-8e1a-fd136f55289e https://freight-ops-web.uberinternal.com/workload?load=629afc29-14d3-40b7-b5d0-c59d5625b3d4&search=629afc29-14d3-40b7-b5d0-c59d5625b3d4 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b57435e2-953a-49d3-a1ff-157563691ce0/info/identification?tenancy=uber%2Fproduction

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0fc1e14e-3ef0-4d88-bdd3-fe6959ac91ce WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=298b658f-3e62-49da-9994-450f98baaca8&search=298b658f-3e62-49da-9994-450f98baaca8 ZENDESK LINK:

#inbound CARRIER: AKAAL 23 LLC CALLER: sarabjeet - +1 973-979-1293 CURRENT ISSUE: wanna make an offer amounting to $700 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bdf0ac93-dd56-4358-a6e7-8d64613a3791 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0a16c597-7290-495b-b06b-f1bda8183653&search=0a16c597-7290-495b-b06b-f1bda8183653 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b1239412-7f1c-41d3-a44e-1e0ced6ea7ef/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: IMPERIAL TRUCK LINE LLC CALLER: Ben - +1 636-675-3273 CURRENT ISSUE: was told that the appt has been changed to 31st but he arrived at the facility already CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e83f31d3-800b-42a8-ba07-9ffa636a8202 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a95ff7c0-349a-435e-9aa0-6b8a066e00fc&search=a95ff7c0-349a-435e-9aa0-6b8a066e00fc ZENDESK LINK: NA

29th at 17:00

topher

#inbound CARRIER: MEJIA'S TRANSPORT LLC CALLER: Antonio - +1 240-586-4807 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/19c89574-0d37-4987-95d9-71b7f4e7a268 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4f79281a-6ea7-420b-a2b7-148f6b542dc1&search=4f79281a-6ea7-420b-a2b7-148f6b542dc1 ZENDESK LINK: NA

#inbound CARRIER: GDM TRANSPORT LLC CALLER: Gerald - +1 210-889-3923 CURRENT ISSUE: wanna switch the driver on a load to Jesus Gonzalez CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/53a4ca88-51b2-406d-9c82-2e8f9d3701c9 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/5c6b947f-4452-4d86-b8dc-44ad8a90399b/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA WL LINK: https://freight-ops-web.uberinternal.com/workload?load=4d04826c-4fb2-400e-8e49-52f8d9296000&search=4d04826c-4fb2-400e-8e49-52f8d9296000

Full Name: Jesus Gonzaez Phone: 9563135222 Email: jesus1968gonzales68@gmail.com

#inbound CARRIER: BUSANET TRANSPORT LLC CALLER: Pedro - +1 267-347-2619 CURRENT ISSUE: make offer $600 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f613deb3-ae36-4d75-990b-01cc48fe3db8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ce9bb39f-282b-4ef5-b538-1113b6c4ee7c&search=ce9bb39f-282b-4ef5-b538-1113b6c4ee7c ZENDESK LINK: POFILE: https://freight-ops-web.uberinternal.com/carriers/v2/ccfebfc3-6ad7-4429-998b-8964badf4c89/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: GOOSENECK LOGISTICS GROUP LLC CALLER: Maslun - +1 954-440-8932 CURRENT ISSUE: wanna change the primary email to goosenecklogistics@gmail.com CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f6fee27f-e027-4b7a-8585-45daebe64c05 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/bdaf8c10-8f78-4556-b3fc-5250d3490a75/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50795743

goosenecklogistics@gmail.com

#inbound CARRIER: SHINE TRUCKING LLC CALLER: amit - +1 209-747-8427 CURRENT ISSUE: lumper fee amounting to $753 / tax id: 582174318 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c41ce9fc-cf92-43cc-8f6e-a7b8cd57d89c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ab4aa018-02a6-4167-a80c-6ec2c2a15b57&search=ab4aa018-02a6-4167-a80c-6ec2c2a15b57 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50796726

raf

#inbound CARRIER: CALLER: Dino - +1 661-346-9509 CURRENT ISSUE: cannot hear me, will try to CB CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1e6a8479-e5ff-46e9-bc89-304cdcc74cf0 https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/12f31b54-9677-465f-b457-51628d35ee90 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/12f31b54-9677-465f-b457-51628d35ee90 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: ESPINOZA TRUCKING LLC CALLER: armando - +1 760-403-1283 CURRENT ISSUE: wanna get removed from this bec he didn't book this on his end CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fc0fdbe4-f3ab-4d92-9991-f8fbadbc8766 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e56e6416-81d9-4deb-99af-2f915654f8f6&search=e56e6416-81d9-4deb-99af-2f915654f8f6 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eed62b51-ec45-45b3-97b3-dd14e33ec2ae WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: GRACE LS TRANSPORTATION LLC CALLER: Lyan - +1 785-218-0043 CURRENT ISSUE: haven't received the payments yet for this load CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ab4749b1-996b-4709-b165-c4d9006f156f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bf4da057-17e1-4d93-a3ff-28d75a5c1e15&search=bf4da057-17e1-4d93-a3ff-28d75a5c1e15 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50797673

#inbound CARRIER: Bassi Golden Transport CALLER: Manjit - +1 209-678-8519 CURRENT ISSUE: lumper fee amounting to $366 / tax id: 205543318 / comcheck code: 20828 48978 9462 4324 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6778ca5a-c205-4f05-9791-f9cc32a5dca3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=01bd269d-347f-4510-aad7-076b2dc9c0ff&search=01bd269d-347f-4510-aad7-076b2dc9c0ff ZENDESK LINK: NA Manjit Bassi $366 / tax id: 205543318 LID: 3909189722

#inbound #proactive_call CARRIER: JUST GO 24 CARGO INC CALLER: Tomasz ; +1 630-715-1476 CURRENT ISSUE: running late to DO due to delay at the shipper CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bafcface-3aa1-4a08-bf33-bd92f4a39591 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8ee6714c-e5f9-4015-ba70-f1d38291d169&search=8ee6714c-e5f9-4015-ba70-f1d38291d169 ZENDESK LINK: NA

jade:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b25c392d-e7d5-43ec-a4db-5c58896f596f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: R & S LOGISTICS INC CALLER: Sandeep - +1 562-279-4328 CURRENT ISSUE: the shipper said to turn off the temperature bec it's a dry load and it's written on the BOL CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ec12367a-7382-4617-be83-5dec1d8d4456 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=36d75ba3-0b08-4108-ab39-3af1769fcd2b&search=36d75ba3-0b08-4108-ab39-3af1769fcd2b ZENDESK LINK: NA

#inbound CARRIER: HECTOR WILSON PADILLA CALLER: Hector - +1 562-396-1984 CURRENT ISSUE: just wanna let us know that he already delivered the load trailer : 8749946 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8abce95a-9d5f-449d-9830-1cb88f40267c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=40ca8d0c-2b2b-4f5f-ac86-93ec3db55ac2&search=40ca8d0c-2b2b-4f5f-ac86-93ec3db55ac2 ZENDESK LINK: NA

#inbound CARRIER: M10 TRUCKING LLC CALLER: Mark - +1 630-808-6058 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $577 and detention at the receiver CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/99e1aec0-6d0a-49ae-a836-2e998de7f2fb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=558b4fee-f013-401a-99e6-0472ee0581ba&search=558b4fee-f013-401a-99e6-0472ee0581ba ZENDESK LINK: NA

8/31

#inbound CARRIER: RAI CARRIER INC CALLER: Rai - +1 309-706-8754 CURRENT ISSUE: account inactive / educate the carrier CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0e27e90a-966e-4354-9230-90642203de50 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/0029d021-02b5-44de-80a6-38f3b4c0b9ab/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0e27e90a-966e-4354-9230-90642203de50

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/473b52fa-7d9f-4a73-b05e-c8e1ee7ccb5f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a0e6255d-c769-4fa6-a3d3-2f52a34a3ce4&search=a0e6255d-c769-4fa6-a3d3-2f52a34a3ce4 PROFILE: https://freight-ops-web.uberinternal.com/workload?load=4c9966a6-cb3e-4a07-a37d-47ea7abffd87&search=4c9966a6-cb3e-4a07-a37d-47ea7abffd87 ZENDESK LINK:

#inbound CARRIER: JCF LOGISTICS LLC CALLER: Reggie - +1 443-467-5005 CURRENT ISSUE: said that the app is giving him a fixed rate for $244 for this specific load coming from Sparrows Point, MD → Baltimore, MD and he wanted to removed it CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c18d4ddd-3856-445c-bc30-17f4073d19a8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4c9966a6-cb3e-4a07-a37d-47ea7abffd87&search=4c9966a6-cb3e-4a07-a37d-47ea7abffd87 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50827296

#inbound CARRIER: Pegueros Trucking CALLER: Rudy - +1 951-741-5139 CURRENT ISSUE: load has been cancelled / call got dc CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ee36129f-6933-4c6f-a45a-d1bf84aa7285 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f7a8a71b-dedf-4d7a-acd2-6c362a6137a5&search=f7a8a71b-dedf-4d7a-acd2-6c362a6137a5 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/7eae89be-5569-4693-b7c7-d4380bed782f/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: NOR CAL LOGISTICS LLC CALLER: Jaime -- +1 209-740-8015 CURRENT ISSUE: dr was told that this needs to be re-scheduled because the driver was late CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a4af2537-91a6-4d06-b272-d0f1dd4f440c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f309dd02-5205-47be-bac7-34d5a1339cd5&search=f309dd02-5205-47be-bac7-34d5a1339cd5 ZENDESK LINK: NA

john

#inbound CARRIER: CALLER: Reginald - +1 315-612-1683 CURRENT ISSUE: asking an email to submit the docs instead on the app / provided to submit it over to freight-bol@uber.com CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/90e79b3e-fc9b-4279-af80-d4348b9953ba WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6f972004-82e6-4900-93f2-4bc6d0f806de&search=6f972004-82e6-4900-93f2-4bc6d0f806de ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50827836

#inbound CARRIER: RUTH JERRY TRANSPORT LLC CALLER: Toriano - +1 708-351-3619 CURRENT ISSUE: asking to transfer to dedicated lane team / adv they're only open between 08:00-16:30 CST CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/264392ae-d060-42ea-8d77-70d2e3363de6 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/78f41655-55c4-4415-9bf4-b734cdf23da7/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: NDAYI MAN TRANSPORT, LLC CALLER: Emma - +1 919-400-3835 CURRENT ISSUE: there's 3 pallets that's been damaged on this load and left it on his trailer CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d9fa1128-2235-4adc-965b-770b641e1f1b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6ddcba07-9333-494a-a247-9471d0f5aa01&search=6ddcba07-9333-494a-a247-9471d0f5aa01 ZENDESK LINK: NA

maria ;

3975572440

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/38aaa0cc-dc08-474b-a933-bbc59f2cd691 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MEB TRANSPORT LLC CALLER: Meseret - +1 571-245-2755 CURRENT ISSUE: wanna make an offer amounting to $675 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fa1ff408-b12c-4e24-b5c2-daed487ff851 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=77477dc5-1356-41f2-9cd4-900c173905f5&search=77477dc5-1356-41f2-9cd4-900c173905f5 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/a7d1a634-8bd4-4a3e-abb8-b6db9802ac37/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50828382

3655783

#inbound CARRIER: PTS LLC CALLER: Mohsin - +1 313-888-5359 CURRENT ISSUE: cannot book loads on the app / adv to do BTS and said that it worked CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d8cd5a48-d199-4a2b-91d4-99a28fdd4065 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/87c52828-39aa-4153-8445-42c85a0fe164/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

4755831311

#inbound CARRIER: ROAD SCANNER TRUCK LINE CALLER: Satinderjit - +1 661-406-5901 CURRENT ISSUE: asking for reimbursement amounting to $580 for having the uber trailer fixed because it had a tire blowout CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1cf73e22-704a-48a8-bf76-dc09de744c3d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2abde8db-4cf5-4343-84f2-b9a9f03756e6&search=2abde8db-4cf5-4343-84f2-b9a9f03756e6 ZENDESK LINK: NA

#inbound CARRIER: K&D TRUCKING CALLER: KULDEEP - +1 209-407-3541 CURRENT ISSUE: still at receiver waiting to get unloaded CURRENT STOP: Atstop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/25188232-b85e-4b8e-ae4c-dae046a236ca WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload/?search=ecfdfe5f-efc5-4d28-9644-ac31b3441411&tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: RAMSEY TRUCKING LLC CALLER: Edward ; +1 832-233-4936 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4092119c-a4ee-4401-a370-6705e7a14fe9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4228f161-597b-4896-b3cf-30c4b9bd572f&search=4228f161-597b-4896-b3cf-30c4b9bd572f ZENDESK LINK: NA

#inbound CARRIER: SILVER BACK EXPEDITED SHIPPING LLC CALLER: Rodney - +1 501-993-5921 CURRENT ISSUE: been waiting for 6 hrs to get loaded and still haven't got any response form the facility CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e6dc0880-3c35-473c-8bce-47d6606af59e WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e6dc0880-3c35-473c-8bce-47d6606af59e ZENDESK LINK: NA

#inbound CARRIER: NATIONAL FREIGHTLINE LLC CALLER: Harjeet - +1 253-457-1536 CURRENT ISSUE: wanna know what bank account he put on the system CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3748e77c-fd09-4cbf-8b02-9eafcf072115 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/a3f91012-b1a5-4488-84b3-12877daaef0a/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: AG CARRIERS LLC CALLER: Andrey - +1 360-718-1874 CURRENT ISSUE: wanna make an offer amounting to $4800 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fbbd7467-d3ed-4aac-ac84-2d5e4213add5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=183b90f7-5d9e-4d1d-95a6-a1c603805f7b&search=183b90f7-5d9e-4d1d-95a6-a1c603805f7b PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/841b0ed8-e59b-4264-8110-63effbb3c7dc/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

964357

#inbound CARRIER: NDAYI MAN TRANSPORT, LLC CALLER: Emma - +1 919-400-3835 CURRENT ISSUE: wanna req detention at the receiver CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fafafd9b-d6a6-4d69-8cb8-d035e0b432c7 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6ddcba07-9333-494a-a247-9471d0f5aa01&search=6ddcba07-9333-494a-a247-9471d0f5aa01 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50828950

#inbound CARRIER: P H T CALLER: Harjit - +1 559-577-7838 CURRENT ISSUE: was told to go to another place to pick up the load / asking for multi-stop fee CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/68ec786e-fed8-4cc9-81b8-29cf919e84d1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6fbde93e-5c67-4b9b-b936-8bd6a498971d&search=6fbde93e-5c67-4b9b-b936-8bd6a498971d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50831058

New Address: 3440 South East Ave, Fresno, CA 93725, US

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4991cad5-5923-48ef-8107-f4e86f461ea3 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: K&D TRUCKING CALLER: KULDEEP - +1 209-407-3541 CURRENT ISSUE: just wanna let us know that they are now starting loading the driver CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/64ad36a9-d399-4372-989b-b7517c21a117 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=961b3b52-26fe-4cfe-b871-fb318e2c7322&search=961b3b52-26fe-4cfe-b871-fb318e2c7322 ZENDESK LINK: NA

#inbound CARRIER: H K TRANSPORTATION LLC CALLER: Mukdes - +1 313-632-1718 CURRENT ISSUE: lumper fee amounting to $80 / tax id: 453087555 / comcheck code: 20828 49269 1594 0524 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8c55f228-32c1-5763-8237-efae1a44071c&search=8c55f228-32c1-5763-8237-efae1a44071c ZENDESK LINK: NA

Hiqmet Kryemadhi $80 / tax id: 453087555 LID: 7460186795

#inbound CARRIER: Gvt Freight Services Inc CALLER: Christian - +1 714-323-1564 CURRENT ISSUE: just wanna let us know that they delivered the load already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/265787e3-c2a4-4844-aed9-857d00f70238 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=851bebe5-e1ea-4355-888d-b95e717a0834&search=851bebe5-e1ea-4355-888d-b95e717a0834 ZENDESK LINK: NA

#inbound #proactive_call CARRIER: TRUCKENS WAYS LLC CALLER: Rikens - +1 786-245-9353 CURRENT ISSUE: running late to PU due to mechanical issue. no ETA yet CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c1c9c1ef-e761-4c59-8cf9-5ccae1059752 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=816fdd79-bca4-4e70-8e35-4de8031e0dbe&search=816fdd79-bca4-4e70-8e35-4de8031e0dbe ZENDESK LINK: NA

#inbound CARRIER: JORAWER TRUCKING INC CALLER: Vikramjeet - +1 463-210-8170 CURRENT ISSUE: there's 3 cases that's been left on his trailer due to damaged CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/32ffda3d-755e-438d-a4db-4b79b8695873 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=344d510c-a33a-4328-b40c-f34b5693cdb9&search=344d510c-a33a-4328-b40c-f34b5693cdb9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50832234

#inbound CARRIER: ELAAF LLC CALLER: Muhammad - +1 845-520-8881 CURRENT ISSUE: must have ACH / must have packet on file to be considered as compliant CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3abeb1c0-d498-41e8-92ee-74f56b1d5e9f PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/eef1a79d-f450-4e06-af99-9c2ade1978ed/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

elaafusa@gmail.com

#inbound CARRIER: Biurquis Transport LLC CALLER: JONATHAN - +1 951-237-8709 CURRENT ISSUE: wanna deliver the load early at 17:00 instead of 19:00 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7bf771b1-f010-4e28-81e4-47a4c87d9b49 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6eadb5ad-68d5-4089-b11f-dd6a5c972ab9&search=6eadb5ad-68d5-4089-b11f-dd6a5c972ab9 ZENDESK LINK: NA

3754315746

#inbound CARRIER: LOAD ON TIME LLC CALLER: Paula - +1 662-609-4633 CURRENT ISSUE: wanna req a new appt time for PU. ETA is 00:00 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/786090cb-6250-4d26-91f5-7ecbd625ff6b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8a532a3a-fdbe-4412-86cc-a5a4de5ea66c&search=8a532a3a-fdbe-4412-86cc-a5a4de5ea66c PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c78446b6-79cd-4d00-85b1-e6e47df32662/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound #proactive_call CARRIER: RUNNERS ENTERPRISE LLC CALLER: George - +1 703-470-6158 CURRENT ISSUE: running late to PU due to delay prior to this load. ETA is sept 1 at 16:00 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ace75642-fe1a-4426-b08c-4468e4e4ba8e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b93eddb8-5298-4e8b-bd65-0e2cb7f90498&search=b93eddb8-5298-4e8b-bd65-0e2cb7f90498 ZENDESK LINK: NA

michelle:

#inbound CARRIER: TKH TRANSPORT LLC CALLER: TIFFANYM - +1 843-598-3097 CURRENT ISSUE: just wanna make this that this won't take against their score since they did not request to cancel this one load CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7d2997a4-ffd0-4592-aa2b-187cb1c444cb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=55bf8875-6118-42f4-ba6d-6bf9b42a30d6&search=55bf8875-6118-42f4-ba6d-6bf9b42a30d6 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/ada5c105-87a6-462b-9a9b-3de327db8430/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: CALLER: Nuru - +1 303-880-5298 CURRENT ISSUE: cannot provide any load number to pull up CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2b17b063-f91c-4ba1-a2e0-ed4af03b4f63 WORKLOAD LINK: ZENDESK LINK:

7001834812 865670912

#inbound CARRIER: CALLER: NA CURRENT ISSUE: asking if this is a power only CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4faceb61-a282-4434-b468-4f1293b12bcf WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=356d125c-ed9d-45f8-b248-7298c2e9b334&search=356d125c-ed9d-45f8-b248-7298c2e9b334 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fec255c6-bbcc-4786-811c-c1a174a644d0 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER RL DESUE TRUCKING LLC CALLER: Roderick -+1 904-452-9297 CURRENT ISSUE: still at the receiver but the app's showing delivered CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5fc111a8-f4ff-4d7a-96e7-58125f1efed9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=46b4551f-5d10-4c85-b832-a87eb5360db5&search=46b4551f-5d10-4c85-b832-a87eb5360db5 ZENDESK LINK: NA

#inbound CARRIER: WILLIAMS CARGO SOLUTIONS CALLER: Zhirayr = +1 818-632-0252 CURRENT ISSUE: cannot submit the docs on the app / updated the load status CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9185ebc7-2a2d-49c7-8183-66ae19917a37 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=44d35497-071f-4e02-8a7d-689baf1194cd&search=44d35497-071f-4e02-8a7d-689baf1194cd ZENDESK LINK: NA

13:33 PDT

#inbound CARRIER: KANG LOGISTICS INC CALLER: ANANDEEP - +1 217-597-7999 CURRENT ISSUE: his tracking score went down to 80% / adv to dispute the score if it was a mistake CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8f5828dd-03ed-4b24-b9ed-f12145be9cc4 PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/2e58a1b9-8ac1-4d74-be25-ee8ede7f97ef/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

1214035

#inbound CARRIER: GRAND TRANSPORT CALLER: MALKEET - +1 714-881-6776 CURRENT ISSUE: still at the receiver waiting to get unloaded for 12 hrs already / pls assist / he's at door number : 161 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2f4f667c-1264-4ac0-be27-3c952b3f7f2d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ee6300e8-8c4c-4c66-a78a-e7bb45ca2ba1&search=ee6300e8-8c4c-4c66-a78a-e7bb45ca2ba1 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50865187

