OPENING /PRE-CLOSING/ CLOSING OPENING /PRE-CLOSING/ CLOSING *Customer just says hi, no issue stated* Hi, this is Marj from T-Mobile Messaging! How can I help you? *Customer with a Problem* Hi, this is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved. If you don't mind me asking, may I please know what is the reason that you what to edit a payment arrangement? *Customer with a basic Inquiry* Hi, this is Marj from T-Mobile, I’m happy to help take care of ***LONG QUEUE*** Hi, I am Marj from T-Mobile. I truly appreciate your patience while the chat was connected to me. We are facing a high volume in chats. How may I help you today? -------------------------- PRE-CLOSING SPIEL I hope you felt my sincerity in helping you today. Here in T-Mobile, your satisfaction is important to us. And I want to make sure that I did not miss anything. Do you have any further concerns that I can help? ---------------------------- CLOSING *pag resolved na from prev. chat: Hi there! Thank you so much for messaging us! I'm Jermaine and seeing that the previous representative was able to help you and resolved all your concern. I will now close this conversation and no need to response back. Please remember that we are always here to help. Thanks again and have a nice day! - You've been a great customer, and I wish to get more conversation like this through my whole shift. Have a great rest of your day! Pleasure is all mine. I hope you had a pleasant chat experience. I'll let you go back to your day now. Stay safe! Oh! I should be the one to thank you for your kind understanding about the situation and the opportunity that you've given me to provide you the details that you need. Awesome! So happy we were able to help. Have a great rest of your day! We are happy here at T-Mobile that we are able to ___ . Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! -Manually close the conversation.- As an extra knowledge that'll benefit you in future transactions and to also allow you to be in control of the account and won't need to wait for an expert to be available, Here are helpful links, depending on the process you want to make/change on the account: You can check out our amazing self service options https://www.t-mobile.com/customers/self-service If there is nothing else, I'll be sending you to enjoy the rest of the day. Again my name is Raffy. Take care and I wish you and your family good health. Stay safe! ***This chat is closed*** Please do not reply to this thread or new conversation will be started. —————————————————— Closing: All for you! If that is all , here in T-Mobile we're glad to assist you regarding your order status and you can expect to receive this order on November 1st. So happy we were able to help. Once again, This is Karl. Have a great rest of your day! ===================== >>>> PA Active | Minimum amount to pay is $250 - 33 days past due Tenure : 3 years and 4 months Adjustment: $2500 Payment: $3500 Thanks for letting us know about your This is how our credit adjustment works when it comes to service outage: $250/30days*3days = $25.00 ►►► Iza Sopas, 24 Oct. 2024 , 03:55pm Anyone there? Springfield_2, 24 Oct. 2024 , 03:56pm Hi, Iza. This is Marj from T-Mobile. How may I help you? [Read] Iza Sopas, 24 Oct. 2024 , 03:57pm PA Active | Minimum amount to pay is $250 - 33 days past due Tenure : 3 years and 4 months Adjustment: $2500 Payment: $3500 Iza Sopas, 24 Oct. 2024 , 04:02pm Anybody there? Springfield_2, 24 Oct. 2024 , 04:02pm Hi, Iza! This is Marj from T-Mobile. How may I help you? [Read] Iza Sopas, 24 Oct. 2024 , 04:04pm Give me credit! I have no service for 3 days now! This is unacceptable. Iza Sopas, 24 Oct. 2024 , 04:04pm NOW Springfield_2, 24 Oct. 2024 , 04:05pm I’m really sorry to hear that you’ve been without service for three days—it’s incredibly frustrating to be in that situation. You deserve reliable service, and it’s completely understandable to feel upset about it. [Read] Springfield_2, 24 Oct. 2024 , 04:05pm No worries you got us here. It seems like we need to do some troubleshooting to determine the root cause of the problem. I appreciate you for reaching out. I’m going to pull up some resources and ask a few questions to narrow down what’s going on and then we’ll complete a few troubleshooting steps together. Are you ready to get started? [Read] Iza Sopas, 24 Oct. 2024 , 04:08pm i dont need troubleshooting Iza Sopas, 24 Oct. 2024 , 04:08pm ive done that before Iza Sopas, 24 Oct. 2024 , 04:09pm i need my credit Springfield_2, 24 Oct. 2024 , 04:10pm We totally understand where you are coming from and we appreciate you letting us know about the service concern that we need to look into. To avoid this happen again and know the root cause of the problem, we need to do basic troubleshooting here. If the steps didn't work, you don't have to worry! I can definitely get you one of our technical experts over the phone to help you out. [Read] Springfield_2, 24 Oct. 2024 , 04:11pm Would that be okay with you, Iza? [Read] Iza Sopas, 24 Oct. 2024 , 04:14pm ok Springfield_2, 24 Oct. 2024 , 04:14pm I appreciate it [Read] Iza Sopas, 24 Oct. 2024 , 04:14pm how long would this take? Springfield_2, 24 Oct. 