FBA · Offline Notepad

LOST

Hello from Amazon Selling Partner Support,

I understand that you are requesting an investigation regarding your lost inventory.

As per checking, the following FNSKUs are confirmed missing. Please be informed that they're already being processed for reimbursement:

Reimbursements appear in your account 4-5 days after the reimbursement is approved.

The following FNSKU is confirmed missing, and it is being processed for reimbursement:

Damaged units: The following FNSKU is lost but reimbursed as it is initially identified as damaged.

The following FNSKU was reimbursed. You can view more details in the Reimbursements report.

LOST INVENTORY ANNOTATION LOST ANNOTATION

Number of SP's Intent: 1.
Seller intent: Lost Inventory - SP is requesting investigation regarding their lost inventory.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed PWF.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF FBA Inventory Lost Inventory

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

DAMAGED

Hello from Amazon Selling Partner Support,

You've contacted us regarding your damaged inventory.

As per checking, the unit was confirmed damaged. W

DAMAGED INVENTORY ANNOTATION DAMAGED ANNOTATION

Number of SP's Intent: 1.
Seller intent: SP is requesting for an investigation regarding their damaged inventory.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed PWF.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF FBA Inventory Damaged Inventory

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

DAMAGED ANNNOTATION

Number of SP's Intent: 1.
Seller intent: Damaged Inventory - SP is requesting investigation regarding their damaged inventory.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed PWF.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF FBA Inventory Damaged Inventory

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

PAA

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for a re-measurement.

Upon checking, our internal team is still reviewing and finding a resolution on your case. I will follow up with you as soon as additional information is available.

Please be informed that we are working closely with the relevant team to get a resolution.

REMOVAL ORDER

Hello from Amazon Selling Partner Support,

Thank you for your patience while we work on your request.

I want to inform you that the reason why you were unable to proceed with the removal of the order because it was previously in "Reserve" status. Please be informed that if the inventory is in a "Reserved" or "Special" location, a removal cannot be created. If the unit is present in Reserve or Special, it cannot be picked and hence comes under unpickable category. If the unit is unpickable, the shipment cannot be processed.

Not to worry, our investigators have completed the review and you can now proceed with the removal of the order.

Removal orders may take 90 days or more to process and leave the fulfillment center. Allow an additional two weeks for the carrier to deliver, after the shipment has left the fulfillment center. If there are problems with delivery, the carrier will attempt to contact you to resolve the problem. This process cannot be expedited. The fulfillment centers process each kind of removal in the order that they are created. We cannot expedite or prioritize any removal over the others. Large scale events like natural disasters and pandemics could also cause the removals process to take longer than expected.

Note: Once our carrier has picked up your removed inventory, it will contact your designated recipient to arrange delivery. If it cannot arrange delivery, an Amazon team member will contact you to help resolve the issue.

For more information, kindly access the help page below:

Remove inventory (overview)

https://sellercentral.amazon.com/help/hub/reference/G200280650?

It was a pleasure to assist you.

EXPIRED

Hello from Amazon Selling Partner Support,

I understand that you are requesting us a bin check for ASIN B000WHPNI0 with Merchant SKU: B08G51PM4J-JJ1-000000 in order to confirm its expiry date.

Upon thorough investigation, we have determined that the product in question is already at the process of removal.

You may confirm the removal order by clicking the link below. I have also attached the ASIN in question from the removal order link provided. All details including the removal order ID, shipping to address and date submitted are shown here:

https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=UNS0605310

Please be informed that once the product is under this status, we would be unable to process your request for a bin check and instead suggest that you wait for the product to be delivered to your address to confirm whether the product is past its expiry date.

In the case where it was proven true that the ASIN is not yet expired, you may contact us again to submit a removal order fee dispute.

For more information on removal order fees, you may use this Help Page as reference:

https://sellercentral.amazon.com/help/hub/reference/G9W7FVTLY343ZBKN

It was a pleasure to assist you.

MISMATCH ANNOTATION

Number of SP's Intent: 1.
Seller intent: Mismatch. Reimbursement request
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Checked SOP, Customer Shipment Sales, FBA Customer Returns, FNSKU Mapping Tool, Removal Console. Transferred to sesu-us-fba-ecm-reg-std-eng-fft@amazon.com
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:
Help page link:
SOP link:

Handle a Contact about FBA Reimbursement Request that Requires Manual Validation --- sesu-us-fba-ecm-reg-std-eng-fft@amazon.com https://paragon-na.amazon.com/hz/codex/?id=G7BRCFYAGZHLM725&layer=Published/US&locale=en-US

Handle a Case Where a Seller Claims an FBA Order was Returned Under a Different FNSKU https://paragon-na.amazon.com/hz/codex/?id=GL4LT6P5VRY72WNE&layer=Published/US&locale=en-US

Tool link:

Customer Shipment Sales

FBA Customer Returns

FNSKU Mappings Tool:

https://fba-fnsku-commingling-console-na.aka.amazon.com/tool/fnsku-mappings-tool?

FBA ReLo Removal Console

https://fba-removal-console-na.amazon.com/searchRemovalOrder

Oops! You're unauthorized!

Message

You do not have permission to visit this tool. Please apply to be a member of FBARemovalConsoleUser group.

You can find related permission groups from home page and request access in self-service way.

Was I able to address the SP's intent?: Transferred automatically by workflow.

PAA 2

Hello from Amazon Selling Partner Support,

I understand that you are requesting for a re-measurement.

Based on the current information provided, please be informed that I have contacted our internal team for information regarding your request. We will definitely contact you as soon as we have an update or if any further information is required from your side.

Please be informed that we are working closely with our relevant department to resolve your request.

PMA

Hello from Amazon Selling Partner Support,

You've contacted us regarding your query about your removal order.

Please respond to this message with some additional information so we can address your inquiries:

PAA REMOVAL ANNOTATION

Number of SP's Intent: 1.
Seller intent: Unable to process removal order.
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Followed PWF.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF FBA Inventory Removals/Disposals Issues

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

LISTING ERROR

Hello from Amazon Selling Partner Support,

You've contacted us regarding your ASINs that are stranded due to an error you are receiving: Listing Error.

After thorough investigation, this listing has issues with the listing attributes and may have an issue with the quality. To troubleshoot the listing, you can match or create a listing for the ASIN.

Follow these steps to match the product you want to sell to an existing product listing:

In Seller Central, select Catalogue, click Add Products, and then search for the product you want to sell on Amazon. The results are more accurate if you search for a product identifier such as a UPC, EAN, JAN or International Standard Book Number (ISBN).
If you locate the product you want to sell, do the following:

a. Click Apply to sell.

b. Enter your offer details in the data fields. Required fields are marked with an asterisk.

c. Click Save.

Follow these steps to create a new product listing on Amazon:

In Seller Central, select Catalog, and then click Add Products.
Click I’m adding a product not sold on Amazon.
Search or browse for the category that matches the product you want to sell in, and then click Select. Choosing an accurate category can help buyers find products more easily.
Once you enter the required information in the fields provided, click Save and finish to complete the listing process. You can update your offer information at any time.

For more details, see help pages:

Match or create product listings one at a time

https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=a119406f-32ff-498c-8be0-5cc4d3d904af&moduleId=e3b7dfbd-bc3a-4a15-bb41-9d058b2f106d&modLanguage=English&contentType=VIDEO&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A2KYZYCYTJ4RVD&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D&videoPlayer=airy

Resolve stranded inventory issues
https://sellercentral.amazon.com/help/hub/reference/GEYJTVJPWRYUTADQ

LISTING ERROR / CREATE A LISTING

Hello from Amazon Selling Partner Support,

You've contacted us regarding your ASINs that are stranded.

After thorough investigation, this listing has issues with the listing attributes and may have an issue with the quality. To troubleshoot the listing, you can match or create a listing for the ASIN.

To fix your listing, I highly recommend for you to do full update of your listing by deleting the listing and re-listing it.

Here's how you can delete a listing:

On the Inventory menu, select Manage All Inventory.
Find the listing you want to delete: For a single listing, select Delete product and listing from the drop-down menu in the same row. For multiple listings, select the box to the left of the listings you want to delete. From the Action on selected drop-down menu above the list, select Delete products and listings.
Click OK to delete, or click Cancel to keep the listing.

Follow these steps to match to an existing product listing:

Select Add Products from the Catalog drop-down.
Search for the product you want to sell on Amazon within the Find your products in Amazon’s catalog section. Note: Results are more accurate if you search for a product identifier such as a UPC, EAN, JAN, or an ISBN.

If you locate the product you want to sell, perform these steps:

 -Click on Show variations (if applicable). 

 -Select a condition. 

 -Click Sell this Product. 

 -Enter your offer details in the provided data fields.

Note: Required fields are marked with an asterisk.

Click Save.

You can also make a full update of your listing in bulk. Kindly check the link below to see on how you can update your listing in bulk

https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=3082eb7c-7ac5-44bd-aa5a-8414b229255f&courseId=ae366239-3501-4608-b209-e7090ffbe1ab&modLanguage=English&videoPlayer=youtube

UNABLE TO CONVERT

UNCOMMINGLEABLE

BARCODE ISSUE

Hello from Amazon Selling Partner Support,

I understand that you are unable to convert SKU 557-TEST3 to FBA using Manufacturer barcode. Allow me to assist you on this.

Please be informed that not all products are eligible for virtual tracking and Amazon updates product eligibility periodically to ensure that we provide the best service for customers and sellers.

For a product to qualify for using manufacturer barcodes, it must have a single, scannable UPC, EAN, or ISBN barcode matching a single ASIN in the Amazon catalog.

Upon checking, The ASIN B07C9RTX6C has the following external ID that conflicts with ASIN B07CKMDS5B. No worries! In order to convert SKU 557-TEST3 to FBA, I highly suggest you to just use an Amazon barcode.

You can also visit the help page link below for more information.

Using manufacturer barcodes with FBA virtual tracking

https://sellercentral.amazon.com/help/hub/reference/G200141480

ALT LANG ANNOTATION

ALTERNATIVE LANGUAGE ANNOTATION

Number of SP's Intent: 1. Seller intent: Alternative Language Seller provided identifiers or documents: Skill: M@, FBA Research done: Followed SOP. Transferred to the correct queue. Was there a Change Integration Management (CIM) announcement: N/A Applicable Paragon workflow used: N/A Help page link: SOP link:

Handle an Alternate Language Phone, Email, or Chat Contact https://paragon-na.amazon.com/hz/codex/?id=GUID-953766A4-D71F-4AFF-8F96-E33D9507571A&layer=Published/US&locale=en-US

Determine the Country of Origin of a Seller https://paragon-na.amazon.com/hz/codex?id=G9A6J7YN38FFVBA6

Transfer Queues per Store, Language and Skill https://paragon-na.amazon.com/hz/codex?id=GBG7MT8Z5723JRLT

Tool link:

Diagnostic: Global Selling Support Preferences

Was I able to address the SP's intent?:

REMAP

Hello from Amazon Selling Partner Support,

We have requested to remap B0CZXLCQ4X to ASIN B0DLSDTT74.

Kindly wait 48 hours for the changes to reflect on your Seller Central..

REMAP ANNOTATION

Number of SP's Intent: 1.
Seller intent: Remap
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed PWF.

Educated/Informed SP.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings Remap listing to ASIN

Help page link:
SOP link:
Tool link:

ASIN Remap Tool https://fba-fnsku-commingling-console-na.aka.amazon.com/tool/asin-remap-tool?

Provenance Query Tool https://prod-na.dic.authenticity.compliance.amazon.dev/

Was I able to address the SP's intent?:

PMA SAMPLE EMAIL

Hello from Amazon Selling Partner Support,

Please respond to this message with some additional information so we can address your inquiry:

The problem described in detail, including the exact text of any error messages and whether those messages appear in the browser window or in a separate pop-up window
The page URL where the error occurred

Thank you.

