Hi, my name is Bebs, a supervisor from Uber's Customer Support team. How can I help?

 How's your day going?

How are you doing today?

Before I move forward on assisting you today, would you mind if you can provide me your (first name, last name and date of birth) for verification purposes.

Just to make sure I understand your concern, your calling about (concern)_________,is that right?
thanks for taking time to call us regarding your concern,let me go ahead and check this for you.

**just to clarify ______________
Sample empathy statement:

I know how frustrating this is and I totally understand
I understand that this is really frustrating on your end



HOLD:

Can I place this call on hold for 90 seconds  to check my resources?

Hi !Thank you for patiently waiting.
would that be fine if i put this call on hold for 90 seconds 
THANK YOU FOR STAYING on the line
I'm still processing your request right now,I may need some extension in order for me to complete your request,would it be okay if I place the call on hold for another  90 minutes?

**************************
No need  for you to worry . Since you have me on the line , I 'd be more than willing to assist you with that.
may I just review my resources here , ---


I am not yet done reviewing your acct and my resources.  I still need more time to check on it ... is it fine		


***check on KB*** resolution

as per checking on your account and my resources ______


(if not yet ready to complete resolution)

HI! Thank you for patiently waiting and sorry for the long hold, Currently, I'm still looking for available resources to properly address your concern. Would you mind If I place the call on hold again for 90 seconds?


**

Upon checking on my resources ____________

***Closing Spiel***

Is there anything else that I can help you?
****csat*****
Once Again my Name is _____. Would you be able to answer a quick survey after the call to rate yuour support experience with me?

Again this is Bebs, Thank you for calling Uber Support.
You always take care.Goodbye.

"Thanks for calling Uber Support. Can you do me a favor before we end the call? (wait for the response) - Please always wear a smile."

"Thank you for calling Uber Support. Please wear a smile for the rest of your day. Okay?"

"We appreciate you for reaching out to Uber Support, don't forget to smile for the rest of your day. Okay?"

"Thanks for calling Uber Support. Always smile, everything will be better!"