Offline Notepad View raw

Shared snapshot

What should I tell my customers that contact Customer Support?

Non-Workable Org Acknowledgement of the situation:

"I understand that you received a non-renewal notification through your customer portal. I would be happy to explain the situation and discuss your options moving forward.

Explanation: The decision to non-renew your policy is based upon a reduction of high hazard exposure to catastrophic events meaning your home is in an area prone to any of the following: wind/hail events, hurricanes, floods, and/or wildfires. It's considered to have higher exposure because these events could cause significant damages. The decision to non-renew your policy was not taken lightly, however necessary to ensure you have the most adequate protection for your most valuable asset.

Offer solution: I understand that this situation is concerning, and I am here to help. To address your needs and ensure you have the best coverage without any gaps, I recommend contacting your agent, . I would be happy to send them an email and request that they contact you to quote you with other carriers in the market. "

Workable Org Acknowledgement of the situation: "I understand that you received a non-renewal notification through your customer portal. I would be happy to explain the situation and discuss your options moving forward.

Explanation: The decision to non-renew your policy is based upon a reduction of high hazard exposure to catastrophic events meaning your home is in an area prone to any of the following: wind/hail events, hurricanes, floods, and/or wildfires. It's considered to have higher exposure because these events could cause significant damages. The decision to non-renew your policy was not taken lightly, however necessary to ensure you have the most adequate protection for your most valuable asset.

Build value in Account Management and offer solution:

I understand that this situation is concerning, and I am here to help. To address your needs and ensure you have the best coverage without any gaps, I recommend connecting you with one of our dedicated Account Managers at Hippo Agency. They specialize in shopping the insurance market with multiple carriers to find the optimal policy for you. I can transfer you now to speak with them which can take 10 - 15 minutes, or I can schedule an appointment for them to call you with options at a time that works better for you. Which would you prefer?"

Ubos na Ang budget malayo pa Ang sweldo