DISTRIBUTOR DAMAGED ANNOTATION DISTRIBUTOR_DAMAGED ANNOTATION

Number of SP's Intent: 1.
Seller intent: Distributor_Damaged. SP is requesting for reimbursement.
Seller provided identifiers or documents:

Shipment ID: FBA181MTYF96 FNSKU: X003ERI9TV Quantity: -1

Skill: M@, FBA
Research done: Followed SOP, no access on tool, transferred to internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Research an FBA Inbound Carrier Damage Case https://paragon-na.amazon.com/hz/codex/?id=GUID-0ADE749F-D304-4157-AE05-133A7000DAD0&layer=Published/US&locale=en-US

Handle a Contact Related to Inbound Distributor Damaged Units https://paragon-na.amazon.com/hz/codex?id=GP8QSMY36YJLYWLJ

Find the Removal Order Details in Removal Console Tool https://paragon-na.amazon.com/hz/codex?id=GTLQDWMHB7KKAMKQ NO ACCESS IN REMOVAL CONSOLE TOOL - https://fba-removal-console-na.amazon.com/searchRemovalOrder

----------> Oops! You're unauthorized! Message You do not have permission to visit this tool. Please apply to be a member of FBARemovalConsoleUser group. You can find related permission groups from home page and request access in self-service way.

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US sesu-us-fba-ecm-reg-tfr-eng@amazon.com

Tool link:
Was I able to address the SP's intent?:

SHIPMENT ISSUES CA SHIPMENT NOT YET RECEIVED CA ILAC SOP ANNOTATION

Number of SP's Intent: 1.
Seller intent: Shipment status still showing "Shipped" and "In transit" and not received. It's been more that 6 months.
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Followed PWF and directed me to SOP. Transferred to sesu-ca-fba-ecm-reg-std-cnen-ilac@amazon.ca Total missing value; 474.33CAD
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Shipping to Amazon Shipment Working/Closed Status Issues

Help page link:
SOP link:

Handle an ILAC Contact https://paragon-na.amazon.com/hz/codex/?id=G9G3UNTJN3ZSJJ4H&layer=Published/CA&locale=en-US

Transfer Guidelines for Inventory Lost Andon Cord Cases https://paragon-na.amazon.com/hz/codex?id=GUID-6AE0018D-8F40-4B7E-86DA-73FC9DDD3B97&layer=TR&locale=en-US

Transfer Queues for Inventory Lost Andon Cord Cases https://paragon-na.amazon.com/hz/codex?id=GTHKJQXW3NX4YEE3

Tool link:

https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA17N85FW8D&caseID=15498561881

Was I able to address the SP's intent?:

EXPEDITE PROCESS

Hello from Amazon Selling Partner Support,

While I understand the urgency and importance of timely completion, the current workflow and resources allocated limit our ability to expedite the process further. We are committed to ensuring thoroughness and accuracy in each step, which can sometimes extend the duration.

Please be informed that we're diligently working within the existing framework to streamline processes wherever possible. However, at this juncture, expediting isn't feasible without compromising quality.

EXPEDITE PROCESS 2

Hello from Amazon Selling Partner Support,

I understand that you are requesting to flip the status of your shipment.

Please be informed that we are unable to change the status of shipments. The shipment status will update as the shipment goes from creation to closing (the Shipment events tab will provide tracking updates on your shipment). Changing the status of a shipment will not get your inventory received at the fulfillment center.

Shipment status changes may create receiving issues. If you cancel or delete a shipment, note that the shipment is no longer expected at the fulfillment center and should not be sent in.

For further information, see Deleted, misrouted and incomplete shipments: https://sellercentral.amazon.com/gp/help/GLMEBQLNBY97ANYY

Hello from Amazon Selling Partner Support,

I understand that you are requesting to expedite the process of your submitted documents.

It was a pleasure to assist you.

ASIN REINSTATEMENT INTELLECTUAL PROPERTY brand_protection_asin_reinstate_successful

Hello from Amazon Selling Partner Support,

Thank you for patiently waiting while we work on your request. Congratulations! I'm glad to inform you that we've reinstated your product listing for [INSERT ASIN].

Please update the price and quantity to finish the reinstatement process.

To update your product attributes, follow these steps: 1. Go to "Inventory" and click "Manage all inventory." 2. Click "Edit" next to the product that you want to fix. A new window will open with the product details page. 3. Go the appropriate tab to change the specific product attributes. 4. Edit, and then click "Save and finish."

Once you've updated the product attributes, your product will be active within 24 hours.

It was pleasure to assist you.

PAA 3 UPDATE

Hello from Amazon Selling Partner Support,

I understand that you are requesting for an update regarding your inquiry about the re-measurement.

Upon checking, our internal team is still reviewing and finding a resolution on your case. While I don’t currently have an update, I will follow up with you as soon as additional information is available.

60 days annotation

Number of SP's Intent: 1.
Seller intent: SP is requesting to investigate the warehouse transfer-out event(s) that have not been received, exceeding the 60-day window.
Seller provided identifiers or documents: 02/04/2024 X003YHRZJV WhseTransfers -12 FWA4 SELLABLE US
Skill: M@, FBA, FFT
Research done: Followed SOP. Transferred to FFT. sesu-us-fba-ecm-reg-std-eng-fft@amazon.com

No tool access

https://console-na.seller-reimbursement.amazon.dev/rms/create

You don't have any permission to create reimbursement transaction.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Handle a Seller Claim for Reimbursement for Inventory Discrepancy or Reconciliation https://paragon-na.amazon.com/hz/codex?id=G9W425HAGXXQHZ86

Acquire a Seller’s Inventory Ledger Report Number https://paragon-na.amazon.com/hz/codex?id=GDJG6KM2TGYC5CVP

Submit a Reimbursement Request for an FBA Seller via the FBA Reimbursement Tool https://paragon-na.amazon.com/hz/codex?id=GUID-4BC6DC2F-405E-4A70-891A-0239C30AA354

Tool link:

Seller Reimbursement Website https://console-na.seller-reimbursement.amazon.dev/rms/create

Was I able to address the SP's intent?:

RECALL

Hello from Amazon Selling Partner Support,

I understand that you want to reinstate the ASIN B06XVZ6Y4T that has been recalled and removed from the website.

Please be informed that products are recalled when consumers, regulators or manufacturers discover safety issues or defects or possible problems that pose a risk to consumers. Recalls are issued to protect the public, and the entire line of products or a certain batch that has problems are removed from the market.

To reinstate the ASIN, kindly file a reinstatement request directly to our internal team through seller central Account health dashboard https://sellercentral.amazon.co.uk/performance/account/health/product-policies?t=safe and submit the following information:

Declaration of Conformity or Letter of compliance
Test Reports
Manuals
Images of the product(s) and packaging that must show Mandatory European Markings, such as be six sided and be genuine.

For more information, kindly see help page:

Recalls & Product Safety https://sellercentral.amazon.com/help/hub/reference/GXMGGPL6LC4CVXHT

It was a pleasure to assist you.

ELABORATE PMA

Hello from Amazon Selling Partner Support,

I received your email.

Can you please elaborate what your inquiry is so I can further investigate and provide you an accurate resolution? I believe a more detailed explanation would be beneficial in helping me grasp the intricacies and implications involved.

UNCLEAR CONCERN ANNOTATION

Number of SP's Intent: 1.
Seller intent: Unclear concern. Not enough info on email.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Asked to elaborate concern.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

NO SALES INCREASE SALES

Hello from Amazon Selling Partner Support,

I understand that your have questions about your sales.

To help further increase your sales, you can make use of fee discounts, offer gift options, and upload a video to the detail pages of your product.

By using fee discounts, you can offer popular products at more competitive prices. There are three types of fee discounts that you can choose from: price-related, selection-related, and Prime-related. Gift options, on the other hand, enable you to offer buyers gift-wrapping, gift messaging, or both. Lastly, adding a video to the detail page of your product might increase your sales up to 9.7%.

Before buyers make a purchasing decision, they want to see products in action to better understand how their features work

For more information, kindly check help page below.

Additional tips for increasing sales https://sellercentral.amazon.com/help/hub/reference/G69065?

DEFECT FOUND BIN CHECK

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for bin check for ASIN B0CW5Z5ZJZ.

After a thorough investigation, we found out that the unit on hand is different from the one that is on the detail page. Kindly check attached photos from our fulfillment center.

DELAY SHIPMENT ANNOTATION TRANSFER TO INTERNAL FBA

Number of SP's Intent: 1.
Seller intent: Delay shipment of package.
Seller provided identifiers or documents:

Latest Ship Date: Wednesday, June 19, 2024 Latest Delivery Date: Monday, June 24, 2024

Order ID: S01-4385412-5762860

Skill: M@, FBA
Research done: Followed SOP provided by PWF. No access, transfer to Internal FBA. sesu-us-fba-ecm-reg-tfr-eng@amazon.com

Access to page is denied. Please refer to this link for information about requesting SI console access.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Multichannel Fulfillment and Global Supply Chain Program Orders FAQ https://paragon-na.amazon.com/hz/codex/?id=GPLPMZL5AUL6HBNJ&layer=US&referrer=Paramount

Investigate a Multi Channel Fulfillment Order Stuck in Planning or Processing https://paragon-na.amazon.com/hz/codex?id=GRT27FW7N9HSR2LH

Investigate Multichannel Fulfillment Order Details in Shipment Injection Console https://paragon-na.amazon.com/hz/codex?id=GZSES2DWUCRBKQDJ

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

Tool link:

Shipment Injection Console https://shipment-injection-na.amazon.com/console/mfostat?criterionProperty=amazonOrderId&criterionValue=S01-4385412-5762860&criterionMerchantCustomerId=

Access to page is denied. Please refer to this link for information about requesting SI console access.

Was I able to address the SP's intent?:

DAMAGED TRANSFER TO FFT DAMAGED TRANSFER TO FFT

Number of SP's Intent: 1.
Seller intent:
Seller provided identifiers or documents:

FNSKU X002AT52GH 20055605919800

Skill: M@, FBA
Research done: Followed PWF and got directed to SOP. Unable to continue, not trained to handle. Transferred to FFT. sesu-us-fba-ecm-reg-std-eng-fft@amazon.com
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Handle a Seller Reimbursement Claim for Inventory Damaged in an Amazon Warehouse https://paragon-na.amazon.com/hz/codex/?id=G8QJS9N2TC6QUWJ7&layer=Published/US&locale=en-US

Handle a Contact about FBA Reimbursement Request that Requires Manual Validation https://paragon-na.amazon.com/hz/codex/?id=G7BRCFYAGZHLM725&layer=Published/US&locale=en-US

Tool link:

INVENTORY LEDGER

Was I able to address the SP's intent?:

UNABLE TO CONDUCT A BIN CHECK BLURB 1 UNABLE TO BIN CHECK 1

Hello from Amazon Selling Partner Support,

I understand that you are requesting an inventory check for ASIN B09DFFNB2X.

Please be advised that we are only able to perform a bin check for the following reasons:

Verify the expiration date of units that were marked as expired.
A buyer stated that they had an issue with the item they received (wrong color, type, etc.). (Applicable for FBA returned orders)
To investigate labeling or prep issues for a FNSKU set to Amazon labeling or prep service.

Note: Once products have arrived at our fulfillment centers, we monitor their condition to protect our customers from receiving products that are defective or customer damage.

For future reference, you may visit the help pages provided below:

FBA customer returns policy https://sellercentral.amazon.com/help/hub/reference/200379860

Remove inventory from a fulfillment center https://sellercentral.amazon.com/help/hub/reference/G201436560

UNABLE TO CONDUCT A BIN CHECK BLURB 2 UNABLE TO BIN CHECK 2

Hello from Amazon Selling Partner Support,

I understand that you are requesting an inventory check for ASIN B09DFFNB2X.

Please be advised that we are only able to perform a bin check for the following reasons:

• An order where the buyer stated they had an issue with the item they received, for example, wrong color or type • Moving inventory to a different ASIN or FNSKU • Investigating labeling or prep issues for an FNSKU set to Amazon labeling or prep service

Note: Once products have arrived at our fulfillment centers, we monitor their condition to protect our customers from receiving products that are defective or customer damage.