2024 , 04:16pm That's a good question, Iza. Basic troubleshooting might take some time to determine the exact causing of the problem, on the other hand, once we do the basic steps here in our end, we can definitely transfer you to our Tech Support for advanced troubleshooting for us to prevent this happening moving forward. May we know if are we good with this, Iza? [Read] Iza Sopas, 24 Oct. 2024 , 04:18pm ok Iza Sopas, 24 Oct. 2024 , 04:18pm what do we do Springfield_2, 24 Oct. 2024 , 04:18pm Thank you, Iza. May we kindly know if this is the only line with iPhone 14 Pro Max that is having this issue, correct? [Read] Iza Sopas, 24 Oct. 2024 , 04:20pm yes Springfield_2, 24 Oct. 2024 , 04:21pm Thanks for confirming, and we appreciate your efforts with us today as well as doing the basic troubleshooting in your end. Can you tell us the basic troubleshooting you've already done in your end, by any chance? [Read] Iza Sopas, 24 Oct. 2024 , 04:22pm Ive already restarted my device multiple times Iza Sopas, 24 Oct. 2024 , 04:22pm for the past 3 days Iza Sopas, 24 Oct. 2024 , 04:22pm been doing it all day Iza Sopas, 24 Oct. 2024 , 04:22pm so i deservesd the credit. Springfield_2, 24 Oct. 2024 , 04:24pm Thanks for your letting us know the basic troubleshooting you've made in your end, Iza. We really want this for you to be resolved as well as soon as possible and it saddens us to know that you are experience this for 3 days now. Rest assured, we will do our best to know the root cause of the problem and we will take further action if needed. [Read] Springfield_2, 24 Oct. 2024 , 04:24pm May we know your current location, please? [Read] Iza Sopas, 24 Oct. 2024 , 04:25pm 12540 A Newyork street Springfield_2, 24 Oct. 2024 , 04:26pm Thank you for your cooperation and no worries, we saw here that there's no blocking feature added on your line, as well as no tower maintenance ongoing in your area, your service should be working just fine. Here's the helpful steps to do reset network settings in your end, it will help to enhance your T-Mobile service using your iPhone 14 Pro Max. Kindly tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings [Read] Springfield_2, 24 Oct. 2024 , 04:26pm Can you try it, please? [Read] Iza Sopas, 24 Oct. 2024 , 04:29pm done, and still the same Springfield_2, 24 Oct. 2024 , 04:29pm Noted that, thanks for your efforts, Iza. May we kindly ask if you are outside or inside the US right now? [Read] Iza Sopas, 24 Oct. 2024 , 04:33pm my address is in newyork dear. Springfield_2, 24 Oct. 2024 , 04:34pm I appreciate your confirmation that you are at home right now, Iza. We've checked as well your eSIM status here, it says completely normal. May I kindly ask what does your screen show about your signal bars? [Read] Iza Sopas, 24 Oct. 2024 , 04:38pm earlier it was 1 Iza Sopas, 24 Oct. 2024 , 04:38pm now 0 Iza Sopas, 24 Oct. 2024 , 04:38pm SOS Iza Sopas, 24 Oct. 2024 , 04:39pm indescribable. Springfield_2, 24 Oct. 2024 , 04:39pm We're so sorry to hear about your signal bar status, Iza. Your feelings are valid and we know the importance of having a working service. We've confirmed here that your device has insurance plan. May we kindly ask if your iPhone 14 Pro Max is in good condition? [Read] Iza Sopas, 24 Oct. 2024 , 04:44pm ofcourse. Iza Sopas, 24 Oct. 2024 , 04:44pm its the faulty service of T-mobile. Iza Sopas, 24 Oct. 2024 , 04:44pm jsut provide a credit and I wont bother you anymore Springfield_2, 24 Oct. 2024 , 04:46pm Thanks for confirming that, Iza. And to be honest with you, we can only only do a credit adjustment if we've confirmed if there is indeed a tower maintenance in your area. We hope for your kind understanding. Looks like we've exhausted all the basic troubleshooting steps available here in Messaging, and I really want this issue to be straightened out as soon as possible. [Read] Springfield_2, 24 Oct. 2024 , 04:47pm No worries, we have our Technical Care team who can further assist you with Advanced Troubleshooting steps over the phone. Can I at least call you now with the working mobile device and connect to them? [Read] Iza Sopas, 24 Oct. 2024 , 04:50pm there is outage here on my phone Iza Sopas, 24 Oct. 2024 , 04:50pm how can you give me a call if i dont have services for 3 days? Iza Sopas, 24 Oct. 2024 , 04:50pm im just asking for credit and thats all Iza Sopas, 24 Oct. 2024 , 04:51pm i'll be on my way Springfield_2, 24 Oct. 2024 , 04:52pm I understand how challenging it must be to experience service issues, and I sincerely apologize for the inconvenience this has caused you. We have completed basic troubleshooting on our end, and it appears that your service should be working correctly. To ensure we resolve this issue as quickly as possible, I recommend visiting your nearest T-Mobile store. Our in-store experts can perform a thorough check of your device and provide immediate assistance. [Read] Springfield_2, 24 Oct. 2024 , 04:53pm You can find the nearest T-Mobile store using our Store Locator. Using this helpful link: https://www.t-mobile.com/stores/locator Please let me know if there's anything else I can assist you with or if you need help finding a store. Thanks [Read]