FOR DOCS · Offline Notepad

*** cut off*&**

nov 30- dec 13

Hi TL,

Kindly forward this to Reso team to request a calltag so that FedEx can pick up the printer that the customer wants to return. Reason: In my original "chat" i indicated that I am homebound and physically unable to get the printer to a Fed Ex Store. I was told that would not be a problem. My son, who sent you the pictures lives in a different state so he is unable transport it for me.

INTERACTION ID: af3efd82-7d9b-4788-964c-e4a52c73c547 EMAIL FROM: joanhtn@earthlink.net CUSTOMER'S NAME: joan ISSUE:I would appreciate your arranging the pick up for Friday, November 28, 2025 at 1:00PM EST. Please let me know it that is acceptable. After making the mistake of ordering two printers I'm hesitant to schedule anything important. After making the mistake of ordering two printers I'm hesitant to schedule anything important. ORDER NUMBER: H365856120 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we already forwarded a request pick up for fedex STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: educate customer to wait an email with the scheduled pick up details ( REQUEST SENT BY ANGELYN GARUPIL)

INTERACTION ID: ecbe1f58-d826-483a-a9b8-6457334e90fe EMAIL FROM: m.lee@scienion.com CUSTOMER'S NAME: Michaelle Lee ORDER NUMBER: H365856918

Hi Ms, Vhea,

I have a customer requesting a proper invoice for her recent order H365856918. We have already provided a PDF copy of the invoice from the ETR, but the customer is still requesting a proper invoice.

( SENT TO MS VHEA VIA ZIMBRA AND PM)

Return Reason: I have a video on my phone. The touchscreen is having issues one the 2nd quarter of the screen from the left

process return

: educate the customer to contact tech since theres no indication of damage and the box is fine Outcome: transfer to tech

NOTE: no education included on email since customer has expressed dissatisfaction

In full working order and undamaged (reasonable wear and tear shall be acceptable). • Must have the charging cable, battery ( which allows the computer to run under its own power for a minimum of 15 minutes) and any other accessory to allow relevant computer to power on.

Here are also the steps on what you need to do:

You can purchase an eligible product such as: OmniBook, OmniDesk, OmniStudio and Omen PCs.
• For customizable models, you must opt into the trade-in program by selecting a checkbox during the order process and will receive a trade-in code via email once the order has shipped

• For ready to ship models, you will automatically receive a trade-in code via email after shipment.
You will need to go to the HP Trade-in landing page or straight to OPIA's trade-in form to start the process.

• HP Trade-in landing page: https://www.hp.com/us-en/shop/slp/hp-trade-in • OPIA’s Trade-in form: http://hp-promotions.com/pctradein
Once you submit the trade-in information, please wait for the approval from OPIA.
OPIA approves trade-in typically within 5 working days.
You will then receive a shipping label and MUST ship back the old computer within 30 days.
OPIA validates the received old computer. Once validated, you will receive their trade-in reward, typically within 30 days.
Receive Reward (Up to $400) The customer receives a digital prepaid card with the reward value based on the following rewards scenarios: • $100 - customer purchases a new HP PC priced under $1000 + trades in an old Windows computer. • $200 - customer purchases a new HP PC priced at $1000 and up + trades in an old Windows computer. • $300 - customers purchase a new HP PC priced under $1000 + trades in an Apple computer. • $400 - customer purchases a new HP PC priced at $1000 and up + trades in an Apple computer.
Computer Not Approved for Trade-in If the trade-in computer is not approved by OPIA, the customer can choose to within 7 days of being notified to:: • Request the old computer to be returned.

• Opt to have the computer recycled for free.