Additionally, while there are several scenarios Amazon does not perform a bin check for, below are the 3 most common ineligible scenarios as per Amazon policy:

• Customer damaged inventory • Defective inventory • Quarantined inventory

For future reference, you may visit the help pages provided below:

FBA customer returns policy https://sellercentral.amazon.com/help/hub/reference/200379860

Remove inventory from a fulfillment center https://sellercentral.amazon.com/help/hub/reference/G201436560

HOW TO MEASURE

Hello from Amazon Selling Partner Support,

I understand that you want to know why the FNSKUs X001RRENHT, X001RREGML and X001RRTFNV have different dimensions even if the products are the same. You also requesting for images of the products.

Please be informed that Amazon uses a variety of sensors instrumented throughout fulfillment centers to capture item measurements. The measurement sensors will capture your item packaging edge-to-edge, including loose material, such as plastic bags, or loose parts, such as handles.

The measurement sensors that capture dimensions in our fulfilment centers will evaluate packaging edge-to-edge, including loose polybag and protruding handles.

To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed poly bags, or taped flaps, so that the dimensions of the same item packages are as similar to each other as possible.

For more information on how to determine item package dimensions, kindly refer to help page:

Understanding item package weight and dimensions https://sellercentral.amazon.com/help/hub/reference/G6WAEPTECPT2JUH3?

It was a pleasure to assist you.

Unused shipping label FBA

Issue: Seller cancelled the shipment and asking for reimbursement.

Resolution:

Run PWF FBA & MCF > Shipping to Amazon > Shipment Working/Closed Status Issues.
In Seller intent select Refund for unused shipping labels.
Put the shipment ID then click Continue.
Put the creation date, and what is the shipping method used by the seller
Answer the question if the seller used a partnered carrier or no.
To answer the question: Can the shipment charges be voided? Since we do not have access to shipment summary in seller central, base your answer on the shipment creation date. a.) If the creation date is current (example. 7/1/2024) Click Yes in the PWF and continue the WF. b.) If the creation date is past the reimbursement request (example. seller created the shipment on 6/28/2024 and the seller requested a reimbursement on 7/1/2024) Click No from the PWF then declined the reimbursement.

To decline the request, you can use the help page Send to Amazon: Change or cancel your shipment https://sellercentral.amazon.com/help/hub/reference/GP29SYECJZGJ9XMR. Based on the help page, for small parcel shipments, after you have confirmed your shipping selections and accepted the charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all the shipments that you have created, but you will not be able to void the shipping charges. While for pallet shipments, after you have confirmed your shipping selections and accepted the charges, you have one hour to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all shipments that you have created, but you will not be able to void the shipping charges.

STAGING

Hello from Amazon Selling Partner Support,

You've contacted us regarding the searchability of your ASINs.

Upon further investigation, please be informed that your account is still in staging status, due to this we're unable to further investigate the problem and we have limited access to your account.

I kindly suggest you to go to your seller central account, then select the account health dashboard to fix your account.

It was a pleasure to assist you.

GATED HOW TO APPLY REQUIRES APPROVAL TO SELL

Hello from Amazon Selling Partner Support,

You've contacted us regarding ASIN: B00NFUIR8Y.

As per checking, the listing faces restrictions. Please be informed that to protect customers and maintain their trust, we place selling restrictions on certain products. We may place restrictions to ensure that products sold in our store are safe, authentic, or meet local and regional regulations.

As our catalog grows, we continuously make new determinations for which products should be restricted based on a number of factors. Even if you were selling your product before, you may be subject to new restrictions for the following reasons:

-We have placed new restrictions on existing products that either require you to qualify or that we’re not accepting the applications currently.

-You have received a performance notification related to your product and are required to provide additional information before you can sell it again.

Please be informed that these rules are subject to change throughout the year which means selling restrictions may change over time.

To apply to list a product that already exists in Amazon’s catalog and requires approval, follow these steps:

From the Seller Central Home page, click on Catalog menu and select Add a Product.
Search for the item you want to sell.
In the search results, click the Show limitations link next to the item.
Click the Apply to sell button to begin the application process.

For more information, please see help pages:

Categories and products that require approval
https://sellercentral.amazon.com/help/hub/reference/G200333160

ERROR 5461 PAA

Hello from Amazon Selling Partner Support,

I understand that you are experiencing issues in adding a product.

It was a pleasure to assist you today.

W&D Annotation Weight and Dimension Weights and Dimensions Unable to continue

Number of SP's Intent: 1.
Seller intent: Re-measurement.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Unable to continue. Re-ran workflow. PAA
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings FBA Product Weights and Dimensions

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

Hello from Amazon Selling Partner Support,

I understand that you are requesting for a full bin check.

Please be informed that Amazon may provide bin checks if the request relates to: • An order where the buyer stated they had an issue with the item they received, for example, wrong color or type • Moving inventory to a different ASIN or FNSKU • Investigating labeling or prep issues for an FNSKU set to Amazon labeling or prep service

Additionally, while there are several scenarios Amazon does not perform a bin check for, below are the 3 most common ineligible scenarios as per Amazon policy: • Customer damaged inventory • Defective inventory • Quarantined inventory

MISC ANNOTATION UNTRACEABLE CHARGE

Number of SP's Intent: 1.
Seller intent: Untraceable charge.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed SOP. Transferred to merchant-credit-transfer@amazon.com

You have followed all the research steps in this SOP but you were unable to determine the reason for the charge.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Research Other Transaction or Misc Adjustment https://paragon-na.amazon.com/hz/codex/?id=GUID-714AD816-092F-4BF1-B901-FF53A1E36C20&layer=Published/US&locale=en-US

Tool link:
Was I able to address the SP's intent?:

BIN CHECK ANNOTATION

Number of SP's Intent: 1.
Seller intent: Bin Check
Seller provided identifiers or documents:
Skill: M@, FBA
Research done:
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Bin Check FAQ https://paragon-na.amazon.com/hz/codex/?id=GJ8RTMCB4QRA46F5&layer=Published/US&locale=en-US

Tool link:
Was I able to address the SP's intent?:

NO DEFECT FOUND

Hello from Amazon Selling Partner Support,

I want to provide you an update on your request for an investigation regarding ASIN B000BUUTKU.

This email is to inform you that our internal team has completed their investigation and found out that ASIN B0080G8Q2U matches the catalog details.

Please see attached photos provided by our internal team for your reference.

For more information about FBA Inventory: https://sellercentral.amazon.com/gp/help/G201074410

CONTACT DRIVERS FROM ATE KIM

US M@

Prime deal (Suppressed)

Hello from Amazon Selling Partner Support,

I understand that you are having trouble creating prime exclusive discount for your listings due to the error you encountered.

Please be informed that the Prime Exclusive Discount for the product has been temporarily removed. At the time of submission and even after submission, we periodically check whether products on which a discount is offered meet or continue to meet the eligibility criteria. Suppression of a discount indicates that your product has stopped fulfilling one or more of the eligibility criteria for Prime Exclusive Discount.

Nevertheless, the Prime Exclusive Discount for your product will be automatically reactivated if a later check finds that your suppressed product meets eligibility criteria again. You can separately edit the details of the product to fix any issue that has triggered suppression.

For more details, refer to help page: Prime Exclusive Discount FAQ https://sellercentral.amazon.com/help/hub/reference/GPXVNNG52W63SFGK?

Spoof email

Hello from Amazon Selling Partner Support,

I understand that you received a message that your subscription for Amazon FBA is soon to expire.

After a thorough investigation, the notifications are not shown or sent through your Performance notification or in buyer-seller messaging, which only means that the email or message your received may not from Amazon.

Kindly take note that FBA has no expiration dates nor do not have time span. You can only be opt out from FBA if you will convert your listings to FBM.

You can identify an email if it is from Amazon by checking the return address: Genuine emails from Amazon always will come from an address ending in "@amazon.com." Check the email's header information. If the "received from," "reply to," or "return path" for the email does not come from "@amazon.com," it is not from Amazon. Most email programs let you examine the source of the email. The method you use to check the header information varies depending upon the email program you use. The following are some examples of fraudulent return addresses: -seller-performance@payments-amazon.com -amazon-security@hotmail.com -amazon-payments@msn.com

To protect yourself from responding to these emails, you can follow some simple rules:

Know what Amazon won't ask in email: Amazon will not ask you for the following information in an email communication: -Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above) -Your mother's maiden name or other information to identify you, such as your birth city or your favorite pet's name -Your Amazon or Seller Central account password
Review the email for grammatical or typographical errors: Watch for poor grammar or typographical errors. Many phishing emails are translated from other languages or are sent without being proof-read.
Check the website address: Some phishers set up spoofed websites that contain the word "amazon" somewhere in the URL. Genuine Amazon websites always end with ".amazon.com", "amazonsellerservices.com" or "sellercentral.amazon.com." We will never use a combination such as "security-amazon.com" or "amazon.com.biz."
When in doubt, go directly to Amazon or the Seller Central website: Some phishing emails include a link that looks as though it will take you to your Amazon account, but it is really a shortened link to a completely different website. If you hover over the link with your mouse when viewing the message in your email client, you often can see the underlying false website address, either as a pop-up or as information in the browser status bar.

The best way to ensure that you do not respond to a phishing email is to always go directly to your seller account to review or make any changes to the account. When in doubt, do not click on a link in an email.

-Do not unsubscribe: Never follow instructions contained in a forged email that claim to provide a method for unsubscribing. Many spammers use these unsubscribe processes to create a list of valid, working email addresses. -Use the features in Seller Central to track your orders: The Sold, Ship Now email notification is a useful tool. However, you can find the most accurate and up-to-date information for your orders using the Manage Orders feature in your seller account. -If an offer sounds too good to be true, it probably is: Sometimes phisher emails will offer you deals, such as a discount or a free item, in return for completing a simple task, (for example, signing in to your seller account). We recommend that you never sign in to your seller account by clicking on a link embedded in email.

As part of our ongoing commitment to stop spoofing, you can help us investigate spoofed emails. It will be so much appreciated if you'll send us the original spoofed email, with the complete header information, using our report phishing form https://www.amazon.com/hz/contact-us/foresight/hubgateway.

For more details, see: Identifying false (spoofed) e-mails https://sellercentral.amazon.de/help/hub/reference/G32261

Deal (Amazon cancelled)

Hello from Amazon Selling Partner Support,

I understand that your SKUs are not eligible due to Amazon internal policies.

After thorough investigation, the deal was cancelled by Amazon. Amazon is subject to cancel any deals without notification if they violate Amazon’s policy.

Please be informed that we strive to offer customers new Deals every day. In order to achieve this, Lightning Deals cannot run on the same ASIN within a 7-day period while Best Deals cannot run on the same ASIN within seven days. Amazon may cancel any Deal without notification if it does not meet these criteria.

For more information, see help pages: Monitor Deals https://sellercentral.amazon.com/help/hub/reference/G202111570

Create a Deal https://sellercentral.amazon.com/help/hub/reference/G202111550?

US/UK FBA

Shipment status (Shipped)

Hello from Amazon Selling Partner Support,

I understand that you are having issues with the shipment FBA15GJJG9CJ that was shows delivered but not yet available.

Upon thorough investigation, your shipment status for Shipment ID: FBA15GJJG9CJ is SHIPPED. This means that the carrier has picked up your shipment, or you have dropped it off with the carrier.

Please be informed that the marked as shipped button has been removed because we now use tracking information to accurately update your shipment status. If you’re using an Amazon-partnered carrier, your shipment status updates to Shipped when the carrier picks it up.

Upon checking, it is found that you have used DEUTSCHE POST DHL (Non-partnered) carrier for this shipment.

Kindly take note that if you're using a non-partnered carrier, your shipment status updates to Shipped once you’ve entered valid tracking information in the Track shipment tab of the Shipment summary page or the Tracking details step of the Send to Amazon workflow.

If your carrier tracking information says "Delivered", it implies that our fulfilment centres have your shipment. However, it can take 5-10 days after the shipment is received to begin processing and only then will your shipment status change.

During peak season, our fulfilment centres will process shipments as soon as possible after the shipment arrival, but it may take longer due to higher volume than usual.

