(The seller is requesting an assistance regarding order ID; would like to apply a reimbursement for the order) *resolved Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you would like to apply a reimbursement for the order. We sincerely apologize for the frustration and inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. As per checking our resources, we are unable to file a SAFE-T Claim/Appeal a Return on your behalf. However, we suggest you to file a claim, please follow the directions on our Appeal a Return Help page: https://sellercentral.amazon.com/gp/help/202175000?referral=A1JIYQENB738NS_AIJZMGHKJ0C1M How to file a Safe-T claim for reimbursement: 1. From the Orders tab in Seller Central, go to Manage SAFE-T Claims. 2. Click File a new SAFE-T Claim, in the top right hand corner of the page. 3. Enter the Order ID for the return and then click Check Eligibility. 4. If your order is eligible, proceed to the next step. If not, please select an eligible order to file a claim. 5. Select the reason for your reimbursement claim. 6. In your claim, provide detail as to why you believe Amazon should reimburse you. For example, if you are disputing a cancellation penalty fee, explain what happened and provide documentation that supports your claim. 7. Attach all necessary supporting documentation, and then click Submit SAFE-T Claim. You will receive an email confirming receipt of your claim. For more information you may visit the Help page below: Service Safe-T Claims: https://sellercentral.amazon.com/help/hub/reference/GPCE7EEUM5GJ5GD8 Regarding on your order ID: 113-9389199-4485806, your A-to-z Guarantee claim status is granted. The reason for your A-to-z Guarantee claim is damaged or defective item. This claim will neither impact your order defect rate, nor will you be charged for it. To learn more about the impact of A-to-z Guarantee claims on the order defect rate, please go to: https://sellercentral.amazon.com/gp/help/G200285170?referral=A1JIYQENB738NS_AIJZMGHKJ0C1M Currently, there is no action required for the order ID: 113-9389199-4485806. For more information on A-to-z Guarantee claims, kindly, go to: https://sellercentral.amazon.com/gp/help/G27951?referral=A1JIYQENB738NS_AIJZMGHKJ0C1M I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates. It was a pleasure assisting you today, have a nice day ahead! 🍦 Critical Information: The seller is requesting an assistance regarding order ID; would like to apply a reimbursement for the order 🍦 PWF followed: Orders MFN Program, Orders and Returns (includes Seller Fulfilled Prime) MFN Returns and Refunds (Order no longer in-transit; Prime and non-Prime) Seller Performance A-Z Claims/Chargeback Manage A-Z Claims 🍦 TOOLS/SOP used: SPOT Tool: https://paragon-na.amazon.com/spot/tools#/order_information;orderId=113-7321067-3925815;caseId=12498332821;merchantId=AXOI1864X171N;marketplaceId=ATVPDKIKX0DER Help page: https://sellercentral.amazon.com/help/hub/reference/GPCE7EEUM5GJ5GD8 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: Frustrated 🍦 Andon Reason: Case Review ----------------------------------------------------- Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are requesting an assistance regarding Order ID: 111-0488324-7890623. We sincerely apologize for the frustration and inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. Please be advised, we canceled order ID: 111-0488324-7890623 because you did not confirm shipment within seven days. We will automatically cancel an order if shipment is not confirmed within seven days from the order date. In this case, we do not charge the buyer even if you have already shipped the order. To learn how to manage orders, go to: https://sellercentral.amazon.com/gp/help/G69124 I am sorry that this might not be the outcome you were expecting. However, I want to share with you that policies and rule change depending on the marketplace as well as location, and it is part of the sellers' agreements with Amazon to always comply with these updates. 🍦 Critical Information: The seller is requesting an assistance regarding on Order ID: 111-0488324-7890623 🍦 PWF followed: Orders MFN Program, Orders and Returns (includes Seller Fulfilled Prime) MFN Returns and Refunds (Order no longer in-transit; Prime and non-Prime) 🍦 TOOLS/SOP used: Seller Central: https://sellercentral.amazon.com/orders-v3/order/111-0488324-7890623 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: Frustrated 🍦 Andon Reason: Case Review -------------------------------------------------------------