TRANSFERRING THE EIP TO THE NEW ACCOUNT
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Thank you for the confirmation, Tanya. Yes, Actually I have tried to process the transfer of the Installment plan however the system won't allow us. No worries, the best options that we can do is to actually submit an escalation so our related team will help us to complete the transfer of the existing plan of IPhone13 , to proceed May I have the destination email and your email address so that we can process it the escalation right now?

Thank you for waiting. I'm glad that I was able to submit the escalation to help us transfer the installment balance from your account to Shannon T-Mobile Account.
Please be advised that this process may took up 3-5 business days and extend further my help, I'll call you back this coming September 19, 2023 to update with the result or as soon as I got the approval. Does the best call back number is 5903?