Kindly bear with us as we are unable to manually expedite the shipment receive process, and Selling Partner Support does not have further guidance.

For more information and further guidance regarding this matter, refer to: https://sellercentral.amazon.de/gp/help/201022330

HAZMAT (Battery)

Hello from Amazon Selling Partner Support,

I understand that you are having issues with the product B0C68Q3XMM that is not active in DE marketplace.

After thorough investigation, your product B0C68Q3XMM could not be classified because it may contain batteries and lack detailed information about the batteries. It is therefore currently blocked from sale and inbound shipments.

To make the product sellable, kindly download the Amazon battery exemption sheet: https://sellercentral.amazon.de/gp/fba/material-safety-data-sheet/index.html

Please make sure that all fields are completed, and that the document is dated and signed, using your full (first and last) name for the signature. Follow the guidance below:

Are batteries required: Select “Yes” if batteries are required for the product to work or if your product is a battery.
Are batteries included? Select “yes” if batteries are included with the product, or if your product is a battery.
Battery cell type: From the drop-down menu, select the type of battery (such as: “AA”) that your product uses.
Chemical composition of the battery cell: From the drop-down menu, select the battery cell (such as “Lithium-ion”) that your product uses.
Number of batteries included: Enter the number of batteries, including spare batteries.
Battery weight: Enter the battery weight in grams.
Lithium battery packaging: If your product contains a lithium battery, a lithium battery is included with your product, or your product is a lithium battery, include the following information about the packaging: a. Select “Batteries in the device” if the battery item with the battery is built inside the item. b. Select “Batteries are included in the device” if the battery is included but not built-in. c. Select “Batteries only” if the product is a single battery or comes with an item that is not powered by the battery.
Lithium battery energy content: If a lithium battery is included with your product or if your product is a lithium battery, enter the battery's energy content in watt hours (Wh). This information can be found on the battery label.
Lithium battery voltage: If a lithium battery is included with your product or if your product is a lithium battery, enter the voltage (V). This information can be found on the battery label.

Then complete the document and upload it through this page: https://sellercentral.amazon.de/gp/fba/material-safety-data-sheet/index.html

Take note that the review usually takes 4 working days. Until the review process is complete, the product will remain unfulfillable. You will receive a notification by e-mail.

For more information, visit: Required information for products regulated as dangerous goods https://sellercentral.amazon.de/gp/help/201371860

Dangerous goods identification guide
https://sellercentral.amazon.de/gp/help/201003400

For more information about the FBA dangerous goods check or to check the classification status of your ASIN for Fulfilment by Amazon, visit: https://sellercentral.amazon.de/gp/help/G201749580

Removal (Opt out to automatic disposal)

Hello from Amazon Selling Partner Support,

I understand that you want to know why the listings are being disposed without your permission and you want to opt out from it.

When inventory in an Amazon fulfilment centre is not in sellable condition, its status changes to Unfulfillable and it is set aside. If you do not create a removal order for your unsellable inventory within 30 days after Amazon notifies you of its required removal, it is likely to be automatically disposed of.

A 30-day notice is provided in advance and as per the Amazon Services Europe Business Solutions Agreement, you must remove Fulfilment by Amazon (FBA) inventory units that are unsuitable for sale from fulfilment centres.

This may include inventory that is not in a sellable condition (for example, unfulfillable or unsellable) or that does not have an active offer on Amazon. Unsuitable units include those that are unsellable because the customer returned them in damaged condition. Check the FBA customer returns report for relevant returns to see if this is the reason your inventory is no longer sellable.

Now if you are convinced that the units are no longer sellable, you have to create a removal for the units and it will be shipped on the return address you provided. To remove your inventory from the fulfilment centre, you can choose one of the options below. -Create a removal order (go to the Create a removal order section in the help page below). -Use the Recommended Removal report (go to the Create a removal order section in the help page below). -Set up automatic removals. For more information, go to Remove inventory (overview): https://sellercentral-europe.amazon.com/help/hub/reference/G200280650. -Remove inventory in bulk by uploading an inventory file. For your reference, please see Remove inventory from a fulfilment centre: https://sellercentral-europe.amazon.com/help/hub/reference/G201436560

You have nothing to worry, you can opt out from automatic disposal with these easy steps:

On the Settings menu, select Fulfilment by Amazon.
Locate Automated fulfilable inventory settings, and then click Edit.
Automated fulfilable inventory settings
Select either Return as your removal option. -In the Email address text box, enter your preferred email address. -Provide the address and phone number for the delivery destination. Note: To avoid errors when saving information in your seller account, the full name and address fields cannot be longer than 50 characters, and the return address must be a physical street address.
Click Update.

This help page will help you understand more of the process: Remove inventory automatically https://sellercentral.amazon.co.uk/help/hub/reference/G200678710

REMOVAL SAMPLE ANNOTATION

Number of SP's Intent: 1.
Seller intent: Removal reimbursement. Received empty box.
Seller provided identifiers or documents:

Removal Order # XO7DKVPqn4 Tracking Number# 1ZA8337B0305890302 FNSKU: X003YORZ8F Number of Units Impacted: 1 Unit LPN number: LPNPMCI5289783

Skill: M@, FBA
Research done: Followed PWF.

Status Reimbursement request has been raised on ticket to FBA credit ops. Inform the seller of it.

Next Steps In Paragon: 1.Click on Email Seller Note: Ticket ID(s) is provided in blurb summary, please attach the tickets under related item section and remove the information from blurb before sending out to seller.

Review the email by selecting Review To send the email, click Submit Put the case in Pending Amazon Action (PAA) status

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF FBA Inventory Removals/Disposals Issues

Help page link:
SOP link:
Tool link:

Inventory Ledger https://sellercentral.amazon.com/reportcentral/LEDGER_REPORT/0/%7B%22filters%22:[%22%22,%22%22,%22X003YORZ8F%22,%22DAILY%22,%22FC%22,%2284700%22,%22%22,%22%22,%22%22,%22%22,%22%22],%22pageOffset%22:1,%22searchDays%22:-1,%22startDate%22:%222024/02/06%22,%22endDate%22:%222024/02/06%22%7D

Seller Reimbursement Website https://console-na.seller-reimbursement.amazon.dev/rms/search

Was I able to address the SP's intent?:

REFUND OF UNUSED SHIPPING LABELS REFUND OF UNUSED SHIPPING ANNOTATION REFUND FOR UNUSED SHIPPING LABELS

Number of SP's Intent: 1.
Seller intent: Refund for unused shipping labels.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Followed PWF.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Shipping to Amazon Shipment Working/Closed Status Issues

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

INACCURATE FBA FEES ANNOTATION WEIGHT AND DIMENSION ANNOTATION ENOUGH QUOTA ANNOTATION

Number of SP's Intent: 1.
Seller intent: refund for inaccurate FBA Fees
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Followed PWF.

Status The number of FNKSU requested is more than remaining measurements. Inform seller.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings FBA Product Weights and Dimensions

Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

REMOVAL ORDER RESOLUTION FROM ATE KIM

Hi team,

Sharing ways to resolve Removal reimbursement request. Please review thoroughly.

Issue: Seller is asking reimbursement for removed units that were lost, damaged and or missing accessories. However, seller mentioned that they did not received documents like the packing slip.

Make sure seller provide ASIN, FNSKU, removal order ID and the tracking ID.
- If the seller provided the mentioned information, search the information in the seller central then continue the workflow.
- If the seller did not provide a tracking ID, set case to PMA.
- If searching the ASIN/FNSKU resulted multiple removal orders, set case to PMA.
- If the seller only provide an order ID and there are multiple ASINs/FNSKUs, set case to PMA.
Run the Atlas card FBA & MCF > FBA Inventory > Removals/Disposals Issues
Put the order ID
Select Reimbursement request as Seller Issue.
Select an issue to answer the PWF question "What was the specific issue with the shipment?".
Then put the information you gathered from Seller central.

You can use the following SOPs: US Removal and Disposal Orders Edge Cases FAQ https://paragon-na.amazon.com/hz/codex?id=GUID-0A168386-F036-47ED-BF34-A256A6F44D13

UK Handle a Removal Order Case Where the Seller has Received a Shipment Meant for a Different Recipient https://paragon-eu.amazon.com/hz/codex/?id=GRZAL7BV22U9BY9P&layer=Published/GB&locale=en-US Handle a Contact about FBA Damaged Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GPYFRJU94PGXDDBC&layer=Published/GB&locale=en-US Handle a Contact about FBA Lost Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GRSCYPCLY3H94GK8&layer=Published/GB&locale=en-US Handle a Contact for an FBA Short Shipment Subtype Removal Order Reimbursement https://paragon-eu.amazon.com/hz/codex/?id=GMVG4BR339SXSJV9&layer=Published/GB&locale=en-US Handle a Removal Order Case Where the Seller Is Claiming They Received an Incomplete Unit or an Empty Box https://paragon-eu.amazon.com/hz/codex/?id=GVENR24GXX4AM7D3&layer=Published/GB&locale=en-US

Reminder: You can continue the reimbursement process without the packing slip, as long as the seller provide ASIN, FNSKU, removal order ID and the tracking ID.

Let me know if you have questions.

RESERVED INVENTORY FC PROCESSING

Hello from Amazon Selling Partner Support,

You've contacted us regarding your reserved inventory.

As per checking, your units under FC Processing status are units that have been sidelined at the fulfillment center for additional processing, such as verification of item dimensions and weight, pending investigations, or pending removal orders. For more information, go to Remove inventory (overview).

Please be informed that If the units are not sidelined and are still listed under FC processing, then these units are not required to fulfill immediate customer demand and will automatically be moved to sellable inventory based on available quantity.

Note: When inventory is being processed for transfer to another fulfillment center, those units might show up under both FC transfer and FC processing for a short amount of time. Units in FC transfer are available for sale, but cannot be eligible for Prime delivery until they are transferred to destination fulfillment centers.

For more information, kindly see help pages below.

Remove Inventory Overview https://sellercentral.amazon.com/help/hub/reference/G200280650

Reserved Inventory Report https://sellercentral.amazon.com/help/hub/reference/G201723860

RESERVED INVENTORY FC TRANSFER FC TRANSFERRING

Hello from Amazon Selling Partner Support,

I understand your inquiry about your Reserved Inventory.

As per checking, your units under FC Transfer status are units that are being transferred from one fulfillment center to another to help place the inventory closer to customers. Units in the FC transfer status are available for customers to buy. However, customers might be shown a future ship date if no other units are available in the fulfillment centers for immediate fulfillment.

Please be informed that transfers may take up to 22 to 25 days to complete. In some cases, transfers may take longer and investigation may be required (for example, delays due to weather restrictions).

For more information, kindly see help pages below.

Remove inventory overview https://sellercentral.amazon.com/help/hub/reference/G200280650

Reserved Inventory report https://sellercentral.amazon.com/help/hub/reference/G201723860

NOTES FROM ATE KIM COUPONS

Hi team,

Sharing contact driver we encountered today: Coupons.

Issue: Seller is unable to create coupon as the listing is suppressed.

Run the Atlas card Advertising (SSPA) > Deals > Errors with Deals.
Use the following SOPs Coupons FAQ https://paragon-na.amazon.com/hz/codex/?id=GUID-2AA90023-FCD6-4666-843E-F01A9ED7A22A&layer=Published/US&locale=en-US Handle a Contact about Suppressed ASINs and Errors Received on Coupons https://paragon-na.amazon.com/hz/codex?id=GUID-407B019A-CE31-4F86-AE08-511ECED084E4
Confirm that the status of the coupon is not failed or expired.
Use Diagnostic: Coupons Troubleshooting Guide tool https://csi.amazon.com/diag/Coupons_Troubleshooting_Guide?resourcePath=Coupons_Troubleshooting_Guide&diag_run_id=ec0932da-e597-45ad-80db-26fffe00de85 to troubleshoot.
Verify that the Diagnostics tool prompts you to cut a ticket to report the issue.

