I'm really sorry you have not yet received your package.  Rest assured that I'll do my best to help you.

To whom do I have pleasure in chatting today?


Thank you, XXXX. We do apologize for this. We hope that you're doing great today!

May I have the order number to check it for you?

In order to assist you better, may I have the last name of the recipient and the complete shipping address associated with this order?

Thank you for providing this information! Please allow me 1-2 minutes to check it for you.

While waiting, I couldn't help but notice your (XXXX. This has the XXX) 

Thank you for patiently waiting, XXXX! I'm so sorry that your order didn't arrive. I can fix this immediately. I will be glad to check the availability for a replacement and resend the items to you as long as they are still in stock!
How does that sound to you?

Great! Do you mind if I hold on for 1-2 minutes while I process this for you?

Great news! Upon checking here, the item is still available, and I will process your replacement now.

By the way, since you love XXXX, we have the perfect match for XXXX. You can pair this with XXXX. Meet the XXXX, featuring XXXX. Should I grab this for you? XXXXX

Please let me know if you're interested in checking out today :)

It's okay! You can save it for future purchases.

XXXX! The replacement of your package will arrive at ETA: XXXXX. Or earlier than that. How does that sound to you?

Perfect! I am happy to let you know that the new order for replacement has been processed with a new order number, XXXX. You should receive your replacement no later than 2/15/2024. You will also receive an email confirmation within an hour.

You're most welcome, XXXX! Aside from XXXX for your order! Is their anything I can do to assist you more?

If there's no additional question,. I am glad I was able to help you XXXX for your order! Thank you for being Victoria's Secret's best part and being such a loyal customer. Have a wonderful day! Bye XXXXX!

Before I let you go, as we are known for as the best of bras, let me leave you a link to check: The WEAR EVERYWHERE LIGHTLY LINED T-SHIRT BRA with Structured, underwire cups. You'll always know: you have the cutest (and comfiest) bra in the room. : https://bit.ly/3TZ819B in case you love it.