We do apologize if there was a confusion on your bill. We know how important it is to receive your discounts and we appreciate your kind understanding with the changes with Autopay. Effective May 18, to ensure that we continue to provide customers with the best value in wireless, a debit card or bank account will be required to qualify for the AutoPay discount.

Since your payment method was just updated today, the discount will start on the next bill cycle. Yet as we really value you, to extend our help, we will cover $15 on your bill as one time courtesy and rest assured that you will receive the discount automatically moving forward. Sounds good?