Results of coupon information lookup on Seller Central

"We temporarily excluded this ASIN from your coupon due to insufficient inventory." - https://paragon-na.amazon.com/hz/codex?id=GUID-E7B689A9-A34A-4AEF-B4AB-B1EF310B65A5
"Restricted Product: This product is identified as restricted for promotion and cannot be added to a coupon." - https://paragon-na.amazon.com/hz/codex?id=GUID-8DB8034E-040D-4E4B-832F-10E37C9AFF0F
"This ASIN will automatically be reactivated when the product rating passes the threshold." https://paragon-na.amazon.com/hz/codex?id=GUID-D2263842-2EC4-4AD6-8CD4-31367FADE386

If Diagnostic tool steps resolved the seller's issue (without a ticket), construct your reply to the seller based on the outcome of the tool.

Reminder: Please keep on sending contact drivers and good cases that we can share with the team. Thank you for your cooperation.

NOTES FROM ATE KIM PRIME EXCLUSIVE DISCOUNTS

Hi team,

Sharing another contact driver we encountered today: Prime Exclusive Discount FAQ

Issue: Seller is unable to create Prime exclusive discount as the listing is suppressed.

Run PWF Advertising (SSPA) > Deals > Errors with Deals.
Use the SOP Prime Exclusive Discount FAQ https://paragon-na.amazon.com/hz/codex/?id=GG2ZAE4YZ6U5HTG2&layer=Published/GB&locale=en-US.

The seller encountered errors:

"Prime Exclusive Discount cannot be applied on this item as it has been flagged per Amazon internal policies."
- Follow the outcome from the SOP mentioned above: Talking points: a) This item has been flagged per Amazon internal policies. b.) The seller must remove it and add another product. c.) The seller can still apply a discount to this product on non-event days (i.e. any day other than Prime Day, Black Friday, or Cyber Monday). d.) Submit an Issue with a Ticket or SIM That Requires Monitoring if the seller wants to appeal: Internal Associates: 8da08de2-2f1b-43d6-8f0b-6c9056663df4 Partner Associates: 8da08de2-2f1b-43d6-8f0b-6c9056663df4 e.) Construct your reply to the seller based on the outcome of the ticket. f.) Reason code: Products and inventory > Prime Pricing

Remember to provide the talking points first before creating a ticket.

"Products got suppressed"
- Follow the Help page Prime Exclusive Discount FAQ https://sellercentral.amazon.com/help/hub/reference/GPXVNNG52W63SFGK
If the seller is unable to edit the price because their product's pricing schedule forbids this promotion and/or facing a Price management error, provide the talking points below: -The pricing of this SKU is likely managed by Automated/Dynamic Pricing.
- If the seller wants to reactivate the product in Prime Exclusive Discounts, the seller should remove the product from Automated Pricing and try to edit again by following the below steps: a.) Remove the SKU from automated pricing b.) Change the regular price of the SKU (even though the seller wants to keep the same regular price, they should resubmit the regular price).
If the seller encountered any of the following,
- "Price threshold error."
- "Invalid. Discount overlap."
- " My discount meets all eligibility criteria. It is still suppressed, invalid, or not visible."
- "The seller’s concern isn’t covered in the FAQ or help page." Transfer the case to Internal FBA Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex?id=GRJZZVE7BJPGGCAV For those who are not trained FBA, you can transfer the case to FBA.

Let me know if you have questions.

PENDING PAYMENTS 21 DAYS

Hello from Amazon Selling Partner Support,

I understand that you are inquiring about the awaiting payment status on your orders.

As per checking, please be informed that an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

For more information, see help page:

Pending Orders https://sellercentral.amazon.com/help/hub/reference/G40571?

BIN CHECK FOR EXPIRED UNITS --- FROM ATE KIM

Hi team,

Sharing way to handle Bin check requests for expired units. Please review.

Issue: Product doesn’t have an expiry date. Why is the product marked as expired. What happens if the expired products are not removed from the FC? How many days till the expired units must be removed from the FC?

Run PWF FBA > FBA Inventory > Expired Products Inventory
Put the Item Identifier
Select Expired to answer the question What is the product disposition? if you saw in seller central that the units are expired.
Check if there are previous tickets created.
- If NO, Put the information needed to cut a ticket.
- If YES, provide the ticket's resolution.

Here are the scenarios when we can transfer the case to Partner Transfers to Internal Associates FBA https://paragon-eu.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/GB&locale=en-US

If you have to cut bin checks to multiple FCs and the PWF rerouted you to tcorp https://t.corp.amazon.com/ that we don't have access to.
If information to tools do not synced.
- PWF gave reserved inventory but there are expired units in FNSKU lookup.
- PWF read expired units but there are no expired units in FNSKU lookup.
- There are expired units in ledger and in MYI but no expired units in PWF and FNSKU lookup.

Remember that we are unable to create bin checks directly to FNSKU lookup and we should always create these tickets through PWF.

I have raised this to our quality team and for now, we do not have other workarounds et. I will keep you posted.

Let me know if you have questions.

REFUND FOR UNUSED SHIPPING LABELS TRANSFER

Number of SP's Intent: 1.
Seller intent: SP is requesting refund for the unused shipping labels.
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Followed PWF. Transferred to Internal FBA. Page unable to load. - - - sesu-us-fba-ecm-reg-tfr-eng@amazon.com  Something went wrong.

Transaction type: INCORRECT_FEES_NON_ITEMIZED is not supported!

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Partner Transfers to Internal Associates FBA - - - sesu-us-fba-ecm-reg-tfr-eng@amazon.com https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

Tool link:

https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA1868GQLW7&caseID=15628482791 https://sellercentral.amazon.com/gp/ssof/shipping-queue.html/ref=xx_fbashipq_favb_xx#fbashipment https://www.ups.com/track?loc=en_US&requester=ST/trackdetails

Was I able to address the SP's intent?:

CONTACT DRIVERS FROM ATE KIHMMM

Hi team,

Please review carefully.

North American Remote Fulfillment (NARF) and Pan-European FBA

North American Remote Fulfillment (NARF)

What is Remote Fulfillment with FBA?
- Remote Fulfillment with FBA lets US FBA sellers sell to customers in Brazil, Canada and/or Mexico without having to send inventory to those countries. When you enroll in the program and create offers in amazon.com.br, amazon.ca or amazon.com.mx, Amazon will use your inventory in US fulfillment centers to fulfill orders across the border directly to the customer, through Amazon Services LLC.
- in US fulfillment centers to fulfill orders across the border directly to the customer, through Amazon Services LLC. The program offers Prime customers free shipping in Brazil (33 to 40 days), Canada (seven to 12 days), and Mexico (five to nine days). Customers, not sellers, pay applicable import duties and taxes on the items they order, taking ownership after the shipping company picks up the items from the US fulfillment center. Returns go directly back to the US and are subject to the FBA customer returns policy.
- Orders will appear in your Brazil, Canada and/or Mexico seller account, based on where the customer bought your product.
What is the difference of NARF from Pan EU?
- Remote Fulfillment with FBA is a broader program that includes NA Remote Fulfillment and EU Remote Fulfillment.
- Program fulfillment fees apply only to sales of products on amazon.com.br,  amazon.ca, or amazon.com.mx. Standard US fulfillment fees will apply for sales on amazon.com. The referral fee will be based on the store where the customer buys the item.
What is Pan-European FBA?
- Pan-European FBA helps you to sell across Amazon’s EU stores by enabling placement of your inventory closer to customers.
- After you send your products to an EU fulfilment centre, we store your inventory across our EU fulfilment centres in the countries that you have enabled for inventory placement in order to meet anticipated customer demand. We distribute your inventory across these countries at no additional cost.

You can use SOPs North American Remote Fulfillment (NARF) FAQ https://paragon-na.amazon.com/hz/codex/?id=GHNYW9SD6RNUCV2N&layer=Published/US&locale=en-US

Pan-European FBA FAQ https://paragon-eu.amazon.com/hz/codex/?id=GUID-5116CFC0-7A7E-459F-81EE-889B28BEBE7A&layer=Published/GB&locale=en-US

TRANSFER QUEUES

INTERNAL FBA

Partner Transfers to Internal Associates FBA - sesu-us-fba-ecm-reg-tfr-eng@amazon.com https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

IIDP

Incorrect Information on a Detail Page Transfer Guide ---- sellers-support-level3@amazon.com https://paragon-na.amazon.com/hz/codex/?id=GUID-63D8A559-C4A9-415C-B528-D0437F05EC3A&layer=Published/US&locale=en-US

BRAND REGISTRY

Transfer a Case to the Brand Registry Support Team --- sesu-us-bst-eom-reg-std-eng@amazon.com https://paragon-na.amazon.com/hz/codex?id=GMDUK3D33P9YWWVR

FFT

MANUFACTURER BARCODE ELIGIBILITY

Hello from Amazon Selling Partner Support,

I have concerns regarding manufacturer barcode.

Upon checking, please be informed that not all products are eligible for virtual tracking and Amazon updates product eligibility periodically to ensure that we provide the best service for customers and sellers.

For a product to qualify for using manufacturer barcodes, it must meet all of the following requirements:

• Be in new condition • Have a single, scannable UPC, EAN, or ISBN barcode matching a single ASIN in the Amazon catalog • Not be an FBA restricted product or a dangerous good* • Not be an expiration-dated product* • Not be a consumable or topical product (such as grocery items, skin creams, cosmetics, or soaps)* • Not be a media product (such as books, CDs, VHS tapes, or DVDs)* • Not be a product related to children or infants (such as toys or baby clothes)*

Note: You may be able to get an exemption to use the manufacturer barcode for items identified by asterisk(*) by applying with Amazon Brand Registry and enrolling your ASIN in the program.

Amazon updates product eligibility from time to time to ensure that we provide the best service for customers and sellers. If your product is not eligible for virtual tracking, an Amazon barcode is required in place of the manufacturer barcode. You can print Amazon barcodes and apply them to your products yourself, or you can have Amazon print and apply them for a per-item fee. For more information, go to Use and Amazon barcode to track inventory and FBA Label Service.

If products that are not eligible for virtual tracking are sent to fulfillment centers with only the manufacturer barcode, Amazon may charge an unplanned-service fee for applying an Amazon barcode. For more information, go to Unplanned services.

Important: For a product to be eligible for virtual tracking, it must have a scannable product identifier. To learn more, go to Listing requirements: Product IDs (GTINs). If you don’t have a valid UPC on your product, you can apply for a GS1 standard UPC barcode. You can print barcodes directly on the product packaging and avoid additional labeling.

Note: Products enrolled in the Transparency program are eligible for virtual tracking, except for products in the Toys & Games and Baby Products categories, dangerous goods, and expiration-dated products. The categories eligible for Transparency may be subject to change by Amazon. To learn more, go to Transparency serial number barcode requirements.

For more information, kindly access the help page below.

Using manufacturer barcodes with FBA virtual tracking https://sellercentral.amazon.com/help/hub/reference/G200141480?

STRANDED MISSING SKU

Hello from Amazon Selling Partner Support,

I understand your inquiry about your listing for ASIN: B001564URC.

Upon checking, your inventory is stranded because the FBA and Manage Inventory SKUs or ASINs for this listing do not match. This may be because your product ID, such as the UPC or ASIN, changed, or because there is no listing in Manage Inventory for this SKU. One of the steps below may resolve this issue:

Click Relist then Save and finish. It may take a few minutes to update.
Click Create new listing. Set a price, select I want to ship this item myself to the customer if it sells, set quantity to "0," then click Save and finish. Once finished, click Change to FBA. It may take a few minutes between steps and up to 24 hours after all actions are completed to update the listing.
Delete the listing and then follow step 2 above.

REFUND FOR UNUSED SHIPPING LABEL APPROVED

Hello from Amazon Selling Partner Support,

I received your email regarding your reimbursement request for your cancelled shipments.

Please be informed that your reimbursement request for unused shipping labels are approved. You will receive the funds back in your account in the next few days.

Reimbursement for unused shipping label details:

• Shipment ID: FBA186NXGPG9 • Reimbursement ID: 15416682081 • Reimbursement amount: USD103.04

• Shipment ID: FBA186P12HPV • Reimbursement ID: 15416969161 • Reimbursement amount: USD103.04

• Shipment ID: FBA186NSDQY9 • Reimbursement ID: 15417017991 • Reimbursement amount: USD103.04

• Shipment ID: FBA186NSV2K7 • Reimbursement ID: 15415924421 • Reimbursement amount: USD103.04

• Shipment ID: FBA186NXQMZ7 • Reimbursement ID: 15415929751 • Reimbursement amount: USD103.04

For more information on tracking your shipments, see: https://sellercentral.amazon.com/gp/help/201022330

Information on reconciling your shipment can be accessed at: https://sellercentral.amazon.com/gp/help/201214140

UNCLEAR CONCERN ANNOTATION

Number of SP's Intent: 1.
Seller intent: Unclear concern. Not enough info on email.
Seller provided identifiers or documents:
Skill: M@, FBA, FFT
Research done: Asked to elaborate concern.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

PMA 2

Hello from Amazon Selling Partner Support,

Thank you for contacting us with the ASIN B09FKBRNRG and the order ID: 111-1713354-2605033.

I wasn't able to determine what kind of assistance you need. I would highly appreciate if you can elaborate your inquiry and provide us more specific information to help us to serve you better.

In order for us to further assist you, kindly respond to this case with the details of your inquiry or contact us again.

• A screenshot of the error message (If available).

CHANGE CAPACITY LIMIT CHANGE STORAGE LIMIT INCREACE CAPACITY LIMIT INCREASE STORAGE LIMIT

Hello from Amazon Selling Partner Support,

You've contacted us regarding your storage limit.

If you’d like more capacity for products that you’re confident customers will buy, you can use Capacity Manager to request an increase to your capacity limits at a reservation fee that you specify.

Here’s how it works:

Tell us how much additional capacity you want, and when. Limit increases can be requested in monthly increments for any future period in which you have a capacity limit or estimated capacity limit. The maximum amount that you may request in a given storage type and period will vary based on available capacity in our networks.
Set the maximum reservation fee that you’re willing to pay for the extra capacity, if it’s available. The fee can be offset with performance credits earned from sales generated using the additional space. No upfront payment is required.

Important: The reservation fee that you set should reflect your confidence in your ability to sell the inventory and offset the reservation fee with performance credits. If you’re not confident that you can sell the inventory and offset the fee, we recommend that you don’t request the capacity as you’ll be responsible for the remaining balance (your reservation fee minus performance credits).

We’ll assess fulfillment center capacity regularly (typically twice per week) and grant requests as capacity is available. We grant requests with the highest reservation fee per cubic foot first and continue in this order until all available capacity has been allocated. If your request is granted, the capacity will be available to you for the entire period that you specified.
If your request is granted, your capacity limit will increase in the Capacity Monitor. When the specified period starts, you’ll earn a $0.15 performance credit for every dollar of sales that you generate using additional capacity. We designed this credit to give you the opportunity to offset 100% of the reservation fee, if you sell the inventory.

For more information, kindly access the help page below.

FBA capacity limits https://sellercentral.amazon.com/help/hub/reference/GAFNWEYTJUV2GBFC

REMOTE FULFILLMENT NARF

Hello from Amazon Selling Partner Support,

You've contacted us regarding remote fulfillment.

To enroll in Remote Fulfilment, you must be registered for FBA in the US, Canada, and Mexico and have a North America Unified Account with FBA Export enabled. Once you enroll, your eligible ASINs will be available for sale to customers in Canada and Mexico as soon as you create offers for them on Amazon.ca and Amazon.com.mx.

Follow these steps to enroll and begin selling:

Go to the Remote Fulfilment page, which you can also find using the Inventory drop-down menu on Seller Central.
Set your preferences as you go through the enrolment workflow, and click Enroll. Once you have enrolled, Amazon will evaluate your inventory and automatically add all eligible items to the program. From then on, we will automatically add to the program:

• Any new eligible item added to your US inventory • Any items that are currently ineligible but later become eligible

If you haven’t enabled automatic listing creation in your setting preferences, create offers for Canada and Mexico so you can sell your US inventory in those marketplaces.
Download your ASIN Status report from the Remote Fulfilment page to: • See which of your ASINs have been added to the program • Find out if you have to take action on any ASINs so they can be added to the program • Remove ASINs from the program that you don’t want to sell in a particular marketplace

Note: After you enroll in Remote Fulfilment with FBA, it may take up to 24 hours to determine whether your ASIN is eligible.

For more information, kindly access the help page below.

Remote Fulfilment with FBA https://sellercentral.amazon.com/help/hub/reference/G5P3CDUHZWSZLXLB

SET AND EDIT USER PERMISSIONS PROVIDE ACCESS TO OTHER SELLERS

Hello from Amazon Selling Partner Support,

I understand that you are unable to authorize someone to access your seller account.

Please be informed that the ability to set and edit user permissions is available only to sellers with a Professional selling plan.

When you initially set up your Seller Central account, only you can access the account tools and features. You can provide access to others, such as employees, co-owners, or contractors, by setting your user permissions.

To invite new users, follow these steps:

From the Settings drop-down menu, select User permissions.
Enter the contact information for the new user and click Send invitation. Repeat for all new users that you want to add.
Have your new users follow the instructions in the email that they'll receive.

To edit new-user permissions, follow these steps:

From the Settings drop-down menu, select User permissions.
Click Edit next to the account that you want to change.
Click the button next to each tool that you want to allow the user to access.

Warning: By setting user permissions, you allow other users to complete tasks such as managing inventory or handling shipping confirmations. However, account credentials are unique, and confidential information should not be shared with anyone.

For more information, you can also visit the links below.

Set and edit user permissions https://sellercentral.amazon.com/help/hub/reference/G901?

SET AND EDIT USER PERMISSIONS ANNOTATION

Number of SP's Intent: 1.
Seller intent: SP is unable to authorize someone else to access their account and schedule shipping for items in inventory
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Educated SP using help page.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

Set and edit user permissions https://sellercentral.amazon.com/help/hub/reference/G901?

User Permissions https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=a80fbd3f-0ae2-4265-a6eb-8c6d42d25a2c&moduleId=2e3317d3-b2eb-4302-945e-172bf99f1230&modLanguage=English&contentType=VIDEO&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3VCZTODCPZ39N&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D&videoPlayer=airy

SOP link:
Tool link:
Was I able to address the SP's intent?:

FROM ATE KIM

Hi team,

Sharing ways to handle Multichannel order creation issues. Please review.

Multi Channel Fulfillment Order Reimbursement Claim

Unable to create

Run PWF FBA & MCF > FBA & MCF Programs > Multichannel Fulfillment (MCF) - Program Info: Account: Registration: Listings: Create: Edit or Cancel Order
Use SOP Multi-Channel Fulfillment Order Creation Issues FAQ https://paragon-eu.amazon.com/hz/codex/?id=GMCEGCN2TPTXKH98&layer=Published/US&locale=en-US https://paragon-eu.amazon.com/hz/codex/?id=GMCEGCN2TPTXKH98&layer=Published/GB&locale=en-US

I. The seller is facing an error: “A create request already exist for Merchant fulfillment Order ID xxxx-xxxx-xxxx.”

The seller already has an existing merchant fulfilled order with the same order ID name. Ask the seller to provide or update a different order ID name in the Multi-Channel Fulfillment (MCF) order creation page.
Also inform the seller that they would be ineligible for any form of reimbursement if they use MCF as a way to fulfill any order placed on the Amazon website, including self-fulfilled orders, FBA orders or any related shipments.
You can refer to help page Multi-Channel Fulfillment: Fulfill orders for your sales channels https://sellercentral.amazon.com/help/hub/reference/G200332450

II. The seller is not registered in MCF store.

The seller must be registered in the store from which they are placing an MCF order.
Assist the seller in registering for the store for which they are trying to place the order. Once registered, the seller will be able to place orders. Sellers who already have an Amazon Selling account or are new to Amazon can enroll from Multi-Channel Fulfillment https://sell.amazon.com/fulfillment-by-amazon/fba-multi-channel website.

III. The seller is blocked from creating MCF orders / The seller is stating they are getting the error: "Your account is deactivated at the moment. Please contact Support for assistance." - Use SOP Investigate a Multichannel Fulfillment Order Creation Block https://paragon-eu.amazon.com/hz/codex?id=GZXK4DSJ9ALUJRRF

IV. The seller is stating they are getting an “inventory is unavailable” error although there is inventory present.

Use SOP Investigate an Unavailable Inventory Error During Multi Channel Fulfillment Order Creation https://paragon-eu.amazon.com/hz/codex?id=GN6VQJSD5K4EDUNS

V. The seller is unable to create MCF order to a specific address. / The seller is stating they are getting the error: “Invalid Address / Incorrect Address/We could not verify your address” / The seller is stating they are getting the error: “Delivery SLA is not available for destination address"

Use SOP Investigate an Invalid Address Error Received During Multi Channel Fulfillment Order Creation https://paragon-eu.amazon.com/hz/codex?id=GQWGDJGEWTJ9JHRZ

VI. The seller is stating they are getting the error: “Unable to validate the address. Please correct the address and try again”.

Inform the seller the email address provided is incorrect. The seller must provide an un-encrypted email Id when creating the order.

VII. The seller is unable to choose expedited shipping method, or they are getting an option for MCF order creation. - Make sure seller has provided the address to which they are trying to ship the order. - Verify if the address to which its being shipped is outside the 48 contiguous US states; that is, Alaska, Hawaii, and Puerto Rico. If yes, let the seller know that is the reason expedited shipping is not available. - If the address is not outside the 48 contiguous states of the US, then check whether the ASIN detail page indicates that the ordered item is large and bulky. If yes, let the seller know that is the reason expedited shipping is not available.

An item is considered heavy and bulky, if one or more of its dimensions (be it length, girth, linear dimension, or weight) exceed the specified limits marked on the table below: Stores MCF Store ID Weight Length Girth Linear Dimensions CA (7) 546160 > 68 kg > 108 in > 165 in

CN (3240) 91103 > 30 kg > 165 cm

DE (4) 15321 > 40 kg > 270 cm > 419 cm

FR (5) 15331 > 31.5 kg > 175 cm > 360 cm

IT (35691) 48761 > 31.5 kg > 175 cm > 360 cm

JP (6) 71102 > 100 kg > 250 cm > 400 cm

MX (771770) 1388270 > 150 lb / >68kgs > 108 in / >270cm > 212 in / >540cm

UK (3) 5271 > 40 kg > 250 cm > 360 cm

US (1) 31060 > 150 lbs > 108 in > 165 in

- If the seller disputes the dimension, ask the seller to create a case for a remeasurement. If the dimensions get updated and the does not exceeds the limit, the seller can submit a new order.

Note: *Length must always be measured as the longest of the three sides Girth = (ITEM_PKG_LENGTH + 2(ITEM_PKG_WIDTH + ITEM_PKG_HEIGHT)); *For the UK, Girth = (ITEM_PKG_LENGTH * ITEM_PKG_WIDTH * ITEM_PKG_HEIGHT) *Linear Dimensions = ITEM_PKG_LENGTH + ITEM_PKG_WIDTH + ITEM_PKG_HEIGHT

VIII. The seller is unable to select or enter Puerto Rico as a state in the MCF order creation page. - Multi-Channel Fulfillment (MCF) order creation page in Seller Central has Puerto Rico as a separate country. - Ask seller to select Puerto Rico as a country from the country dropdown menu on the MCF order creation page in Seller Central.

IX. The seller is unable to add the product on the Place a Multi-Channel Fulfillment Order page, meaning that the SKU or FNSKU is not appearing when creating the order. - Guide the seller to try adding the item by entering ASIN under the Add Item section.

Let me know if you have questions.

LABELLED BY MERCHANT SPIEL REMOVAL SPIEL

Hello from Amazon Selling Partner Support,

I understand that you have questions regarding Shipment ID FBA17PVF8VQ7.

Upon investigating, the shipment was labelled and prepared by merchant.

We highly suggest you to just create a removal for ASIN – B09K7VXNJ4 SKU – SOLIDRUBBER-5KG-PR-CA.

https://sellercentral.amazon.com/recoveryui/removal-order/create?ref=xx_fbastrm_cont_myifba&requestId=93c6a054-b0d1-41b8-99ae-82c38e7eb294

Once you received the items back, kindly relabel your units and follow our guidelines below to make sure we avoid issues :

Shipment label requirements https://sellercentral.amazon.com/help/hub/reference/G200178470
FBA Prep Video Tutorials https://sellercentral.amazon.com/help/hub/reference/G201003440
FBA packing video tutorials https://sellercentral.amazon.com/help/hub/reference/G201079430

brand_protection_asin_reinstate_no_image

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your inquiry about your trademark misuse.

Upon checking, we've reviewed and found that there are no product images in the product attributes.

Please upload all relevant images of your product in Seller Central.

To upload the product images, follow these steps:

Go to "Inventory" and click "Manage All Inventory."
Click "Manage Images" from the drop-down next to your product. This will open the product details page.
Go to "Images" tab.
Upload the images. A maximum of 9 images are allowed. You can arrange the order after uploading.
Edit and click "Save and finish."

Once updates are made, please create a new case and send us a confirmation.

STRANDED ANNOTATION

Number of SP's Intent: 1.
Seller intent: Stranded Inventory
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Educated SP, provided help page.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:

Stranded Inventory FAQ https://paragon-na.amazon.com/hz/codex/?id=GUID-D46295A6-552C-4C32-B23D-7E1363D2D946&layer=Published/US&locale=en-US

Tool link:
Was I able to address the SP's intent?:

How to Troubleshoot Seller Central Technical Errors https://paragon-na.amazon.com/hz/codex/?id=G9DPQ6GR49KMY8CJ&layer=Published/US&locale=en-US

TROUBLESHOOTING

Hello from Amazon Selling Partner Support,

I understand that the page your are trying to access just keeps on loading and you are unable to proceed with your FBA Send To Amazon orders.

Kindly follow the instructions below:

Clear the cache, cookies and history within the internet browser the you are using.

Clearing the browser's cache can force recently changed web pages to show up properly.
Each browser handles caching differently, the correct steps for the particular browser must be followed. • Cache https://www.wikihow.com/Clear-Your-Browser%27s-Cache • Cookies https://www.wikihow.com/Clear-Your-Browser%27s-Cookies • History https://www.wikihow.com/Delete-Browsing-History

Also try holding Ctrl+F5 on their keyboard to hard refresh the page.
Log out of Amazon completely, including buyer accounts, and close the browser.
Use an alternate browser and verify that the issue persists. Note: Mozilla Firefox is the preferred browser for Seller Central.

Also, please confirm the following: • You are using one of Amazon’s currently supported browsers. • You are using the latest version of the supported browser.

For more information regarding supporting browsers and operating systems, kindly check help page below.

Supported browsers and operating systems https://sellercentral.amazon.com/help/hub/reference/G21361

Number of SP's Intent: 1. Seller intent: Unable to send shipment to Amazon. Page just kept on loading. Seller provided identifiers or documents: Skill: M@ Research done: Educated SP based on SOP Was there a Change Integration Management (CIM) announcement: N/A Applicable Paragon workflow used: N/A Help page link:

Supported browsers and operating systems https://sellercentral.amazon.com/help/hub/reference/G21361

SOP link:

How to Troubleshoot Seller Central Technical Errors https://paragon-na.amazon.com/hz/codex/?id=G9DPQ6GR49KMY8CJ&layer=Published/US&locale=en-US

Paragon Case System User Guide https://paragon-na.amazon.com/hz/codex?id=GAQSRE22MRLTNKH2

Determine a User's Permissions https://paragon-na.amazon.com/hz/codex?id=GUID-4C909405-9151-4AA6-A6F3-4236AC414B11

Tool link: https://www.wikihow.com/Clear-Your-Browser%27s-Cache https://www.wikihow.com/Clear-Your-Browser%27s-Cookies https://www.wikihow.com/Delete-Browsing-History Was I able to address the SP's intent?: Yes.

UNABLE TO LOGIN TO AWS UNABLE TO LOG IN TO AWS AWS ISSUE

Good day!

I am writing to inform you that I am unable to login to AWS due to an issue on the system. I arrived half an hour before my shift and still fail to connect.

I appreciate your understanding and support as I navigate through these challenging situations. Rest assured, I will make every effort to stay on track with my work schedule.

EXPIRED ANNOTATION EXPIRED FBA PRODUCTS ANNOTATION SHELF LIFE

Number of SP's Intent: 1.
Seller intent: Expired. Ticket already resolved.
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Educated SP using info from ticket resolver. Provided pictures from ticket resolver.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

Expiration dates on FBA products https://sellercentral.amazon.com/help/hub/reference/G201003420?referral=A3EHQDYDI6RZYZ_A1XV1UI84NTIHX

SOP link:
Tool link:
Was I able to address the SP's intent?:

EXPIRED PRODUCTS SHELF LIFE

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your expired inventory.

As per checking, the units on hand fall within their shelf life pad time and is considered expired. Kindly check attached photos for your reference.

Please be informed that at the time of check-in at Amazon fulfillment center, all products must have a remaining shelf life that allows sufficient time for the product to be consumed in full, plus an additional 90 days. For example, a bottle of supplements with 240 daily servings must have a remaining shelf life of 240 days and an additional 90 days, which makes 330 days.

For more information regarding shelf-life requirements for expiration-dated products, kindly check the help page below.

Expiration dates on FBA products https://sellercentral.amazon.com/help/hub/reference/G201003420?referral=A3EHQDYDI6RZYZ_A1XV1UI84NTIHX

REEVALUATE REIMBURSEMENT ANNOTATION

Number of SP's Intent: 1.
Seller intent: Reevaluate reimbursement.
Seller provided identifiers or documents:
Skill: M@, FBA
Research done: Followed SOP. Unable to continue, no access to FBA Reimbursement Tool

Transfer to Internal FBA for further assistance --- sesu-us-fba-ecm-reg-tfr-eng@amazon.com

Access Denied

iancgreg@ is not part of a team or group that has permissions to access this page. To request access, see this page.

Here is the index of tools available on this console. 6. Was there a Change Integration Management (CIM) announcement: N/A 7. Applicable Paragon workflow used: N/A 8. Help page link: 9. SOP link:

Partner Transfers to Internal Associates FBA - sesu-us-fba-ecm-reg-tfr-eng@amazon.com https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

Reevaluate an FBA Reimbursement Amount Previously Issued to a Seller https://paragon-na.amazon.com/hz/codex?id=G5JJJDN6HY6KNXU6

Tool link:
Was I able to address the SP's intent?:

RECEIVING

Hello from Amazon Selling Partner Support,

You've contacted us regarding the status of your shipment.

As per checking, the status of your shipment is under "Receiving" status. Please be informed that Amazon has started scanning your shipment ID labels. Units are available for sale as soon as they are received. However, because units may be sent to other fulfillment centers closer to customers, it can take up to 18 days for received units to be available for immediate shipping. The date that your shipment becomes eligible for investigation will be shown after all your boxes have been checked in. On or after this date, if there is any issue with your shipment, it will be eligible for investigation.

For more information, please access the help page below. Track your shipments: Shipping queue and shipment summary https://sellercentral.amazon.com/help/hub/reference/G201022330?

PENDING ORDERS

Hello from Amazon Selling Partner Support,

You've contacted us regarding your pending orders.

We have looked into the situation and confirmed that our systems are functioning correctly. We will only ship an order after we confirm payment with a buyer. If a valid proof of payment is not provided during the payment validation cycle, the order is automatically cancelled by Amazon.

Any orders with payment issues will be automatically investigated and canceled where necessary in a timely manner to alleviate any inventory issues. We would like to reassure you that pending orders canceled by Amazon do not impact your order cancelation metric.

FBA orders can also be pending for issues with availability, such as inventory being inbound or in transshipment. In this case, the order will ship once the destination Fulfillment Center has finished processing it. If the expected ship date is exceeded, customers will receive the option to continue to wait for the order to ship, or to cancel the order. Order cancelations initiated by customers do not impact your order cancelation metric.

For more information, go to "Cancellations": https://sellercentral.amazon.com/help/hub/reference/GBN4AZVWUS29ZUJX?

NON-PARTNERED CARRIER

Hello from Amazon Selling Partner Support,

I understand that you are requesting for an update regarding Shipment ID: FBA183H4TC8V

As per checking, you used a non-partnered carrier for your shipment. Please be informed that if you’re using a non-partnered carrier, your shipment status updates to Shipped once you’ve entered valid tracking information in the Track shipment tab of the Shipment summary page or the Tracking details step of the Send to Amazon workflow.

Tracking information is required, where available, for all non-partnered carrier shipments to receive your inventory more efficiently, minimize delays, and make your products available for sale up to 30% faster.

You can enter tracking information by going to your Shipping Queue (https://sellercentral.amazon.com/gp/ssof/shipping-queue.html), clicking "Track shipment" next to your shipment, and then going to the "Track shipment" tab.

NON-PARTNERED ANNOTATION

Number of SP's Intent: 1.
Seller intent: SP is requesting for an update regarding the status of their shipment.
Seller provided identifiers or documents: Shipment ID: FBA183H4TC8V
Skill: M@, FBA,FFT
Research done: Educated SP using help page.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

Track your shipments: Shipping queue and shipment summary https://sellercentral.amazon.com/help/hub/reference/G201022330

SOP link:

FBA Carrier and Tracking Information Policy Requirements for Non-Partnered Carrier Shipments https://paragon-na.amazon.com/hz/codex/?id=GFGEHGDA3MHRAVEK&layer=Published/US&locale=en-US

Tool link:

ILAC Report https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA183H4TC8V&caseID=15842163221

Was I able to address the SP's intent?:

REFUND FOR UNUSED SHIPPING LABELS DUPLICATE REIMBURSEMENTS CANCELLED SHIPMENTS

Hello from Amazon Selling Partner Support,

I understand that you are requesting a refund for the unused shipping labels regarding your cancelled shipments.

I have reviewed your reimbursement requests and have noticed that we have already reimbursed the amount to you.

• Shipment ID: FBA188CW0QM5 • Reimbursement ID: 15567825091 • Reimbursement amount: USD100.73

• Shipment ID: FBA188D4JG5R • Reimbursement ID: 15543930381 • Reimbursement amount: USD100.73

• Shipment ID: FBA188CZMLS2 • Reimbursement ID: 15544326671 • Reimbursement amount: USD 100.73

• Shipment ID: FBA188D6L3J9 • Reimbursement ID: 15543657841 • Reimbursement amount: USD100.73

• Shipment ID: FBA188CZ7L71 • Reimbursement ID: 15544088361 • Reimbursement amount: USD100.73

For more information on tracking your shipments, see: https://sellercentral.amazon.com/gp/help/201022330

Information on reconciling your shipment, see: https://sellercentral.amazon.com/gp/help/201214140

FEEDBACK REMOVAL ASSISTANCE FROM AMAZON

Hello from Amazon Selling Partner Support,

I received your inquiry regarding feedback removal assistance from Amazon.

As per checking, buyers can remove feedback, but it is at their discretion. In general, Amazon will remove feedback when it meets the criteria specified in our policy:

• The feedback includes obscene language. • The feedback includes seller-specific personally identifiable information. • The entire feedback comment is a product review. • The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.

Fore more information, kindly check help page below.

When buyers want to remove feedback https://sellercentral.amazon.com/help/hub/reference/G202125690?

FEEDBACK REMOVAL ASSISTANCE FROM AMAZON ANNOTATION

Number of SP's Intent: 1.
Seller intent: SP is asking if Amazon will provide feedback removal assistance if the damage happened during shipping.
Seller provided identifiers or documents:
Skill: M@, FBA,FFT
Research done: Educated SP and provided help page.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

When buyers want to remove feedback https://sellercentral.amazon.com/help/hub/reference/G202125690?

