ACCOUNT CLOSURE

Account Closure

Visitor: I want to close my account

Agent: Hello, my name is ___! Thanks for messaging with me today, here at Ally Customer Care. I’m sorry to hear that we are losing you as an Ally customer. I can certainly help you process your request.

Visitor: Okay.

Agent: Steve, may I have the last 4 digits of the account that you want to close?

Visitor: Money Market ends in 3614

Agent: Thank you so much for this! If you don't mind me asking, may I ask why do you want to close your account?

Visitor: I don't need the account

Agent: I completely understand. Thank you for sharing, Steve By any chance if you would like to consider keeping your account open, please note that we do not require a minimum balance, and we do not charge maintenance fees, there's no cost to keep the account available for future use.

I can also provide more information on all other banking products we offer. Would you like keeping your account open?

Visitor: No.

Agent: It is sad to hear that you want to close such good account, but no worries I certainly can still assist you with your concern, Steve. On the other hand just to inform you, as we process the closure, please note that interest is calculated and applied before an account is closed.

We can send any remaining balance by internal transfer, check, ACH to an external bank, or wire transfer. Since we compound daily interest, even when the balance is $0, and all funds have been moved, we must require in the event any interest is owed to you. How would you prefer it to be send to you?

Visitor: Chase Manhattan Bank savings account 9234

Agent: Wonderful. Please allow me 3-5 minutes to review and process your request. By the way, do you have any one time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be cancelled or updated before the account is closed?

Visitor: none

Agent: May I have your contact number as well?

Visitor: (Phone Number)

Agent: Thank you Steve.

Agent: Okay. Thank you for the response. Please do allow me 4 to 7 minutes to process your request.

Visitor: Okay

Agent: Thank you.

Agent: Thank you so much for your patience, Steve. Per your request, I am initiating your single electronic funds transfer for $1612.78, plus $2.21 accrued interest, from your Ally Bank money market account ending in 3606, to your Chase Manhattan Bank savings account, ending in 9234 to begin processing today November 8, 2023. Is this correct?

Thank you for confirming, Steve. Please be advised about the following, the transfer will take 3-5 business days to complete. And if you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. Just to finalize everything, Steve. Are you authorizing me to continue the request?

Visitor: yes

Associate Name: Fatima May Gascon

Associate Site:

Daytime Contact Number: 8053004603

CIF: 9424311

Account # to close: 2176483614

Customer is requesting closure AT MATURITY - Y/N/NA: NA

Customer is requesting an EARLY closure- Y/N/NA: NA

CUSTOMER HAS BEEN ADVISED OF EARLY CLOSURE

PENALTY - Y/N/NA: NA

Maturity Date: NA

Date of transfer (if different from Maturity Date) - Y or N/A: NA

Amount to Transfer (EXACT Account Balance + Accrued Interest): 1,612.78 + 2.12

External account verified Y/N: Y

External Bank Name: Chase Manhattan Bank, Savings

External Routing Number:

FULL External Account #: 9234

External Account Type: Savings

Reason for Closure: 18 - No longer need the account

CUSTOMER HAS BEEN ADVISED OF ACCRUED INTEREST- Y/N: Yes

Agent: Thank you for patiently waiting Steve. Your single electronic funds transfer has been initiated. Your reference number is ____. You will get an email once the account has been closed. When or if you log into your online access, the account will stay closed.

The closed account will remain visible for 60 days and you will have access to your account Statements and Tax forms for the next 7 years. You can as well call us 24/7 to request the copies for the next 7 years after you closed your account. In addition, after 7 years, closed accounts are purged and anything that was previously able to be viewed in your customer profile will not be visible anymore.

Visitor: thanks

Agent: Is there anything else I can assist you with?

Visitor: none

Agent: Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.