#inbound CARRIER: E C Transport CALLER: Ruben - +1 956-457-1813 CURRENT ISSUE: wanna req detention at the shipper CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/27f7b0d1-75e6-4389-a37b-6fbf8154596e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f435f2ce-c803-4b52-b780-19fdcd86f597&search=f435f2ce-c803-4b52-b780-19fdcd86f597 ZENDESK LINK: NA

#inbound CARRIER: ILAGIO TRANSPORT LLC CALLER: Jeff - +1 248-821-6353 CURRENT ISSUE: still at the receiver waiting to get loaded but the app's showing delivered already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a1e85cf5-81ec-4530-86db-529af18ddf11 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=78c3b2fd-e254-4cfe-a5c6-fcb514aa9eba&search=78c3b2fd-e254-4cfe-a5c6-fcb514aa9eba ZENDESK LINK: NA

#inbound CARRIER: KANG LOGISTICS INC CALLER: Raja - +1 269-240-3235 CURRENT ISSUE: following up with lumper fee amounting to $672 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/606aaa62-3ce4-464b-9174-eda339abdd6a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=67cbce08-a523-406e-bf47-f0e8b6cb72fe&search=67cbce08-a523-406e-bf47-f0e8b6cb72fe ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50866361

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound #genesys-error

https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c6d07255-9bff-49c2-b6b3-ded7ab5c9b4e

call got dc automatically

https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b5241948-3415-4c33-b567-e6f0771c9e04

#inbound CARRIER: NEW DAY EXPRESS LLC CALLER: Shawn - +1 414-712-0250 CURRENT ISSUE: gonna paid the lumper fee out of pocket but doesn't know the amount yet / adv to call back instead CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fcbfa8dc-c143-4377-ba7e-d766b6cda51c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=18fdf2f3-0cd4-4b36-b360-8dbf2f668f69&search=18fdf2f3-0cd4-4b36-b360-8dbf2f668f69 ZENDESK LINK: NA

#inbound CARRIER: NEW DAY EXPRESS LLC CALLER: Shawn - +1 414-712-0250 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $60 / sent new ratecon CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a63c4e3e-a5cc-45d6-9726-60ed2fd66c94 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=18fdf2f3-0cd4-4b36-b360-8dbf2f668f69&search=18fdf2f3-0cd4-4b36-b360-8dbf2f668f69 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50866994

#inbound #proactive_call CARRIER: DODO CARGO INC CALLER: Isiah - +1 714-514-5895 CURRENT ISSUE: got held up to the warehouse. running late to DO due to delay at the pick up. ETA is 17:00 CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3b86cd2a-fb16-48e8-af2e-bb8e6806f936 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ec109034-f9e1-4220-b5a5-fa5dc0f95dae&search=ec109034-f9e1-4220-b5a5-fa5dc0f95dae ZENDESK LINK: NA

#inbound CARRIER: MAX TRUCKING LLC CALLER: Millian - +1 704-819-5338 CURRENT ISSUE: req lumper fee amounting to $210 / tax id: 45-3087555 / comcheck code: 20828 49968 1370 4793 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ce5744f5-5cf3-48d9-9eda-86b682f9246d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0b79012a-6414-4c47-93aa-1200e292c270&search=0b79012a-6414-4c47-93aa-1200e292c270 ZENDESK LINK: NA

#inbound CARRIER: FERVITRANS LLC CALLER: Julia - +1 325-320-6939 CURRENT ISSUE: the shipper facility's system is down and they are not gonna load anybody today so she's requesting TONU already since the facility didn't know how long it's gonna take for their system to run back up
CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ce1001ac-55db-4dc5-b163-c080a34af758 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=18c495e4-3353-4eca-bed8-858775100097&search=18c495e4-3353-4eca-bed8-858775100097 ZENDESK LINK: NA

john

#inbound CARRIER: G TRANS INC CALLER: Jagdeep - +1 661-364-1679 CURRENT ISSUE: wanna make an offer amounting to $1000 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d4ecff27-6cc8-47ed-b484-8d41437d541f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=50e39bb4-643b-5f4a-a8f8-03bddf8317db&search=50e39bb4-643b-5f4a-a8f8-03bddf8317db ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/03590d29-80d0-4145-8de2-1ba2d502ce58/info/identification?tenancy=uber%2Fproduction

898543

#inbound CARRIER: G TRANS INC CALLER: NA CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a78e9861-6c2a-4ad2-a21a-1af6b5e4abe0 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CT TRANSPORTATION SERVICES CASTANOS TRANSPORTATION LLC CALLER: Abraham - +1 909-827-5523 CURRENT ISSUE: just wanna let us know that he already dropped the empty trailer off already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8696701a-9457-43e9-a242-1ffea88c8499 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d839df63-a2f0-428a-ab22-916fb2c46188&search=d839df63-a2f0-428a-ab22-916fb2c46188 ZENDESK LINK: NA

9644346706

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/daa0fbd4-3bbc-4815-9257-7acb58bfbcb7 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: JAG LOGISTICS INC CALLER: Joe - +1 804-363-0274 CURRENT ISSUE: wanna get removed from these two due to emergency CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bba49869-4972-48fe-92b8-a77e847200c8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=631913e0-e2dc-4106-91db-ada317450e94&search=631913e0-e2dc-4106-91db-ada317450e94 https://freight-ops-web.uberinternal.com/workload?load=a1260af7-0a3f-4e65-b81a-461e749bfe64&search=a1260af7-0a3f-4e65-b81a-461e749bfe64 ZENDESK LINK: NA

#inbound CARRIER: Jonathan Jordan CALLER: Jonathan - +1 661-236-1744 CURRENT ISSUE: wanna get removed from this bec he's trying to find another load that's more convenient for him CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d7ec51db-fa0a-4ab7-a010-0cd43b4d6865 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a25e3d94-9ae3-42b2-931e-6c721287c398&search=a25e3d94-9ae3-42b2-931e-6c721287c398 ZENDESK LINK: NA

#inbound CARRIER: JJRD TRANSPORTATION LLC CALLER: Jesus - +1 520-499-7499 CURRENT ISSUE: just wanna let us know that he's at the shipper already CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/428d15c6-37af-4f65-b16d-09fdeca96b53 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=467cf08d-8e60-427a-bef8-e866c18f164c&search=467cf08d-8e60-427a-bef8-e866c18f164c ZENDESK LINK: NA

401

#inbound CARRIER: ACE TRUCKLINES INC CALLER: Alias - +1 404-725-3073 CURRENT ISSUE: wanna know that he could pick this up using trailer CURRENT STOP: available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e162d5d2-3c58-492f-ace0-38a91ff9b5a2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=72d22bbc-d4c3-482b-871b-ccc9acce151f&search=72d22bbc-d4c3-482b-871b-ccc9acce151f ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/a93bb1aa-3799-45ea-8740-fe78a43dfce2/info/identification?tenancy=uber%2Fproduction

952932

3949321363

#inbound CARRIER: LANA TRANSPORTATION INC CALLER: Elamin - +1 630-597-8057 CURRENT ISSUE: lumper fee amounting to $415 / tax id: 453087555 / comcheck code: 20828 49986 2432 5180 CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/440ded25-9da0-4c8f-93df-5330eeadaf40 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=801dc610-30f7-4eb0-9169-a545ebec776e&search=801dc610-30f7-4eb0-9169-a545ebec776e ZENDESK LINK: NA

Elamin Ibrahim $415 / tax id: 453087555 LID: 3949321363

#inbound CARRIER: WEST BANKS LOGISTICS INC CALLER: shloul, Akram Al - +1 949-418-2421 CURRENT ISSUE: just wanna let us know that he already delivered the load and cannot update it on the app/ updated the load status instead CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9fa5dd6b-5db9-4ac6-bfd3-00276645ac3a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b76789cf-83dd-4400-bcb5-26ef8710f306&search=b76789cf-83dd-4400-bcb5-26ef8710f306 ZENDESK LINK: NA

9/6

#inbound CARRIER: DHILLON TRUCKING CALLER: Amarjit - +1 209-609-9786 CURRENT ISSUE: wanna get removed from this bec he accidentally booked this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f322e511-4163-4818-805b-2aa019c29f96 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=eb3b68c7-107e-46a7-a595-b8047cbd5bb2&search=eb3b68c7-107e-46a7-a595-b8047cbd5bb2 ZENDESK LINK: NA

#inbound CARRIER: SEWELL TRUCKING CALLER: Dante - +1 916-793-4106 CURRENT ISSUE: was advised that there's no trailer available at the shipper for him to pick up CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f98a7d48-f15d-4649-9e4d-12eb389629b4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c11fa019-1221-4e1d-927c-db4a4733c94b&search=c11fa019-1221-4e1d-927c-db4a4733c94b ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50952701

#inbound CARRIER: BIG NOTES TRUCKING LLC CALLER: DEBORAH - +1 404-707-1265 CURRENT ISSUE: just wanna let us know that she's now entering detention CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/193ced56-9fd0-4fcd-a397-d18107d0d17e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3917ff91-0f46-4843-ab60-a19b9b6a1b52&search=3917ff91-0f46-4843-ab60-a19b9b6a1b52 ZENDESK LINK: NA

#inbound CARRIER: MOON LOGISTICS INC CALLER: BALDEEP - +1 858-226-3624 CURRENT ISSUE: cannot book loads / did BTS already CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7cd89f18-3a96-4e1f-a95c-5a67973973a0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f657c99d-ddaf-4bc1-b4fa-3fdba931be27&search=f657c99d-ddaf-4bc1-b4fa-3fdba931be27 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50953323 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/cf2beb57-1838-47e4-afb9-91561dffeaa0/info/identification?tenancy=uber%2Fproduction

1032580

#inbound CARRIER: FAB FIVE TRUCKING LLC CALLER: Michael - +1 662-934-4303 CURRENT ISSUE: wanna get removed Deddrick Ford on the fleet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0157872a-0bc2-4233-ada6-3b4ebb0aeafe WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50953841 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/231ce629-55e7-4483-b0ac-3fa9f6ec4be5/info/identification?tenancy=uber%2Fproduction

2829014550 1222772

Barry Jones 6627108710 junebut55@aol.com

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: PROFILE LINK: https://freight-ops-web.uberinternal.com/carriers/v2/57cff608-731a-4cb6-aefa-c2e8e4d402bd/contacts/external?tenancy=uber%2Fproduction ZENDESK LINK:

lloyd

3228320

#inbound CARRIER: GT TRANS INC CALLER: ANDERSON, CHAD - +1 818-304-5547 CURRENT ISSUE: just wanna make sure if this is in pallets / confirmed CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d4e35ed7-1156-4405-bfc4-85bfbc8c9245 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9f057ec8-97e5-4e20-b501-3529bcf83d55&search=9f057ec8-97e5-4e20-b501-3529bcf83d55 https://freight-ops-web.uberinternal.com/workload?load=af968309-26ee-4acf-a427-a4161def7a3f&search=af968309-26ee-4acf-a427-a4161def7a3f PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/48666e0f-94bb-4400-bb11-e96393b5f4de/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2aeecd94-d729-40a0-8e73-052b10c72a91WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4c79e834-3689-4d76-931b-8f47da813180 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: JASAMAN TRUCKING INC CALLER: harmesh - +1 818-294-1097 CURRENT ISSUE: asking why they have been removed from this load / educate the carrier CURRENT STOP: Accepted PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c558e691-7f8d-4757-9587-e70b0ed9b030 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=50d06172-f0a3-47cc-b1c5-6d9f79b72028&search=50d06172-f0a3-47cc-b1c5-6d9f79b72028 ZENDESK LINK: NA

#inbound CARRIER: CALLER: harmesh - +1 818-294-1097 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c558e691-7f8d-4757-9587-e70b0ed9b030 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=50d06172-f0a3-47cc-b1c5-6d9f79b72028&search=50d06172-f0a3-47cc-b1c5-6d9f79b72028 ZENDESK LINK:

#inbound CARRIER: MAZAMA TRANSPORTS,LLC CALLER: MAZAMA - +1 319-531-6008 CURRENT ISSUE: wanna req detention at the shipper CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d9409f6f-47c4-4b64-995b-c3d54c18acca WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c2d0f809-4d39-4b05-a451-d710a30a5fd9&search=c2d0f809-4d39-4b05-a451-d710a30a5fd9 ZENDESK LINK: NA

5338612166

#inbound CARRIER: KING LION TRANSPORTATION INC CALLER: Jose - +1 347-517-1645 CURRENT ISSUE: just wanna update the status since he's still at the shipper waiting to get loaded CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e93b73a1-ed47-455e-8d0b-86b2e3ad8210 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ecdcc6cd-1f70-45b5-974d-49aecdaaa7ce&search=ecdcc6cd-1f70-45b5-974d-49aecdaaa7ce ZENDESK LINK: NA

#inbound CARRIER: BANJARA TRANSPORT INC CALLER: RAKESHSINGH - +1 209-737-8146 CURRENT ISSUE: cannot book loads on the app / did BTS already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eb67d292-af2b-4ebe-8770-ad024792cc4b PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/af86768e-0cde-4e50-833d-a2120d2868e9/info/identification?tenancy=uber%2Fproduction ZENDESK LINK: NA

banjaratransport.inc@gmail.com

#inbound #proactive CARRIER: Biurquis Transport LLC CALLER: JONATHAN - +1 951-237-8709 CURRENT ISSUE: Just wanna update us that he is now at the receiver CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7d737d33-f3ee-47eb-b09a-2ca280766a08 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1573638a-5f75-4bdb-8e56-5d1b6f5710fa&search=1573638a-5f75-4bdb-8e56-5d1b6f5710fa ZENDESK LINK: NA

17:50

#inbound CARRIER: Q S XPRESS, INC. CALLER: Mahmoud - +1 815-277-7677 CURRENT ISSUE: the load is 1,000 lbs overweight CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b355fa04-9093-46f8-952f-f2b5b2625bda WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bb47d935-09f6-4fc8-8e89-69e7b5fd3724&search=bb47d935-09f6-4fc8-8e89-69e7b5fd3724 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/50956542

#inbound CARRIER: Bems Transport LLC CALLER: Genaro - +1 480-819-4785 CURRENT ISSUE: lumper fee amounting to $453/ tax id: 56-2174318 / comcheck code: 20828 50279 9489 4986 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e00efe41-168e-4235-b170-1ae426584a4b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=950e2c72-3929-4b50-8651-e552b7457363&search=950e2c72-3929-4b50-8651-e552b7457363 ZENDESK LINK: NA

Genaro Tapia $453/ tax id: 56-2174318 LID: 7205092262

#inbound CARRIER: RUS TRANSPORTATION LLC CALLER: Mohammad - +1 302-521-5353 CURRENT ISSUE: missing docs / educate the carrier CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2816de2f-bc2e-481d-8598-3d07ffe59082 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=893c188a-ea97-4e94-88dd-95c91c5e0802&search=893c188a-ea97-4e94-88dd-95c91c5e0802 ZENDESK LINK: NA

#inbound CARRIER: ROADMASTERS LLC CALLER: Yared - +1 702-813-9808 CURRENT ISSUE: been waiting for 5 hrs to get loaded already CURRENT STOP: +1 702-813-9808 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1dfc2982-7d91-4880-8f5e-f3290084078d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e54d82ea-3559-4307-9d8e-e0cd2f71fd28&search=e54d82ea-3559-4307-9d8e-e0cd2f71fd28 ZENDESK LINK: NA

#inbound CARRIER: LOTUS TRANSPORT CALLER: ali - +1 832-588-6478 CURRENT ISSUE: trailer rejected bec he was advised that it was too soft CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1c01c1bb-65db-4db5-a557-83ead6e318f0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=46003a44-1655-48b5-a0c3-6ca0be7501be&search=46003a44-1655-48b5-a0c3-6ca0be7501be ZENDESK LINK: NA

topher

#inbound CARRIER: PTK TRANSPORT INC CALLER: Tajinder - +1 317-739-2869 CURRENT ISSUE: just wanna let us know that he's still at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c6218e64-822c-4d7b-b0d7-048ca9d5f3e3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8571c3db-6f41-420a-ac6d-a8b35f9c3f0d&search=8571c3db-6f41-420a-ac6d-a8b35f9c3f0d ZENDESK LINK: NA

#inbound CARRIER: FAITH HOPE & LOVE TRUCKING LLC CALLER: Joseph - +1 314-808-5053 CURRENT ISSUE: wanna change the driver to Joseph PAUL lll (Driver) CURRENT STOP: In transit to stop PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c8a21401-14ed-47a5-9658-2ca0ee97e652 WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c8a21401-14ed-47a5-9658-2ca0ee97e652 ZENDESK LINK: NA

#inbound CARRIER: SANALINA INC CALLER: youssef - +1 813-743-1100 CURRENT ISSUE: been waiting for 6 hrs already at the pick up CURRENT STOP: At stop 1 PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5138d2bd-41f4-4536-bcc8-83f41be4ca63&search=5138d2bd-41f4-4536-bcc8-83f41be4ca63 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: asking what's the code we're issuing for lumper CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/916b7582-6e56-47f1-a025-a1b433e465f3 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: DASILVA LOGISTICS INC CALLER: David - +1 909-571-7755 CURRENT ISSUE: lumper fee amounting $305 / tax id: 270276209 / comcheck code: 20828 50301 1381 4828 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/91040122-e9b2-4eb9-91a1-2a9454d193c2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6450ba77-019a-4303-bad4-f675cda3ffa6&search=6450ba77-019a-4303-bad4-f675cda3ffa6 ZENDESK LINK: NA

David Torres $305 / tax id: 270276209 LID: 9614920629

#inbound CARRIER: TWIN BROTHERS TRUCKING LLC CALLER: ABDIWALI - +1 612-876-2569 CURRENT ISSUE: the app's showing delivered but he still haven't got there yet CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/11b15687-6785-4b39-b18c-c8f8b52deedd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2941fa9b-aedc-46c5-bdb2-a3903e2840d9&search=2941fa9b-aedc-46c5-bdb2-a3903e2840d9 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/37405116-5e31-416f-96d1-d32afd0ccca7/info/identification?tenancy=uber%2Fproduction

958055

#inbound CARRIER: BATTH TRANS INC CALLER: Jujhar - +1 317-922-8483 CURRENT ISSUE: just wanna let us know that he already delivered this load CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b36ef339-9f5a-4095-b50a-713356fdbc71 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ee3c0c84-336e-4ea0-a2b1-5f70d4560ce2&search=ee3c0c84-336e-4ea0-a2b1-5f70d4560ce2 ZENDESK LINK: NA

#inbound CARRIER: 5N LOGISTICS LLC CALLER: Simon - +1 217-636-3232 CURRENT ISSUE: following up with the TONU request CURRENT STOP: accepted PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/431f8b7f-75a6-4841-b9b5-2dc740ca3130 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9f057ec8-97e5-4e20-b501-3529bcf83d55&search=9f057ec8-97e5-4e20-b501-3529bcf83d55 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51074167

#inbound #sronly CARRIER: TT HAULING LLC CALLER: Mikisha - +1 678-925-1442 CURRENT ISSUE: wanna make an offer amounting to $1600 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7990245d-40eb-4c3a-8a26-a6d7c7eeabce WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fb4fe3c4-ef3a-46dd-b14e-9ed3d731e270&search=fb4fe3c4-ef3a-46dd-b14e-9ed3d731e270 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51075473 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/65922fff-3a52-470e-97cb-d6f3da1cb191/info/identification?tenancy=uber%2Fproduction

945127

#inbound CARRIER: HARISON TRANS INC CALLER: Sandeep - +1 415-250-2457 CURRENT ISSUE: wanna add a driver to the fleet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8712d8a3-3026-47cc-8c1f-e2e6df008ac8 WORKLOAD LINK: NA https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8712d8a3-3026-47cc-8c1f-e2e6df008ac8 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51075525

Kawal Singh 5597767075 kawal4u2016@yahoo.com

#inbound CARRIER: KAENOD LLC CALLER: Enita - +1 832-405-4317 CURRENT ISSUE: wanna change the last name for Edward Cutlass to Edward Collins CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e9831456-c34e-41c7-b5f5-e9d566f0f788 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c5ae02db-3950-4bf0-97c6-800d21b6b95d&search=c5ae02db-3950-4bf0-97c6-800d21b6b95d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51075736

#inbound CARRIER: LUCAS WARE LOGISTICS LLC CALLER: Jermaine - +1 346-857-7412 CURRENT ISSUE: just wanna confirm his arrival time at the PU CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1e554d09-6b5e-4114-9f8d-ba86cec7fa8c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5b244545-1213-44b6-ab09-7091a7458f12&search=5b244545-1213-44b6-ab09-7091a7458f12 ZENDESK LINK: NA

#inbound CARRIER: ARDAAS TRANSPORT INC CALLER: Manjinder - +1 510-284-7880 CURRENT ISSUE: wanna add Gujar Jagdeep on the fleet but educate the carrier that he's already on the fleet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/064dd62f-b491-44ea-9305-0f6e537a0988 WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/9b9fa893-baab-4e52-9811-6ad3da5c7c4b/info/identification?tenancy=uber%2Fproduction