SOP link:
Tool link:
Was I able to address the SP's intent?:

SUBSCRIBE AND SAVE

Hello from Amazon Selling Partner Support,

I received your inquiry regarding adding ASINs to our Subscribe & Save program.

As per checking, eligible products will be automatically enrolled once sellers opt into the program.

For sellers who have not opted out of auto enrollment, Subscribe & Save enrollment will activate automatically when the selection becomes eligible for program participation.

You can check the Subscribe & Save eligibility of their FBA products by following these steps:

Click Subscribe & Save in Seller Central.
Click Check Subscribe & Save eligibility for FBA products.
Enter ASIN and SKU.
Confirm that the product is eligible and will be automatically enrolled the following week Note: A reason code will be displayed if the product is ineligible.

For more information regarding Subscribe & Save, kindly access the help page below.

Subscribe & Save Terms and Conditions https://sellercentral.amazon.com/help/hub/reference/G201620160

REIMBURSEMENT SUCCESSFUL REMOVAL REIMBURSEMENT SUCCESSFUL

Hello from Amazon Selling Partner Support,

I want to provide you an update regarding your request for reimbursement on Removal Order ID: TWsJLsgteY.

This email is to inform you that we have completed our investigation and have reimbursed the amount you. Kindly use Reimbursement Transaction ID 15625391441 as your reference.

INVENTORY MISSING FROM INBOUND ANNOTATION ILAC ANNOTATION

Number of SP's Intent: 1.
Seller intent: Inventory Missing from Inbound.
Seller provided identifiers or documents:
Skill: M@, FBA,FFT
Research done: Checked Shipment Summary, shipment has discrepancies. Transferred to ILAC for further assistance.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:
SOP link:
Tool link:
Was I able to address the SP's intent?:

W&D DENIED WEIGHTS AND DIMENSIONS DENIED WEIGHT AND DIMENSION DENIED

Hello from Amazon Selling Partner Support,

I understand that you are requesting a reimbursement for weights, dimensions, or fees associated with your inventory.

We have investigated the request and we confirmed that based on your current dimensions as noted below:

Unit weight: 1.150 lb

Package dimensions: 10.940 x 6.810 x 2.830 in

Please also know that we consider the values of Product size tier, Shipping weight, and Dimensional weight to calculate the FBA fee.

To calculate, please see:

10.940 x 6.810 x 2.830 in / 139 = 1.516 lb (dimensional weight)

We then confirmed that product is a Large standard 1.5+ to 1.75 lb item based on the product size tier.

Please be informed for the following changes on the FBA Fulfillment fee:

• (April 15, 2024, to October 14, 2024) = $5.52

•(October 15, 2024, to January 14, 2025) = $5.84

The shipping weight is calculated based on the item’s unit weight or dimensional weight, and the shipping weight is used to calculate FBA fulfillment fees.

Learn more here:

Shipping Weight https://sellercentral.amazon.com/help/hub/reference/GABBX6GZPA8MSZGW

We have reviewed your reimbursement request using the current measurements, and it did not result in any reimbursement of FBA fees to your account.

For more information on different product size tiers and associated fees, refer to:

Product Size Tiers: https://sellercentral.amazon.com/help/hub/reference/GG5KW835AHDJCH8W

FBA Fulfilment Fees: https://sellercentral.amazon.com/help/hub/reference/G200209150

To learn more about how to avoid discrepancies with Amazon measurements, see: https://sellercentral.amazon.com/help/hub/reference/G6WAEPTECPT2JUH3

W&D DENIED ANNOTATION WEIGHTS AND DIMENSIONS DENIED ANNOTATION WEIGHT AND DIMENSION DENIED ANNOTATION

Number of SP's Intent: 1.
Seller intent: Re-measurement/Reimbursement. Denied.
Seller provided identifiers or documents:
Skill: M@, FBA,FFT
Research done: • Continued PWF • Educated SP • Provided help page.
Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

Product Size Tiers: https://sellercentral.amazon.com/help/hub/reference/GG5KW835AHDJCH8W

FBA Fulfilment Fees: https://sellercentral.amazon.com/help/hub/reference/G200209150

Shipping Weight https://sellercentral.amazon.com/help/hub/reference/GABBX6GZPA8MSZGW

https://sellercentral.amazon.com/help/hub/reference/G6WAEPTECPT2JUH3

SOP link:
Tool link:
Was I able to address the SP's intent?:

ACCOUNT NOT FULLY ONBOARDED

Hello from Amazon Selling Partner Support,

You've contacted us regarding ASIN: B0D8Q7MDYS.

As per checking, your account is in "Staging" status. Please complete the Seller Identity Verification (SIV) process and provide additional documentation to verify your identity.

In general, Seller Identity Verification (SIV requires sellers to submit a copy of a personal identity document (for example, a national ID) and a copy of an additional document, such as a bank account statement, credit card statement, or business license.

Kindly check the document requirements on the help page provided below.

Global seller identity verification https://sellercentral.amazon.com/help/hub/reference/GQRP483PDN88Q3M9

ACCOUNT NOT FULLY ONBOARDED ANNOTATION

Number of SP's Intent: 1.
Seller intent: Listing not available according to SP.
Seller provided identifiers or documents: B0D8Q7MDYS
Skill: M@, FBA,FFT
Research done: Checked Stranded Inventory and Followed PWF.

Status The seller's account is in staging because they need to complete the Seller Identity Verification (SIV) process and provide additional documentation to verify their identity.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used:

FBA & MCF Manage FBA Listings No Listing Error

Help page link:

Global seller identity verification https://sellercentral.amazon.com/help/hub/reference/GQRP483PDN88Q3M9

SOP link:
Tool link:
Was I able to address the SP's intent?:

INELIGIBLE TO USE MANUFACTUER BARCODE

Hello from Amazon Selling Partner Support,

I understand that you are ineligible to use manufacturer barcode when creating a shipment.

To resolve this, I highly advise you to change your preferences to use an Amazon barcode by following the instructions below.

Please be guided that you would then be required to print Amazon barcodes from your seller account and apply them on the products yourself, or have Amazon print and apply them for a per-item fee.

To change your account barcode preference, follow these steps:

• Go to Fulfillment by Amazon settings.

• Scroll down to FBA product barcode preference and click Edit.

• Select Amazon barcode, then click Update.

Please be informed that it will take about 24 hours for the new preference to take effect, and it will apply only to new offers. You cannot change the barcode preference for existing offers or for shipments that have already been created.

To use the new barcode preference, you must create a new offer or change the barcode setting for each existing offer, and then it will be in effect for new shipments.

For future reference, please see help page below:

Using manufacturer barcodes with FBA virtual tracking - https://sellercentral.amazon.com/help/hub/reference/G200141480

UNABLE TO CREATE REMOVAL ORDER

Hello from Amazon Selling Partner Support,

You've contacted us regarding your removal order.

As per checking, the other 4 units on your inventory are already scheduled for removal. There is no further action required on your end.

You can also view your recommended removal report. The Recommended Removal report shows you which units in Amazon fulfilment centres may be subject to the LTSF at the next Inventory Clean-up (15th day of each month), and helps create a removal order to have those units returned to you or disposed of. This report will automatically calculate on an ASIN-by-ASIN basis the quantity you would need to remove (assuming no further sales of your inventory) to avoid the LTSF. You can then click “Begin removal process” to populate a removal order and request to have those units returned or disposed of.

https://sellercentral.amazon.com/reportcentral/RECOMMENDED_REMOVAL/1

For more useful information regarding removal orders, you may also visit the help pages below:

Remove inventory automatically https://sellercentral.amazon.com/help/hub/reference/G200678710?

Remove inventory overview https://sellercentral.amazon.com/help/hub/reference/G200280650?

Recommended Removal report https://sellercentral.amazon.com/help/hub/reference/G200688550?

SELLERBOARD SELLER BOARD DUPLICATE EMAIL

Hello from Amazon Selling Partner Support,

This is in response regarding your issue with Sellerboard Software which sends duplicate email to your buyers.

Upon checking, sellerboard software is a third-party provider wherein Seller Partner Support doesn't have an option to transfer the case to them.

However, here are ways of how to contact them:

You can email them at support@sellerboard.com, and they will reply to you within 24 hours; or e
Contact them via phone at +4917645744918.

RECONCILE SHIPMENT

Hello from Amazon Selling Partner Support,

I understand that you are having issue with the Shipment ID: FBA182H9KSJY.

After reviewing your issue, After your shipment has arrived at an Amazon fulfillment center, the Contents tab on the Shipment summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools within the Contents tab to resolve any discrepancies between what is listed in your shipping plan and what is received at the fulfillment center.

To reconcile your shipment, take the following steps on the Contents tab. For details of each step, refer to the sections below.

Step 1:

View discrepancies and request research
View the Units located messages
View the Status messages
Request research

Step 2: Upload documents

Step 3: Provide additional information

Step 4: Preview and submit your request

Reconciliation of shipped inventory usually takes 2 to 30 days. In some cases, it will take up to 60 days. You can track the status of your shipment in the Shipping Queue with the status cycling through In Transit, Delivered, Checked-In, Receiving, and finally Closed. To learn more, go to How Amazon receives and stores your inventory.

To access the "Contents" tab for shipment FBA182H9KSJY, go to:

https://sellercentral.amazon.com/fba/inbound-shipment/summary/FBA182H9KSJY/contents

For more information on shipment reconciliation, go to "Reconcile your shipment":

https://sellercentral.amazon.com/gp/help/G201214140

SDS TEMPLATE/HAZMAT/DANGEROUS GOODS

Hello from Amazon Selling Partner Support,

I understand that you would like to request a reclassification of your product that has been marked as Dangerous Goods.

Please be informed that a safety data sheet (or SDS, previously known as a material safety data sheet) contains 16 sections prepared by the manufacturer or importer. An SDS describes a product’s physical and chemical properties, physical and health hazards, routes of exposure, precautions for safe handling and use, emergency and first-aid procedures, and control measures.

An SDS enables Amazon to:

• Correctly classify your products as either dangerous goods or non-dangerous goods so that they can be properly stored and transported. Determine the correct handling and disposal measures if a product spills or leaks in a fulfillment center • Confirm your products as non-regulated goods

To be compliant, an SDS must:

• Be created or updated within the past five years • Include new GHS/CLP hazard identification information • Match your product listing

The product name shown on the SDS is the same as the listing title (the product name, as it appears on the detail page)
Manufacturer or brand name of your product on the SDS is the same as what appears on the detail page • Include all 16 standard SDS sections

For more information, watch the Seller University video on Submitting Safety Data Sheets (https://sellercentral.amazon.com/learn/courses?moduleId=538&modLanguage=English&videoPlayer=youtube).

To learn more, you may visit the following help pages:

Dangerous goods required information and documentation (hazmat) https://sellercentral.amazon.com/help/hub/reference/201371860

Manage dangerous goods classification https://sellercentral.amazon.com/fba/compliance-dashboard/index.html

SDS TEMPLATE/HAZMAT/DANGEROUS GOODS ANNOTATION

HAZMAT ANNOTATION

Number of SP's Intent: 1.
Seller intent: SP is requesting investigation regarding their product that was incorrectly classified as dangerous goods. SP is requesting a template of the form.
Seller provided identifiers or documents: ASIN: B0D8VH2NWS
Skill: M@, FBA, FFT
Research done: Followed PWF, educated SP and provided help pages.

PanDash tool - The ASIN includes or is a lithium battery, and can be fulfilled by hazmat FCs. Make sure the lithium battery weight and count is set in GIM / Selection Central.

Was there a Change Integration Management (CIM) announcement: N/A
Applicable Paragon workflow used: N/A
Help page link:

Dangerous goods required information and documentation (hazmat) https://sellercentral.amazon.com/help/hub/reference/201371860

Manage dangerous goods classification https://sellercentral.amazon.com/fba/compliance-dashboard/index.html

Submitting Safety Data Sheets (https://sellercentral.amazon.com/learn/courses?moduleId=538&modLanguage=English&videoPlayer=youtube)

SOP link:
Tool link:

PanDash Tool https://pandash.amazon.com/

Was I able to address the SP's intent?: