359122702
Working on ABC // Customer messaged us about their order. The customer was asking about the status of their order. Upon checking the order was supposed to be delivered on December 12th.  




Working on Chat // Customer messaged us about their order. The order did not arrive. upon checking the order is still in transit. offered a redelivery. customer said that the order was meant for an event today. customer asked for a refund. granted full refund. csi closed.


To confirm that I pulled up the correct order, may I please have your name, your recipient's name, and also the delivery date of the order?

Working on chat // 



W01005960084174 //
358893893//
358650193//
W01005961770464//
W01005962058202//
W01005961407246//
W01005961332998//
W01005960399316//
W01005961486260//
W01005959217100//
W01005959640760//
358268114//
357999112 - original order of replacement
359096199 - replacement order
359094735//


cut
W01005958534698


CUSTOMER CALLED // THE CUSTOMER WAS COMPLAINING ABOUT THE ORDER. ACCORDING TO HE CUSTOMER, THE DELIVERED ITEM WAS NOT LIKE THE ONE ON THE PICTURE. OFFERED THE CUSTOMER A REDELIVERY. CUSTOMER ACCEPTED. THE ORDER IS A VENDOR ITEM. RECOMMENDED A FLORIST ITEM SO WE CAN PROCESS A SAME DAY DELIVERY. CUSTOMER SUGGESTED A FLORIST PRODUCT. THE PRODUCT HAS NOT THE SAME PRICE OF THE PREVIOUS ONE. TRIED TO OFFER THE SMALLEST EVEN WITH A LITTLE HIGHER PRICE. THE CUSTOMER REFUSED. OFFERED THE MEDIUM AS BEST AS WE CAN. CUSTOMER INSISTED FOR THE LARGE. ASKED FOR SUPERVISION TO GRANT ALL OF THESE, SINCE IT'S FOR FUNERAL. PROCEEDED TO PROCESS A REDELIVERY. PROCESSED A REDELIVERY FOR BOTH ORDERS. CSI CLOSED. ASSISTED BY SUP ID 6982




Handled by Sup:
W01005961407246
W01005958534698