Gujar Jagdeep

#inbound CARRIER: RTIJ TRANSPORT LLC CALLER: Renshaw - +1 862-304-3445 CURRENT ISSUE: wanna get removed from this due to delay prior to this load CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a2e87650-bcad-4494-a5ca-6deb14f673a5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=77e7e779-6ef9-42d4-9576-c4e3a108b1f9&search=77e7e779-6ef9-42d4-9576-c4e3a108b1f9 ZENDESK LINK: NA

#inbound #sronly CARRIER: BLACK STALLION EXPRESS LLC CALLER: Yulian - +1 425-829-1377 CURRENT ISSUE: wanna switch the driver to Yulian Rogachev CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1d44ce87-2111-42cf-ad52-d858e06675ef WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0727b732-80cd-4e4c-93ac-4b986a6e0a2e&search=0727b732-80cd-4e4c-93ac-4b986a6e0a2e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51076749

#inbound CARRIER: CLOUDTRUCKS LLC CALLER: Michael - +1 804-363-3828 CURRENT ISSUE: just wanna let us know that he is at the shipper waiting to get loaded CURRENT STOP: at stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/89b42e1d-b521-4398-beaf-fa53a13ae514 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=49b06a2f-79d4-4eb8-809f-901bdbe7ad49&search=49b06a2f-79d4-4eb8-809f-901bdbe7ad49 ZENDESK LINK: NA

6580768363

#inbound CARRIER: ALLEGIANT TRANSPORTATION LLC CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c90429d9-c664-4a98-91e9-b3344d52f4ae WORKLOAD LINK: ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/47e08f19-7730-444e-981b-dd375be22175/info/identification?tenancy=uber%2Fproduction

#inbound #genesys-error CARRIER: CALLER: call got dc during opening speil, will try to CB CURRENT ISSUE: NA CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e651d7d1-46f8-4a3a-96d0-f0fd92289bb9 WORKLOAD LINK: ZENDESK LINK:

#inbound #sronly CARRIER: +1 917-595-8038 CALLER: Mamadou - +1 917-595-8038 CURRENT ISSUE: wanna make an offer amounting to $650 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ad4e3cfd-73d0-4d9d-907e-6038c143e9fe WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a5ce8751-4f8f-4533-8ef7-a0f92fd0f4f0&search=a5ce8751-4f8f-4533-8ef7-a0f92fd0f4f0 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51077303 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/e49cf0d5-7f2e-4fae-a3ef-95160036c090/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: TOLBERT TRANSPORTATION LLC CALLER: CARL - +1 708-953-3609 CURRENT ISSUE: wanna req detention at the receiver CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/29635be3-13d0-4895-b634-6b14827f8659 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=808883f1-f401-477e-9c65-43cb5c7bd469&search=808883f1-f401-477e-9c65-43cb5c7bd469 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51077404

3585208403

#inbound #proactive_call CARRIER: TOLBERT TRANSPORTATION LLC CALLER: CARL - +1 708-953-3609 CURRENT ISSUE: running late to PU due to delay at the prev load. no ETA CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/29635be3-13d0-4895-b634-6b14827f8659 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bfc3dbb5-4fdc-45b1-949e-7c813a26a7cb&search=bfc3dbb5-4fdc-45b1-949e-7c813a26a7cb ZENDESK LINK: NA

michelle

#inbound CARRIER: MY WAY TRUCKING LLC CALLER: Corroll - +1 442-800-3609 CURRENT ISSUE: haven't received the payments yet for the layover amounting to $250 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d18c5ded-6090-4124-834e-8ed98439d77b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7148a679-9962-4c18-92eb-e0f275aa7de9&search=7148a679-9962-4c18-92eb-e0f275aa7de9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51078459

#inbound CARRIER: CHEAIRS & BROTHER'S TRUCKING COMPANY INC CALLER: Torvis - +1 901-254-4669 CURRENT ISSUE: didn't give out any information since he hang up the phone CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e2ea2a58-011d-4511-b8a1-fd53acee77b8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae91db0d-af4a-462d-a30f-f6c69cbe8d3d&search=ae91db0d-af4a-462d-a30f-f6c69cbe8d3d ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/bfd2de4b-aafe-47f3-a12f-cb2330809821/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: WESTERN FREIGHT LLC CALLER: Preet - +1 253-269-2879 CURRENT ISSUE: only loaded him 5 pallets instead of 52 and asking what to do with it / said that it's notated on the BOL / educate the carrier CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/76fc4eb0-171f-4a81-951b-9e48d27d7b7f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d45e9304-11da-48a9-8933-a01ce4678df9&search=d45e9304-11da-48a9-8933-a01ce4678df9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51090975

#inbound #sronly CARRIER: CANADIAN LINE HAUL TRANSPORT LTD CALLER: Prince - +1 306-988-6003 CURRENT ISSUE: must have ACH on file to be considered as compliant CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/53a77b07-e532-4356-a111-43a9aa65a1c8 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51108531 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/a3d8619d-cc66-400c-87f1-2002d838dafe/info/identification?tenancy=uber%2Fproduction

dispatch@clhtransport.ca

#inbound CARRIER: LOTUS TRANSPORT CALLER: ali - +1 832-588-6478 CURRENT ISSUE: wanna get removed from this bec he cannot make the PU appt time CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e276696f-4ce3-42e3-8d86-a1e2bed91e0b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=09d3bd4c-736a-4393-9e39-4b4fc4471ad6&search=09d3bd4c-736a-4393-9e39-4b4fc4471ad6 ZENDESK LINK: NA

#inbound CARRIER: CALLER: the caller is unresponsive CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8a16fd03-72f0-40a5-9755-6c36683d9b0d WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: YASH TRANSPORT INC CALLER: KRISHAN - +1 414-578-9587 CURRENT ISSUE: need another PU number starts with 238 CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ca335c08-bb40-423a-ade9-a4cec9468ef6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e336364-cd88-41b8-b936-c3858be578f7&search=3e336364-cd88-41b8-b936-c3858be578f7 ZENDESK LINK: NA

#inbound #sronly CARRIER: MA TRANS INC CALLER: sidi - +1 202-415-8560 CURRENT ISSUE: lumper fee amounting to $203 / tax id: 453087555 / comcheck code: 20828 51462 6628 7321 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/dc35340f-15c5-44ef-a3e8-2d2cc296b34d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ff82d672-8767-4c6d-b46d-5c11a7f37222&search=ff82d672-8767-4c6d-b46d-5c11a7f37222 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51110546

Moulaye El Abass $203 / tax id: 453087555 LID: 9789059191

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8a69221d-3b76-4f47-8833-4f0f9f9fc672 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1e81b404-793d-4bc8-9e4e-d11e5c2fa3b9 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: YASH TRANSPORT INC CALLER: KRISHAN - +1 414-578-9587 CURRENT ISSUE: following up for another PU number starts 12 CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/48b74420-1913-4603-9490-90f0e8c5737b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e336364-cd88-41b8-b936-c3858be578f7&search=3e336364-cd88-41b8-b936-c3858be578f7 ZENDESK LINK: NA

7105948945

#inbound #sronly CARRIER: F & J TRANSPORT INC CALLER: Fredy - +1 703-582-6027 CURRENT ISSUE: wanna make an offer amounting to $1150 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9d148e11-14f0-413d-9ec5-f21d4765fa6a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9caf1ad5-44ca-4f4e-be98-994494df7cc4&search=9caf1ad5-44ca-4f4e-be98-994494df7cc4 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51112023 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/7c2c03d8-2703-4350-8cb6-b310fc03edb5/info/identification?tenancy=uber%2Fproduction

1266291

#inbound CARRIER: NEWWAVE TRUCKING LLC CALLER: Rudy - +1 951-741-5139 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e61193e7-68bc-4b88-85c3-9713f8c8d4a2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=11cd71ae-f019-477d-b6d6-7e6a29c2b482&search=11cd71ae-f019-477d-b6d6-7e6a29c2b482 ZENDESK LINK: NA

#inbound CARRIER: RAISING EMPIRE LOGISTICS LLC CALLER: Freddy - +1 512-939-9235 CURRENT ISSUE: automated_tracking_deactivation / already appeal on the deactivation but still haven't got any response from the team CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c8456f6e-8177-4eac-8542-008995f7b198 WORKLOAD LINK: NA ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/704b4bca-6d7b-46f8-a399-05c89a553d42/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: JM PRESTIGE TRUCKING INC CALLER: Joseph - +1 305-307-9925 CURRENT ISSUE: lumper fee amounting to $93 / tax id: 461732845 / comcheck code: 20828 51476 4597 6493 CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e563a22f-6fa7-4d14-b612-78c093293067 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fce9ddca-72cb-4a3a-98e6-7f8d1e786ec8&search=fce9ddca-72cb-4a3a-98e6-7f8d1e786ec8 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51113301

Joseph Marc LID: 3703342037 $93 / tax id: 461732845

#inbound CARRIER: BIRRING TRUCKING CALLER: Inderjit - +1 209-938-7905 CURRENT ISSUE: submitted the updated insurance last week but still inactive / escal CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1985c01d-2c8f-49c1-af67-3d2bffbf784c WORKLOAD LINK: ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51113514 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/9f84bfaa-9c22-46e9-9e36-50b9db0d1e66/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: JDH LOGISTICS LLC CALLER: Ernest - +1 443-210-1939 CURRENT ISSUE: asking to get released from this because the shipper rejected his trailer CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/edbd1734-9c1f-4bb7-ba39-23d8d29fa630 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c75f9e5a-695b-434f-8241-af39d491951b&search=c75f9e5a-695b-434f-8241-af39d491951b ZENDESK LINK: NA

#inbound CARRIER: BRIGHT STAR TRANSPORTING INC CALLER: Abdallah - +1 708-966-7798 CURRENT ISSUE: his trailer got rejected because he was told that the trailer has a weak floor but said that this is the first time that he encountered this using the same trailer CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d847adad-62c1-4613-8ff2-829b444f4fe9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5bf1b539-b1d9-4783-92e8-842605d199f8&search=5bf1b539-b1d9-4783-92e8-842605d199f8 ZENDESK LINK: NA

the shipper loaded him. however, they unloaded him again and said that the trailer has a weak floor so they are rejecting to load him anymore. but the driver said that he did many loads on this facility before and everything was fine and this is the first time that this happened using the same trailer. are u be able to assist the carrier with this?

klaren

#inbound CARRIER: TS TRUCKING LLC CALLER: Talwinder - +1 360-450-7570 CURRENT ISSUE: paid the lumper fee out of pocket amounting to $159 but the lumper section on the carrier side line item was grayed out so i wasn't able to put the lumper amout / ESCALATE - pls assist CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b3585431-1743-46ac-82c3-63ed7c389969 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=343550c1-f8d0-4528-8256-427b53011ae6&search=343550c1-f8d0-4528-8256-427b53011ae6 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51114698

21:05 PDT Sep 11

#inbound CARRIER: LUCAS WARE LOGISTICS LLC CALLER: Tony - +1 346-857-7412 CURRENT ISSUE: wanna update the truck and trailer number CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/527a2f7e-4638-4244-9edb-aaf36cb4506c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c40ef37b-90b4-4bc5-b396-cac8dba422e6&search=c40ef37b-90b4-4bc5-b396-cac8dba422e6 ZENDESK LINK: NA

#inbound CARRIER: JOT TRUCKLINE INC CALLER: Amarjeet - +1 206-999-0577 CURRENT ISSUE: following up on added driver issue CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bcbac37e-fcb4-468e-9303-77762bbd412c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=19eaa79c-2414-435c-a6d7-771db1503203&search=19eaa79c-2414-435c-a6d7-771db1503203 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51131513

Dalbeer Singh trbtruckinginc@gmail.com 2163877361

Dal

#inbound CARRIER: FVR TRUCKING LLC CALLER: freddy - +1 817-933-2870 CURRENT ISSUE: cannot see the load on the app / educate the carrier CURRENT STOP: In Progress PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c3a2f3b0-6dfc-4277-a52a-b1a2231b0e8c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2b1c507a-74e1-4a4c-b577-4b61883fb2bd&search=2b1c507a-74e1-4a4c-b577-4b61883fb2bd ZENDESK LINK: NA

#inbound #sronly CARRIER: KING CARGO LLC CALLER: William - +1 915-355-3804 CURRENT ISSUE: wanna make an offer amounting to $1400 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b8d32b3c-5955-4d46-884a-10844ff0ffd6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bcae6193-c182-438b-8641-18c72da05021&search=bcae6193-c182-438b-8641-18c72da05021 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51144441 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/52bf2172-e746-4d2d-82e9-10b75775f7b1/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: IMPERIAL TRUCK LINE LLC CALLER: Rastislav - +1 314-484-7438 CURRENT ISSUE: lumper fee amounting to $410 / tax id: 45-3087555 / comcheck code: 20828 51720 7458 9690 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3bed9539-1ec5-4f27-8bf4-31341ad2e956 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f7bbed38-c625-404e-b357-b4a1888b1b37&search=f7bbed38-c625-404e-b357-b4a1888b1b37 ZENDESK LINK: NA

Rastislav Pikotti $410 / tax id: 45-3087555 LID: 1479522576

#inbound #sronly CARRIER: A&F EXPRESS TRUCKING LLC CALLER: Fray - +1 610-655-7202 CURRENT ISSUE: wanna make an offer amounting to $520 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/711a2960-0e77-4f2e-bf4c-c11bddf089b8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d00cad49-50e6-5950-a94a-516a89a0b923&search=d00cad49-50e6-5950-a94a-516a89a0b923 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51145159 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/8b84d979-a5a5-48cf-92fc-85c80ec0e434/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: EOS GROUP INC CALLER: KC - +1 847-847-2606 CURRENT ISSUE: wanna get from removed from this due to mechanical issue CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d3202bb7-6324-4863-8535-2beabc6ed2b5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d6dc1db6-5a15-454a-8eda-2541480f3ff6&search=d6dc1db6-5a15-454a-8eda-2541480f3ff6 ZENDESK LINK: NA

#inbound #proactive_call CARRIER: A BOYS TRANSPORT LLC CALLER: MANPREET - +1 562-200-8153 CURRENT ISSUE: running late to PU due to delay at the receiver ETA is 19:30 CURRENT STOP: Dispatched PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e9d3092d-daaa-4d87-8676-a3a124d4d0cb&search=e9d3092d-daaa-4d87-8676-a3a124d4d0cb ZENDESK LINK: NA

erlen ;

#inbound CARRIER: K RICH CALLER: Kendrick - +1 713-539-0038 CURRENT ISSUE: requesting LOR for factoring company / educate the carrier CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a8a08aa2-e214-4c57-a301-92b564662246 WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/852ebfea-08b3-436b-996e-99ce0c8ec28e/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MYWAY CARRIER LLC CALLER: Masersha - +1 469-388-8914 CURRENT ISSUE: asking for another pick up number starts with SH with 5 digits number long CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a8b347e4-f4c2-4829-a629-687132518a97 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=db3e3941-b5ce-4541-b829-2a96b1116340&search=db3e3941-b5ce-4541-b829-2a96b1116340 ZENDESK LINK: NA

raf

#inbound CARRIER: No Cap Trucking LLC CALLER: Damien - +1 469-688-3656 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6ba09823-6a17-48b6-9fa1-d4a217b5d965 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=09d050c2-1fe2-48d2-841e-0f31ec46c0cd&search=09d050c2-1fe2-48d2-841e-0f31ec46c0cd ZENDESK LINK: NA

#inbound CARRIER: NARINE LOGISTICS & TRANSPORTATION CALLER: Romario ; +1 203-667-7223 CURRENT ISSUE: wanna change the fixed rate for a dedicated lane from Franklin, NJ to Armonk, NY to $600 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/61a4304a-6aad-4be8-8aca-df4b937e30c6 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51147397 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/71e82512-2a94-47b2-9a93-ef551f1f821d/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: EDWIN'S TRUCKING CALLER: Edwin -+1 909-210-4061 CURRENT ISSUE: wanna make an offer amounting to $520 CURRENT STOP: Avail PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e2f1de0b-c8ec-44e6-80c4-16f101aea9b5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dacdb91c-27b3-5a22-8df0-6ca08f178235&search=dacdb91c-27b3-5a22-8df0-6ca08f178235 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/f04459cb-5dc6-4ff5-a237-ab2b0159568b/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: GODFREY COLLECTIVE TRANSPORTATION LLC CALLER: KECIA - +1 602-499-7451 CURRENT ISSUE: still at the receiver waiting to get loaded CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d62ae409-2631-459a-bbcc-1816fd68660b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7ab237db-cc33-4186-8b6e-a1dead8bb639&search=7ab237db-cc33-4186-8b6e-a1dead8bb639 ZENDESK LINK: NA

3910017958

#inbound #sronly CARRIER: KEKE DEDICATED SERVICE LLC CALLER: Charles - +1 404-441-5270 CURRENT ISSUE: lumper fee amounting to $57.20 / tax id: 8143464689 / comcheck code: 20828 51763 7423 8874 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a83758f0-8c0e-45fe-8e2e-a19b9ac64d41 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=afabad7a-c7a3-48dd-a6f1-12a47f7c7086&search=afabad7a-c7a3-48dd-a6f1-12a47f7c7086 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51147881

Charles Sery $57.20 / tax id: 8143464689 LID: 6108518426

#inbound CARRIER: AAA EXPRESS CALLER: RANJIT - +1 661-717-3818 CURRENT ISSUE: following up with the lumper fee amounting to $609 / comcheck code : 20828 51767 0671 0004 / solving CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0c748f27-92a5-49ab-85f7-50e76f7588b9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e50e1f23-bcab-46dd-8cef-98eef38a9a03&search=e50e1f23-bcab-46dd-8cef-98eef38a9a03 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51147849

RANJIT SINGH LID: 6931008270 $609 - tax id : 461734845

#inbound CARRIER: LUCOL TRUCKING LLC CALLER: Luckson - +1 951-500-0695 CURRENT ISSUE: asking what's the procedure of changing ELD / call got disconnected while providing resolution CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b5b935f9-83b4-4837-a75a-b7e7a7bf9670 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b42f98d5-1190-40d7-ae07-0fb6a28f7c56&search=b42f98d5-1190-40d7-ae07-0fb6a28f7c56 ZENDESK LINK: NA

asking whats the procedure of changing ELD

motif to ELD Madate plus

#inbound CARRIER: BOND TRANSIT INC CALLER: Oleg - NA CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/569441e9-e973-4652-9fb5-d26bb2dc3ee3 WORKLOAD LINK: ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/ec0a697d-56a4-4469-9b08-f7a4d564f5ee/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CHAVEZ TRANSPORTS LLC CALLER: Alfredo - +1 760-235-5234 CURRENT ISSUE: asking a follow up regarding with lumper fee amounting to $530 / tax id: 56-2174318 / comcheck code: 20828 51785 0611 3397 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7508d50b-b735-4e09-a458-c49943070f0d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7ea064ad-6ea2-41f6-ab18-2d08e875d617&search=7ea064ad-6ea2-41f6-ab18-2d08e875d617 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51145882

Alfredo Chavez $530 / tax id: 56-2174318 LID: 1262865784

#inbound #sronly CARRIER: ANTICA EXPRESS INC CALLER: Pablo - +1 773-882-7538 CURRENT ISSUE: lumper fee amounting to $172 / tax id: capstone / comcheck code: 20828 51789 5748 6516 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bc966606-bd90-4e11-a894-76a2792bf997 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c95aa829-97c3-4d8a-8e0e-affc3654423c&search=c95aa829-97c3-4d8a-8e0e-affc3654423c ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51148816

Pablo Kormiyenko $172 / tax id: capstone LID: 7015775994

#inbound CARRIER: DTS / DIRECT TRANS SOLUTIONS CALLER: Benito Ariel - +1 713-261-5434 CURRENT ISSUE: still at the shipper waiting to get loaded and might be running late to DO due to this CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/65edf320-8297-4a8f-8f74-ef51fc5a8739 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e01f2ae3-cebe-47bd-9ec2-5d7f4d69a34f&search=e01f2ae3-cebe-47bd-9ec2-5d7f4d69a34f ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51174770

#inbound CARRIER: FORCING DREAMS 2 REALITY LLC CALLER: Travis - +1 202-750-9196 CURRENT ISSUE: wanna get removed from this because he just accidentally booked this CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/91a06ebb-ba68-4064-b257-b80b975e58bd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b64164ce-f97a-49d1-a5b0-2e9bced87d36&search=b64164ce-f97a-49d1-a5b0-2e9bced87d36 ZENDESK LINK: NA

7499001806

#inbound CARRIER: MANDOLPH & SONS CALLER: William - +1 909-536-8066 CURRENT ISSUE: asking for multi-stop fee since he went to another facility to pick up the load CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1243699b-c3c0-4797-9ca9-2ec05df3e46c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5125cd2e-6acb-4fa2-aa1b-76c4ac943fec&search=5125cd2e-6acb-4fa2-aa1b-76c4ac943fec ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51176265

New Address:; 4890 S Alameda St, Vernon, CA 90058

#inbound CARRIER: GATEWAY LOGISTICS INC CALLER: ABDULRAHIM - +1 703-214-4994 CURRENT ISSUE: the app showing delivered but the driver is still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/036138c6-ad24-481f-8251-fd68847c56bf WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fdb306a2-0272-4a97-a1f8-620e3b784dda&search=fdb306a2-0272-4a97-a1f8-620e3b784dda ZENDESK LINK: NA

5373584698

#inbound CARRIER:ELU FIRST LOGISTICS LLC CALLER: AMROT - +1 612-806-9281 CURRENT ISSUE: must have ACH on file to be considered as compliant CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/68a6e6ef-9344-4916-bb19-3b8a04092258 WORKLOAD LINK: NA ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3c32a46a-d60f-45e7-a917-4ce2059d9f59/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/30ba8fc7-4476-42f6-acbb-e0435af03452 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: EASY TRANSPORTATION L.L.C. CALLER: Tyrone - +1 414-975-6200 CURRENT ISSUE: cannot book loads on the app / did BTS already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d4944f6b-e473-452b-b12d-4e439e92201c WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51177899 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b6c27d49-5afa-48ec-bee7-4d0a113e6670/contacts/external?tenancy=uber%2Fproduction

#inbound CARRIER: Ransom s Delivery CALLER: Jerome - +1 713-924-8467 CURRENT ISSUE: asking if his request for detention at the receiver went through CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/07223e13-af03-420c-b0c2-4a7d2f94ef5f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bb31cb6d-6107-4a89-97d8-44f1a06666b2&search=bb31cb6d-6107-4a89-97d8-44f1a06666b2 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51178735

1711918

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b641339d-9f28-4143-9a8b-e47a59c21179 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CONVICTION TRUCKING INC CALLER: EVENET - +1 305-709-8261 CURRENT ISSUE: automated_tracking_suspension CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3f4693e3-3802-4c23-9b11-ab46f0e0147d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1ff6b5a2-a67e-4490-9775-ed2f3e06ceb2&search=1ff6b5a2-a67e-4490-9775-ed2f3e06ceb2 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51179229 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/e5fa3ae9-9b0d-43b4-8b99-2db926f9fa5a/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: INTERSTELLAR CONSOLIDATED INC CALLER: Jagoda- +1 646-824-0674 CURRENT ISSUE: the driver cannot make the delivery to the new schedule. the schedule was from Sept 14 at 11am to Sept 14 at 20:00 / he wanted to push the schedule back to the original appt time instead CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b5121020-127d-445b-9f09-a37e00982d5c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5d542cb2-183e-4cef-be16-3149691feca4&search=5d542cb2-183e-4cef-be16-3149691feca4 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51179466

2005284586

11:00 on sept 14

#inbound CARRIER: LOAD RANGER TRUCKING LLC CALLER: Robert - +1 951-453-4039 CURRENT ISSUE: might be running late to DO due to delay at the shipper but said that he will just call back later CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/56d6455c-aef6-46ae-8e56-f899fe546e88 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ea0639d5-4c82-467c-8d16-55e2d6a50e71&search=ea0639d5-4c82-467c-8d16-55e2d6a50e71 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7968eaaf-5b83-4ab7-9ad9-893118d24e1b WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: AMERICAN ELITE TRUCKING LLC CALLER: Alex - +1 951-318-3138 CURRENT ISSUE: only has 1 truck but on the app it's showing 50 fleet on hid end CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/46818c7a-fa81-407e-b3e6-d918fe98bd14 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51179726

50 fleet / but only has 1

#inbound CARRIER: Comm Trucking LLC CALLER: Frances - 1 469-261-3847 CURRENT ISSUE: wanna get removed from this due to they did not book this loa CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d73f8aee-82ac-4b0d-88b7-5aab4896421b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c9b68a0c-60ef-4cfb-8fbd-cef083464383&search=c9b68a0c-60ef-4cfb-8fbd-cef083464383 ZENDESK LINK: NA

#inbound #genesys-error (call got dropped) CARRIER: Comm Trucking LLC CALLER: Frances - 1 469-261-3847 CURRENT ISSUE: haven't received the payments yet for this CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d73f8aee-82ac-4b0d-88b7-5aab4896421b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=546e2c42-d7c9-4f8c-9252-d9c40a3dd6df&search=546e2c42-d7c9-4f8c-9252-d9c40a3dd6df ZENDESK LINK: NA

jessie -

#inbound CARRIER: Garibay Transport Inc CALLER: Evelyn - +1 951-226-2112 / tax id: 205543318 CURRENT ISSUE: lumper fee amounting to $120 / tax id: 205543318 / comcheck code: 20828 51975 3390 7175 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/dd56e9f3-b0d8-4881-8f3a-c6ffccfb725e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=61f216e7-86c8-41fd-87bd-5123ae23ec15&search=61f216e7-86c8-41fd-87bd-5123ae23ec15 ZENDESK LINK: NA

Alex Garibay $120 / tax id: 205543318 LID: 9144639234

#inbound CARRIER: D&E Trucking Company CALLER: Shane - +1 254-631-3755 CURRENT ISSUE: needs to re-stack the load and also needs a lumper services / call got dropped CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f2f6bd23-074c-4e66-b39c-3361a15555da WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fdd9da1e-d002-46de-8e94-673bce2475c9&search=fdd9da1e-d002-46de-8e94-673bce2475c9 ZENDESK LINK: NA

#inbound CARRIER: DEEP PACIFIC TRANS INC CALLER: Hardeep - +1 916-694-9946 CURRENT ISSUE: asking how to submit docs CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c76991cd-7649-436d-9b92-58d5bd30d3e0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1f97aca5-16d6-4e6c-abb8-28857180008d&search=1f97aca5-16d6-4e6c-abb8-28857180008d ZENDESK LINK: NA

#inbound CARRIER: Jesus A Cabrera Jimenez CALLER: Jesus - +1 909-549-3656 CURRENT ISSUE: asking for the payments CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0bdcfe0f-4b9d-482a-8b04-919e9b94c4ad WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1da75f7a-31e9-45b7-a9e5-85a31cdd5ab8&search=1da75f7a-31e9-45b7-a9e5-85a31cdd5ab8 ZENDESK LINK: NA

#inbound #sronly CARRIER: PDC EXPRESS LLC CALLER: phillip - +1 704-930-4896 CURRENT ISSUE: wanna change the driver to Taurus Rome (Driver) CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2b5e2647-eb49-4bc8-927b-b6ea26941bca WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b7bc0865-a5b8-4793-8bfd-a3ff179d2124&search=b7bc0865-a5b8-4793-8bfd-a3ff179d2124 ZENDESK LINK: NA

#inbound CARRIER: C HALL EXPRESS CALLER: Carl - +1 214-476-0542 CURRENT ISSUE: wanna change the PU appt time to 12:00 noon Sept 14 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f3bc0df7-df7e-423e-b381-eb5af7c0b5aa WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9fbf8fe1-a6ab-4f8e-a01a-49333f978524&search=9fbf8fe1-a6ab-4f8e-a01a-49333f978524 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/412bcd5a-c5a3-41d4-a9d1-52e93cc0d7cd/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: FAHRENHEIT EXPRESS INC CALLER: Khader - +1 331-315-5672 CURRENT ISSUE: wanna change the the payment method to quick pay CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4ce32140-05b7-486f-abb6-288b727c1b56 WORKLOAD LINK: NA ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/bc634acb-3858-4bde-a50f-7f0f81e93269/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CAPITAL S TRANSPORT LLC CALLER: shanika ; +1 909-319-3866 CURRENT ISSUE: must have ACH on file to be considered as compliant / educate the carrier CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/20d124a6-28d6-4312-83aa-faf5156b299f WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/d96697d2-bdb2-45be-a9c6-d86dc2b0b85c/info/identification?tenancy=uber%2Fproduction

408177

#inbound CARRIER: BRAD TRUCKING & LOGISTICS LLC CALLER: Chris - +1 478-258-3823 CURRENT ISSUE: wanna req detention at the shipper since they loaded him late / educate the carrier CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e710bb86-d5ae-423f-acaa-600358b01ebc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3ed897c6-3fa1-4c95-a32a-4e5246f309a0&search=3ed897c6-3fa1-4c95-a32a-4e5246f309a0 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b726c346-8f9b-4351-ba0c-d27636b07a95 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/31812e56-e447-41c0-bdea-d635a00c6999 WORKLOAD LINK: ZENDESK LINK:

#inbound #sronly CARRIER: GSM CARRIER INC CALLER: MUNDH, GURPREET - +1 530-788-6721 CURRENT ISSUE: wanna make an offer amounting to $3500 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/058ae8e7-7075-4c38-9767-5abec64ec487 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d4bd0c41-5de2-48da-89df-a987f6280ff4&search=d4bd0c41-5de2-48da-89df-a987f6280ff4 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51325979 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6147d480-1cc9-4637-b27c-20fcb8915d8b/info/identification?tenancy=uber%2Fproduction

1223345

#inbound CARRIER: YEMI TRUCKING LLC CALLER: Tamiru - +1 615-210-7719 CURRENT ISSUE: still at the receiver waiting to get unloaded / educate the carrier CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b8e6082c-6653-4018-a391-6a73c647dda6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=633bdb40-3a1a-4064-81de-b9c99924890a&search=633bdb40-3a1a-4064-81de-b9c99924890a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51326279

#inbound CARRIER: Modular Closets CALLER: Joe - +1 732-492-3252 CURRENT ISSUE: asking where the driver is right now CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ad8b2118-8b27-4f60-a8e9-b8f5a6485d13 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dc3ffb06-700a-40c5-ab06-1c0ae0e73b52&search=dc3ffb06-700a-40c5-ab06-1c0ae0e73b52 ZENDESK LINK: NA

Joe - +1 732-492-3252

rose:

#inbound CARRIER: MHM TRANS LLC CALLER: Gurdip - +1 732-585-7268 CURRENT ISSUE: asking to get re-assign from this since he got a message from the shipper that they will still work him in and he's half an hour away from the facility / no option to re-book on his end as well CURRENT STOP: available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1579276e-253b-4c19-bedf-6c6c7804bad5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fc719c10-74ae-47e0-bb89-c3cac22cf706&search=fc719c10-74ae-47e0-bb89-c3cac22cf706 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51326982 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/d3146d91-a9bc-4b7f-8b5b-a2973a619ae7/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/07eafd07-8712-4872-b765-7afbe1938ed6 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MANNY TRANSPORTATION LLC CALLER: Emmanuel - +1 321-276-1912 CURRENT ISSUE: asking if he could still pick this up tomorrow morning / educate the dr about the window appt time CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/99c783ae-4e73-49b9-977d-32247129f8ea WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=01af430f-e17e-4980-9caa-3a23c24447be&search=01af430f-e17e-4980-9caa-3a23c24447be ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/ec287e5e-e5f9-41e8-aa89-ece69f806eaa/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: E L WILLIAMS TRUCKING, INC. CALLER: Edward - +1 817-875-4997 CURRENT ISSUE: cannot req detention on the app / educate the carrier CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0aab47bd-21e3-4a56-ab57-b2932d50babb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=344b8e40-c7ee-45fa-af8c-111a558b1442&search=344b8e40-c7ee-45fa-af8c-111a558b1442 ZENDESK LINK: NA

#inbound #sronly CARRIER: ZEUS LOGISTICS LLC CALLER: Randall, Broderick - +1 919-273-6057 CURRENT ISSUE: lumper fee amounting to $230 / tax id: 3087555 / comcheck code: 20828 52961 2603 7729 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fc505acb-f6fa-4093-bce0-4fda839ca8fd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=69fec582-3eb4-40cb-b427-74f7751499b9&search=69fec582-3eb4-40cb-b427-74f7751499b9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51328647

17:00

Randall, Broderick $230 / tax id: 3087555 LID: 1706708144

#inbound #sronly CARRIER: SRR FLEET TRANSPORTATION LLC CALLER: Joshua - +1 817-983-2941 CURRENT ISSUE: lumper amounting to $470.20 / tax id: 45-3087555 / comcheck code: 20828 52967 9551 8850 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/88fc410e-67c3-4f3d-9eb6-463ef20bc127 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9c05f634-792c-49af-8dbd-fd5386ff07e9&search=9c05f634-792c-49af-8dbd-fd5386ff07e9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51328987

Josh Ramsay $470.20 / tax id: 45-3087555 LID: 1183999567

#inbound CARRIER: WALIDAD TRUCKING LLC CALLER: Saleem - +1 312-539-5967 CURRENT ISSUE: wanna change the appt time to today at 9/19 at the receiver / educate the carrier about the original appt time CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/98bf9325-bff3-4e76-a2ea-564aa9d44cb5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1dc4d753-9452-4106-aee3-cba33b7e2a61&search=1dc4d753-9452-4106-aee3-cba33b7e2a61 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8ab3776f-ec9e-413c-aa10-e75598fe5322 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: PLUS CARRIERS INC CALLER: Brian - +1 646-637-5532 CURRENT ISSUE: detention denied at the receiver but insisted that he arrived on time at th CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8ab3776f-ec9e-413c-aa10-e75598fe5322 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae7e2fea-4434-42d4-a3ab-981c7fa25f60&search=ae7e2fea-4434-42d4-a3ab-981c7fa25f60 ZENDESK LINK:

5089649884

#inbound CARRIER: LOPEZ TRUCKING CALLER: Melvin - +1 323-849-8214 CURRENT ISSUE: refusing to unload bec the appt time has been changed to 21st at 13:00 instead of tomorrow at 19:00 / call got dropped, CB but no answer CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a106faa4-08f7-482a-b4cb-eaa1f920ed67 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=488537a8-f743-4bd2-98f0-cdd5e1407150&search=488537a8-f743-4bd2-98f0-cdd5e1407150 ZENDESK LINK: NA

975122809

20th ///// but received and email saying that it was changed to

#inbound CARRIER: IEH FREIGHT SERVICES LLC CALLER: Lorenzo - +1 469-432-5056 CURRENT ISSUE: lumper fee amounting to $135 / tax id: 43-30875555 / comcheck code: 20828 52982 2724 1929 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/969c5a7b-284a-429a-acd4-a9ad087d558e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f686a9a2-d873-4a46-af68-41b45d1744a2&search=f686a9a2-d873-4a46-af68-41b45d1744a2 ZENDESK LINK: NA

Antonio Prado-Atayde LID: 4539875917 $135 / tax id: 43-30875555

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7922b2a7-2d26-4b46-a2ae-b5c49d467dc2 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: EASY SERVICE LLC CALLER: Tahir - +1 317-473-3068 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6c16fcee-ed28-42a6-b01a-0dbd1493ea3b WORKLOAD LINK: NA ZENDESK LINK: NA

1059306

#inbound #sronly CARRIER: OLYMPIC TRUCKLINES INC CALLER: DMYTRO - +1 805-358-4208 CURRENT ISSUE: lumper fee amounting to $491 / tax id: 205543318 / comcheck code: 20828 53008 5444 7074 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d6987358-c2df-43a9-9eaa-48b458547fb1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7dfd9bc1-2801-4c54-9a47-81589711ab82&search=7dfd9bc1-2801-4c54-9a47-81589711ab82 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51330483

Dmytro Pyvovarov $491 / tax id: 205543318 LID: 1035963824

9/21

#inbound #sronly CARRIER: YASMEEN TRANSPORT LLC CALLER: Ali - +1 336-500-5200 CURRENT ISSUE: wanna make an offer amounting to $1850 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6976c4e5-28ca-4f56-b92a-963a293e8fed WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=417c0f4a-bb6f-4fcd-9d75-154dab16d330&search=417c0f4a-bb6f-4fcd-9d75-154dab16d330 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51357840 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/1dff0f50-7f6a-4c69-a4ee-91efe237f6d6/contacts/external?tenancy=uber%2Fproduction

1098072

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4f4a3670-b1db-4442-ab0f-30ee7eaff4f4 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: asking if i could put the rate back to its original on the app before CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/45f94846-5723-4cc2-a29c-04f524af4f8b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6e6fc14d-394c-4db4-b9e3-3772ac96ff35&search=6e6fc14d-394c-4db4-b9e3-3772ac96ff35 ZENDESK LINK: NA

#inbound CARRIER: NA CALLER: Ascend Global Strategies / Brandon - +1 801-616-2828 CURRENT ISSUE: asking where the driver is right now since it will be closed in 8 mins CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/07d83cb6-db08-450d-b90b-eae80265fc4e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=63b27cf2-bd54-4cf8-a06a-ddae9eb78010&search=63b27cf2-bd54-4cf8-a06a-ddae9eb78010 ZENDESK LINK: NA

Ascend Global Strategies Brandon - +1 801-616-2828

rose

#inbound CARRIER: NS LOGISTICS INC CALLER: pupinder - +1 856-558-1061 CURRENT ISSUE: wanna make an offer amounting to $3000 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/553f3e9a-319e-49b2-8ac6-950cb66bf715 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8abac380-90ce-42c6-91a2-6b9781cb78ac&search=8abac380-90ce-42c6-91a2-6b9781cb78ac ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6c11785f-f19e-4ddc-a732-eb7fc97435e3/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: NBA TRUCKING LLC CALLER: Adam - +1 317-654-6325 CURRENT ISSUE: wanted to add a driver to the fleet / follow up CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7aff4023-0335-4383-9981-664f414c5658 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51357337

Full Name: Phone: Email:

115278

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/45d8c01d-6e9c-479a-82cf-9abd6746406b WORKLOAD LINK: ZENDESK LINK:

#inbound #sronly CARRIER: SHERGILL LOGISTICS INC CALLER: Dalwinder - +1 925-577-1853 CURRENT ISSUE: asking the temperature CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/74239a90-8547-4e9c-b7d2-e566a6fb6510 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e7bba8ac-a1ab-4615-a6d5-2383c3cf67f9&search=e7bba8ac-a1ab-4615-a6d5-2383c3cf67f9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51361376

#inbound CARRIER: Garcia Trucking CALLER: hector - +1 209-756-1271 CURRENT ISSUE: cannot request detention at the receiver since the original appt time was supposed to be at 10:30 and it was changed to 16:00 in 9/20/2023 / escalate CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0c577bc1-3483-48a5-9638-5c532966d573 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=391f7178-6ca1-4bd2-b825-f97f6c731a64&search=391f7178-6ca1-4bd2-b825-f97f6c731a64 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51362384

#inbound CARRIER: BASRA INSTITUTE CALLER: Prem - +1 510-304-7257 CURRENT ISSUE: cannot request detention on the app / educate the driver CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d96a39e9-93e7-458d-8e28-d2cca461cbd3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4ed672ac-8506-4c0f-8c0d-2d8eefd1f7ab&search=4ed672ac-8506-4c0f-8c0d-2d8eefd1f7ab ZENDESK LINK: NA

9809770821

#inbound CARRIER: PDP TRUCKING INC CALLER: Trei - +1 469-279-7926 CURRENT ISSUE: wanna change the PU pick up time to 15:00 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/77153e72-8476-4e2d-a59b-3b712f9b181f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=495909bb-3c95-4d44-ad39-c73da014b370&search=495909bb-3c95-4d44-ad39-c73da014b370 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/888dc5a2-0aec-497c-a15e-1132685cf7e0/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: M Castillo Transport LLC CALLER: Leidy - +1 209-900-3265 CURRENT ISSUE: wanna add a driver to the fleet but doesn't have his email address yet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/63c01815-d650-404e-8d03-10af04e134d5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=11bbeb62-0070-4d2b-8845-dfaa779d0464&search=11bbeb62-0070-4d2b-8845-dfaa779d0464 ZENDESK LINK: NA

#inbound CARRIER: JOHN JOHN TONKA TRUCKS CALLER: John - +1 713-906-3521 CURRENT ISSUE: wanna make an offer amounting to $1250 CURRENT STOP: Available PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f9a0897a-a891-433e-ac2c-433048a11e69&search=f9a0897a-a891-433e-ac2c-433048a11e69 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/02522806-deb7-45c1-a7d7-e11eb461e799/info/identification?tenancy=uber%2Fproduction

jj@jjtt.bid

1499039

#inbound CARRIER: L & T LLC CALLER: Mel - +1 510-982-9543 CURRENT ISSUE: following up with the payments CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ff5e3e95-b773-4941-a2e0-873ef2b49af4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c1984048-b087-4bbc-9f39-ed1d742195cc&search=c1984048-b087-4bbc-9f39-ed1d742195cc ZENDESK LINK: NA

2977778847

#inbound CARRIER: SPOT LOGISTICS INC CALLER: MANINDER - +1 916-226-7973 CURRENT ISSUE: wanna change the driver to lavi singh CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d218bfc3-e4a4-4603-9394-d2f7a2ff208e WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/43c6b6a2-bd7f-489f-85da-a84b55f99369/info/identification?tenancy=uber%2Fproduction

5667570853

LAVI SINGH

#inbound CARRIER: VECTOUR FREIGHT SERVICES LLC CALLER: Robert - +1 404-981-1917 CURRENT ISSUE: wanna remove his name on the fleet since he's not working on this anymore CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e17c12c2-86f8-4171-b33f-5f2ed7eeeaa1 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51364011 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b7e056fa-d7d4-4d9c-a774-0e204384d834/info/identification?tenancy=uber%2Fproduction

79175

#inbound CARRIER: PRESSURE EXPRESS CALLER: Billy - +1 901-289-3814 CURRENT ISSUE: call got dc while asking some information about his detention, tried to CB but no answer CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/72636694-44d9-4b2b-82f3-01e87c24116c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=27479ab5-513b-48b1-a4dd-cc3a2a82827a&search=27479ab5-513b-48b1-a4dd-cc3a2a82827a ZENDESK LINK: NA

2608703870

#inbound CARRIER: KOTM TRUCKING LLC CALLER: Kenneth - +1 903-650-7622 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/44d9e55d-636e-4749-a9b1-85af8ac7dd35 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1ef1fff8-cc83-4d06-94e7-fd0f679c77bb&search=1ef1fff8-cc83-4d06-94e7-fd0f679c77bb ZENDESK LINK: NA

#inbound CARRIER: MAB TRUCKING LLC CALLER: Michael - +1 678-464-8138 CURRENT ISSUE: wanna request another comcheck for $57.20 since the $58 that he requested on the app wasn't accepted / tax id: 814346469 / comcheck code: 20828 53228 7450 4858 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9060817b-9c8a-4979-9434-a1149377d0c7 https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9060817b-9c8a-4979-9434-a1149377d0c7 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ca0d493c-8d6f-4052-a741-8f0079779e93&search=ca0d493c-8d6f-4052-a741-8f0079779e93 ZENDESK LINK: NA

Michael Batemon $57.20 / tax id: 814346469 LID: 7496888546

#inbound CARRIER: KARAN TRANSPORT LLC CALLER: Sukh- +1 206-412-3243 CURRENT ISSUE: still at the shipper waiting to get loaded / educate the carrier CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5b250ff0-8494-49ba-8cb4-58e5d9cedd26 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7ab63d88-5935-446c-af3e-a3e99c3f9698&search=7ab63d88-5935-446c-af3e-a3e99c3f9698 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51368614

7367734559

#inbound CARRIER: MRB TRUCKING INC CALLER: Mohammad - +1 708-925-4468 CURRENT ISSUE: asking to get re-assign on this since someone from the shipper told him that they are gonna get him load even though he arrived late CURRENT STOP: Accepted PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b1028cbb-c3f4-4be7-b1d1-76ffeab606d9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=420850d9-26ae-4d82-8d74-f654a4299f39&search=420850d9-26ae-4d82-8d74-f654a4299f39 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/5139016

#inbound CARRIER: GXR TRANSPORTATION LLC CALLER: Natalie - +1 562-967-0259 CURRENT ISSUE: cannot book loads / did BTS already / "something went wrong" / escal CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ad0147a8-f1f8-407d-85e0-493cb526d292 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b408ab45-05cd-434f-b59a-e4804029e625&search=b408ab45-05cd-434f-b59a-e4804029e625 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51394460 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/8eccb3e4-f1ec-47cb-b0ab-104eba7c24a7/info/identification?tenancy=uber%2Fproduction

1224688

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e6c99df8-7b06-4f71-bddc-a2e4628398a2 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MAZIN TRANS LLC CALLER: Alfateh - +1 571-329-9797 CURRENT ISSUE: the receiver is closed CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://freight-ops-web.uberinternal.com/workload?load=ae6e8d66-426b-4274-88cb-d0a7a55e6460&search=ae6e8d66-426b-4274-88cb-d0a7a55e6460 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae6e8d66-426b-4274-88cb-d0a7a55e6460&search=ae6e8d66-426b-4274-88cb-d0a7a55e6460 ZENDESK LINK: NA

topher

#inbound CARRIER: RICHSHAR TRUCKING LLC CALLER: Edmond - +1 443-629-8828 CURRENT ISSUE: wanna make an offer amounting to $330 CURRENT STOP: Avail PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/aeafa651-2a3b-4d08-80cb-e10b5297cbeb WORKLOAD LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/aeafa651-2a3b-4d08-80cb-e10b5297cbeb https://freight-ops-web.uberinternal.com/workload?load=c7a6d358-e8bc-4478-9e5b-16f792f2d3c8&search=c7a6d358-e8bc-4478-9e5b-16f792f2d3c8 https://freight-ops-web.uberinternal.com/workload?load=0c9c7f51-d665-4c11-9f04-c81aa2bb6f5a&search=0c9c7f51-d665-4c11-9f04-c81aa2bb6f5a https://freight-ops-web.uberinternal.com/workload?load=fb6467ab-0233-46b8-9742-3ea7e50f2054&search=fb6467ab-0233-46b8-9742-3ea7e50f2054 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/79f5677a-4d2c-414c-9711-1089475208af/info/identification?tenancy=uber%2Fproduction

JC

3566908

#inbound CARRIER: EFFICIENCY TRUCKING LLC CALLER: CALVIN - +1 626-689-5612 CURRENT ISSUE: the app's showing delivered but he still at the receiver waiting to get unloaded CURRENT STOP: At Atop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/89eb80db-cc63-4fcc-a6e2-ad1e4a968c8c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=727efb64-4da1-407c-8411-afd0cea2e6d2&search=727efb64-4da1-407c-8411-afd0cea2e6d2 ZENDESK LINK: NA

#inbound CARRIER: SMOOTH TRUCKING LLC CALLER: Gale - +1 901-643-0374 CURRENT ISSUE: asking for another PU number starts with 3 with no letters CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/41868142-e3b8-4518-bf4f-068cd73750b1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ad32e5e7-fe2a-40d2-99f7-1f376cd0e90a&search=ad32e5e7-fe2a-40d2-99f7-1f376cd0e90a ZENDESK LINK: NA

michelle -

#inbound CARRIER: LEON S TRANSPORTATION CALLER: Kiran - +1 661-319-9107 CURRENT ISSUE: the driver have been removed from this but he is at the facility already picking up the load / asking to get re-assign on this CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0dfa29b0-4d2c-42b8-83bf-d4f8510ed161 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6681b05d-dbb6-4374-bfac-48784c254429&search=6681b05d-dbb6-4374-bfac-48784c254429 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51397385 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/e3dce4eb-7f70-4a54-98a0-e445b8801993/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: JM&A LLC CALLER: James - +1 314-309-5123 CURRENT ISSUE: following up on this CURRENT STOP: Valparaiso, IN PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7f082de8-7d5f-4a4a-bce4-71ca942b1e7a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=997a416b-ab36-498b-a557-b4a338f0bfc5&search=997a416b-ab36-498b-a557-b4a338f0bfc5 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51357146

6820239566 6620239566

#inbound CARRIER: WEST MOTOR FREIGHT OF PA. CALLER: Damien - +1 414-899-5701 CURRENT ISSUE: still at the shipper waiting to get loaded CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b8f7a642-a572-4419-8a2f-c28599a884a2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=20798133-fdb6-4897-8d08-3e1cef1091c1&search=20798133-fdb6-4897-8d08-3e1cef1091c1 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ca785dc3-2972-4f54-9230-0cd5581f696c WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/339e500f-3043-458e-b867-9fa51051be9d WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MUD LOGISTICS CALLER: JEFFERY - +1 424-786-9032 CURRENT ISSUE: arrived late at the receiver due to mechanical issue. and asking if we could get this re-scheduled instead CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/be144cda-dfc9-42fe-8987-25665e33b937 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4f25722c-1c4c-48ce-a71e-d3f9cc2cdb54&search=4f25722c-1c4c-48ce-a71e-d3f9cc2cdb54 ZENDESK LINK: NA

iya

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bfe3dbc2-e370-4d15-98af-3abf1b5404ba WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: PRO PERFORMANCE TRUCKING LLC CALLER: Jordan - +1 832-270-4911 CURRENT ISSUE: product won't be ready until Friday/ following up with TONU CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d538f9c7-faed-4ab6-a0ce-47463df012b1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=33b52e25-491f-457d-878a-7ec67e7fd39e&search=33b52e25-491f-457d-878a-7ec67e7fd39e ZENDESK LINK: NA

berna

#inbound CARRIER: PUSH-N-WEIGHT TRANSPORTATION LLC CALLER: Joseph - +1 209-628-4303 CURRENT ISSUE: wanna request a driver assist since he unloaded himself at the receiver CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/61c37643-7419-49ff-b6df-fe723b0bafd6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5bc9ba93-a91b-4d1a-9fec-d74c5752e5bb&search=5bc9ba93-a91b-4d1a-9fec-d74c5752e5bb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51399360

6407419761

#inbound CARRIER: EXCLUSIVE TRANSPORTATION INC CALLER: isaura - +1 951-420-5064 CURRENT ISSUE: wanna change the driver to Eduardo Mejia CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6152c93d-436a-4542-9cf2-93d3ed657324 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8fe490e7-9270-4f28-9505-f03c24d384a5&search=8fe490e7-9270-4f28-9505-f03c24d384a5 ZENDESK LINK: NA

#inbound CARRIER: BIBRA TRANSPORT CALLER: Sakit - +1 559-691-9722 CURRENT ISSUE: wanna add a driver / walked him thru the web portal instead CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/001d41d4-63bb-4d89-a3ef-bbe38d31a4d9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8c0d597a-0644-432e-9388-0dbca1849cd7&search=8c0d597a-0644-432e-9388-0dbca1849cd7 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a17c4167-c79a-4750-9a7e-a31fdd080566 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: SPOT LOGISTICS INC CALLER: maninder - +1 916-226-7973 CURRENT ISSUE: no empty trailer at the shipper and they were told to bring their own trailer if they wanna get loaded / willing to get their own trailer but asking for extra compensation CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/92fe48bb-8372-46d8-ae80-376483930a71 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=87541ae4-a40a-43c8-9356-28c55a9a6bad&search=87541ae4-a40a-43c8-9356-28c55a9a6bad ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51446139

#inbound CARRIER: STATE EXPRESS INC CALLER: Mark - Anonymous CURRENT ISSUE: following up with the lumper amounting to 375 (possible fraud) CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f75d773c-0a66-4fac-807d-ff69b37a0410 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a43f357c-aa8d-4db5-87c7-97c081057153&search=a43f357c-aa8d-4db5-87c7-97c081057153 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51442287

#inbound CARRIER: CALLER:
CURRENT ISSUE: the caller cannot hear me, will try to CB CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a4663ff5-8980-4047-8419-f6296a9a1483 WORKLOAD LINK: ZENDESK LINK: NA

#inbound CARRIER: US FAST TRANSPORT LLC CALLER: Dalwinder - +1 443-570-3381 CURRENT ISSUE: wanna change the driver to Noman Haider CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/31e3f076-a398-4678-9fc9-e2ce4496706f WORKLOAD LINK: hhttps://freight-ops-web.uberinternal.com/workload?load=306a4583-b17f-4494-b85e-0e5aca7f311e&search=306a4583-b17f-4494-b85e-0e5aca7f311e ZENDESK LINK: NA

786 zd213

#inbound CARRIER: INSTA-LOAD TRUCKING LLC CALLER: STEVENDEARREAN - +1 314-313-8025 CURRENT ISSUE: automated_reliability_deactivation / following up since he's insisting that he doesn't have any problem with his score CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0a7ccf38-1a08-4b9b-9a63-fb8d2e25da22 WORKLOAD LINK: NA ZENDESK LINK: https://freight-ops-web.uberinternal.com/carriers/v2/e272cb40-ff37-4e63-a41b-e25c52ebe7cf/info/identification?tenancy=uber%2Fproduction

1242174

#inbound #sronly CARRIER: RICFRAY LLC CALLER: Ricardo - +1 757-947-7842 CURRENT ISSUE: wanna make an offer amounting to $600 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/211263fd-a726-4ec5-8638-0992d88f5220 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=79ab7f62-d709-455b-b32c-71fbc836b83c&search=79ab7f62-d709-455b-b32c-71fbc836b83c ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51447217 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/a0e24333-5556-40af-a31c-456f299ba6e6/info/identification?tenancy=uber%2Fproduction

2431708059

#inbound #sronly CARRIER: MORE FOR LESS LOGISTICS LLC CALLER: Cedric - +1 770-905-0911 CURRENT ISSUE: wanna make an offer amounting to $600 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/89022ede-c6a7-43d4-a6b4-67d1c18daacc WORKLOAD LINK: ZENDESK LINK: https://freight-ops-web.uberinternal.com/workload?load=b4259fda-a7c8-4abb-996e-ee4a587df23e&search=b4259fda-a7c8-4abb-996e-ee4a587df23e PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/f915ced7-afc5-471b-bba9-a230a53ace15/info/identification?tenancy=uber%2Fproduction

100766

#inbound CARRIER: RM TRUCKING CALLER: Balwinder - +1 661-330-1069 CURRENT ISSUE: following up on this / the load is not ready CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/680d1170-0705-4dd8-bac2-96ab450bc213 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e65bf7f8-57e5-4e6d-b3e4-6520967ebc5d&search=e65bf7f8-57e5-4e6d-b3e4-6520967ebc5d ZENDESK LINK: NA

#inbound CARRIER: LEONE LOGISTICS LLC CALLER: Bai - +1 508-360-5330 CURRENT ISSUE: must have ACH on file to be considered as compliant / cannot book loads / submitted the ACH last week already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a88381bc-0f73-4451-ba5e-a868af0d65e2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4de9f38e-88ed-46ea-a9b0-96cad296f175&search=4de9f38e-88ed-46ea-a9b0-96cad296f175 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51145754 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/48234687-cef0-44f5-bf23-df46f8f94485/info/identification?tenancy=uber%2Fproduction

5911179701

#inbound #sronly CARRIER: EASY FREIGHT CORP CALLER: Artak - +1 407-906-9999 CURRENT ISSUE: wanna make an offer amounting to $1000 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/819b5af8-92d5-418c-985b-4da853e7603f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e9736880-ebaf-4d8a-9273-6b071430df51&search=e9736880-ebaf-4d8a-9273-6b071430df51 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51447921 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/61d819a9-03d0-4d36-a8bc-20b7ce6ecc56/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MEGA CARGO FREIGHT INC CALLER: Mike - +1 214-919-2279 CURRENT ISSUE: the driver is at the shipper right now and when they got the BOL, the carrier's name written on it is UBER FREIGHT LLC and not MEGA CARGO FREIGHT INC CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/199aa188-d836-4eb6-b0a5-f173a19cc583 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=64ab854a-6aa1-49a2-a17a-6fe5224c4a60&search=64ab854a-6aa1-49a2-a17a-6fe5224c4a60 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51448211

#inbound CARRIER: STATE EXPRESS INC CALLER: Mark - Anonymous CURRENT ISSUE: following up with the lumper fee amounting to $315 (possible fraud) CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ac45afa4-7df8-442f-989d-90ab4f30f0dc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a43f357c-aa8d-4db5-87c7-97c081057153&search=a43f357c-aa8d-4db5-87c7-97c081057153 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9ad39d42-e18a-4ea9-b625-9cd72f25d21c WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: ALL AMERICAN LOGISTICS CALLER: Chris ; +1 619-964-8624 CURRENT ISSUE: wanna let us know that his ETA would be 18:00 at the receiver CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2376e721-ec6a-4a08-94c3-f27f136ea104 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0baaccd9-26d2-484a-96d5-459b856336cc&search=0baaccd9-26d2-484a-96d5-459b856336cc ZENDESK LINK: NA

240144902

#inbound #sronly CARRIER: S M HARRIS LLC CALLER: Shawin - +1 240-384-8162 CURRENT ISSUE: lumper fee amounting to $115 / tax id: 4530875555 / comcheck code: 20828 54024 3757 3028 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bdefb0e0-3504-4bb2-8f04-ec208d61e69e&search=bdefb0e0-3504-4bb2-8f04-ec208d61e69e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51479415

Shawin Harris $115 / tax id: 4530875555 LID: 1103795296

1103795296

#inbound CARRIER: CAL SWIFT LOGISTICS INC CALLER: Vahram - +1 747-227-0627 CURRENT ISSUE: over the listed weight around 43k lbs CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c5d19684-d875-4b2d-aef4-38f9b9ba4ff6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4557eafe-897f-4e81-ae29-6bbeb78ab5e2&search=4557eafe-897f-4e81-ae29-6bbeb78ab5e2 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51479887

#inbound CARRIER: JRD TRUCK LINE INC CALLER: Param - +1 559-905-8173 CURRENT ISSUE: cannot book load / did bts already CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b1538e6e-fdbf-4a49-8459-f932c53653fc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6fae956d-9f30-4fa4-bda7-28d60068ea09&search=6fae956d-9f30-4fa4-bda7-28d60068ea09 ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b46448a5-9dee-453a-aa2e-8736b98bb754/info/identification?tenancy=uber%2Fproduction

3430381

#inbound CARRIER: IWAN TRANSPORT INC CALLER: Robert - +1 815-708-3840 CURRENT ISSUE: asking what's the temp on this CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1a456cf8-6bb0-4f8a-91c8-27e7acfe062c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a1079931-c4d9-4a41-9bad-652577e58797&search=a1079931-c4d9-4a41-9bad-652577e58797 ZENDESK LINK: NA

#inbound CARRIER: SHARK TRANS INC CALLER: Sharon - +1 909-896-8247 CURRENT ISSUE: not receiving any notification about dedicated lane CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5d1567c8-5cd1-4d90-b55c-e75943f6bac1 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51481136 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/463aa720-5d9d-47eb-8318-a957a37bf348/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: EASY TRANSPORTATION L.L.C. CALLER: Tyrone - +1 414-975-6200 CURRENT ISSUE: the rate is $356 when he booked this and went down to $305 / wanna get removed from this instead CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ddecb88b-cf3e-43e9-8f05-9ffd0dbb4377 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=543dcf6b-4655-433e-b6c6-307f1f66aeb1&search=543dcf6b-4655-433e-b6c6-307f1f66aeb1 ZENDESK LINK: NA

8512003220

#inbound CARRIER: RAILPORT SERVICES, LLC. CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a0c67141-0906-47f9-b2de-99e202ba09d1 WORKLOAD LINK: ZENDESK LINK:

6700621

#inbound CARRIER: K&A Quality Transport Services LLC CALLER: Joshua - +1 813-593-2742 CURRENT ISSUE: been waiting at the receiver for over 2 hrs already and still haven't got unloaded yet CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/03d5fe78-1517-4d9a-b69b-73342623a016 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=9259448b-83b9-412c-ab87-b3e2edebac8e&search=9259448b-83b9-412c-ab87-b3e2edebac8e ZENDESK LINK: NA

#inbound CARRIER: OUTLAND TRANSPORT LLC CALLER: Daryl - +1 832-235-8011 CURRENT ISSUE: account suspended CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a9df6a93-ea57-45bd-b1ec-e1aac5c18954 WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/31579759-50fb-4904-a5b3-305350bbbd2e/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MUD LOGISTICS CALLER: Jeffery - +1 336-918-3304 CURRENT ISSUE: asking for another DO number starts with letter C and 4 digit number CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/beedf711-2f31-4244-86c2-d578acea6371 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4f25722c-1c4c-48ce-a71e-d3f9cc2cdb54&search=4f25722c-1c4c-48ce-a71e-d3f9cc2cdb54 ZENDESK LINK: NA

#inbound CARRIER: GLOBIA TRANSIT LLC CALLER: Christopher - +1 214-298-8472 CURRENT ISSUE: overweight for 46k lbs / asking to take some load off to make it on legal limit CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2c7f17a0-aed3-4d0c-b455-9219a742a03d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6cbb2f5f-da5a-4216-9e34-3689052a5036&search=6cbb2f5f-da5a-4216-9e34-3689052a5036 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51483695

#inbound CARRIER: BARZIE GROUP LOGISTICS LLC CALLER: Luke - +1 253-455-4984 CURRENT ISSUE: just wanna let us know that he already delivered the load CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3e23d663-7e48-47d9-8a19-d1c980425879 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=612d90b1-fbaa-4e83-af2e-2858d9dc0160&search=612d90b1-fbaa-4e83-af2e-2858d9dc0160 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/91c9a613-4240-4430-af8d-127141db718f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: PANNU TRANS LOGISTICS INC CALLER: Aman - +1 209-666-5735 CURRENT ISSUE: account suspended / account was re-activated before but it's suspended again and he wanna know why - pls assist CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/13e5683e-6f51-4eec-8b47-3f03030990d7 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51484633

#inbound #sronly CARRIER: SIMRAN GILL TRUCKING INC CALLER: Arti - +1 408-830-7036 CURRENT ISSUE: wanna make an offer amounting to $2050 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1b89cd80-c314-4629-9404-3c7593d3e5d9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f4e33302-7693-4078-a652-a57e472e6493&search=f4e33302-7693-4078-a652-a57e472e6493 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51484773 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/483e16bf-ae18-48fb-bd52-2aaa40f2e4ec/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: KHEHRA TRANSPORT INC CALLER: Gurmukh - +1 707-439-5291 CURRENT ISSUE: wanna change the driver to Aman Khehra CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4a4abcc4-54d6-445e-b70e-018519783dd8 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3237820c-15c6-4aff-9ef4-51a786391444&search=3237820c-15c6-4aff-9ef4-51a786391444 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51484954

#inbound CARRIER: JR'S TRUCKING CALLER: camilo - +1 760-812-9214 CURRENT ISSUE: wanna change the appt time for delivery at 14:00 instead CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3333794a-db3c-4340-9889-7a6e67777bad WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8cc07be9-a921-4964-8765-020fca2eb53c&search=8cc07be9-a921-4964-8765-020fca2eb53c ZENDESK LINK: NA PROIFLE: https://freight-ops-web.uberinternal.com/carriers/v2/870be5a9-4011-4f19-a48e-1c4501636095/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MEMI TRANSPORT LLC CALLER: Alhareth - +1 214-662-1766 CURRENT ISSUE: load showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/341ee68c-4c4b-4fa8-9edb-7ae967a1467c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=783dcfe1-8a55-4af3-8adc-f8b7bd94c3ed&search=783dcfe1-8a55-4af3-8adc-f8b7bd94c3ed ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/af8b291b-0d56-4fd0-a50f-5b4f79a5eef7 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: Dantae Hall Transport CALLER: Dantae - +1 832-229-0732 CURRENT ISSUE: asking to sign up but call got dc CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fd55c40b-95f1-4386-a113-5fccaf4ecafa WORKLOAD LINK: NA ZENDESK LINK:

2887387 969443

Dante Hall Transport

#inbound CARRIER: KO-NOC TRANSPORTATION LLC CALLER: Carey - +1 404-483-5720 CURRENT ISSUE: lumper fee amounting to $57.20 / tax id: 814346469 / comcheck code: 20828 54089 9487 8254 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8ddba62d-0e5b-48b5-bc78-0f40ad15bf98 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e40ceea-a077-4234-a455-f8795779f0a3&search=3e40ceea-a077-4234-a455-f8795779f0a3 ZENDESK LINK: NA

Carey Hodo $57.20 / tax id: 814346469 LID: 5988868132

9/27

#inbound #sronly CARRIER: Salmex Transport LLC CALLER: Nelson - +1 818-968-1693 CURRENT ISSUE: wanna make an offer amounting to $450 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a6bcd959-098c-4257-88a6-b9ad706dfa5c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6eca158b-a804-42f2-9438-abe34c775244&search=6eca158b-a804-42f2-9438-abe34c775244 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51514606 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/4ff80fd0-fd0a-4f40-95f9-054e17c39ec1?tenancy=uber%2Fproduction

2748003

#inbound CARRIER: APR TRANSPORT LLC CALLER: anatolie - +1 828-273-8925 CURRENT ISSUE: following up with the delivery appt time CURRENT STOP: At stop 4 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5263f029-51a4-4be9-9e29-93863a86fab0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=bd7dc76e-6750-4e23-b891-2d79e9775f4b&search=bd7dc76e-6750-4e23-b891-2d79e9775f4b ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51501200

#inbound CARRIER: MKA CARGO CORP CALLER: Diego - +1 224-265-4343 CURRENT ISSUE: wanna get removed from this bec they booked this by mistake CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b195fc62-ec92-4dcf-8b39-832075508f57 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b41c99cf-d7cc-45db-9f2d-89916b56357c&search=b41c99cf-d7cc-45db-9f2d-89916b56357c ZENDESK LINK: NA

#inbound CARRIER: MARLA TRANSPORT LLC CALLER: olger - +1 734-516-9343 CURRENT ISSUE: load is not yet delivered but the app's showing delivered already CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/122749a1-1b0a-4d46-b12a-0e53de616d65 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d65ba0c5-2fd2-426f-907d-f5035a49a7c4&search=d65ba0c5-2fd2-426f-907d-f5035a49a7c4 ZENDESK LINK: NA

#inbound CARRIER: AMERICAN CARRIER INC CALLER: Gurmit - +1 317-626-7080 CURRENT ISSUE: wanna cancel this load bec his other load prior to this has been cancelled as well CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/002cdad2-1980-4dbd-bdcb-112913f0d1cd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c0dfac81-92c1-4e11-b678-bae6c8eb2cd3&search=c0dfac81-92c1-4e11-b678-bae6c8eb2cd3 ZENDESK LINK: NA

#inbound CARRIER: JPS TRANSPORT INC CALLER: Kamaljit - +1 972-838-8185 CURRENT ISSUE: wanna delete the account since they're gonna transfer to uber driver CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6df8a4a8-d303-4677-b8a3-75427cd9efc2 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51482124 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/2d5aa2d4-5922-409c-8220-cf0ac64aab5a/info/identification?tenancy=uber%2Fproduction

3355655

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f1a71c02-6d11-45d7-8459-feab83aed53c WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: NESEXPRESS LLC CALLER: Elhadi - +1 310-618-4804 CURRENT ISSUE: carrier type is unsupported for compliant check / insisting that he already submitted all the docs needed since last week CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/55e6f5a5-5dfe-426f-84ba-5ba340469375 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51382193 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6a785dac-68b0-46db-8f2e-ebfe9527c92c/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: RAI ENTERPRISES INC CALLER: Gurnam - +1 818-836-9824 CURRENT ISSUE: refusing to unload since he was told that the appt time is 21:00 and not 18:00 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8ebcffc5-d4e1-4a07-ae8d-b1976f06570d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f874f4a1-7af3-4870-8d4b-13d27ec101e0&search=f874f4a1-7af3-4870-8d4b-13d27ec101e0 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51518635

#inbound #sronly CARRIER: NORTH STAR TRANS LLC CALLER: Jaswinderjeet - +1 201-449-9347 CURRENT ISSUE: only loaded 28 pallets instead of 30 / written on the BOL / advised to proceed to the receiver as normal CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ba2d53f0-39b9-415f-8a02-64761929bf3d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=26cccec3-d458-495e-b562-0dc5022c71f9&search=26cccec3-d458-495e-b562-0dc5022c71f9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51518803

#inbound #sronly CARRIER: SELLAM EXPRESS LLC CALLER: JASMIN - +1 704-222-2179 CURRENT ISSUE: wanna let us know that the driver paid the lumper OOP amounting to $148 / ratecon sent CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a8564d6e-04fb-4389-9b0b-da73c546697f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=55d4ef4e-fbfc-4781-973c-058c8605e70d&search=55d4ef4e-fbfc-4781-973c-058c8605e70d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51518969

#inbound CARRIER: AGX CARRIERS CALLER: John - +1 888-328-0471 CURRENT ISSUE: rate went down from $1,109 to $1,005 when he booked it CURRENT STOP: Driver unassigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a852b0bd-8375-4df9-8b8f-f9151a256fce WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ea796cce-729f-4d84-ba80-98013f55b675&search=ea796cce-729f-4d84-ba80-98013f55b675 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51515113

#inbound #sronly CARRIER: H & G TRUCKING LLC CALLER: Fernando - +1 919-904-8515 CURRENT ISSUE: wanna make an offer amounting to $650 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b5f9c014-f56a-4e22-9a64-418beff619b2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=14925f95-0464-45d4-9fec-669b5377623d&search=14925f95-0464-45d4-9fec-669b5377623d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51519682 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/e54c3e6c-78f2-4ca5-b490-7785c2945fe0/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: BHULLAR LOGISTICS CALLER: Jagpreet - +1 707-366-1610 CURRENT ISSUE: need another PU number starts with 8 CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3bbd08b2-a0e4-4b70-87f2-ed4c7a93f292 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8af5a47d-2ce7-4907-b223-00e439b43576&search=8af5a47d-2ce7-4907-b223-00e439b43576 ZENDESK LINK: NA

raf

#inbound CARRIER: RUBIO'S TRUCKING COMPANY INC CALLER: Sal - +1 831-757-7756 CURRENT ISSUE: wanna add a driver to the fleet / escalate / needs another PU number starts with CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/19580fa2-1493-4a28-8276-c0439f560d89 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=71c07239-7b5e-4493-b14c-74ed9fc7cb27&search=71c07239-7b5e-4493-b14c-74ed9fc7cb27 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51519936

Name: Garry Rosas Phone: 8315787769 Email: afterhours@rubiostruckinginc.com

#inbound CARRIER: SLOWPOKE TRUCKING COMPANY LLC CALLER: Bell, Robert - +1 714-277-0743 CURRENT ISSUE: wanna push back the pick up appt time since he needs to take his 10 hr break. ETA is 9/27 at 14:00 - 15:00 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1255e62f-b4b6-46f7-bfd3-a386d8645e14 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=014e6b6a-bb68-4749-bac1-a1257f625bf3&search=014e6b6a-bb68-4749-bac1-a1257f625bf3 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/79c1597c-b66c-4284-94b7-49dcfda1f2e9/info/identification?tenancy=uber%2Fproduction

1367276

#inbound CARRIER: PB07 TRANSPORT INC CALLER: Paul - +1 317-833-0206 CURRENT ISSUE: still at the shipper waiting to get loaded / been waiting for over 6 hrs already but the appt time is 18:00 CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8f11b60d-9469-4b56-a12f-41ea0e59dfe7 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f92a1432-d95d-49df-b702-d12058abbb61&search=f92a1432-d95d-49df-b702-d12058abbb61 ZENDESK LINK: NA

topher -

3414367846

#inbound CARRIER: OUTKAST TRUCKING CALLER: TOMOY - +1 909-600-8299 CURRENT ISSUE: following up with TONU since there's no load for him to pick up at the shipper CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0b397761-e5d3-4751-8036-98b86254c9bc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3a9c65b7-5a79-4821-8a59-af8a1a587d0a&search=3a9c65b7-5a79-4821-8a59-af8a1a587d0a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51519112

raf -

#inbound #sronly CARRIER: BLACK FOX EXPRESS CALLER: Branko - +1 970-989-3900 CURRENT ISSUE: lumper fee amounting to $577 / tax id: 4530875555 / comcheck code: 20828 54321 1785 6724 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4105ee12-1b0d-482b-81de-544c6da0b90a WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d47323d1-e145-46a2-ba81-45f12a56b20f&search=d47323d1-e145-46a2-ba81-45f12a56b20f ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51520728

Branko Manic $577 / tax id: 4530875555 LID: 1233371729

#inbound CARRIER: CAROLINA DREAMER TRANSPORTATION CALLER: Yancy - +1 843-568-5186 CURRENT ISSUE: POD rejected / insisted that there's a receiver's signature on it CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/25a99d24-26be-4ada-978d-88975f4cfd42 https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fc34447d-2531-48e4-b63f-e0530b9fc6fe WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a1eec755-e966-46e5-92c9-1a452b708f3e&search=a1eec755-e966-46e5-92c9-1a452b708f3e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51446237

#inbound CARRIER: ERNEST AND SONS ENTERPRISES LLC CALLER: ERNEST - +1 513-765-0069 CURRENT ISSUE: wanna change the appt time for PU by 4:00 instead CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d584b940-a8fe-4233-a948-f84d81d61915 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fc97bc3f-b5f0-441f-ad5a-d4653466b61e&search=fc97bc3f-b5f0-441f-ad5a-d4653466b61e ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/9b27656d-cbfc-4715-aa93-6f228568bff3/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: JB TRUCKING INC CALLER: MANINDER - +1 571-762-7777 CURRENT ISSUE: asking for the trailer requirements CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/787cf9a7-9f6f-4a1c-a639-db501b7b8a69 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=720a189c-69b9-43dd-9b6b-16bc79b61524&search=720a189c-69b9-43dd-9b6b-16bc79b61524 ZENDESK LINK: NA

#inbound CARRIER: EMMANUEL LOGISTICS LLC CALLER: Carlos - +1 347-679-1893 CURRENT ISSUE: asking how to upload the docs / walked him thru the app CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f84711fc-299b-4a62-877b-fa8aed3e8ab3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fbc42364-4ce4-4ff8-9ed5-e681afaa649e&search=fbc42364-4ce4-4ff8-9ed5-e681afaa649e ZENDESK LINK: NA

Sep 27 18:04 EDT

6230946061

#inbound CARRIER: AAHIL LOGISTICS INC CALLER: Mohammed - +1 650-716-6423 CURRENT ISSUE: wanna update the trailer number to 517762 CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7326651f-b564-4793-bd49-4467e71da88d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=533a461b-8560-4033-bf63-db4aad3e1b3e&search=533a461b-8560-4033-bf63-db4aad3e1b3e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51546507

#inbound #proactive_call CARRIER: MAG FAMILY LLC CALLER: Muluebrahn - +1 707-228-4773 CURRENT ISSUE: the driver's running late to PU due to mechanical issue. ETA is 22:30 - 23:00 CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9ea3c0f0-a4ec-4979-88c1-6e8aa40613ca WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7e1abb06-f9ad-4915-9b5e-a9e686d774e9&search=7e1abb06-f9ad-4915-9b5e-a9e686d774e9 ZENDESK LINK: NA

#inbound CARRIER: RASHI NAKSH LOGISTICS INC CALLER: Gopal - +1 279-348-0823 CURRENT ISSUE: wanna get removed from this due to mechanical issue CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e7f14ae8-df3b-48f3-8c00-a49cb735118b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1f9c7afa-205f-46c0-bc45-756fcc9e4f8b&search=1f9c7afa-205f-46c0-bc45-756fcc9e4f8b ZENDESK LINK: NA

#inbound CARRIER: USS LOGISTICS INC CALLER: Upjinder - +1 209-287-4878 CURRENT ISSUE: just wanna let us know that the shipper is now loading him CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/25ba8370-daab-4cc7-b5b6-734648a90536 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b9fe68ba-1584-4f50-9cf0-5e8351cf9ce1&search=b9fe68ba-1584-4f50-9cf0-5e8351cf9ce1 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51550728

#inbound CARRIER: BIGHORN FREIGHT CALLER: justus - +1 469-247-4760 CURRENT ISSUE: the shipper doesn't have the product so they're not gonna load the driver anymore CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f7a47f41-a962-48bf-9b8a-b39cdcaa7f85 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b39a8fdb-7456-4386-bb04-709e14ca9277&search=b39a8fdb-7456-4386-bb04-709e14ca9277 ZENDESK LINK: NA

john

#inbound #genesys-error CARRIER: ONE LEGACY LOGISTICS LLC CALLER: D'Antoine - +1 678-907-3808 CURRENT ISSUE: the shipper is not gonna load him anymore since he had a tire blowout but he's insisting that he arrived there at 19:00 / call got dc automatically CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5e778708-7550-4c85-b563-0c42021bb4f6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fa174774-c0fd-4031-9679-c145b6f1f8e5&search=fa174774-c0fd-4031-9679-c145b6f1f8e5 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51546320

19:00

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK:https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e7f0b989-7cc3-4c06-8f08-2c2250cf6a83 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: MUMPHREY TRANSPORTATION LLC CALLER: Johnny - +1 214-334-0547 CURRENT ISSUE: he was told that the appt time for PU is 22:00 and not 20:00 / and asking what to do with this - pls assist CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0258d3b2-3f7a-4b2b-ab68-8ff98c0beb55 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=91731710-4c1b-49d4-946a-34b502bb2650&search=91731710-4c1b-49d4-946a-34b502bb2650 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51554799

#inbound CARRIER: ELSAPIYO LLC CALLER: Adan - +1 909-232-2720 CURRENT ISSUE: been waiting for over an hour to get loaded already / explain detention instead CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7d71ecee-378d-49b4-b7b6-cfdfb350b7c5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b5735c2e-2b00-47e2-9988-3b083f14ca86&search=b5735c2e-2b00-47e2-9988-3b083f14ca86 ZENDESK LINK: NA

#inbound CARRIER: COCO & SI CORP CALLER: Rositsa - +1 224-256-9608 CURRENT ISSUE: wanna let us know that the driver is now in route to the delivery CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7b095949-b197-49aa-b893-9c127e8e2b54 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8a88c7f0-f1c0-4230-a64f-e935723bbfa3&search=8a88c7f0-f1c0-4230-a64f-e935723bbfa3 ZENDESK LINK: NA

1237404668

#inbound CARRIER: RAI TRANSPORT INC CALLER: SARANPREET - +1 951-999-2882 CURRENT ISSUE: asking how to submit docs on the app / updated the load status instead CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8a61cbdf-0446-4548-a385-84c30c03adcb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ddc504ab-b6f6-423a-99ce-5f19fa44df68&search=ddc504ab-b6f6-423a-99ce-5f19fa44df68 ZENDESK LINK: NA

20:35

#inbound CARRIER: LV EXPRESS LLC CALLER: Lal - +1 812-891-9129 CURRENT ISSUE: asking why the load has been cancelled CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b1d13717-4d22-4a04-9851-02f98aad6407 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=237aed39-9892-4422-877a-0116e8527ec1&search=237aed39-9892-4422-877a-0116e8527ec1 ZENDESK LINK: NA

39069817940276451

#inbound CARRIER: LV EXPRESS LLC CALLER: Lal - +1 812-891-9129 CURRENT ISSUE: wanna get removed from this due to other load has been cancelled as well CURRENT STOP: Driver assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b1d13717-4d22-4a04-9851-02f98aad6407 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4a0d1f83-752b-4477-9628-4cfe0aa709d4&search=4a0d1f83-752b-4477-9628-4cfe0aa709d4 ZENDESK LINK: NA

#inbound CARRIER: KOHNIC TRANS CALLER: Arnel - +1 817-793-6717 CURRENT ISSUE: trailer rejected at the shipper due to weak floor CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2cd32f92-388c-449c-87e7-0f54142467d9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=81de3895-64fb-419e-b093-aa1ada13b5d7&search=81de3895-64fb-419e-b093-aa1ada13b5d7 ZENDESK LINK: NA

#inbound CARRIER: WELCOME LOGISTICS INC CALLER: Singh, Kuldeep - +1 510-570-0004 CURRENT ISSUE: wanna make an offer for $2100 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2de90d6d-4869-4adf-ae3c-9e8541842435 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fc011b07-8b82-4b1c-be22-e02458d24ab3&search=fc011b07-8b82-4b1c-be22-e02458d24ab3 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/4e28d12e-3089-4352-809e-75a38f809187/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: PROFESSIONAL GRADE HAULING LLC CALLER: Dan - +1 412-452-4577 CURRENT ISSUE: cannot book loads on the app / did BTS already / escal CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4e4e3e09-d0aa-4393-b03d-04ac690fdfe8 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51556042 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/2622c522-eed3-4ba8-b15b-80183cb69d88/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: SUNRISE TRANSPORT LLC CALLER: Marina - +1 916-223-9618 CURRENT ISSUE: wanna let us know that the load has been delivered CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6d93f5c6-9bde-4661-9398-0cf52760085e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=671cce39-9772-490c-ac55-1c2e2fad7ba2&search=671cce39-9772-490c-ac55-1c2e2fad7ba2 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f6fffd3e-8dd5-4861-97bb-c106cc3daa70 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: ROAD FORCE 1 INC CALLER: Ramin - +1 818-300-2977 CURRENT ISSUE: the load's showing delivered but the he's still in route to the delivery CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/23f8559a-3d08-4556-9cae-4c4b3c6be029 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=941f6f1e-d740-44f6-92bf-98122f24bfbc&search=941f6f1e-d740-44f6-92bf-98122f24bfbc ZENDESK LINK: NA

#inbound CARRIER: LFD TRUCKING LLC CALLER: Paul - +1 912-438-1473 CURRENT ISSUE: been waiting to receiver for over 2 hrs already CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/96a901eb-35b3-46ac-90d2-1434c8f9afc0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=13c0e4cc-50a7-43cd-9dae-418ab22adf86&search=13c0e4cc-50a7-43cd-9dae-418ab22adf86 ZENDESK LINK: NA

#inbound CARRIER: AB NEWFORT EXPRESS LLC CALLER: ABEL - +1 717-701-7757 CURRENT ISSUE: trailer got rejected since it needs a Reefer / bounce CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/42e6cf1d-ccc8-44a2-a749-1d9d01933e4f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c3ce8766-e4bb-453e-acc0-7b5a15fd22d0&search=c3ce8766-e4bb-453e-acc0-7b5a15fd22d0 ZENDESK LINK: NA

#inbound CARRIER: LUCKY 100 TRUCKING LLC CALLER: Rene - +1 682-402-9377 CURRENT ISSUE: asking the weight for this load CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6c00f7ea-93ed-4fb2-8ab8-9032e4df9f62 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=7adfc543-8064-4104-ba28-86c998e7d5fc&search=7adfc543-8064-4104-ba28-86c998e7d5fc ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/696306d3-6b69-4de1-a00a-be6a59de714e/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: PHL TRUCKING LLC CALLER: Robert - +1 610-968-0834 CURRENT ISSUE: lumper fee amounting to $88.85 / tax id: 453087555/ comcheck code: 20828 54581 7618 3593 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e887a41f-f98d-46f7-aab1-781897e3418c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b4b07a83-9041-4f69-9fe5-0a8a1175b1e7&search=b4b07a83-9041-4f69-9fe5-0a8a1175b1e7 ZENDESK LINK: NA

Robert Souvannavong $88.85 / tax id: 453087555

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6a6c97fb-277a-42f8-b990-ce6467f5f20d WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: H S PANNU TRUCKING CALLER: Harpreet - +1 209-361-4539 CURRENT ISSUE: the load was overweight of 45k lbs instead of 43k lbs instead and the shipper will take the whole off his trailer since he cannot haul this being overweight CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7161ea51-2a05-4667-ae74-70fb3d4194ba WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e60bbad-a116-4eb3-839c-401a4690337e&search=3e60bbad-a116-4eb3-839c-401a4690337e ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51555734

2k lbs

#inbound CARRIER: MATRIX LOGISTICS INC CALLER: Kushtrim - +1 773-682-8165 CURRENT ISSUE: just wanna let us know that he already picked up the load CURRENT STOP: Dispacthed PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4101b885-b2da-4621-b8a7-45c96b5f4cd2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dee674e9-f884-4962-95a3-81a4dbd0952f&search=dee674e9-f884-4962-95a3-81a4dbd0952f ZENDESK LINK: NA

2627239211

#inbound CARRIER: UNITED BROTHERS LOGISTICS LLC CALLER: Mazen - +1 321-304-1285 CURRENT ISSUE: this load has been picked up by another carrier CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2fe2b264-85e3-4412-8467-f6449843173f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6456cf52-a8dd-46d3-b4d4-6a991c7c27cc&search=6456cf52-a8dd-46d3-b4d4-6a991c7c27cc ZENDESK LINK: NA

rj -

#inbound CARRIER: 1 WOMAN TRANSPORTATION CALLER: Keara - +1 972-589-4524 CURRENT ISSUE: wanna add a driver to the fleet CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c966b071-2f5a-42d4-ade0-fc843e71642c WORKLOAD LINK: ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51639133 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/5924dd2f-9e9a-4369-98c5-76374f47307f/info/identification?tenancy=uber%2Fproduction

Full Name: Kelvin Simien Phone: 3374998330 Email: trash-boat@lide.com

#inbound CARRIER: JOT TRUCKLINE INC CALLER: Amarjeet - +1 206-999-0577 CURRENT ISSUE: following up with his compensation for TONU CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3b8a8372-bc62-4a4d-a68a-28b6a0cfec96 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=37681db0-0444-414e-8907-0c78bd6129b2&search=37681db0-0444-414e-8907-0c78bd6129b2 ZENDESK LINK: NA

7486625303

michelle

#inbound #proactive_call CARRIER: SARLI INC CALLER: Jodhbir - +1 510-401-7005 CURRENT ISSUE: following up with the re-schedule time at the DO since the driver was late due to delay at the shipper CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3780565f-827b-4240-853f-ed7d56e217d5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=323d7d09-51a5-4db1-b918-c5448e4d4657&search=323d7d09-51a5-4db1-b918-c5448e4d4657 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51634743

raf -

#inbound CARRIER: L7 TRUCKING LLC CALLER: Lionel- +1 661-808-7660 CURRENT ISSUE: Driver arrived at the DO facility and they refused to unload him due to the appointment that they have is on 10/04/202, 00:00 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/60a9cdf2-7fc3-4629-926e-630aeccbeba0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a221c9ac-79c7-4491-beef-edc3940542c6&search=a221c9ac-79c7-4491-beef-edc3940542c6 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51637637

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fe073a64-df83-4d93-829c-ca58f24053d0 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: A Square Logistics INC CALLER: Harpreet - +1 604-799-6873 CURRENT ISSUE: asking for the email of customs broker since he needs to submit his clearance documenets CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5a3dc930-7775-4dcf-8854-9870429d3e33 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d9baf217-27d6-485b-961a-8ea53f9fd463&search=d9baf217-27d6-485b-961a-8ea53f9fd463 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51632795

Customs Broker:

Axxess International 360 rue Franquet, beureau 110 Quebec, Quebec, Canada G1P 4n3 (418) 658-0390 www.axxessintl.com

#inbound #genesys-error CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: SARLI INC CALLER: Jodhbir - +1 510-401-7005 CURRENT ISSUE: following up with the new DO sched since the driver was late due to delay at the shipper CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/14711e25-4aa2-4bf1-8ecb-771f7195c143 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=323d7d09-51a5-4db1-b918-c5448e4d4657&search=323d7d09-51a5-4db1-b918-c5448e4d4657 ZENDESK LINK: NA

michelle

#inbound CARRIER: JSS TRUCKING LLC CALLER: Jean - +1 203-206-0323 CURRENT ISSUE: wanna get removed from this due to another load coming from this lane was cancelled as well CURRENT STOP: Dispatched PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fd5f95cf-aa55-4680-bf9c-a364836e1a98 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=220f88de-4c50-4d0c-a835-14e2bacfd5cf&search=220f88de-4c50-4d0c-a835-14e2bacfd5cf ZENDESK LINK: NA

#inbound CARRIER: 1KINGG CALLER: Joe - +1 213-515-1200 CURRENT ISSUE: the app's not working to upload the docs / updated the load status instead CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e32548dd-d8b0-40e0-98cc-19f1afcfa386 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f1948c01-2a12-47cd-a96b-937c8d357d65&search=f1948c01-2a12-47cd-a96b-937c8d357d65 ZENDESK LINK: NA

#inbound CARRIER: Good Karma Trucking LLC CALLER: Anthony - +1 412-722-2843 CURRENT ISSUE: unable to book loads / did BTS already CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d6fd3d9c-53d2-40ee-8075-513e6dce0fc9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=be0ca222-7cbf-4e82-b1f9-f0b575b4330f&search=be0ca222-7cbf-4e82-b1f9-f0b575b4330f ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51407104 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/a07b501e-699f-4841-b10c-3edbb6b8631e/info/identification?tenancy=uber%2Fproduction

3508555

#inbound #sronly CARRIER: DASMESH TRUCKING INC CALLER: Jagdeep - +1 209-235-7740 CURRENT ISSUE: wanna make an offer amounting to $530 CURRENT STOP: Avail PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6681905c-734b-4864-aa68-f02b1fd7982c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=5e43efce-4391-42e6-84a4-5ff26239a3a9&search=5e43efce-4391-42e6-84a4-5ff26239a3a9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51672225 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/70f6ee21-05d3-4695-8fb8-91a4f9b5ff27/info/identification?tenancy=uber%2Fproduction

080964

#inbound CARRIER: ROAD A TRANSPORT INC CALLER: Pardeep - +1 209-305-1883 CURRENT ISSUE: account suspended / follow up CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/22cadeea-e26f-42e5-a1dd-b0b0c6518a92 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/48483835

#inbound CARRIER: DIESEL LIFE INC CALLER: Jagdeep - +1 929-433-9180 CURRENT ISSUE: wanna add a driver to the fleet CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b5ee76dd-aa4f-4cbd-ba37-c4d5295809b6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ae841ed9-7c28-4fe0-9a07-e7e3fed213b6&search=ae841ed9-7c28-4fe0-9a07-e7e3fed213b6 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51673081

Jovan Singh 2092001033 virkjovan65@gmail.com

#inbound CARRIER: PRYMOR INC CALLER: Randy - +1 813-729-5550 CURRENT ISSUE: wanna get himself removed from this account since he's gonna transfer to another uber platform CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0c4f21e8-5851-4aaa-840f-eb6fcaf938f6 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51673362 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/f16293f9-59a4-44d0-97d9-2187af93e8b3/info/identification?tenancy=uber%2Fproduction

Randy McDuffa +1 813 785 3523 randy.mcduffa@yahoo.com

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0686e375-c9b5-4d53-94b7-39928b6ce5e7 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: VP EXPRESS INC CALLER: Luis- +1 312-569-2968 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4ba45bf2-8916-41a2-803f-0a1249a41351 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=fc109e64-f6ab-465f-9fcf-dfee51e3053a&search=fc109e64-f6ab-465f-9fcf-dfee51e3053a ZENDESK LINK: NA

#inbound CARRIER: BARATHI TRANSPORT LLC CALLER: Barathi - +1 425-443-7964 CURRENT ISSUE: running late to PU / ETA is 21:00 / bounce CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cae0b1a1-564e-4317-9ebd-3bb7a2dfb572 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8f7a7cf8-c172-4e21-88a2-0ce9e8958778&search=8f7a7cf8-c172-4e21-88a2-0ce9e8958778 ZENDESK LINK: NA

#inbound CARRIER: STATE EXPRESS INC CALLER: Adam - anonymous CURRENT ISSUE: asking for the load number coming from IL to GA CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3d209b1f-18f2-4013-8886-275c3c22609c WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/ec84f0dd-c19c-4b38-8964-4a5f57cd7fa3/info/identification?tenancy=uber%2Fproduction

IL to GA

#inbound CARRIER: BALANCED TRUCKING LLC CALLER: Kelly - +1 832-792-7991 CURRENT ISSUE: asking for the RMA number to get re-worked at the shipper since he was overweight because the shipper is gonna take some load off to make it on a legal limit CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2c567747-c964-4fb3-93f7-ca0044816057 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=beda0507-b038-43b4-b9a4-69c5a3defb84&search=beda0507-b038-43b4-b9a4-69c5a3defb84 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51674830

#inbound CARRIER: L&K FREIGHT LINE INC CALLER: Cesar - +1 915-316-7980 CURRENT ISSUE: refusing to provide the POD at the receiver CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c77a6bec-fb17-44ca-9792-959712d96f52 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=2e7c88f7-5d29-4218-ae16-98e34dfda01d&search=2e7c88f7-5d29-4218-ae16-98e34dfda01d ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51675221

#inbound CARRIER: CALLER: Andre - +1 443-803-8713 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2a0805ab-8fd6-492a-8c75-67e875534bf3 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: L & A FREIGHT SYSTEM INC CALLER: Iosif - +1 586-201-4204 CURRENT ISSUE: cannot make an offer on the load / educate the carrier instead CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/faa431cc-78ab-4c8c-a46b-dd11aa9efab9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a3ff7f3c-a350-4f73-a0cf-f757787ea9f1&search=a3ff7f3c-a350-4f73-a0cf-f757787ea9f1 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3f0588da-bc34-488a-b51e-2c4b9942670a/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: GRD LOGISTICS INC CALLER: Anterpreet - +1 562-387-9822 CURRENT ISSUE: still at the shipper waiting to get loaded because the shipper doesn't have forklift machine and doesn't know how long it's gonna take to load the driver / said that we will call back since he's in a family gathering CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/555867ad-589f-4ab5-a109-2686d170f28b https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/bcf00603-653d-437d-b904-330c85a810df WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0be082b8-60ee-4f22-8948-58c7cb46291f&search=0be082b8-60ee-4f22-8948-58c7cb46291f ZENDESK LINK: NA

#inbound CARRIER: M & A EXPRESS LLC CALLER: Alex - +1 623-236-4227 CURRENT ISSUE: wants to raise the rate for $1500 since according to him, the original appt time was Oct 3 but was changed to Oct 4 and he cannot waitany longer to deliver this / but upon double checking, there was no changes on this load CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e7417abc-743c-4d23-8536-b38ae9894acb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c35ad482-8729-4dd3-bb28-7ab7dca3bbbd&search=c35ad482-8729-4dd3-bb28-7ab7dca3bbbd ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51675932

#inbound CARRIER: Dark Horse Transport Service LLC CALLER: Carlos - +1 214-971-6502 CURRENT ISSUE: took the tracking quiz last 15 mins ago / adv that it will usually take 1 hr for his account to be lifted CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6caf0614-8863-4e7c-af5f-8c15587a3283 WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/46ea387b-881b-4ad1-9cb7-966ccca3bddf/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7169248a-ac1d-4795-8dab-b75d84f7a3c0 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: GOLDEN EAGLE LOGISTICS LLC CALLER: Sukchain - +1 770-912-2285 CURRENT ISSUE: paid the lumper fee out of his pocket amounting to $556.50 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c907e74b-5ec7-47cf-b56f-75fc10df8206 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=37d1de08-8fdf-449b-abfc-92153766f9bb&search=37d1de08-8fdf-449b-abfc-92153766f9bb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51675870 https://uberfreight.zendesk.com/agent/tickets/51677001

#inbound CARRIER: GOLDEN EAGLE LOGISTICS LLC CALLER: Sukchain - +1 770-912-2285 CURRENT ISSUE: wanna get removed from this due to delay prior to this load CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c907e74b-5ec7-47cf-b56f-75fc10df8206 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dfcc66c6-fead-4c51-b3e1-6ef31c8de7d0&search=dfcc66c6-fead-4c51-b3e1-6ef31c8de7d0 ZENDESK LINK: NA

#inbound CARRIER: GOLDEN EAGLE LOGISTICS LLC CALLER: Sukchain - +1 770-912-2285 CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/c907e74b-5ec7-47cf-b56f-75fc10df8206 WORKLOAD LINK: ZENDESK LINK: ;

#inbound CARRIER: BINGO TRANSPORT,LLC CALLER: Emin - +1 314-827-1200 CURRENT ISSUE: lumper fee amounting to $85 / more that 1 hr and 30 mins / escal CURRENT STOP: Memphis, TN PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/17220286-7f83-4c20-a42a-b492547b345b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=57d02592-dd8c-426d-b13d-a652c365e237&search=57d02592-dd8c-426d-b13d-a652c365e237 ZENDESK LINK:

#inbound CARRIER: CLOUDTRUCKS LLC CALLER: Ricky - +1 760-628-9167 CURRENT ISSUE: cannot book loads on the app / did BTS CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/815d0732-2f33-4b39-81c7-c58c8bfbc287 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c4c26226-b51a-4447-a60f-7d739a3374cb&search=c4c26226-b51a-4447-a60f-7d739a3374cb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51704583 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/48b50287-ecec-43a3-b2b9-7c1a14ca52e3/info/identification?tenancy=uber%2Fproduction

146672

#inbound #sronly CARRIER: CONCORD EXPRESS LLC CALLER: Darian - +1 215-858-2208 CURRENT ISSUE: wanna change the appt time for PU tomorrow at 9:00, Oct 4 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/144d77e4-02c4-422c-98bd-bd862558dbd5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0ba52f24-0389-4ab3-8390-99096afb7fc9&search=0ba52f24-0389-4ab3-8390-99096afb7fc9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51704932 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/4445255b-680f-4261-bd37-ee5de6018a68/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: RICHSHAR TRUCKING LLC CALLER: Desmin - +1 443-629-8828 CURRENT ISSUE: wanna make an offer amounting to $280 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f6a41811-f498-4fd2-947b-eed4178fe523 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=0d2416e0-564f-453d-8e7a-e3b9052af736&search=0d2416e0-564f-453d-8e7a-e3b9052af736 ZENDESK LINK: PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/79f5677a-4d2c-414c-9711-1089475208af/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: SAWA TRUCKING LLC CALLER: Ismael - +1 571-428-1760 CURRENT ISSUE: wanting to sign up but on the salesforce it's showing "wrong equipment" and he has 53" Dry Van and 1 trailer CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/42ad8c9b-d762-4bd8-943d-b21879b3ace9 WORKLOAD LINK: NA ZENDESK LINK:

1068293 3344921

#inbound CARRIER: INTEGRITY PREFERRED SERVICES II LLC CALLER: Devon - +1 608-696-8808 CURRENT ISSUE: following up with this issue / transferred to PIA CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2cef76b6-0172-47cd-ad9a-c8c68428b862 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d2fa5ecb-df40-4613-bcb3-4e547ab00259&search=d2fa5ecb-df40-4613-bcb3-4e547ab00259 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51704332

#inbound CARRIER: LUBENOW EXPRESS, LLC CALLER: Sonya - +1 843-615-9841 CURRENT ISSUE: wanna request for an early appt time to deliver this load since she's at the receiver now CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d6adb03d-c096-476d-80da-7a6d48437de2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=09c7b7f5-3296-485e-b640-bf5612748513&search=09c7b7f5-3296-485e-b640-bf5612748513 ZENDESK LINK: NA

early

#inbound CARRIER: DIALLO MALI LLC CALLER: Kaba - +1 347-995-7798 CURRENT ISSUE: asking for alcohol permit / advised to contact comdata ; 800-749-6058 CURRENT STOP: Driver Assigned PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0d40412a-a10d-402c-ab24-fe5af41e4878 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3d06fa6f-4269-4cd7-aee7-cbb4722277b9&search=3d06fa6f-4269-4cd7-aee7-cbb4722277b9 ZENDESK LINK: NA

#inbound CARRIER: Hernandez Trucking CALLER: Alonzo - +1 661-543-4276 CURRENT ISSUE: requesting for driver assist for $75 since he unloaded himself CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/27b81b47-c713-49fb-a167-c9227379d922 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ee6b41f6-d61b-470c-9d99-10ecf0dba5aa&search=ee6b41f6-d61b-470c-9d99-10ecf0dba5aa ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51706673

#inbound CARRIER: NA CALLER: Charles - +1 562-469-8857 CURRENT ISSUE: asking if this load is still available CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/043a138b-ca41-4361-8a18-466910d76f8f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=c8cb8373-8ad9-4454-81fd-4727e9ce038b&search=c8cb8373-8ad9-4454-81fd-4727e9ce038b ZENDESK LINK: NA

#inbound CARRIER: ALM GLOBAL LLC CALLER: Artis - +1 770-320-9999 CURRENT ISSUE: wanna change the driver to Leon Green CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1663c772-03ce-49f9-b9d6-52a77dd7902b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3a0b9760-b691-485b-983d-1f8a1442b873&search=3a0b9760-b691-485b-983d-1f8a1442b873 ZENDESK LINK: NA

6541213553 6544121355

#inbound CARRIER: NORTHLAND TRANSPORT LLC CALLER: adam - +1 612-227-5774 CURRENT ISSUE: wanna make an offer for $2250 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1d717fce-4a67-451d-9770-51871477d4f4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=451d9fda-179a-4b37-b101-2fce7b333a3b&search=451d9fda-179a-4b37-b101-2fce7b333a3b ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/38055130-4dca-4e9b-b968-5c8faee7ae17/info/identification?tenancy=uber%2Fproduction

1160461

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/968dbaa6-745d-48e0-a7f8-6965f0dfd57f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: JUST TRUCKING LLC CALLER: Tammy - +1 510-866-9739 CURRENT ISSUE: cannot book loads on the app / did BTS CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ac9bb267-175f-4ea8-a16c-5356e5d3b1df WORKLOAD LINK: ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51708181 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/e772b984-b323-4420-ac96-7c8e42a390cf/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: S&S TRUCKING OF HILLSBOROUGH LLC CALLER: Shayne - +1 813-951-6776 CURRENT ISSUE: wanna tag this load as delivered already since the app is not allowing him to do so CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3ae99258-adf8-45e2-818b-d8f9a2b4fdf3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=be60054c-b979-4aaa-a4cd-904f44d98a42&search=be60054c-b979-4aaa-a4cd-904f44d98a42 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3c4860e2-2f60-4ed3-a0b8-ebece972fe15 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: HADESS TRANSPORTATION LLC CALLER: hady - +1 336-549-8541 CURRENT ISSUE: trailer rejected due to trailer requirements / it needs a reefer and he has a dry van / bounce CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/997ef3dd-a0b9-494c-a5fa-2bbef0e13162 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=15d5f8d9-c364-4485-8eaf-ed3ac0fe3d4a&search=15d5f8d9-c364-4485-8eaf-ed3ac0fe3d4a ZENDESK LINK: NA

#inbound #sronly CARRIER: RANDHAWA BROTHERS TRANS INC CALLER: SURINDER - +1 562-377-2492 CURRENT ISSUE: lumper fee amounting to $210 / tax id: 453087555 / comcheck code: 20828 55605 1614 1452 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6b93477c-b514-4323-beff-1b2b5d78b1cf WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b246bf8a-936a-4ae8-b079-e2dc95ace644&search=b246bf8a-936a-4ae8-b079-e2dc95ace644 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51709042

SURINDER RANDHAWA $210 / tax id: 453087555 LID: 2568063849

#inbound CARRIER: TEXAS RED SERVICES LLC CALLER: Eric - +1 956-617-6663 CURRENT ISSUE: wanna request for 1099 / advised to email freight-carrier@uber.com to make the official request CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/4a420d05-58e7-4107-b086-d5db683e813e WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/b83c560f-5212-4330-a182-61371e4951ad/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/46d7d323-31dd-4f58-a9cf-153de3ead7d8 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: Jesus A Cabrera Jimenez CALLER: Roberto - +1 909-549-3656 CURRENT ISSUE: lumper fee amounting to $305 / tax id: 270276209 / comcheck code: 20828 55629 8694 5560 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7d4f85de-3ce2-4565-afc9-c3b9b13d2b49 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=185f895d-7972-4151-8664-08004db0bbb8&search=185f895d-7972-4151-8664-08004db0bbb8 ZENDESK LINK: NA

Roberto Cabrera $305 / tax id: 270276209 LID: 1643980404

#inbound CARRIER: LOKIDEN TRANSPORT LLC CALLER: Vincent - +1 602-503-6502 CURRENT ISSUE: wanna make an offer amounting to $2100 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5435a379-e8b0-48f2-ad44-b3999adbaa1d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=693353a0-8d41-4921-b1f4-eda879dac207&search=693353a0-8d41-4921-b1f4-eda879dac207 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/d56fcbb8-fc1c-4ef3-94b9-604fc9fc8854/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: MIGHTY TRUCKING, LLC CALLER: Joseph - +1 513-518-1923 CURRENT ISSUE: wanna get removed from this due to trailer requirements / this load needs a reefer and he has a dry van CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5eed49df-7c33-43ab-9045-7d5569f5b805 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8978862b-bb48-49d5-a15a-2b3c58e12a19&search=8978862b-bb48-49d5-a15a-2b3c58e12a19 ZENDESK LINK: NA

#inbound CARRIER: GTS TRANSPORTATION CORPORATION CALLER: Mat - +1 708-887-8231 CURRENT ISSUE: gonna pay the lumper OOP amounting to $80 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f0e512f9-7cfc-4512-9aca-a7b5a744d260&search=f0e512f9-7cfc-4512-9aca-a7b5a744d260 ZENDESK LINK: NA

#inbound CARRIER: ABDUL AZIZ & SONS A TO Z LLC CALLER: Abdul - +1 901-864-4204 CURRENT ISSUE: just letting us know that he already delivered the load CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d3313466-7c72-4a92-a0a8-18a9c28d2b11 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4d73bab0-f7c5-4f5f-a484-1906417113f3&search=4d73bab0-f7c5-4f5f-a484-1906417113f3 ZENDESK LINK: NA

#inbound #sronly CARRIER: JADE BRANDON ENTERPRISES LLC CALLER: JADE - +1 443-983-2195 CURRENT ISSUE: asking to re-send the packet via email jadebrandonenterprises@gmail.com CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/ee981acc-7b5f-41ce-abb8-859808cec7aa WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51738059 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3e6bfa7d-6348-443f-abc2-07d1fcfbcaf0/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/808bdca8-e1a3-4099-9338-10117d0970d9 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: KOONER TRUCKING INC CALLER: Jasleen - +1 551-358-2887 CURRENT ISSUE: the driver got into an accident and the back door was damaged CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b4ec9839-9307-44fd-8e87-07f4f962e78d WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3147275a-f2e8-442a-8275-f55f3f6031eb&search=3147275a-f2e8-442a-8275-f55f3f6031eb ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51738915

2712 Knot Hazel St, Hope AK

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/7bc90411-2170-41c0-b6fc-d672da1eaa47 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8978862b-bb48-49d5-a15a-2b3c58e12a19&search=8978862b-bb48-49d5-a15a-2b3c58e12a19 ZENDESK LINK:

#inbound CARRIER: RUTH JERRY TRANSPORT LLC CALLER: Toriano - +1 708-351-3619 CURRENT ISSUE: still cannot book loads on the app / "something went wrong" CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1653dd34-4a73-4740-b341-371dc63123d6 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51681510 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/78f41655-55c4-4415-9bf4-b734cdf23da7/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: PRYME TYME TRUCKING LLC CALLER: dillon - +1 862-799-0542 CURRENT ISSUE: cannot submit the lumper receipt on the app / put it on the line item instead and sent the new ratecon CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/94f0ca64-82c5-4e8c-b87b-012e8b5b0ecd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3bf6628e-d438-4932-a549-551190094660&search=3bf6628e-d438-4932-a549-551190094660 ZENDESK LINK: NA

#inbound CARRIER: 6K TRUCKING LLC CALLER: donald - +1 240-375-8300 CURRENT ISSUE: must have ACH on file to be considered as compliant CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/11d5633e-6bb7-4f5a-b569-14234de0fd71 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51740130 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/60cdac96-ca32-4701-b45d-59777525546b/info/identification?tenancy=uber%2Fproduction

6ktruckingllc@gmail.com

#inbound CARRIER: A BOYS TRANSPORT LLC CALLER: MANPREET - +1 909-413-7929 CURRENT ISSUE: asking for lumper payment method CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5e990da7-f0a3-447b-b37f-0ee95a7321ce WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e8b24d75-7270-48f5-9827-70771b841fd3&search=e8b24d75-7270-48f5-9827-70771b841fd3 ZENDESK LINK: NA

#inbound CARRIER: AG PACE LOGISTICS, LLC CALLER: Grant - +1 469-918-7614 CURRENT ISSUE: wanna get removed from this bec he accidentally booked this CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/80e5dcb3-bc4b-436a-9d92-2135af5966d6 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=a67ebc3b-9cca-483a-99c0-f4f16cfe22c8&search=a67ebc3b-9cca-483a-99c0-f4f16cfe22c8 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/fbb60eb0-59ad-46c4-a6d1-54fe27a0cb9f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: PAWAR LOGISTICS LLC CALLER: MANPREET - +1 609-880-3107 CURRENT ISSUE: wanna get removed from this bec he doesn't have a flatbed CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6658983f-425d-41b5-81e0-4f9fa1312ce5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=d4c013d9-dc08-5c71-a51b-e1d0d7965ddf&search=d4c013d9-dc08-5c71-a51b-e1d0d7965ddf ZENDESK LINK: NA

#inbound CARRIER: BIBA TRANSPORT, INC. CALLER: Gary - +1 661-717-4448 CURRENT ISSUE: was told that it will take 4 days to unload the trailer and they cannot drop the trailer that long CURRENT STOP: At stop 3 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/d2c941b2-0729-4862-bce8-21d3bf669b7f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ace5c3c3-db1d-4ee9-8dd6-8b0737b2ec7c&search=ace5c3c3-db1d-4ee9-8dd6-8b0737b2ec7c ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51741783

#inbound CARRIER: J & SONS LOGISTICS INC CALLER: Jonathan - +1 213-268-2361 CURRENT ISSUE: following up on this / the load is not ready and didn't know how long its gonna take for it to get ready CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/288d2247-8717-46b1-8f1e-91b0cd28e39b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e5f8ce9c-a285-4cdf-9e00-b62b92e63824&search=e5f8ce9c-a285-4cdf-9e00-b62b92e63824 ZENDESK LINK: NA

klaren

#inbound #proactive CARRIER: PREAUX LOGISTICS LLC CALLER: Don - +1 956-789-1349 CURRENT ISSUE: just wanna let us know that he is now at the receiver CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/b92b3350-d515-476e-8701-efc4fc708f37 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=288ead48-9af4-47aa-b533-7c14b959b63b&search=288ead48-9af4-47aa-b533-7c14b959b63b ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c763d7f8-7872-4282-a7da-13bd1624afae/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: ONOKS LOGISTICS LLC CALLER: cannot see any loads from a dedicated lane coming from Rome, GA - Albany, GA CURRENT ISSUE: NA CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/af61336f-54c2-43b0-ba2d-b005a71cc82b WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51742599 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/c763d7f8-7872-4282-a7da-13bd1624afae/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: CONNECT TRUCKING CALLER: Addulmajid - +1 313-358-7722 CURRENT ISSUE: just letting us know that he already submitted all the photos needed for this issue CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8fb2aa74-a710-4270-9d6d-652319793bf9 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b091e014-d1ad-4fc0-8ce9-bab5deb31085&search=b091e014-d1ad-4fc0-8ce9-bab5deb31085 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51741774

#inbound CARRIER: SMITH & FERGUSON, LLC CALLER: Antonio - +1 614-205-0119 CURRENT ISSUE: he got late at the shipper and when he arrived there, the facility was already closed and he's asking to get removed from this instead since has another load to pick by tomorrow CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/891951ac-a003-4830-9d2c-cc0dd22b2d88 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=df049aed-fba7-4b97-9e23-6d210304e3a8&search=df049aed-fba7-4b97-9e23-6d210304e3a8 ZENDESK LINK: NA

5714437974

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/2edfb7b8-d161-4898-a891-fe18dd4260a9 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: OKAY TRUCKING INC CALLER: mariusz - +1 773-727-5353 CURRENT ISSUE: lumper fee amounting to $73 / tax id: 461734845 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/581b2a4c-9038-421c-8f19-9d2101b36ec5 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4546a7e1-fe20-40b7-adfa-cf9eda2eb7c2&search=4546a7e1-fe20-40b7-adfa-cf9eda2eb7c2 ZENDESK LINK: NA

#inbound CARRIER: SOUTH FREIGHT TRANSPORTATION INC CALLER: Steve - +1 323-972-5721 CURRENT ISSUE: wanna get removed from this bec he cannot deliver this on Oct 6 CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/28d609dc-2ecc-43d9-b668-788246cc12e0 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=b0b69a7d-1668-495e-85f3-113d5982859e&search=b0b69a7d-1668-495e-85f3-113d5982859e ZENDESK LINK: NA

#inbound CARRIER: KERSHIA TRANSPORTATION LLC CALLER: Michael - +1 442-364-9283 CURRENT ISSUE: asking when's the next DO appt time for this load bec the 2 pallets was shifted and he needs to re-stack it CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/1c1eba03-4a25-4553-9cfc-461c7b7af286 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f73030bf-cead-46f8-afb3-245b473c7370&search=f73030bf-cead-46f8-afb3-245b473c7370 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51659814

#inbound CARRIER: NIS TRUCKING COMPANY CALLER: Khumuujil - +1 626-417-2777 CURRENT ISSUE: lumper fee amounting to $305 / tax id: 453087555 / comcheck code: 20828 55867 4784 4747 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/97e3a451-4725-43ae-836e-fb9eb3baf9d3 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8b2f5fef-7f3c-498a-8833-693de3ded857&search=8b2f5fef-7f3c-498a-8833-693de3ded857 ZENDESK LINK: NA

Khumuujil Kheried $305 / tax id: 453087555 LID: 1833064995

#inbound CARRIER: R MOORE TRUCKING CALLER: Robert - +1 561-722-1970 CURRENT ISSUE: cannot book this load on the app / did bts already / call got tc while on hold CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/94442a7f-84ac-4ce3-8817-c2399fbf9edc WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=8033c4d3-73ab-4995-bcba-ce2a151083b4&search=8033c4d3-73ab-4995-bcba-ce2a151083b4 ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/1c09c0d6-9fe7-4849-b669-0125b00cee40/info/identification?tenancy=uber%2Fproduction

149813

#inbound #sronly CARRIER: MAJOR TRANSPORT INC CALLER: Sonu - +1 317-702-0984 CURRENT ISSUE: wanna make an offer amounting to $1800 CURRENT STOP: Available PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cb822813-7bfb-413c-ab36-f7308bbcfdd4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=1ac7e81e-ee25-4a8b-a959-028cea328089&search=1ac7e81e-ee25-4a8b-a959-028cea328089 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51815075 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/6f0ab3c4-08f4-489a-860a-591f49bc2b71/info/identification?tenancy=uber%2Fproduction

045043

#inbound CARRIER: VALLEY TRUCKING CALLER: Gurnek - +1 818-312-6818 CURRENT ISSUE: the app's showing delivered but he's still at the receiver waiting to get unloaded CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/6ad41fbd-11b7-43ed-b94b-dbeaeb056cb1 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e8d218f0-0d8f-4db9-adbd-5014ff73d3bd&search=e8d218f0-0d8f-4db9-adbd-5014ff73d3bd ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: PHL TRUCKING LLC CALLER: Robert - +1 610-968-0834 CURRENT ISSUE: interested in dedicated lane but call got dc while asking for some info CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cd506384-8673-4c45-b875-887c206e1602 WORKLOAD LINK: NA ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/32c88c50-cbad-4eb4-949a-358078c811cf/contacts/external?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: Cali Bros CALLER: navjot - +1 209-262-8604 CURRENT ISSUE: wanna make an offer amounting to $680 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e15e6d33-b33d-461a-a1e5-c27f2cc22a02 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=4ae8458d-307a-4a59-892b-569d78d09872&search=4ae8458d-307a-4a59-892b-569d78d09872 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51815741 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/46d60508-7775-4f9a-b6f6-800c51a283b4/info/identification?tenancy=uber%2Fproduction

#inbound CARRIER: PREMIUM CHOICE LOGISTICS CALLER: Maverick - +1 404-405-6975 CURRENT ISSUE: still at the receiver waiting to get unloaded and waiting for 5 hrs already CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/8fc114aa-e1ff-4041-8a62-bef267c2fe4c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e6b8c635-ae7b-4b3a-b391-fc9fcbd03e06&search=e6b8c635-ae7b-4b3a-b391-fc9fcbd03e06 ZENDESK LINK: NA

#inbound #sronly CARRIER: HP CARGO LLC CALLER: Palwinder - +1 206-694-3305 CURRENT ISSUE: wanna make an offer amounting to $1050 CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e34de88e-57f8-4b7f-8235-3e2e7abea664 WORKLOAD LINK:https://freight-ops-web.uberinternal.com/workload?load=68a2e57c-d7f9-49d0-a030-e59a3584529a&search=68a2e57c-d7f9-49d0-a030-e59a3584529a ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51816146 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/3e3068e8-8c50-4648-a230-3f64a0992784/info/identification?tenancy=uber%2Fproduction

3256873553

#inbound CARRIER: P & P TRANSPORT CALLER: Pedro - +1 909-376-2717 CURRENT ISSUE: he was told that the appointment time for delivery is 21:00 and not 19:00 / but he's still willing to wait CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/9fd5e988-c974-41c7-89c7-8a7aa8f1a02b WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=24d38138-e83b-45cc-aab6-df390068c371&search=24d38138-e83b-45cc-aab6-df390068c371 ZENDESK LINK: NA

#inbound CARRIER: S V Crates And Pallets CALLER: Samuel - +1 951-545-4565 CURRENT ISSUE: on the way to the shipper but doesn't know what trailer number to pick up / adv to email powerloop@uber.com instead CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/3a6fde47-ec98-4591-9dfe-2d6f9766ac6c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=f8047984-a03b-4563-b5d1-118ec09c9d60&search=f8047984-a03b-4563-b5d1-118ec09c9d60 ZENDESK LINK: NA

#inbound CARRIER: TZ TRANS INC CALLER: Zulkhuu - +1 949-344-6353 CURRENT ISSUE: requesting detention at the receiver and insisting that he arrived on this CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/334d11a0-3a86-45e2-a9e5-d326196a9787 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=991310b1-b58f-44f7-bf6b-c29e0f1b74e9&search=991310b1-b58f-44f7-bf6b-c29e0f1b74e9 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51812899

#inbound CARRIER: POLK EXPRES INC CALLER: Henry - +1 708-541-5848 CURRENT ISSUE: the driver is at the shipper and he said that he arrived at exactly midnight however, he was advised that his appt was suppose to be from 18:00 to 19:00 only and not until midnight CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/a0c33a67-e9fe-4bc6-9641-92e380d3ed26 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=38e0ea71-2743-48ae-8fb4-ff726a92cb60&search=38e0ea71-2743-48ae-8fb4-ff726a92cb60 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51817594

erlen,

#inbound CARRIER: LAGOS LOGISTICS INC CALLER: Luis - +1 909-816-1592 CURRENT ISSUE: was told that the appt time was supposed to be 8 AM today and not 14:00 / asking for rescheduling fee amounting to $185 CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/40b281c9-d754-46fd-a442-696fa6647729 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=e8085ee6-4338-4b59-81bb-763053e79c59&search=e8085ee6-4338-4b59-81bb-763053e79c59 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51876126

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/75dae56b-7e76-4fd3-ac98-0b02b1abd37a WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/5194bb2e-a100-4f2e-9fde-c69a24de3b1e WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/db219aff-ba45-4344-a15f-7544da96566e WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: DAY & NIGHT TRUCKING CALLER: Ricardo - +1 267-301-8727 CURRENT ISSUE: carrier is not seeing any loads from a dedicated lane from CHESTER, PA TO BREIGNIGSVILL, PA for over 3 months now and he wanna know why CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/70f2c3a4-b08e-4de8-ad55-c48c1e1f4255 WORKLOAD LINK: NA ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51878282

1419657

https://freight-ops-web.uberinternal.com/carriers/v2/5fa9f35f-9d85-45a5-aab8-dd54387ec628/info/loadActivity/active?tenancy=uber%2Fproduction

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/91f157f5-524d-4542-bbe1-873da03b9f68 WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: WML TRANSPORT LLC CALLER: Tyrez - +1 404-314-7858 CURRENT ISSUE: trailer got rejected because his trailer got a hole in it / bounce CURRENT STOP: At Stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e37be728-a34e-4f41-bc47-7277fa2213be WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=495d2572-fe46-4104-9d44-b0ce1670e0be&search=495d2572-fe46-4104-9d44-b0ce1670e0be ZENDESK LINK: NA

#inbound CARRIER: AMERIGO INC CALLER: AJ - +1 310-456-4911 CURRENT ISSUE: the driver is not receiving any codes using his phone number so he cannot log in thru the app and web portal CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/82b6aed4-0b1f-4d92-b474-49090c7d927b WORKLOAD LINK: ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51879582 PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/43b6c82d-9ee6-485f-bd64-f32179581e6f/info/identification?tenancy=uber%2Fproduction

#inbound #sronly CARRIER: HEAVY MOTION TRANSPORTATION LLC CALLER: steven - +1 202-763-4404 CURRENT ISSUE: asking how to submit another docs CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/57d7b38a-5a0b-418b-a3ee-7e13ccfa867c WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=550692e0-ad15-40e8-86b4-bca238cd7793&search=550692e0-ad15-40e8-86b4-bca238cd7793 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51879779

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CJ NICHOLS TRUCKING INC CALLER: Christopher - +1 979-221-5380 CURRENT ISSUE: just wanna let us know about his detention at the pick up CURRENT STOP: At stop 1 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/77cf94fe-d0dd-48c1-a68b-1fd3db245a8e WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=945bb7e0-61a9-4be2-9a11-fb98683e177c&search=945bb7e0-61a9-4be2-9a11-fb98683e177c ZENDESK LINK: NA

#inbound #proactive CARRIER: BIZEN TRUCKING LLC CALLER: Caleb - +1 214-793-6995 CURRENT ISSUE: just wanna let us know that the driver is now on the way to the delivery and will be on time CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/83fc6725-8f3d-47d8-ab70-af02885a4d22 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=ed105995-f63b-42d8-bdea-0a6b4869420a&search=ed105995-f63b-42d8-bdea-0a6b4869420a ZENDESK LINK: NA PROFILE: https://freight-ops-web.uberinternal.com/carriers/v2/96519dd4-1b3a-4ef6-a9d4-1813014ff619/info/identification?tenancy=uber%2Fproduction

1017881

#inbound CARRIER: JOT TRUCKLINE INC CALLER: Amarjeet - +1 206-999-0577 CURRENT ISSUE: been waiting at the facility for almost 4 hrs to get unloaded CURRENT STOP: Delivered PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/f6c7afcf-b866-40d1-a5dc-eb197eca3e20 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=dee5ce6e-b00b-45dc-8ad6-7e2540e2b6d0&search=dee5ce6e-b00b-45dc-8ad6-7e2540e2b6d0 ZENDESK LINK: NA

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/339e13ca-c518-421b-85ba-ba690bfe327f WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: B&L BROTHERS TRUCKING LLC CALLER: Humberto - +1 773-294-7604 CURRENT ISSUE: asking why the pick up has been changed to 5:00 instead of 7:00 / adv that it's due to customer related CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/339e13ca-c518-421b-85ba-ba690bfe327f WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=607a49fe-8233-4f3c-a6d4-c7f294f77597&search=607a49fe-8233-4f3c-a6d4-c7f294f77597 ZENDESK LINK: NA

#inbound CARRIER: LH TRUCKING CALLER: Alexis - +1 949-524-9480 CURRENT ISSUE: lumper amounting to $345.20 / tax id : 461734845 / comcheck code: 20828 56852 9543 2705 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/eb6ae930-8830-4a65-8154-927d0cec0bf2 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=63185f83-657b-41b0-92ce-4a57d92a1ab7&search=63185f83-657b-41b0-92ce-4a57d92a1ab7 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51881782

Alexis Herrera $345.20 / tax id : 461734845 LID: 3061660540

#inbound CARRIER: DUQUE BROTHERS INC CALLER: Ali - +1 209-741-3187 CURRENT ISSUE: asking how to submit the docs on the app CURRENT STOP: In transit to stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/0613bf85-797e-4106-bed4-a5b4eadf6ca4 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=acfca6e3-4ace-4a3a-b72d-4967ed9d0dcc&search=acfca6e3-4ace-4a3a-b72d-4967ed9d0dcc ZENDESK LINK: NA

#inbound #sronly CARRIER: S.N.G. TRUCKING, INC. CALLER: Jose - +1 773-851-2754 CURRENT ISSUE: lumper fee amounting to $90 / tax id: 90-0865928 / comcheck code: 20828 56861 0415 4423 CURRENT STOP: At Stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/62383002-a93a-4cbc-8509-d2766274e428 WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=3e347751-bb0e-4cea-8e56-d5a9e29d7f69&search=3e347751-bb0e-4cea-8e56-d5a9e29d7f69 ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51882510

Jose Ortiz $90 / tax id: 90-0865928 LID: 1654609143

#inbound CARRIER: ICEMEN LOGISTICS INC CALLER: Samuel - +1 818-915-2424 CURRENT ISSUE: the receiver left 1 pallet on his trailer due to over CURRENT STOP: NA PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/e89f5ca2-39cb-445c-8c68-4e9431e84dcb WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=564ae15b-0214-43ea-abb9-c4b5d209acba&search=564ae15b-0214-43ea-abb9-c4b5d209acba ZENDESK LINK: https://uberfreight.zendesk.com/agent/tickets/51882685

#inbound CARRIER: CELF KORE TRUCKING LLC CALLER: Dewarren - +1 678-536-7944 CURRENT ISSUE: lumper amounting to $57.20 / tax id: Performance Freight Group / comcheck code: 20828 56876 1737 4631 CURRENT STOP: At stop 2 PURECLOUD CALL LINK: https://apps.usw2.pure.cloud/directory/#/engage/admin/interactions/cc3d2227-a0ee-401f-8905-38def32797fd WORKLOAD LINK: https://freight-ops-web.uberinternal.com/workload?load=6541158f-6745-477a-8921-2a6caf018ac7&search=6541158f-6745-477a-8921-2a6caf018ac7 ZENDESK LINK: NA

Dewarren Scott $57.20 / tax id: Performance Freight Group LID: 9811617851

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK:

#inbound CARRIER: CALLER: CURRENT ISSUE: CURRENT STOP: PURECLOUD CALL LINK: WORKLOAD LINK: ZENDESK LINK: