08/03 1. (800) 262-2000 bill seal status of plcy for mom add 6474055629 ruth l seal 55 brook 12138 ny ngascon/ Customer wanted to check on the coverage status of a policy. Confirmed the policy is still in effect. 696852141 SEEL, RUTH L 55 BROKEN WHEEL RD PETERSBURGH, NY Zip : 12138 4600 ----------------------------------------- 2. wolse for mother leslie whats going on death benefit dora wolse (509) 951-8565 730823438 ngascon/ Customer inquired about a death benefit claim for their mother's policy. Informed customer about required claim forms and confirmed receipt of documents. WOLFE, DORA J 3504 E GARNET AVE SPOKANE, WA Zip : 99217 6914 ----------------------------------------- 3. (317) 539-5086 marchal james wells status of 762947577 status of plcy ngascon/ Customer inquired about life insurance coverage status and payment details.Confirmed that the coverage is currently effective but could not provide payment details without authorization. WELLS, JAMES E PO BOX 33 8561 HENDRICKS ST STILESVILLE, IN Zip : 46180 0033 33 ----------------------------------------- 4. (503) 320-4825 ngascon/ ----------------------------------------- 5. (757) 920-3893 lisa what is the chrg 5838222307 759423569 last yr confined hsbnd / did not sent claim form mail dupcert mail pending ngascon/ Customer wanted to understand their insurance coverage and benefits. Sent copy to the customer via email and arranged for a paper copy to be mailed. adv abt process of claims GREEN, LISA M 320 WHITING AVE WILLIAMSBURG, VA Zip : 23185 6061 ----------------------------------------- 6. (256) 289-3256 bertha goodlow rrcvd plcy today 9907448 763267448 ngascon/ Customer inquired about the status of their policy payment and coverage details. GOODLOW, BERTHA D 6230 ROBINHOOD LN NW APT 25 HUNTSVILLE, AL Zip : 35806 1915 ----------------------------------------- 7. (980) 336-7336 sent clms zurich / did not rcvd both just one/ did not rrcvd 2026 762091748 ngascon/ Customer inquired about the status of multiple claims sent to Zurich. Scheduled a callback with a claims specialist to verify the claim status. HOEY, MARVIN 1836 QUAIL RUN DR KINGSTOWN, NC Zip : 28150 9001 ----------------------------------------- 8. andrew martin signed insurance chg bene 763260302 (239) 248-9126 ngascon/ Customer wanted to change the beneficiary on their insurance policy. Sent beneficiary form via email and confirmed online update option. LOPEZ ANGEL, MARTIN 17167 3 OAKS PKWY UNIT 1103 FORT MYERS, FL Zip : 33967 5198 ----------------------------------------- 9. (614) 743-0870 catherine gruba 709592547 father dcsd cnfrm cvrg 749706521 ngascon/ Customer inquired about a life insurance policy after the passing of their father. GERREN SR, RAYMOND C 2151 W FAIR AVE UNIT 315 LANCASTER, OH Zip : 43130 catherine grubba 6147430870 07/30/2026 ----------------------------------------- 10. (606) 454-4186 diana hamilton 716480801 627672407 ngascon/ 3p called pi dcsd/ cnfrm information/ prv info COLLINS, KAREN C 6680 ROBINSON CREEK RD ROBINSON CRK, KY Zip : 41560 8529 ----------------------------------------- 11. (757) 725-8694 toni cook cnfrm autopay 759432782 *2893 Account Type : CCRD ngascon/ Customer inquired about auto pay status and account details. Confirmed auto pay is set up and provided coverage details. COOK, CONNIE 405A GOOSE CIR APT 405A NEWPORT NEWS, VA Zip : 23608 5110 ----------------------------------------- 12. (803) 553-7015 jan butler rcvd offer mail 762770476 ngascon/ Customer inquired about a potential insurance policy received via mail. Confirmed the customer has complimentary coverage through their bank, requiring no action. BUTLER, JANETTE 7811 OLD NORTH CT CHARLOTTE, NC Zip : 28270 2782 ----------------------------------------- 13. (949) 584-0510 james snyder spk andrea hedger 1042746g4610104 810 four seasons rd apt301 bloomington il 61701 5891 ngascon/ Customer inquired about policy details and beneficiaries, seeking clarification and a hard copy of the information. 759874031 SNYDER, JEFFREY KENT 810 FOUR SEASONS RD APT 301 BLOOMINGTON, IL Zip : 61701 5891 ----------------------------------------- 14. (843) 632-0757 david bullock cxld insurance and rfnd 673433386 73433386 ngascon/ Customer inquired about a refund for a canceled insurance policy and clarification on policy numbers. BULLOCK, DAVID L PO BOX 384 LAKE VIEW, SC Zip : 29563 0384 ----------------------------------------- 15. (336) 210-5970 sandra bowden for hsbnd steve hsptl sickness how to file a clm 759430856 ngascon/ Customer wanted to know how to file a claim for hospital sickness benefit. Customer found the claim packet in her email and was informed on how to submit it. BOWDEN, STEVEN R 7247 BULB RD JULIAN, NC Zip : 27283 9202 rcvd hsptl ub04 ----------------------------------------- 16. (317) 513-1040 linda stout cu mnsta life old plcy indiana members cu indiana take premium qrtrly/ need info and amount for will 661454056 ngascon/ Customer requested policy information and a hard copy of their insurance details. STOUT, LINDA F 2404 FOOT LOOSE TRL SEBRING, FL Zip : 33872 9242 ----------------------------------------- 17. (470) 461-8835 mapi son maria perla zon rcvd lttr 763201948 cnfrm cvrg cxld ngascon/ Customer inquired about enrollment and coverage details, then decided to cancel the insurance policy. SOON, MA P 1446 MILL GLENN CT LAWRENCEVILLE, GA Zip : 30045 7144 ----------------------------------------- 18. (404) 246-2636 ngascon/ ----------------------------------------- 19. (678) 519-3422 barbara means 2 lttrs mnsta life fmg 756781231 ngascon/Clarified insurance coverage details and assisted with policy updates. Confirmed coverage details and guided customer on updating their policy. MEANS, BARBARA A 5185 FOREST DOWNS LN COLLEGE PARK, GA Zip : 30349 2400 ----------------------------------------- 20. (925) 864-6492 zenaida dela moore no hard copy of plcy 751152082 ngascon/ pi called to get hard copy of plcy/ prv info VILLAMOR, ZENAIDA 8564 AMARES CIR ELK GROVE, CA Zip : 95757 6349 ----------------------------------------- 21. (724) 610-3838 sharol cheryl klinginsmith went online pay bill never make sure if did rcvd 759710503 ngascon/ pi called if pymnt rcvd/ educ KLINGENSMITH, CHERYL A 1938 STATE ROUTE 286 SALTSBURG, PA Zip : 15681 2275 ----------------------------------------- 22. (859) 753-0038 marie reid chk status of plcy 2013 740735703 ngascon/Customer inquired about policy status and potential claim for an injury. WRITT, MARIE 782 JANET ST VERSAILLES, KY Zip : 40383 1006 ----------------------------------------- 23. (863) 307-0155 jacquelyn lamek chg bllmth 33844 761614443 add ngascon/ Customer updated payment information for insurance and received account details. Sent email with account number change form and provided website for online updates. LOMAX, JACQUELINE E 635 HIDDEN LAKES COURT HAINES CITY, FL Zip : 33844 ----------------------------------------- 24. monica chosen (205) 915-8045 rcvd mai l from chubb recup care plan cxl plcy 763264888 ngascon/Customer called to cancel a recuperative care plan due to age-related benefit reduction. Canceled the recuperative care plan and confirmed via email. CHISM, MONICA L 2213 CORNELIA CIR W GADSDEN, AL Zip : 35901 9198 ----------------------------------------- 25. (724) 331-4150 maulette capler brother dcsd hrtfrd leir82157a 110 seneca rd 26241 richard a lightnser ngascon/ Customer inquired about the status of deceased brother's insurance policies. 671154484 LEITNER, RICHARD A 110 SENECA RD ELKINS, WV Zip : 26241 9709 ----------------------------------------- 26. (770) 480-1531 brenda smith 224 lob lolly trl 28443 cxl plcy recup no longer need 758054067 6252 9912 ngascon/Customer inquired about canceling a hospital recuperation policy but decided to keep it after clarification. 762009962 SMITH, BRENDA K 224 LOBLOLLY TRL HAMPSTEAD, NC Zip : 28443 8262 ----------------------------------------- 27. (843) 655-4760 marlon shaw cxl plcy 705587262 ngascon/ Customer wants to cancel accidental death and dismemberment insurance policy. Sent forms to customer via mail for policy cancellation and account information update. SHAW, MARLIN J 4483 FIRETHORNE DR MURRELLS INLT, SC Zip : 29576 6368 ----------------------------------------- 28. (607) 588-9834 coling renz add cxl plcy 729175222 ngascon/ pi called to clx plcy/ educ RENZ, COLLEEN 36984 ST HWY 23 GRAND GORGE, NY Zip : 12434 ----------------------------------------- 29. (313) 209-8978 jaquelyn johnson july 7th took 11.00 762800484 ngascon/ Customer inquired about unexpected monthly charge instead of quarterly billing. JOHNSON, JACQUELYN 722 EMERSON ST APT 123 DETROIT, MI Zip : 48215 3190 ----------------------------------------- 30. (817) 456-8590 johnnie thomas spoke to someone to print call the claim july 1st er 762472071 ngascon/ Customer called to inquire about claim paperwork and coverage details. Scheduled a call back with a claims specialist and confirmed customer details. THOMAS, JOHNNIE M 1613 CONLEY LN CROWLEY, TX Zip : 76036 1505 13 ----------------------------------------- 31. gloria derek for father (313) 670-7647 dcsd thurs 07/27/2026 cnfrm edward 13594 bearwd st mi 40238 valbures earl cornnerstone community financial ngascon/ 3p called pi dcsd prv cvrg info and cxl plcy/ no claim VANBUREN, EARL E 13594 BIRWOOD ST DETROIT, MI Zip : 48238 2202 94 CLORA GARRETT 3136707647 07/30/2026 ----------------------------------------- 32. ruben nunez 310 ) 213 2233 cfrm chrg 761795901 ngascon/ Customer inquired about unexpected charges for insurance coverage despite marking 'no' on the form. NUNEZ, ELSA A 16209 SIERRA WAY KERNVILLE, CA Zip : 93238 9709 ----------------------------------------- 33. (602) 849-7133 sandra amarias rcvd notice chges 17.65 not rcvd 760748514 ngascon/ pi called regarding pymnt and rcvd lttr / prv info and reactivate AMARILLAS, SANDRA 826 W PUEBLO AVE PHOENIX, AZ Zip : 85041 1404 ----------------------------------------- 34. (469) 774-6945 maddy carrie rcvd notice cant take pymnt month july cxl plcy 654391620 ngascon/ picalled to cxl plcy/educ CAREY, MATTIE I 1373 EVERGREEN DR LEWISVILLE, TX Zip : 75067 3328 ----------------------------------------- 35. (229) 537-0382 bernie thornton rcvd mail cu hap j4ylpj J4YFTJ ngascon/ Customer inquired about debit card usage for monthly payments and account changes. ----------------------------------------- 36. (281) 258-6512 michael hilton have bill what? 762753009 ngascon/Customer inquired about an unexpected insurance charge and expressed concerns about its legitimacy. HELTON, MICHAEL W 735 RYMAL RD ALVIN, TX Zip : 77511 9489 ----------------------------------------- 37. (818) 921-0819 juan contreras 3 months withdraw dont see no pymnt get statement before withdraw 762452032 ngascon/Customer inquired about insurance policy statements and requested changes to billing notifications. Changed billing to direct billing and will send account number change form via mail. CONTRERAS, JUAN 17949 CANTARA ST RESEDA, CA Zip : 91335 1409 ----------------------------------------- 38. (715) 842-5991 janet mann reactivate 763259606 ngascon/ pi called to reinstate plcy/ educ MANN, JANET 228177 MACAW AVE RIB MOUNTAIN, WI Zip : 54401 6636 ----------------------------------------- 39. (800) 221-3311 janet devlin 14035 roseville hwy spc 163 ca 93314 bakersfield 758813151 ngascon/ DEVLIN, JANET 14035 ROSEDALE HWY SPC 1 BAKERSFIELD, CA Zip : 93314 9688 ----------------------------------------- 40. (832) 607-8222 billy profit make pymn tnotice did not go through OL 759425951 ngascon/ Customer needed help making a payment after a previous one failed to process. Instructed customer to register and create an account on the website to make the payment. PROPHET, BILLY 9313 PAGEWOOD LN HOUSTON, TX Zip : 77063 5343 ----------------------------------------- 41. (240) 723-6970 joanne martinez mother aug passed cxld non pymnt/ sent to sibling/ another copy plcy was cxld 710897573 ngascon/ Customer requested a copy of a cancellation letter for a policy after her mother's passing. Sent a confirmation of the policy cancellation to the customer's mailing address. 6605 stanton rd hyattsville md 20784 PATTERSON, CARMEN H 36 EUCLID AVE APT 1F BROOKLYN, NY Zip : 11208 ----------------------------------------- 42. (530) 365-9661 milton brown rcvd mail unable apply pymnt sent in 754696344 ngascon/ pi called to ask about late pymnt notice rcvd/ prv info and file EXRT to apply pymnt/ (530) 365-9661 no email BROWN, MELTON PO BOX 492158 REDDING, CA Zip : 96049 ----------------------------------------- 43. ylolina vasquez (956) 226-9337 rcvd chk claim submitted 0445286 002 761635465 702 e 5th st apt 1 tx 78570 mecedes ngascon/ Customer inquired about a claim check and benefit amounts related to hospitalization. Confirmed details of the claim and submitted a request for further review by the claims department. VASQUEZ, IDOLINA M 702 E 5TH ST APT 1 MERCEDES, TX Zip : 78570 4978 ----------------------------------------- 44. (602) 486-8388 george falcony 385220gfl 762012083 ngascon/ Customer inquired about life insurance coverage and account access issues. Provided coverage details and assisted with account registration issues. FALCONI, JORGE 5005 KAIA AVE WINTER HAVEN, FL Zip : 33884 3766 ----------------------------------------- 45. (470) 439-5473 linda jackson info updated pay bill 762844934 *2607 Account Type : CCRD ngascon/ Customer inquired about updating information and payment details for their policy. Confirmed information was updated and explained payment schedule and policy coverage. JACKSON, LINDA J 315 SARAH DR WARNER ROBINS, GA Zip : 31093 ----------------------------------------- 46. angela curly (919) 633-2203 taking money on accnt rcvd lttr 762611004 ngascon/Customer inquired about life insurance payment and confirmed mailing payment tomorrow. CURLEY, ANGELA N 2590 BLUFFS VIEW DR APT 201 RALEIGH, NC Zip : 27610 6838 ----------------------------------------- 47. (707) 479-1095 benita haynes rcvd mail mnsta life cu 763210356 ngascon/ Customer inquired about accidental death insurance policy details and beneficiary information. HAYNES, DANITA J 2523 HORSESHOE DR SANTA ROSA, CA Zip : 95405 8143 ----------------------------------------- 48. victoria johnson if rcvd pymnt 763205901 ngascon/ Customer inquired about payment processing for a hospital accident protection plan. Informed customer that the payment would be processed on a specified date. JOHNSON, VICTORIA 1433 W 84TH PL APT 4 LOS ANGELES, CA Zip : 90047 ----------------------------------------- 49. (541) 896-3028 gail conclan thru cu jan 1 2010 743910509 status hsbnd chubb russ conklin ngascon/ 3p called to know status of plcy/ educ 743910509 CONKLIN, GAYLE 88952 BRIDGE ST SPRINGFIELD, OR Zip : 97478 9518 756500797 CONKLIN, RUSS 88952 BRIDGE ST SPRINGFIELD, OR Zip : 97478 9518 ----------------------------------------- 50. kevin deal (316) 226-4661 filled out insurance did not rcvd paperwork gavin diehl 763173364 ngascon/ Customer inquired about insurance paperwork and updated address for policy delivery. DIEHL, GAVIN M 1500 S PALISADE ST WICHITA, KS Zip : 67213 5240 11021 e clrk st ks 67027 ----------------------------------------- 51. (725) 285-9943 vincent j7x3z2 cnfrm lttr offer rcvd ngascon/ Customer inquired about signing up for insurance and received information about the plan. ----------------------------------------- 52. ysobel rodriguez (310) 372-4716 box papers cna cleaning 218 28th st ca 90254 649216214 ngascon/ pi called status of plcy RODRIGUEZ, ISABEL 1600 ARDMORE AVE APT 309 HERMOSA BEACH, CA Zip : 90254 ----------------------------------------- 53. (520) 722-8778 gerald harford maleri rcvd bill new pymnt sotpped 8.20 no idea what is the chrg for add 705172392 ngascon/ Customer called to stop unauthorized payments for an insurance policy they did not agree to. Canceled the payment and the insurance policy as requested. MULLALY, ARTHUR 3960 E GLENN ST TUCSON, AZ Zip : 85712 1516 ----------------------------------------- 54. (725) 274-8083 frances gillium age applicable 92 yrs old recup one nevada J7TPFK ngascon/ ----------------------------------------- 08/10 1. (347) 249-7229 calo sako august 1st find out reduced pymnt 728020671 reinstate how much cvrg ngascon/Customer inquired about reducing policy payments and reinstating coverage after receiving a cancellation letter. SAKHO, KHALIL 1440 WOOD RD APT 1H BRONX, NY Zip : 10462 7207 ----------------------------------------- 2. (865) 265-7888 aman wales right address yellow envelope po 41500 cnfrm address ngascon/ ----------------------------------------- 3. (228) 385-5500 charels accdnt sickness plcy 2x last month recup 3 days / 200 per day claims forms / go to hsptl again/ been a month dont want another pymnt michael baugh 601 1458 citsure blvd ms biloxi ms ngascon/ pi called to cxl plcy and still did not rcvd clm forms/ prv info abt clms and TF 762849796 BAUGH, MICHAEL W 1450 BEACH BLVD APT 601 BILOXI, MS Zip : 39530 3576 ----------------------------------------- 4. tracy thigh richard brumfield (614) 623-0550 0000100502 father cnfrm cvrg / 762225247 ngascon/ Customer inquired about a deceased stepfather's insurance policy and requested cancellation and refund. BRUMFIELD, RICHARD L 186 COUNTY ROAD 488 HANCEVILLE, AL Zip : 35077 8009 1516 FAIRVIEW AVE BUCYRUS OH 44820 TRACY TIGHE 6146230550 07/29/2026 ----------------------------------------- 5. (805) 598-6346 CAROL A WAGNER WHEN PYMNT DUE 736174427 ngascon/ PI CALLED TO KNOW PYMNT DUE/ PRV INFO WAGNER, CAROL A 925 HARRISON DR SANTA MARIA, CA Zip : 93454 ----------------------------------------- 6. (803) 968-5810 OLIVIA THUNG CHG ADDRESS 761805225 3410 havenbrook dr saint louis mo 63114 ngascon/ pi called to chg address/ prv info CHANG, HUIYIING 900 TRISTAN ST SUMTER, SC Zip : 29154 ----------------------------------------- 7. (617) 775-0956 anne quinlan 746522374 2/14/24 ngascon/ pi called to know the status of clm/ ccb sent QUINLAN, ANNE M 44 ALLANDALE ST APT 145 JAMAICA PLAIN, MA Zip : 02130 3457 ----------------------------------------- 8. (814) 652-5543 nathan kaauff poa 652189619 january 28 2026 ngascon/Customer inquired about insurance coverage status and filing a claim for a deceased family member. KANOUFF, NATHAN G 115 LOCUST DR EVERETT, PA Zip : 15537 ----------------------------------------- 9. (985) 677-1207 miranda janrough cxl plcy froa 126 e 144th st galiano la 70354 699885335 ngascon/ 3p prty ccalled pi dcsd/ cxl plcy/ educ JOHNFROE SR, DONALD J 156 E 114TH ST GALLIANO, LA Zip : 70354 4122 miranda johnfroe 9856771207 07/24/2026 ----------------------------------------- 10. (910) 709-3619 dianne osama information abt plcy mnsta life tx 5643 762345903 ngascon/ Updated customer on policy details and address, sent updated information via email. LEZAMA, DIANNE K 533 OLD PALM RD FAYETTEVILLE, NC Zip : 28314 ----------------------------------------- 11. (520) 237-9753 christopher french double chk correct cxltn mnsta life taking vover hive 5 bank tucson az xffered vantage west cxld 763238131 ngascon/ Customer confirmed cancellation of life insurance policy and requested verification. FRENCH, CHRISTOPHER 6923 N STARDUST CIR TUCSON, AZ Zip : 85718 1131 ----------------------------------------- 12. (903) 469-3815 vickie mandaville daniel 519 polonio dr ahens tx 75751 762046425 ngascon/ Customer inquired about insurance coverage details for her husband.Confirmed accidental death and dismemberment insurance is active; provided details on coverage. MANDEVILLE, DANIEL 519 COLONIAL DR ATHENS, TX Zip : 75751 3107 19 ----------------------------------------- 13. (914) 941-0322 Discussed payment options and overdraft protection for the customer's account. ngascon/ ----------------------------------------- 14. (502) 905-5857 pickerrell margaret old insurance plcy status of plcy ngascon/ pi called to know the status / educ 663290925 PICKERRELL, MARGARET 7304 EVANSTON AVE NE LANESVILLE, IN Zip : 47136 8632 ----------------------------------------- 15. (614) 816-3004 martha powers find id 2 plcies 402 king st 44266 ravena oh ngascon/ pi called to know cvrg id number/ prv info 762679534 recup 760729412 add POWERS, MARTHA N 402 KING ST RAVENNA, OH Zip : 44266 2816 ----------------------------------------- 16. (507) 382-4980 (803) 257-5830 ghost call ngascon/ ----------------------------------------- 17. (808) 631-5642 gina fart hacked new card chg bllmth 759467560 ngascon/ pi called chg bllmth/ educ SPARKS, GINA L 5004 LAIPO RD KAPAA, HI Zip : 96746 1842 ----------------------------------------- 18. (479) 981-0317 wanda kertzman cxl plcy / supplementaL 620674297 ngascon/Customer initially wanted to cancel insurance but decided to keep it after clarifying coverage details. KERTZMAN, WANDA L 650 S DODSON RD UNIT 1 ROGERS, AR Zip : 72758 7015 ----------------------------------------- 19. (313) 286-4669 762514615 ngascon/Customer inquired about making a payment for a hospital accident protection plan. DEXTER, DARIUS D 18130 SNOWDEN DETRIOT, MI Zip : 48235 ----------------------------------------- 20. (661) 645-7890 cincis carol cxl plcy 595219gor 763267285 ngascon/ pi called to cxl plcy/ prv info CINCIS, CARL 3486 SW TEGART AVE GRESHAM, OR Zip : 97080 5433 ----------------------------------------- 21. (800) 743-7228 mark arrowhead fcu highland ca billing rcvd what is the chrg for 733000469 ngascon/ 3P CALLED TO CNFRM WHAT IS THE CHRG FOR/ PI DCSD/ EDUC AND CXL YOUNG, GODFREY A 29590 CLEAR VIEW LN HIGHLAND, CA Zip : 92346 7707 RENITA A YOUNG 8007437228 03/24/2026 ----------------------------------------- 22. (307) 248-2390 CARMELA RIGBY new questions program 763051480 ngascon/ Customer inquired about policy details and requested a hard copy of coverage information. RIGBY, CARMELA 3073 CENTER LN GENEVA, ID Zip : 83238 5045 ----------------------------------------- 23. (985) 294-3709 wyatt rcvd correspondence sent overnight angela 1624 28-Jun-2026 ngascon/ pi called status of clm/ prv info ccb sent 762093170 ADAMS, ANGULAR 1624 BATEMAN DR APT A BOGALUSA, LA Zip : 70427 ----------------------------------------- 24. (954) 529-8432 luz wantro 762171140 ngascon/ pi called to cnfrm benefits/ educ WALTON, LUZ D 1042 GRANTHAM LN SE PALM BAY, FL Zip : 32909 1407 42 ----------------------------------------- 25. (601) 488-9293 toni thomas no info copy of plcy 1805 s rolce rd ms 39175 ngascon/ p icalled to get copy of plcy / prv info and will chg bllmth 761516456 THOMAS, TONY 1805 SOUTH ROSS ROAD UTICA, MS Zip : 39175 ----------------------------------------- 26. (662) 736-1106 ruther brown 761007703 reinstate ngascon/ pi called to reactivate educ BROWN, RUTHIE M 675 MOUNT PLEASANT RD NOXAPATER, MS Zip : 39346 7809 ----------------------------------------- 27. (623) 693-4992 mario martinez cxl plcy rfnd 759283175 ngascon/ pi called to get refund after cxltn/ prv info MARTINEZ, MARIO 305 S 365TH AVE TONOPAH, AZ Zip : 85354 8200 ----------------------------------------- 28. (719) 237-6997 suzan addy have plcy clarification cvrg new address and bene 714504283 ngascon/ pi called to chg bene, address, and cnfrm benefits/ prv info ADDY, SUSAN E 245 THAMES DR COLORADO SPRINGS, CO Zip : 80906 5952 214 spring grove way co 80906 ----------------------------------------- 29. (352) 529-7241 annie henry hsptl crd cu actvte j7 florida cu J7YAZ4 ngascon/ pi called cnfrm lttr rcvd / prvinfo HENRY, ANNIE 20991 NE 40TH ST WILLISTON, FL Zip : 32696 6914 ----------------------------------------- 30. (864) 616-9368 mom dcsd saturday find info 0393 24 / 4876 33 lula b mcgowaen 302 unit dr apt b 29617 sc ngascon/ Customer wanted to find out about insurance coverage for deceased mother. Provided coverage details, initiated claim process, and scheduled a call with claims specialist. MCGOWEN, LULA 101 MAYFLOWER STREET TAYLORS, SC Zip : 29687 759430393 recup 759614876 add 07/28/ 08/08 clarice mcgowen 8647878896 08/08/2026 ----------------------------------------- 31. (405) 475-0339 carl hess 752507309 13505 silver eagle trl edmond ok 73013 add paid for legions cu whos underwriter inforce? ngascon/ Customer inquired about accidental death insurance coverage status and underwriter. BGONI, JULIE R 13505 SILVER EAGLE TRL EDMOND, OK Zip : 73013 7436 ----------------------------------------- 32. (520) 884-8096 diana sanchez efren father statement 60.00 savings ach add 745448517 ngascon/ Customer called about an incorrect charge for insurance taken from father's account instead of their own. Explained the insurance coverage and sent a form to update the account information for future charges. SANCHEZ JR, JESUS M 218 N CUESTA AVE TUCSON, AZ Zip : 85745 2921 18 ----------------------------------------- 33. (505) 710-6116 ngascon/ ----------------------------------------- 34. (808) 224-1451 richard desmond add wife had working 1st hawiian bank beverly dcsd june 2yrs ago 49.50 742947961 ngascon/ Customer inquired about canceling an accidental death policy and requested a refund for past payments. Cancelled the policy and will send a refund request form and confirmation letter. DESMOND, BEVERLY Y 380 KAWAIHAE ST APT G HONOLULU, HI Zip : 96825 1243 RICHARD DESMOND 8082241451 06/17/2024 ----------------------------------------- 35. (334) 333-4916 JEROME BERULLA NEW BANK CARD 762415087 8807 Account Type : CCRD ngascon/ PI CALLED CHG BLLMTH/ EDUC BREWER, JEROME 1363 DENTON RD DOTHAN, AL Zip : 36303 3352 ----------------------------------------- 36. (601) 634-6046 HU ngascon/ ----------------------------------------- 37. (912) 771-9833 WAYNE JACKSON RCVD MAIL OR EMAIL UB04 760854137 ngascon/ Customer inquired about the status of submitted documents and needed clarification on claim forms. JACKSON, WAYNE 2338 HARVEY MITCHEL PARK WAY S APT 2108 COLLEGE STATION, TX Zip : 77845 ----------------------------------------- 38. (727) 509-2973 ROBERT JAMES RETURN CHK TODAY 3.50 757807702 ngascon/ Customer received a return check and wanted to know its purpose. Explained the check was a refund for excess premium due to cancellation of coverage. JAMES, ROBERT L 13646 LARAWAY DR RIVERVIEW, FL Zip : 33579 7136 ----------------------------------------- 39. (702) 217-6936 KAREN MERTZ CU ADD 2020 STATUS / NO LOGNER MEMBER 758894141 ngascon/ PI CALLED TO CNFRM STATUS OF PLCY/ EDUC MERTZ, KAREN 3351 W HARDY LN PAHRUMP, NV Zip : 89048 2816 51 ----------------------------------------- 40. (702) 354-2141 LAURENCE SPENCER CXLLED LATF E 756197230 ngascon/ Customer inquired about policy documentation and confusion over a letter received regarding signature requirements. SPENCER, LAURA M 2140 N. LINDA ST. PAHRUMP, NV Zip : 89060 ----------------------------------------- 41. (636) 928-6400 RICHARD BYRON CHAPIN CHK ON ADD PLCY HRTFRD 4 PLCIES 1K EACH ARSENAL COMMERCE WAMU VANTAGE 7508b 762021662 740042080 ngascon/ PI CALLED TO KNOW STATUS OF PLCY/ PRV INFO CHAPIN, RICHARD B 1805 CHERRY TREE ST SAINT PETERS, MO Zip : 63376 6806 ----------------------------------------- 42. (603) 455-2222 LORA JENKINS 628493985 ngascon/PI CALLED CNFRM CVRG INFO/ EDUC/ Customer requested a form to change bank account for automatic payments due to a computer hack. JENKINS, LORA R 514 MADISON CT LACONIA, NH Zip : 03246 ----------------------------------------- 43. (314) 685-7070 RONA BRYANT BILLING CHGD 762438162 ngascon/ PI CALLED TO REACTIVATE THR PLCY/ RPV INFO BRYANT, RHONA 19400 W BELLFORT STREET APT 5205 RICHMOND, TX Zip : 77407 2883 HOPYARD RD #1058 PLEASANTON CA 94588 ----------------------------------------- 44. (724) 217-6480 2 CLAIMS 760282719 761845787 ngascon/ Customer inquired about documents needed for a claim regarding hospitalization. Informed customer to fill out the claim form and attach necessary documents. WENGER, EDWARD M PO BOX 128 APOLLO, PA Zip : 15613 0128 28 ----------------------------------------- 45. (702) 324-6184 CHARMAINE BALANE BANK STATEMENT 9.90 AUTOMATIC TRUSTAGE 624949029 ngascon/ 3P CALLED WHAT IS THE CHRG FOR/ PRV INFO BALEAN, MARK 2220 LINDELL RD LAS VEGAS, NV Zip : 89146 3304 ----------------------------------------- 46. (360) 771-2112 2109 E ARAHGON BLD A 19661 Customer inquired about qualifying for a discount or reimbursement for hospital visits. ngascon/ ----------------------------------------- 47. 661) 374-7279 763203530 WHAT IS THE CHRG FOR/ EDUC ngascon/ Customer inquired about unexpected charge and clarified insurance coverage details. Explained the insurance coverage and sent a form to adjust the premium. HELD, SHIRLEY A 254 MARY KAY LN BAKERSFIELD, CA Zip : 93308 465 ----------------------------------------- 48. 630) 854-9500 CARRY RANKINS AUNT DONT KNOW WHAT IS THE CHRG CHK ACCNT CHANGING ADDRESS KAREN JONE BUSBY 773 MEADOW LAWN DR ngascon/ 3P CALLED PI NOT AVAIL TO VER CNFRM WHAT IS THE CHRG FOR/ PRV INFO / WILL SEND POA THRU EMAIL 732129459 BUSBY, KAREN 773 MEADOWLAWN DR SE SALEM, OR Zip : 97317 ----------------------------------------- 49. (541) 659-1001 JACKIE MCCONNEL FIRST COMMUNITY CU ADD 30.00 QRTRLY 759956414 MCCONNELL.JACKIE62@GMAIL.COM ngascon/ 3P CALLED WHAT IS THE CHRG FOR WITH PI AUTH/ PRV INFO AND CXL MCCONNELL, JEFFREY E 660 SOLITUDE LN GRANTS PASS, OR Zip : 97527 6199 60 ----------------------------------------- 50. (864) 445-8315 ANNIE SMITH JOHNNY SMITH 763276378 ngascon/ 3P WITH PI AUTH CNFRM HOW MUCH FOR CHG CVRG/ PRV INFO SMITH, JOHNNY M 116 E END DR SALUDA, SC Zip : 29138 1518 ----------------------------------------- 08/13 1. (918) 938-8116 victoria burton ttcu fcu rcvd lttr 1k add mail it back get cert in the mail dont want j4vysc J4VYFC ngascon/ Customer inquired about insurance offer and confirmed mailing back the enrollment form. ----------------------------------------- 2. (210) 836-5430 jacquelyn mchino keep getting bill cu 24.00 rbfcu dont remember 760208538 3 day hsptlzd back surgery cant work terminated 7/31 3 months at home no work 1264 JACKIEMUCCINO@GMAIL.COM ngascon/ pi called what is the chrg for/ prv info and intiate clm/ cpo sent v email MUCCINO, JACQUELINE 16410 SPRUCE LEAF ST SAN ANTONIO, TX Zip : 78247 1519 06/01-04 ----------------------------------------- 3. shryl glover for uncle leroy simmons (843) 270-0357 dcsd 757780579 760180724 760715371 08/07/2026 08/03/-07 ngascon/ 3p called pi dcsd/ cnfrm cvrg and cxl / inittiate clm/ ccb sent SIMMONS, LEROY J 3980 BETSY KERRISON PKWY JOHNS ISLAND, SC Zip : 29455 cheryl glover 8432700357 08/07/2026 ----------------------------------------- 4. (918) 760-6850 cxl plcy melinda keyworth 752237223 ngascon/ pi called to cxl plcy/ prv info and cxl KEYWORTH, BELYNDA PO BOX 149 FOYIL, OK Zip : 74031 0149 ----------------------------------------- 5. (267) 294-7058 michael dennis submit clm hsptl last sat july to aug 4th 758614285 ngascon/ pi called to file a clm/ prv info/ cpo sent v mail DENNIS, MICHAEL G 6201 N 15TH ST APT 105 PHILADELPHIA, PA Zip : 19141 2016 kidneys diabetes ----------------------------------------- 6. (407) 902-7005 camper white email rcvd pymnt past due 762618124 ngascon/ pi inquired about a past due payment notice despite paying for a year of insurance. Informed about the payment method and advised to fill out a charge authorization form. WHITE, TAMBRA 1910 PHINIZY RD AUGUSTA, GA Zip : 30906 5146 ----------------------------------------- 7. (231) 329-3280 lakiesha sullivan cxl plcy 759864192 ngascon/ Customer called to cancel an insurance plan that was not beneficial for her needs. Cancelled the insurance plan and offered to send additional information for a potential individual plan. SULLIVAN, MAKISHA D 480 GLEN OAKS DR APT 1B MUSKEGON, MI Zip : 49442 2323 ----------------------------------------- 8. (510) 376-9768 sally kubumuni status 760788698 ngascon/ pi called to know status of plcy/ educ MUMUNI, SALIFU 463 36TH ST OAKLAND, CA Zip : 94609 2810 ----------------------------------------- 9. (570) 222-4344 margarte corell rcvd mail penstart bank mbt bank hsbnd dcsd family plan 03/05 nickelson pa pa 732189406 ngascon/Customer inquired about insurance coverage and potential refund after husband's passing. Sent refund request form and claim forms for processing. Confirmed coverage details. CORRELL, MARGARET 72 SNYDER PARK RD NICHOLSON, PA Zip : 18446 7894 01/20/2022 DAVID ----------------------------------------- 10. (920) 594-1732 mike rcvd offer alliant mnsta j4vy91 J4VY91 ngascon/ Customer inquired about an insurance offer received in the mail. ----------------------------------------- 11. (800) 252-4670 lisa chubb claims dept andrea eoff travis 701 treadwell ave lufkin tx 75904 ngascon/ Checked for a policy on file for a customer but found none. ----------------------------------------- 12. (580) 491-8165 gary wolfington have plcy to cxl 740211885 183 po box ngascon/ p icalled to cxl plcy/ prv info WOLFINGTON, GARY 103 S FRANCIS GAGE, OK Zip : 73843 9105 ----------------------------------------- 13. (415) 947-9252 john garcia cxl plcy 585244gus286 761228763 ngascon/ pi called to cxl plcy/ prv info GARCIA, JOHN E 2266 40TH AVE SAN FRANCISCO, CA Zip : 94116 1656 66 ----------------------------------------- 14. (513) 375-3078 harold jhay 47.00 add never auth cu 329.00 ngascon/ Customer reported unauthorized charges for insurance and requested cancellation and refund. 758873476 GAY, HAROLD W 1578 HIATT RD CLARKSVILLE, OH Zip : 45113 9713 ----------------------------------------- 15. (940) 387-8585 ghost call ngascon/ ----------------------------------------- 16. (301) 787-9530 bazel evans did not auth cxl chrg 762963655 ngascon/ pi called to cxl plcy/ educ EVANS, BASIL D 804 E H ST BRUNSWICK, MD Zip : 21716 1742 ----------------------------------------- 17. (503) 837-0161 gretchen holly for william j holly hsbnd 762548772 ngascon/ Customer requested a refund for a canceled policy signed by her husband without her knowledge. Informed customer to submit medical records and a refund request form for approval. HOLLY, WILLIAM J 1730 GWINN ST E MONMOUTH, OR Zip : 97361 1587 ----------------------------------------- 18. (216) 533-4543 ge vaiga due date aug 6 44107 11890 ngascon/ pi called chg bllmth/ prv info 762595214 VARGA, ZSOLT 11851 LAKE AVE APT 17 LAKEWOOD, OH Zip : 44107 1811 ----------------------------------------- 19. (402) 297-5033 kelly hoover suntrust fcu 1k life insurance mom dcsd judy hrdy 10611 cumming st omaha ne 68114 ngascon/ Customer inquired about a life insurance policy for her deceased mother. ----------------------------------------- 20. (502) 767-4921 judy stunburgen steinbergen cxld lttr did not rcvdm oney thought free 608009683 **9521 Account Type : CCRD ngascon/Customer called about canceled coverage and confusion over payments. Resolved by reactivating the policy. STEINBERGEN, DONALD B 1032 BLUEGRASS AVE LOUISVILLE, KY Zip : 40215 2314 ----------------------------------------- 21. (617) 708-4764 alfer godfey rcvd lttr 757091811 ngascon/ pi called rcvd notice of cxltn/prv info GODFREY, ALFRED 111 AMES RD BROCKTON, MA Zip : 02302 2906 ----------------------------------------- 22. (928) 965-2615 frank rios updated bllmth 3590 Account Type : CCRD 753936442 220436605 754381242 ngascon/ Customer inquired about payment issues for credit card and confirmed account details. RIOS, FRANK G 2971 W ANGEL WAY QUEEN CREEK, AZ Zip : 85144 6681 ----------------------------------------- 23. elaine white (317) 250-1233 rcvd offer j85lgn ngascon/ 102022316 INDIANA MEMBERS CREDIT UNION ACCIDENTAL DEATH AND DISMEMBERMENT MN LIFE STANDARD PLAN-$1000 CREDIT UNION MINNESOTA LIFE INSURANCE COMPANY ----------------------------------------- 24. (949) 328-0242 daniel jeffers situation plcy conencted cu account when billing ngascon/ Customer inquired about billing for insurance policy and confirmed payment schedule. 762726696 JEFFERS, DANIEL J 12300 HIGH COUNTRY DR. BAKERSFIELD, CA Zip : 93312 ----------------------------------------- 25. (715) 505-2148 sherry gerber 762538297 did not take out **0549 Account Type : CCRD ngascon/ pi clled regarding bill rcvd/ prv info and file a clm. cpo emailed GERBER, SHERI L N7961 588TH ST. MENOMONIE, WI Zip : 54751 james gerber 07/30/2026 08/11/2026 back surgery gramaz08@yahoo.com ----------------------------------------- 26. (409) 239-6137 Customer requested a replacement membership card and information about their insurance policies. Customer inquired about an activation form for a promotional card and confirmed sending it back weeks ago. Customer received details about hospital accident protection insurance related to their policies. Recent Calls: Thu, Aug. 13 2026 (5 Min.) Fri, May. 29 2026 (4 Min.) ngascon/ ----------------------------------------- 27. (573) 529-6129 paula for shane parchard hager dsabld z SHANE HAGER 760555438 ngascon/ Customer inquired about the status of a claim for a deceased family member's insurance policy. HAGER, JERRY S C/O KRISTIN A HANSEN 716 7TH AVE COON RAPIDS, IA Zip : 50058 1030 16 Paula Partridge ----------------------------------------- 28. (843) 871-0369 andew danielle garner south carolina fcu 754497665 754339044 particia ngascon/ Customer requested a review of life insurance policy and paper copies sent for both him and his wife. GARNER, ANDREW D 419 LONGLEAF RD SUMMERVILLE, SC Zip : 29486 ----------------------------------------- 29. (865) 594-3792 julia ball knoxville tva employees cu J4TC4H ngascon/ Customer inquired about insurance details received in the mail. ----------------------------------------- 30. (267) 333-3232 lakiesha jesse whole life j86ca1 ngascon/ Explained accidental death insurance coverage and enrollment process to the customer. ----------------------------------------- 31. (973) 768-9916 pauleen a stewart pymnt bounced resubmit 749860938 ngascon/ pi called to make a pymnt again/ prv info STEWART, PAULINE A PO BOX 2343 EAST ORANGE, NJ Zip : 07019 2343 ----------------------------------------- 32. (601) 606-5169 hazel harriet cxl plcy 763152934 ngascon/ pi called to cxl plcy/ prv info HERRION, HAZEL T 6641 HIGHWAY 42 PRENTISS, MS Zip : 39474 4904 ----------------------------------------- 33. (810) 225-9720 michael track 760221542 ngascon/ Customer inquired about a recurring charge on a bank statement for recuperative care insurance. BRUNNER, ALEXANDER 1541 MOONLIGHT DR HOWELL, MI Zip : 48843 8015 ----------------------------------------- 34. (336) 353-8194 annie edwards make august pymnt 2.70 762348944 ngascon/ Customer wanted to set up automatic payments but needed to fill out a form to update account information. EDWARDS, ANNIE R 933 PRISON CAMP RD DOBSON, NC Zip : 27017 ----------------------------------------- 35. (860) 377-7440 joyce for timothy john casey jr 748396770 status of plcy ngascon/ Customer inquired about a canceled insurance policy and requested confirmation of cancellation. CASEY, TIMOTHY 94 BEAVER HILL RD NORTH WINDHAM, CT Zip : 06256 1205 ----------------------------------------- 36. (630) 776-6674 robert ambrose rcvd lttr dupage cu J4YCY6 ngascon/ Provided information about life insurance offer and enrollment process. ----------------------------------------- 37. (850) 567-6092 ghost call ngascon/ ----------------------------------------- 38. (575) 650-0451 behalf grandma inez alexanders dcsd get info 10/08 wed 759427109 ngascon/ Customer inquired about grandmother's insurance policy after passing. Provided details about the policy and confirmed cancellation and refund process. ALEXANDER, INEZ 1250 RUSTY LN LAS CRUCES, NM Zip : 88007 5730 ----------------------------------------- 39. (602) 400-8854 ghost call ngascon/ ----------------------------------------- 40. (866) 328-9165 steve zwick make pymnt rejecting does not recognize 760754779 ngascon/ Customer unable to make payment due to policy cancellation; resolved by reactivating policy and confirming payment method. ZWICK, STEVE 7617 N EASTLAKE TER UNIT A CHICAGO, IL Zip : 60626 ----------------------------------------- 41. (502) 439-8460 mark quaack wife 07/14 dcsd 707446653 ngascon/ Customer inquired about life insurance benefits after wife's passing and discussed policy details. QUAACK, RHONDA G 61 CHARLENE CT TAYLORVILLE, KY Zip : 40071 mark quaack 5024398460 07/14/2026 707446637 QUAACK, MARK A 61 CHARLENE CT TAYLORSVILLE, KY Zip : 40071 ----------------------------------------- 42. (480) 246-0764 carolyn marclyn add mnsta life 748269431 ngascon/ pi called to cnfrm bank and cvrg info/ prv bank and status MARQUAND, CAROLYN J PO BOX 13064 MESA, AZ Zip : 85216 3064 ----------------------------------------- 43. (805) 734-7457 ghost call ngascon/ ----------------------------------------- 44. (573) 647-6923 lea mack paula shay duaghter for hsbnd dcsd weeks ago / status 763235076 ngascon/ 3p called pi dcsd/ prv status info and cvrg/ cxl KOUTZ, DAVID 3018 N 46TH AVE PHOENIX, AZ Zip : 85031 leah mack 5736476923 07/16/2026 leah 5736476923 lwmack15@gmail.com ----------------------------------------- belinda (503) 332-4237 claims hsbnd 762002143 file a clm had surgery by email resent AUDIVWMAREZ@YAHOO.COM belinda doler resent cpo ngascon/ Customer requested to reset a claims form for her husband. Resent the claims form to the customer's email and provided online access information. OSORIO MARES, JUAN 2145 SE RIVER RD HILLSBORO, OR Zip : 97123 5137 08/14 1. (860) 685-1221 perry lawrenceville make a pymnt 762472519 ngascon/ Customer called to make a payment for their insurance premium and inquire about auto pay options. Informed customer about payment options and confirmed annual payment amount. PERRY, LONZELLE 3 STIRLING CT MIDDLETOWN, CT Zip : 06457 1630 ----------------------------------------- 2. (860) 666-8375 florie h linskey 702108139 dupcert no current paper work have age reduction 16.50 ngascon/ pi called to get copy/ prv info LINSKEY, FLORIE H 572 MAIN ST NEWINGTON, CT Zip : 06111 2413 ----------------------------------------- 3. nibbs david (317) 910-9277 check plcy status 762781227 lc2407484 ngascon/ pi called to cnfrm cvrg/ prv info NIBBS JR, DAVID L 4519 FLATS WAY # C103 MAILBOX 44 INDIANAPOLIS, IN Zip : 46205 4647 99 ----------------------------------------- 4. (480) 216-8565 susan larson / alden alm dad have insurance dcsd recently check on cvrg valid 402 dalewood ave coquet mn 55720 ngascon/ 3p called pi dcsd/ cnfrm cvrg/ prv info 637755499 ALM, ALVIN A 402 DALEWOOD AVE CLOQUET, MN Zip : 55720 1206 ----------------------------------------- 5. (518) 686-5152 sally dorsey got pdn autopay *9887 Account Type : CCRD 761950259 ngascon/ pi called to make a pymnt/ walkthrough adding other plcy online and make a pymnt/ have trouble submitting pymnt and got dscnctd DORSEY, SALLY A PO BOX 54 BUSKIRK, NY Zip : 12028 0054 ----------------------------------------- 6. (631) 578-9299 mom nursing home mail agnes curley rcvd lttr bank of newyork cna add cnfrm cvrg 668898730 swan lake 25 schoenseld blvd patchoque 11772 229 w ngascon/ 3p with p icalled cnfrm cvrg/ chg address and prv info / decided to keep plcy and access online CURLEY, AGNES 226 BROADWAY WEST BABYLON, NY Zip : 11704 5606 ----------------------------------------- 7. (660) 749-5772 jack edens melinda wife file a clm 757976667 223665605 ngascon/3p called file a clm / cpo emailed EDENS, MELYNDA 28539 112TH ST WEATHERBY, MO Zip : 64497 8138 3 days replace fall hip moved for rehab 17 days jack edens 05/12/2026 05/15/2026 05/31/2026 ----------------------------------------- 8. (612) 220-3491 debra brown pull up 760808663 bene ngascon/ Assisted customer with beneficiary form mailing address and updated address verification. BROWN, DEBRA 13703 BROOK PATH ROSEMOUNT, MN Zip : 55068 ----------------------------------------- 9. ernest oquinn deduction 24 what is the chrg for (601) 535-2180 759940402 ngascon/ pi called what is the chrg for/ prv info OQUINN, EARNEST L 1186 SHELBY RD HERMANVILLE, MS Zip : 39086 9613 ----------------------------------------- 10. (706) 714-0178 hu ngascon/ ----------------------------------------- 11. (813) 506-4366 ngascon/ ----------------------------------------- 12. (253) 670-6296 sarah palms mother lowest lane how to get details plcy dimentia poa 18106 98391 ngascon/ Customer inquires about obtaining power of attorney details for her mother's policy. Provided email for sending power of attorney documents and explained the process. send poa 728222850 LANE, LOIS 4815 W TAPPS DR E LAKE TAPPS, WA Zip : 98391 8930 ----------------------------------------- 13. (501) 487-3141 doris jones info benefits 763027216 ngascon/ pi called cnfrm cvrg benefits/ prv info JONES, DORIS 3112 N HILLS BLVD APT 9323 NORTH LITTLE ROCK, AR Zip : 72116 8848 ----------------------------------------- 14. (215) 901-2643 robert carr 760019665 ngascon/ pi called cnfrm cvrg benefits/ prv info CARR, ROBERT P 2401 PENNSYLVANIA AVE APT 16C43 PHILADELPHIA, PA Zip : 19130 3053 ----------------------------------------- 15. (940) 257-2116 gale psaden ccrd chg bllmth hacked 761904492 ngascon/ Customer wanted to verify account information after changing credit cards. Updated account information and confirmed payment status. SPADIN, GAILE L 5062 LINDALE DR WICHITA FALLS, TX Zip : 76310 ----------------------------------------- 16. (478) 867-3540 cora jackson cxld plcy 27th cash value 990704 06 761445715 ngascon/ Customer inquired about cash value from a canceled policy and requested a refund form to be mailed. JACKSON, CORA 527 LAIDLER RD HAWKINSVILLE, GA Zip : 31036 6319 ----------------------------------------- 17. (313) 575-6029 rudolfsky cousin debit smith make pymnt 5025 ivanhoest 48204 1310 add wil lcllbck not able to find ngascon/ Customer inquired about cousin's insurance payment details and card information. ----------------------------------------- 18. linda seifried (336) 615-0140 woodforest naitonal 3 what is the benefits 760898456 ngascon/ Customer wanted to understand the details of their insurance policy. Explained the coverage details for accidental death and dismemberment insurance. SEIFRIED, LINDA H 4309 OLD LIBERTY PL TRLR 28 GREENSBORO, NC Zip : 27406 7200 ----------------------------------------- 19. christopher robinson mom founders cu add dcsd (678) 877-0987 benefits ngascon/ 3p called pi dcsd/ cnfrm cvrg/ educ CHRISTOPHER ROBINSON 6788770987 07/22/2026 761448532 BOWEN, LINDA S 4421 COUNTY ROAD 156 ROANOKE, AL Zip : 36274 5106 ----------------------------------------- 20. (315) 310-1708 lisa for mom dcsd 076505842 a s hatch marian 14850 104 ngascon/ Customer inquired about reimbursement and policy termination after mother's passing. Informed customer that the policy is with a different plan administrator and provided no further assistance. ----------------------------------------- 21. (484) 560-5715 florist franzuner hsbnd dcsd 715932950 chg bene rcvd 2 lttrs cnfrm john ngascon/ pi called to cnfrm bene on file / educ BRENSINGER, LOIS M 1122 W UNION BLVD BETHLEHEM, PA Zip : 18018 3512 ----------------------------------------- 22. (405) 426-5318 jess jeff 735981723 ver status 375298gus ngascon/ pi called to know status of plcy/ educ scott d jeffrey 13216 nw 1st ter 73099 SCOTT, JEFFREY D 13216 NW 1ST TER YUKON, OK Zip : 73099 3020 ----------------------------------------- 23. (908) 329-4540 ghost call ngascon/ ----------------------------------------- 24. (410) 491-4707 anne marie william cxl plcy 0000100502 6711 betham 21222 622117903 ngascon/ Customer called to cancel a policy but needed more information before deciding. WILLIAMS, ANNE M 6711 BESSEMER AVE BALTIMORE, MD Zip : 21222 1028 ----------------------------------------- 25. (318) 224-0856 barbara wiley got past due notice 734464440 ngascon/ 3p called pi dcsd/ cfrm bill rcvd/ prv info and cxl WILEY, ALLEN T 120 W LAKESHORE DR BENTON, LA Zip : 71006 barbara wiley 3182240856 07/15/2026 ----------------------------------------- 26. (210) 309-1357 benly wright white 78227 5 days hsptlzd 762491041 ngascon/ Customer inquired about hospital coverage after a medical incident. Verified coverage details and offered to file a claim. WHITE, BILLY 561 RASA DR SAN ANTONIO, TX Zip : 78227 3102 ----------------------------------------- 27. (619) 843-4274 maureen richey cxl plcy 762454750 40 yarrow rd 28785 nc ngascon/ p icalled to cxl plcy/ prv info RICHIE, MAUREEN E 40 YARROW RD WAYNESVILLE, NC Zip : 28785 ----------------------------------------- 28. (386) 628-6587 mary oneal copy of plcy 762907458 761844798 ngascon/ pi called to get copy of the plcy / prv info ONEAL, MARY 694 SE BROWN ST LAKE CITY, FL Zip : 32025 ----------------------------------------- 29. (423) 923-5573 stilvino tva bank knoxville j4tc4h ngascon/ Customer had questions regarding life insurance enrollment and requirements. Explained enrollment process, coverage details, and provided mailing instructions. ----------------------------------------- 30. (828) 289-4730 hoddie angle for rasalie lanie mom cxl poa roselia pi not avail to auth ngascon/ Customer requested to cancel an accidental policy for her mother due to Medicaid. Sent cancellation letter to customer; advised on required documents for processing. 747147161 NANNEY, ROSELIA A 1167 STEEL BRIDGE RD MOORESBORO, NC Zip : 28114 8780 ----------------------------------------- 31. (724) 413-4850 ngascon/ ----------------------------------------- 32. (864) 241-0134 abeve 761326638 mail 07/17 pymnt ngascon/ Customer inquired about payment status and policy cancellation. Transferred the customer to a supervisor for further assistance. EDWARDS, BEVERLY PO BOX 1402 GREENVILLE, SC Zip : 29602 1402 ----------------------------------------- 33. (623) 341-7132 sylvia nixon jerome hsbnd bill 2k 763239195 ngascon/ 3p with pi called update bene/ prvinfo and website MIXON, TERONE 22336 BLUE LAKE CT SE YELM, WA Zip : 98597 9003 ----------------------------------------- 34. (302) 377-7001 pamela daysmore willie 49.50 get copy of plcy 668562100 PAMELA BAZEMORE 3023777001 07/24/2026 ngascon/ 3p called pi dcsd wants copy of plcy/ prv info and cxl plcy BAZEMORE, WILLIE L 815 CORNSTALK NEW CASTLE, DE Zip : 19720 7657 ----------------------------------------- 35. (319) 355-1861 hu ngascon/ ----------------------------------------- 36. (864) 670-9222 hu ngascon/ ----------------------------------------- 37. (928) 445-9173 wrong number ngascon/ ----------------------------------------- 38. (775) 771-8779 cindy jenny wright 113 hayes cir 89511 758665455 ngascon/ pi called cxl plcy no longer member/ prv info WRIGHT, CINDY J 748 S MEADOWS PKWY RENO, NV Zip : 89521 3861 ----------------------------------------- 39. (331) 201-6921 barbara cooper brother 761260451 ngascon/ Customer called to discuss a letter about updated account information for her brother's insurance. Informed customer that she cannot access the account without proper authorization; advised her to have her brother call. COOPER, JAMES O 405 HENLEY ST OPP, AL Zip : 36467 ----------------------------------------- 40. (503) 855-8521 debra branson 636170981 cnfrm benefits ngascon/ pi called cnfrm benefits/ prv info and sent copy v mail BRANSON, DEBRA E 4536 SE FRANKLIN ST MILWAUKIE, OR Zip : 97222 5424 ----------------------------------------- 41. (443) 310-6449 larose newton for sister margaret ornett 1k mnsta cu 756350935 ngascon/ 3p called pi dcsd rcvd cvrg chg lttr/ prv info and cxl ARNETTE, MARGARET 702 E FLORIDA ST GREENSBORO, NC Zip : 27406 3113 larose newton 4433106449 03/30/2026 ----------------------------------------- 42. (520) 395-5058 cohn chamberlan vantage west basic cvrg add cnfrm bene 763238993 ngascon/ Customer inquired about beneficiary status for insurance coverage. Informed customer about the beneficiary designation form and provided website for online access. CHAMBERLAIN, TAWN L 180 E KAYETAN DR SIERRA VISTA, AZ Zip : 85635 1155 ----------------------------------------- 43. (510) 274-8327 sandra reeding 761885271 ngascon/ Customer inquired about updating card information and reactivating a canceled policy. READANCE, SANDRA K 919 W 11TH ST MEDFORD, OR Zip : 97501 3469 ----------------------------------------- 44. (760) 443-4104 lori hartley rcvd bill 90 762441172 ngascon/ pi called to know what is the chrg for/ educ HARTLEY, LAURIE A 3535 LINDA VISTA DR SPC 122 SAN MARCOS, CA Zip : 92078 6325 ----------------------------------------- 45. (805) 798-3454 melanie hilgers email rcvd dad 758643379 ngascon/ Customer called to discuss an insurance premium notice related to a deceased family member. Cancelled the insurance policy and initiated the refund process for premiums paid after the death. MITCHELL, MALCOLM 23708 VIA ANDORRA VALENCIA, CA Zip : 91355 3229 212 grand ave ojai ca 93023 mellanie hilgers 8057983454 10/06/2025 ----------------------------------------- 08/18 1. (818) 635-1493 shannon wallace have transaction trustage add did not auth what is the chrg for 75.00 735660994 ngascon/Customer inquired about an unexpected charge for a policy they didn't sign up for. Sent documentation for review and offered to cancel the policy if desired. WALLACE, SHANNON 5697 WOODBURY DR FAIRBURN, GA Zip : 30213 5162 97 ----------------------------------------- 2. (520) 304-2760 spanish ngascon/ ----------------------------------------- 3. (862) 400-2418 june trenchfield alliant insurance filled out application sealed envelope ngascon/ Customer inquired about including a letter with an application form for insurance. ----------------------------------------- 4. (623) 205-6362 brenda campbell mother dcsd cna mildred maurer 18113952 12261 661661317 ngascon/ 3p called pi dcsd cnfrm cvrg/ prv info MAURER, MS MILDRED 12261 BREWSTER DR MORENO VALLEY, CA Zip : 92555 ----------------------------------------- 5. (626) 991-5116 lance spenson kinecta fcu rcvd lttr 2k add mnsta J4VZQN ngascon/ Customer inquired about activating a life insurance policy and received instructions for the process. ----------------------------------------- 6. (423) 321-8961 sherline herman george hsbnd dcsd last friday cxl plcy chk 676663306 ngascon/ 3p called pi dcsd/ cxl plcy and prv info HARMON, GEORGE T 8105 FALLEN MAPLE DR CHATTANOOGA, TN Zip : 37421 1246 CHARLENE HARMON 4233218961 08/14/2026 ----------------------------------------- 7. laurie robinson (413) 222-4516 paperwork asked 744424764 ngascon/ Customer inquired about changing account details and potential loss of coverage. Clarified that coverage remains as long as premiums are paid, and provided information about potential complimentary plans with Citizens Bank. ROBINSON, LAURIE 1430 S BRANCH PKWY SPRINGFIELD, MA Zip : 01129 2111 ----------------------------------------- 8. (617) 272-6119 ghostcall ngascon/ ----------------------------------------- 9. (520) 413-5155 shirley roland affinion hsbnd dcsd find out plcy 1418 n country club dr apt 124 85201 728049371 ngascon/ Customer inquired about a policy after husband's passing and requested cancellation. ROLAND, JACK 1418 N COUNTRY CLUB DR APT 124 MESA, AZ Zip : 85201 2577 shirley roland 5204135155 01/21/2026 ----------------------------------------- 10. (305) 984-4420 susana baterna 758774374 claim forms hsptlzd last march 22 to may ngascon/ Customer wanted to check the status of a claim form and provide hospitalization details. Claim form will be mailed to the customer, and they can call back with additional hospitalization dates. BATERNA, SUSANA 16750 SW 168TH ST MIAMI, FL Zip : 33187 1328 ----------------------------------------- 11. (619) 548-7316 kelly warner for parents dcsd richard james burnett boa 1996 1581 villa crest dr ca 92021 ngascon/ Customer inquired about life insurance coverage for deceased father. Informed customer that no coverage was found under the father's name. ----------------------------------------- 12. (513) 953-0348 kenneth watkins 762435127 761127799 ngascon/Customer inquired about adding coverage to mother's accidental insurance policy. WATKINS, LISA 1895 KAHN AVE HAMILTON, OH Zip : 45011 4633 ----------------------------------------- 13. (505) 917-3448 BRUCE WALTER BILLED DID NOT HAVE MONEY BANK DONT USE BANK HOW TO CLOSE ACCNT 763113382 ngascon/ Informed customer about the insurance coverage and payment process. Customer agreed to fund the account. WALTERS, BRUCE 1175 LA VEGA RD BOSQUE FARMS, NM Zip : 87068 9019 ----------------------------------------- 14. (863) 201-0673 frank miller father rcvd lttr 762799781 ngascon/Customer inquired about a claim letter regarding insurance coverage. MILLER, FRANK J 1961 ERIN BROOKE DR VALRICO, FL Zip : 33594 4012 ----------------------------------------- 15. (801) 866-2515 krista idela 04 fraud close all accnts / 760597251 ngascon/ pi called cnfrm lttr rcvd regarding cxltn and billing/ prv info IVANOV, CHRISTA A PO BOX 209 EDEN, UT Zip : 84310 0209 ----------------------------------------- 16. (757) 381-3980 peggy danner add bene 751587676 ngascon/ Customer inquired about policy details and beneficiary setup for accidental death and dismemberment insurance. DANNER, PEGGY L 1324 VICTORIAN CRES VIRGINIA BEACH, VA Zip : 23454 ----------------------------------------- 17. (518) 483-6229 patricia hooker 651578768 ngascon/ pi called to chg cvrg to individual/ prv info HOOKER, PATRICIA S 2578 STATE ROUTE 11B NORTH BANGOR, NY Zip : 12966 1952 ----------------------------------------- 18. (704) 267-5577 ngascon/ ----------------------------------------- 19. (404) 200-3730 rosie balton file a clm 100502 216 31008 761560445 add 761640998 recup keesler 36.00 760537480 spouse recup baldwinrr@windstream.net BALDWINRR@WINDSTREAM.NET ngascon/ rosie called to file a clm / prv info and cpo sent v email 761640998 and 760537480 BALDWIN, ROSIE 216 HUNTERS CHASE BYRON, GA Zip : 31008 7239 had surgery 12/03/2025 bladder repair stay overnight 12/04/2025 ----------------------------------------- 20. (503) 317-5421 francine alexander get statement for nxt billing 760277542 ngascon/ pi caled to cnfrm nxt billing statement /prv info ALEXANDER, FRANCINE 9716 N OREGONIAN AVE PORTLAND, OR Zip : 97203 1843 ----------------------------------------- 21. KIMBERLY FLETCHER mom rcvd lttr mail dcsd cnfrm cvrg (812) 620-4131 06/27/2026 krissa nevill 662784602 ngascon/ Customer inquired about a letter regarding insurance coverage for her deceased mother. NEVILL, THERESA K 6893 E COUNTY RD 550 S HARDINSBURG, IN Zip : 47125 6321 4634 N STATE RD 337 ORLEANS IN 47452 kim.hopper@ymail.com ----------------------------------------- 22. DIXON JOSHUA CNFRM CVRG (478) 972-0494 762144636 ngascon/ Customer inquired about multiple policies and their coverage details. DIXON, JOSHUA J 215 WATERWHEEL CT LIZELLA, GA Zip : 31052 3630 ----------------------------------------- 23. (770) 972-2076 LINDA GIBSON PASTOR MOTHER PAY FOR THE CVRG ADD CNA 18113952 WANDA ROSE BRADWELL ngascon/ 3P CALLED PI DCSD/ INITIATE CLM/ PRV RFND INFO AND CCB SENT BRADEN, WANDA 3039 BOULDER CREEK RD SNELLVILLE, GA Zip : 30039 4783 39 MULTIPLE FALL 08/31/2023 09/15/2023 LINDA GIBSON ----------------------------------------- 24. (713) 828-5031 JAMES DEREK 763141209 ngascon/ DARECHUK, JAMES PO BOX 2050 RANCHOS DE TAOS, NM Zip : 87557 2050 ----------------------------------------- 25. (805) 266-1097 SENT INVOICE BROCHURE BENJAMIN PEREZ CASTRO 503 NW 10TH AVE 93458 COPY OF PLCY 8773096576 ngascon/ PI CALLED TO GET COPY OF PLCY/ EDUC 743076134 CASTRO, BENJAMIN P 503 N WESTERN AVE SANTA MARIA, CA Zip : 93458 8407 ----------------------------------------- 26. (630) 628-6867 VINCENT SAVIANO CXL PLCY 762724208 ngascon/ PI CALLED TO CXL PLCY/ EDUC SAVIANO, VINCENT 310 JULIANA LN BLOOMINGDALE, IL Zip : 60108 8803 ----------------------------------------- 27. (423) 871-0423 JAMES SUDDLESTON ACH STATUS 756143514 ngascon/ 3P CALLED PI NOT AVAIL WHAT IS THE CHRG FOR/ PRV LIMITED INFO AND COPY V MAIL HUDDLESTON, PATRICIA M 7704 SADDLEBROOKE DR KNOXVILLE, TN Zip : 37938 4093 ----------------------------------------- 28. (985) 209-7635 CYNTHIA LAZANNI CHRG CCRD NOT SURE WHAT IS THE CHRG FOR 713477864 ngascon/ PI CALLED WHAT IS THE CHRG FOR/ PRV INFO LAJAUNIE, CYNTHIA 186 RUE CHRISTE THIBODAUX, LA Zip : 70301 186 RUE CHRISTE THIBODAUX LA 70301 ----------------------------------------- 29. (360) 449-9545 JERRY YOUNG CHG BLLMTH HAVE TROUBLE ONLINE GGARYYOUNG73@HOTMAIL.COM 759133127 ngascon/ Customer had trouble accessing online account and needed to update checking account information. YOUNG, GARY A 5809 NE 53RD ST VANCOUVER, WA Zip : 98661 2204 ----------------------------------------- 30. (702) 336-0997 debra dominguez hsbnd patrick dcsd cxl plcy 757205588 ngascon/ 3p called pi dcsd/ cxl plcy/ prv info and cxl DOMINGUEZ, PATRICK 7716 SEAGULL AVE LAS VEGAS, NV Zip : 89145 5917 debra dominguez 7023360997 10/25/2025 237600200 ----------------------------------------- 31. (863) 397-8532 ghost call ngascon/ ----------------------------------------- 32. (941) 467-5617 brenda olivero 455254gfl 01/2026 statsu of plcy 743706635 ngascon/ picalled to cnfrm cvrg info and status /educ OLIVERO, BRENDA 3385 LOTUS RD NORTH PORT, FL Zip : 34291 7025 ----------------------------------------- 33. (920) 247-8001 karen donovan have daughter life insurance family plan if cvrd mentally delayed and blind 36yrs old 730000899 ngascon/ DONOVAN, KAREN R 1505 KALAHARI DRIVE GREEN BAY, WI Zip : 54313 ----------------------------------------- 34. joyce langston (346) 273-3767 rcvd bill 763189403 ngascon/ Customer called about an unknown insurance charge and requested cancellation. LANGSTON, JOYCE W 29714 DUNDEE DR MAGNOLIA, TX Zip : 77354 ----------------------------------------- 35. (470) 999-1489 suzan wood status of plcy 760627867 ngascon/ 3p called status of plcy/ pi dcsd prv info status of clm/ ccb sent WOOD, RONALD E 110 FLAGLER WAY DALLAS, GA Zip : 30157 0437 ----------------------------------------- 36. (541) 910-1763 ngascon/ ----------------------------------------- 37. (951) 445-9611 marissa chg bank / chg bllmth 40920 92562 728961684 ngascon/ pi called to chg bllmth / prv info and go online CORONEL, MARISA E 40920 ARRON CT MURRIETA, CA Zip : 92562 6002 ----------------------------------------- 38. (504) 645-8371 melissa knight qrtrly add 762984459 ngascon/ pi called to cnfrm cvrg benefits and cxltn process/ prv info and cxl KNIGHT, MELISSA G 1733 IRMA ST MARRERO, LA Zip : 70072 3545 ----------------------------------------- 08/19 1. (954) 470-0603 doreen gardner space coast rcvd lttr j5erxb ngascon/ ----------------------------------------- 2. (662) 720-3523 bill staggs few days 8 days stay went back got several days file a clm 762609139 ngascon/ Customer called to file a claim for hospitalization but found policy coverage misleading. Transferred the customer to a supervisor for further assistance. STAGGS, BILL D 289 COUNTY ROAD 1021 RIENZI, MS Zip : 38865 ----------------------------------------- 3. (301) 697-5604 tims strachan wife hsptlzd 761129058 strachant48@outlook.com 3016975604 CARMELITA STRACHAN garmelita wife 06/19/2026 06/23/2026 ngascon/ pi with sp called to file a clm/ prv info and cpo sent v email STRACHAN, TIMOTHY 373 CLIFFORD DR RIDGELEY, WV Zip : 26753 7466 ----------------------------------------- 4. (252) 422-7709 ngascon/ ----------------------------------------- 5. (503) 463-0401 louise brown onpoint accnt 2k mnsta 762733069 ngascon/ BROWN, TIMOTHY R 6586 HOGAN DR N KEIZER, OR Zip : 97303 7486 BROWN, LOIS A 6586 HOGAN DR N KEIZER, OR Zip : 97303 7486 ----------------------------------------- 6. (954) 803-6887 ngascon/ ----------------------------------------- 7. (217) 329-2258 cory woods 762964222 ngascon/ Customer inquired about coverage details and decided to cancel. Customer decided to keep cvrg WOODS, CORY C 3210 E CHAT DR DECATUR, IL Zip : 62526 2211 ----------------------------------------- 8. patricia banner gibson if still cvrd (716) 941-6660 736811604 1300 n river rd venice fl ngascon/ PFANNERGIBSON, PATRICIA 5849 SOUTHWESTERN BLVD HAMBURG, NY Zip : 14075 5906 ----------------------------------------- 9. (636) 393-9676 beverly mother nursing home bank accnt chrg 12.37 wha is the chrg for add cxl 676460967 ngascon/ Customer inquires about canceling a recurring insurance payment for her mother. Instructed customer to send a power of attorney document via fax to cancel the policy. KNOWLES, BARBARA A 328 W PINE ST FARMINGTON, MO Zip : 63640 1460 ----------------------------------------- 10. (720) 320-0051 ray ramirez no bellco cu accnt 763272530 ngascon/ Customer inquired about payment options for insurance policy and account changes. Informed customer about changing account options and sent a form for completion. RAMIREZ, RAY 19195 E CLEAR CREEK PL PARKER, CO Zip : 80134 4813 ----------------------------------------- 11. angela huston (800) 262-2000 il how to add 596427449 60406 1458 b ngascon/ Customer inquired about adding index annuity coverage to their policy. Informed customer that the group only handles accidental death insurance, not other types. ----------------------------------------- 12. (313) 774-7149 alfreda vincson 760899126 claims april 4.16.2026 ngascon/ pi called to know status of clm for april hsptlztn/ prv info and ccb sent VINCSON, ALFREDA M 9539 HAYES ST APT 208 DETROIT, MI Zip : 48213 5901 ----------------------------------------- 13. (409) 828-1413 natasha saints rcvd lttr mail hap education first J4YD3B ngascon/ Provided information about hospital cash benefits program and enrollment process. ----------------------------------------- 14. gabriel garibo rcvd note purchase made dont remember air condition euclid 7 ca 92105 san diego 4115 ave ngascon/ ----------------------------------------- 15. (832) 329-2323 macy rcvd lttr mail j4yg37 ngascon/ Customer inquired about a cash benefit plan and received details on coverage and pricing. ----------------------------------------- 16. wells fsrgo (509) 620-0766 18113951 678903930 douglas james reno ngascon/ Customer inquired about a life insurance policy after the policyholder's passing. RENO, WILLARD J 380 MEADOWLARK LN MOXEE, WA Zip : 98936 9770 ----------------------------------------- 17. jerry sullivan (309) 738-9011 give wife permission judy sulivan 667814285 ngascon/ Customer inquired about making a payment on behalf of their wife and needed assistance with permissions. Informed customer that payments cannot be made over the phone and advised wife to call directly. SULLIVAN, TERRY D 11310 16TH ST APT 4 MILAN, IL Zip : 61264 4005 ----------------------------------------- 18. (336) 745-8956 danielle velada 763284067 family benefit ngascon/ Customer inquired about adding family members to their insurance plan after signing up. Explained that family names cannot be added now but can file a claim later. VELOTTA, DANIELLE 1030 CORNATZER ROAD MOCKSVILLE, NC Zip : 27028 ----------------------------------------- 19. (917) 402-8871 cecilia bustamante 678390834 ngascon/ Customer inquired about payment schedule and expressed confusion over policy changes. Explained payment options and set up automatic billing for the customer. BUSTAMANTE, CECILIA 65-24 162 ST. APT 21D FLUSHING, NY Zip : 11365 ----------------------------------------- 20. (832) 967-1487 shelby clarke 763098311 what is the chrg for ngascon/ pi called to know what is the chrg for/ prv info and cxl CLARKE, SHELBY S 604 E LAREDO ST FREER, TX Zip : 78357 ----------------------------------------- 21. delores adrian (940) 206-0014 5th this month stop pymnt 762296812 ngascon/ Customer inquired about unauthorized charges after dropping insurance and requested reimbursement. ADEDIRAN, DELOIS 4704 CATTAIL LN DENTON, TX Zip : 76208 6830 ----------------------------------------- 22. kristen frazier father dcsd add donald luke huddleston (512) 557-7971 peggy huddleston ngascon/ Customer inquired about filing a claim for accidental insurance after a family member's passing. Filed a claim request and scheduled a callback from a claims specialist. HUDDLESTON, DONALD L 109 CHERRY ST BAXTER, TN Zip : 38544 4421 kristen frazier 5125577971 08/06/2026 ----------------------------------------- 23. thomas walker (951) 660-3590 filled clm status of clm 745723869 ngascon/ pi called to know status of clm/prv info and TF WALKER, THOMAS E 10378 NIGHTINGALE CT MORENO VALLEY, CA Zip : 92557 ----------------------------------------- 24. (223) 390-9365 ELIZABETH GREEN CXL PLCY 756313894 ngascon/ PI CALLED TO CXL PLCY/ PRV INFO GREENE, ELIZABETH G 1901A S FORGE RD PALMYRA, PA Zip : 17078 8966 ----------------------------------------- 25. ARTURO YOUNGSON PAY CU (630) 888-2557 2640 60504 759816579 ngascon/ Customer inquired about insurance coverage and payment options, updated address, and requested a form. Updated customer's address and agreed to send a form for payment changes and a copy of the policy. TIONGSON, ARTURO 2640 DOROTHY DR AURORA, IL Zip : 60504 7509 2341 MOON POWER TRAIL LEANDER TX 78641 ----------------------------------------- 26. (864) 909-7280 MARVIN JONES ADD HOW CHRGED ROUTING NUMBER TWICE FOUNDERS 06181980 763140277 ngascon/ Customer wanted to understand charges for accidental death and dismemberment insurance. Cancelled the policy and arranged to send paperwork and refund confirmation. JONES, MARVIN A 3831 MAID MARION LN SPARTANBURG, SC Zip : 29302 4852 ----------------------------------------- 27. (208) 810-1024 MARGA WILSON FILE A CLM 762849133 ngascon/ Customer inquired about submitting a claim and needed information from the hospital. Provided information on how to submit a claim and what documents are needed. VINSON, MICHAEL PO BOX 332 PARIS, ID Zip : 83261 0332 ----------------------------------------- 28. (210) 416-2456 HU ngascon/ ----------------------------------------- 29. (785) 914-7000 KURT EDWARDS PAY BILL ONLINE 762828337 7859147000 Fmservice1! ngascon/Assisted customer in creating an online account and resolving login issues to make a pymnt. Customer successfully logged in after correcting the password. EDWARDS, KURT 2705 BROWN STATION RD COLUMBIA, MO Zip : 65202 2210 ----------------------------------------- 30. (863) 699-0900 george tibedell 2 insurances 761600122 759460859 gtibedo@geoworldteam.com ngascon/ Customer requested to change billing information and asked for policy details. TIBEDO, GEORGE 227 MCCOY DR LAKE PLACID, FL Zip : 33852 6807 ----------------------------------------- 31. carrie (860) 777-7725 395211tct hightlwer 760886542 ngascon/ Customer inquired about payment status and policy details for accidental death insurance. Explained payment process and policy details, including coverage and limitations. HIGHTOWER, TERRY L 38 CABOT ST APT 309 HARTFORD, CT Zip : 06112 2319 ----------------------------------------- 32. (803) 504-0228 gerald filed a clm 761109661 status of the clm ngascon/ pi called to know the status of clm/ prv info CANTY, GERALD E 509 LUCKY CT ROCK HILL, SC Zip : 29730 5111 ----------------------------------------- 33. debra ward (513) 490-9514 650984446 ngascon/ pi called to update address/ prv info 43 Mayfield Rd, Laurel, MS 39443 43 mayfield rd laurel ms 39443 WARD, DEBORAH 43 MAYFIELD RD LAUREL, MS Zip : 39443 ----------------------------------------- 34. (310) 919-9266 log in to portal jason green 5616 grandmother high st 89081 las vegas nv ngascon/ Customer inquired about logging into the portal and dental coverage details. prv info GREEN, JASON D 5616 GRANDMOTHER HAT ST NORTH LAS VEGAS, NV Zip : 89081 6467 ----------------------------------------- 35. (313) 457-3118 danny banks 07/06 emergency 763027191 slip and fall ngascon/ Customer inquired about coverage for a recent emergency visit and payment status. BANKS, DANNY L 5015 E OUTER DR APT J212 DETROIT, MI Zip : 48234 2965 ----------------------------------------- 36. (671) 777-0476 GLENN MENO PYMNT DO IT AGAIN 762732268 ngascon/ Customer inquired about a payment issue due to insufficient funds and confirmed payment status. MENO, GLENN P 126 W BANALO CT DEDEDO, GU Zip : 96929 ----------------------------------------- 37. (310) 502-4492 ANN HENRY CCRD 744671929 *1367 Account Type : CCRD ngascon/ Customer inquired about auto pay setup and payment status after credit card change. FINLEY, ANN 238 BAYVIEW DR HERMOSA BEACH, CA Zip : 90254 5127 ----------------------------------------- 38. (209) 224-4218 ROBERT DUCLOSE ADD ***7920 Account Type : CCRD 760499803 ngascon/ PI CALLED TO KNOW STATUS OF PLCY/ PRV INFO DUCLOS, ROBERT 187 RIVERMIST DR WOODBRIDGE, CA Zip : 95258 8501 ----------------------------------------- 39. (801) 694-2684 ngascon/ ----------------------------------------- 40. (281) 748-9449 LOPEZ PLANS RCVD EECU TDECU J522HR ngascon/ Discussed insurance coverage options and activation form details with the customer. 102024011 TEXAS DOW EMPLOYEES CREDIT UNION RECUPERATIVE ACCIDENT AND SICKNESS RECUPERATIVE CARE TRUST (DOUBLE AGE REDU S MINNESOTA LIFE INSURANCE COMPANY ----------------------------------------- 41. (747) 250-6887 hu ngascon/ ----------------------------------------- 42. (971) 600-5655 marian tejeda united cu cnfrm cvrg benefits shes paying for maribel tejeda g 19.00 3752 manor dr ne salem or 97301 756760242 ngascon/ Customer inquired about life insurance coverage and potential charges. Explained the complimentary coverage and offered to send policy details. Customer will check further. GUILLEN TEJEDA, MARIBEL 3752 MANOR DR NE SALEM, OR Zip : 97301 1866 08/20 1. 732238838 (704) 402-2040 ngascon/ LACKEY, PANSY K 128 DEERFIELD LN STATESVILLE, NC Zip : 28677 ----------------------------------------- 2. carol bucanan (740) 507-5389 ernest lang father dcsd 758521497 ngascon/ 3p called pi dcsd/ cnfrm cvrg and cxl LANG, EARNEST E 50 TAYLOR RD MOUNT VERNON, OH Zip : 43050 1152 carolyn buchanan 7405075389 08/08/2026 ----------------------------------------- 3. (812) 936-1151 steven tuff wife dcsd 08/19 ISTVAN008@AOL.COM 752987961 ngascon/ Customer inquired about insurance coverage after wife's passing and requested claim forms. Sent claim forms to customer's email and provided information on coverage. TOTH, STEVEN P 4244 S COUNTY ROAD 950 W FRENCH LICK, IN Zip : 47432 9445 ----------------------------------------- 4. (800) 762-0047 hu ngascon/ ----------------------------------------- 5. (832) 855-6949 michael anderson 761053064 reinstate ngascon/ 3p called to reactivate cvrg / prv info ORMSBEE, SCOTT 100 GREEN ISLE AVE DICKINSON, TX Zip : 77539 5793 ----------------------------------------- 6. (828) 443-3720 robert patton rcvd lttr offer allegacy mnsta j4smzn ngascon/ Customer inquired about eligibility for accidental death insurance. ----------------------------------------- 7. (215) 313-4256 lisa 762409848 get forms print out sign email back fax tom copy of emerency car accdnt ngascon/ pi called to get information on fillingout clm forms/ prv info and ccb sent for further assistance OUTLAW, LISA 2901 WELSH RD APT A122 PHILADELPHIA, PA Zip : 19152 1655 ----------------------------------------- 8. (978) 837-0591 michelle martin estate status of plcy for father dcsd 752988537 ngascon/ 3p called pi dcsd/ cnfrm status of plcy /educ MARTIN, DAVID T 14 BATTCOCK AVE HAMPTON, NH Zip : 03842 3256 ----------------------------------------- 9. (717) 817-6029 katy a comber update autopay for life insruance nasa fcu 757799469 ngascon/ pi called to chg bllmth/ prv info COMBER, KATY A 118 CHURCH ST SEVEN VALLEYS, PA Zip : 17360 8709 ----------------------------------------- 10. (714) 292-7915 yvette yelling 100502 709021375 mail pending ngascon/ Customer requested a copy of their insurance policy and provided email for delivery. GHALY, YVETTE PO BOX 1267 HUNTINGTON BH, CA Zip : 92647 1267 ----------------------------------------- 11. (206) 353-5873 terry oneal cxl plcy at mexico cant access hsptzld too hard 76502 13316 bowsprit lane temple tx ngascon/ Customer requested to cancel policy due to difficulties accessing information and filing a claim. 760965218 ONEILL, KERRY S 2190 COUNTY ROAD 105 HUTTO, TX Zip : 78634 ----------------------------------------- 12. lovvorn sylvia (928) 706-4273 find copy of bene 545282gus ngascon/ pi called get copy of bene/ Sent a copy of the beneficiary information to the customer's mailing address within 7 to 10 business days. 708456434 LOVVORN, SYLVIA J 3757 SUNNY RIDGE CIR LAKE HAVASU CITY, AZ Zip : 86406 ----------------------------------------- 13. (863) 206-0847 wanita flannery david 2014 736269467 ngascon/ Customer inquired about accidental death insurance coverage status. FLANNERY, DAVID 216 NOXON ST AUBURNDALE, FL Zip : 33823 3220 ----------------------------------------- 14. (575) 684-2243 arlene archuleta 2 add no use of two them cnfrm benefits 760756969 753226195 ngascon/ Customer inquired about accidental death insurance coverage and requested to cancel one policy. ARCHULETA, ARLENE POST OFFICE BOX 192 CEBOLLA, NM Zip : 87518 ----------------------------------------- 15. (941) 381-9213 shirley fae hsptlzd midflrda recup file a clm 762719364 07/07/2026 till thursday 07/09/2026 rehab 07/09/2026 07/16/2026 ngascon/ pi called to initiate clm/ prv info / ccb sent HAYES, SHIRLEY F 1151 FOUR SEASONS CIR APT 134 SARASOTA, FL Zip : 34234 3995 ----------------------------------------- 16. (330) 407-3769 mary foster lapsed sent paperwork reinstate 762674182 ngascon/ Customer requested paperwork to reinstate insurance plan and confirmed details. FOSTER, MARY M PO BOX 85 NEWCOMERSTOWN, OH Zip : 43832 0085 ----------------------------------------- 17. (770) 584-0345 robert freezey filed a clm sickness did not rcvd pymnt 762725954 ngascon/ Customer inquired about the status of a claim for hospital expenses and requested a follow-up. PEAVY, ROBERT 173 FORESTVIEW DRIVE MILLBROOK, AL Zip : 36054 ----------------------------------------- 18. aaron chron trulove (313) 910-7564 762741731 ngascon/ Customer requested to cancel accidental death and dismemberment insurance coverage. TRULOVE, AARON S 5531 WEBB ST DETROIT, MI Zip : 48204 9305 ----------------------------------------- 19. (980) 241-5277 theresa taylor have plcy to cxl thought life insurance 760738046 ngascon/ Customer requested to cancel accidental death policy and confirmed complimentary coverage. TAYLOR, TERESA L 2770 WOOD GATE RD LINCOLNTON, NC Zip : 28092 7830 ----------------------------------------- 20. (817) 658-5096 jose orobio chg exp date pymnt 679919171 ngascon/ Customer called to update credit card expiration for auto pay on accidental death insurance. OROBIO, JOSE A 4313 SWEETGUM WAY FORT WORTH, TX Zip : 76133 7526 ----------------------------------------- 21. (602) 327-4136 luan 761707054 ngascon/ Provided fax and email information for document submission related to a claim. GRIGGS, LAJUAN PO BOX 1382 LAKE JACKSON, TX Zip : 77566 ----------------------------------------- 22. (205) 308-8130 landry fruits ccrd chg bllmth 763283559 ngascon/ pi called to chg bllmth / prv info BROOKS, LONZIE 4451 LITTLELEAF WAY PINSON AL PINSON, AL Zip : 35126 ----------------------------------------- 23. (573) 438-8714 sherry watson mother winona goodson dcsd status 600967773 ngascon/ Customer inquired about an insurance policy after the passing of her mother. GOODSON, WINONA 20456 PIGEON ROOST POTOSI, MO Zip : 63664 sherry watson 5734388714 07/19/2026 ----------------------------------------- 24. (205) 755-1726 calvin c anderson get mail keesler 25.00 90.00 trustage 0000100502 9692 al 36750 tommy and tina anderson 762984280 ngascon/ pi called to cxl plcy / educ ATCHISON, TOMMY C 9692 COUNTY ROAD 15 MAPLESVILLE, AL Zip : 36750 3524 ----------------------------------------- 25. (919) 672-3116 lyn file a clm 762214876 762011859 ngascon/ Customer called to file a claim for hospitalization insurance and requested a claims specialist. STEVENS WILLIAMS, AUDREY C 6653 OAK HOLLOW DR SNOW CAMP, NC Zip : 27349 9618 seizures 05/13/2025 05/15/2025 04/27/2026 04/28/2026 ----------------------------------------- 26. (989) 588-9105 margaret roberts hsbnd rexel dcsd june 20 rcvd bill 672015414 ngascon/ Customer inquired about insurance policy after husband's passing and requested cancellation and refund. ROBERTS, REXELL J 6367 SHADOWBROOK DR LAKE, MI Zip : 48632 margaret roberts 9895889105 06/20/2026 ----------------------------------------- 27. kevin hardy (412) 612-0589 paymnt 1 or 3rd of the month / overdraft 509 762171245 ngascon/ Assisted customer in locating policy number and adjusting payment date to avoid overdraft issues. Provided policy details and directed customer to the website for payment setup. HARVEY, KEVIN 201 JEFFERSON RD APT 509 PITTSBURGH, PA Zip : 15235 3761 ----------------------------------------- 28. (917) 417-7139 john coneglia 743684963 overdue make a pymnt ngascon/ Customer wanted to know if a policy was canceled and if a payment could still be made. CARNEGLIA, JOHN 13514 94TH ST 1 OZONE PARK, NY Zip : 11417 2810 ----------------------------------------- 29. (828) 467-6698 janice tipton dcsd hsbnd honey wayne tipton 320 wendy cove nc 28777 ngascon/ Customer inquired about husband's life insurance after his passing. TIPTON, RONNIE W PO BOX 213 SPRUCE PINE, NC Zip : 28777 0213 751581494 07/27/2026 320 Windy Cove, Spruce Pine, NC 28777 ----------------------------------------- 30. (480) 650-2415 brenda fix hsbnd life insurance dcsd kenneth e fix ngascon/ 3p called pi dcsd/ Processed claim form to be mailed to the customer and confirmed cancellation of the policy. 632098698 FIX, KENNETH E 2702 N 80TH ST MESA, AZ Zip : 85207 1245 brenda fix 4806502415 08/08/2026 ----------------------------------------- 31. (434) 799-4707 mathlyn meadows madeline for client herman marchall cna dcsd 18113952 4128003186mfmmxd 653043085 ngascon/ Customer inquired about a canceled policy for a deceased client. MARSHALL, HERMAN 487 JEANETTE DR DANVILLE, VA Zip : 24540 ----------------------------------------- 32. (256) 431-2500 mary spinning cxl plcy thought hsptlztn 763267443 ngascon/ pi called to cxl plcy/ STINNETT, MARY 403 MACBETH ST ATHENS, AL Zip : 35611 ----------------------------------------- 33. (402) 676-0271 mark davey father dcsd 07/29 leonard m davey jr 102023276 730083259 ngascon/ Customer inquired about father's insurance policy after his passing and requested a claim form. DAVEY, LEONARD 2908 WASHINGTON ST BELLEVUE, NE Zip : 68005 MARK DAVEY 4026760271 07/29/2026 tri5chevy@cox.net ----------------------------------------- 34. (313) 957-9901 melissa d nelson 763040669 cnfrm chg cvrg ngascon/ Confirmed the coverage change to single effective next month and arranged to send a hard copy of the policy. NELSON, MELISSA D 30420 ELM LN BLDG 20 ROMULUS, MI Zip : 48174 3250 ----------------------------------------- 35. becky clark make chg bllmth sent forms did not rcvd it (970) 214-2988 759274149 ngascon/ pi called to req forms to chg bllmth/ prv info CLARK, BECKY A 35075 HILLHOUSE LN WINDSOR, CO Zip : 80550 3034 ----------------------------------------- 36. (218) 234-5424 sheryl olsen dianne nemy 600721110 sheryl olsen 2182345424 07/13/2026 ngascon/ Inquiring about coverage and potential claims for a deceased individual. Explained coverage limitations and offered condolences. NIEMI, DIANE 21715 BAY VIEW RD OSAGE, MN Zip : 56570 9331 ----------------------------------------- 37. (808) 683-6079 henry jr last month sent form wife 759494236 ngascon/ Customer called to check on forms sent regarding an insurance claim. Informed customer that forms will be processed and sent to the insurance company for adjudication. WRIGHT, ANA B 3204 BROKAW ST APT 7 HONOLULU, HI Zip : 96815 4118 ----------------------------------------- 38. (727) 262-2075 ngascon/ ----------------------------------------- 39. (918) 729-3900 tina how mom dcsd yr ago rcvd bill 700926302 ngascon/ Customer inquired about insurance coverage after mother's passing and requested cancellation of the policy. gina howe 9187293900 08/19/2025 CARSON, MS EMMA 1402 N BEARDSLEY AVE WAGONER, OK Zip : 74467 2163 ----------------------------------------- 40. (661) 202-2514 ngascon/ ----------------------------------------- 41. (307) 359-0575 beth cole 1235 w richard cnfrm cvrg autopay twice this month ngascon/ Customer confirmed policy is active and funds are available for automatic withdrawal. 763139424 COLE, RILEY 1235 W RICHARDS ST DOUGLAS, WY Zip : 82633 9176 ----------------------------------------- 42. (310) 925-1586 wife queen e jones dcsd 03/11/2023 cxl 739018049 ngascon/ 3p called pi dcsd/ cxl plcy JONES, QUEEN E 923 E GLADWICK ST CARSON, CA Zip : 90746 3820 ira jones sr 3109251586 03/11/2023 ----------------------------------------- 43. (214) 538-5056 ccrd bill douglad stover 756428228 *8689 Account Type : CCRD ngascon/ Verified credit card billing for customer's accidental death and dismemberment policy. STOVER, DOUGLAS 214 SAMUEL BLVD APT 7H COPPELL, TX Zip : 75019 5273 ----------------------------------------- 44. (314) 203-6556 susan davis 761202030 ngascon/ Customer needed information about coverage for hospital accident protection insurance. DAVIS, KENDRA G 11934 SAN ANDRES DR SAINT LOUIS, MO Zip : 63138 3648 ----------------------------------------- 45. (313) 598-4900 joseph noble what is the chrg for 40031 48026 48310 763026490 ngascon/ pi called to cxl plcy/ educ NOBLE, JOSEPH D 40031 WOOLWICH CT STERLING HEIGHTS, MI Zip : 48310 2075 ----------------------------------------- 46. (928) 429-8633 deborah maywater cxld 07/07 rcvd notice / rfnd form sent 748336628 ngascon/ Customer inquired about the status of their canceled coverage plan and refund request. WHITEWATER, DEBORAH PO BOX 646 PINON, AZ Zip : 86510 1840 ----------------------------------------- 47. (281) 725-4445 dorothy butley 763011105 ngascon/ pi called to cxl plcy/ prv info and cxl BOTLEY, DOROTHY J 3114 CHERRY CREEK DR MISSOURI CITY, TX Zip : 77459 3468 ----------------------------------------- 48. (907) 398-8515 ngascon/ ----------------------------------------- 49. philomena grayman 677719843 rcvd bill how to reactivate 744 paraiso ave spring valley ca 91977 (619) 846-3884 ngascon/ Customer inquired about reinstating insurance coverage and updating address. GREENMAN, FILOMENA PO BOX 1436 BONITA, CA Zip : 91908 1436 ----------------------------------------- 50. (541) 579-4524 laverne alison (708) 733-0139 bill due rcvd 762327216 ngascon/ Customer inquired about payment due for insurance and payment options. ALLISON, LAVERNE 1440 TANGLEWOOD ST # 1A FLOSSMOOR, IL Zip : 60422 1765 The agent will consistently follow the standard call opening, focus on active listening, and maintain proper call flow on every interaction. The agent will apply all coaching and feedback provided and seek clarification when expectations are unclear. Performance will be monitored throughout the additional 30-day period, with ongoing feedback provided to support sustained improvement and successful completion of the PIP. ----------------------------------------- 08/27 1. (256) 794-5896 brenda dunham make pymnt 2 plcies 762121775 ngascon/ 3p with pi auth called to make a pymnt / prv info and will go online/ adv abt future pymnts DUNHAM, TIMOTHY 3000 COOSA COUNTY ROAD 85 GOODWATER, AL Zip : 35072 6232 ----------------------------------------- 2. (847) 374-2104 gary berlichi cxl plcy 668933668 ngascon/ pi called to cxl plcy/ educ BERTOLUCCI, GARY 1400 CAMINO ROBLES WAY SAN JOSE, CA Zip : 95120 4904 ----------------------------------------- 3. (207) 890-0002 susan mccollister chk chg cxl plcy 733339645 ngascon/ 3p with pi auth called to cxl plcy/ educ MCALLISTER, FREDRICK 299 RYERSON HILL RD SOUTH PARIS, ME Zip : 04281 6208 ----------------------------------------- 4. (919) 542-4251 kathleen jardine have chrg chk 99.00 monthly 762574666 ngascon/ pi called what is the chrg for/ prv info JARDINE, KATHLEEN 385 IRONWOOD PITTSBORO, NC Zip : 27312 6754 ----------------------------------------- 5. (989) 684-7663 gloria osland rcvd mail hsbnd add dcsd last sept 751351874 ngascon/Customer wanted to discuss a policy related to accidental death and dismemberment insurance. Confirmed coverage, offered to file a claim, and arranged for cancellation of future mailings with a refund. ccb sent OSLUND, THOMAS 5451 7 MILE RD BAY CITY, MI Zip : 48706 gloria oslund 9896847663 09/17/2025 fell down stairs ----------------------------------------- 6. (662) 803-2029 763018040 queensina clm submitted rcvd lttr ystrdy ngascon/ pi called to know status of the clm/ prv info and TF/ ccb sent 761992233 GILL, QUINZINE H 217 DAY AVE LOUISVILLE, MS Zip : 39339 3823 ----------------------------------------- 7. (415) 659-9170 rcvd lttr state terry woolworth fill out form 668018425 for rfnd ngascon/ Customer wanted information on how to fill out a reimbursement form after a policy cancellation. Provided details on required documentation and reimbursement process, confirmed electronic refund to the original account. WOOLWORTH, TERRY L 21457 LEATHERMAN RD VERSAILLES, MO Zip : 65084 5117 ----------------------------------------- 8. (228) 223-5056 ghost call ngascon/ ----------------------------------------- 9. (209) 684-5193 julie fransior cxl plcy 762977295 ngascon/ pi called to cxl plcy/ prv info FRANCOIS, JULIE L 2811 GLORY VIEW LN N LAS VEGAS, NV Zip : 89032 4836 ----------------------------------------- 10. (843) 498-7357 aeron dunlap claim and chk 758481922 ngascon/ Customer inquired about claim status and payment issues for hospital accident protection plan. DUNLAP, AARON 222 CRESTHAVEN DR CHESTERFIELD, SC Zip : 29709 6432 ----------------------------------------- 11. (717) 465-3875 ngascon/ ----------------------------------------- 12. (516) 455-2729 ada badamo chg address 744896422 ngascon/ pi called to chg address PAPPANICHOLAS, ADA 478 JOEL M AUSTIN RD PURLING, NY Zip : 12470 3203 2202 orchard meade lane knoxville tn 37923 ----------------------------------------- 13. (407) 590-1092 757659997 cxl plcy ngascon/ pi called to cxl plcy/ have other insurance NARANJO, ARSENIO 1160 W LAKEVIEW CIR ALTAMONTE SPRINGS, FL Zip : 32714 2813 ----------------------------------------- 14. (407) 810-5297 joseph pack hve chrg debit 33.00 762603008 ngascon/ pi called to know what is the chrg for/ educ PAC, JOSEPH G 325 COUNTY ROAD 538 HANCEVILLE, AL Zip : 35077 6059 ----------------------------------------- 15. (310) 686-7811 caroline leadon status of plcy 02/1998 665167498 ngascon/ pi called to cnfrm status of plcy/ educ LEADON, CAROLINE W 222 POPE ST SAINT HELENA, CA Zip : 94574 81 old 2 forester lane 97599 ----------------------------------------- 16. lark gasslight (801) 557-3916 make pymnt online error 752637315 ngascon/Customer unable to make online payment due to an error; opted to pay by mail instead. Informed customer to pay by mail since online payment was not working. GATHRIGHT, LARK L 4 STONEHEDGE DR CONWAY, AR Zip : 72034 7236 ----------------------------------------- 17. (925) 506-3947 john belvidia chrg auth form debit card 763264983 ngascon/Customer inquired about using a debit card for a charge authorization form. Confirmed that using a debit card is acceptable for the charge authorization form. VILLARETE, JOHN B 1015 BURNHAM DR PITTSBURG, CA Zip : 94565 3780 ----------------------------------------- 18. (505) 225-5277 if pymnt rcvd george jorge valdez 754746598 ngascon/ pi called to know if pymnt rcvd/ Informed customer that payment was not received; customer will check with the post office. VALDEZ, JORGE 18 WINERY RD BOSQUE, NM Zip : 87006 ----------------------------------------- 19. (320) 815-4947 ngascon/ ----------------------------------------- 20. (301) 842-2162 holico wrap 763055859 ngascon/ 3p called to get copy of updted plcy info/ sent v mail DELANEY, VIRGINIA 935 PINECREST DR APT B3 CUMBERLAND, MD Zip : 21502 3170 ----------------------------------------- 21. (215) 801-7696 susan manicks margaret mother dcsd 10/2024 status closed 749209359 ngascon/ 3p calledpi dcsd/ cnfrm cvrg/ prv info and cxl/ cpo sent v mail MANNIX, MARGARET J 1403 WHITE PINE CIR LAWRENCE TOWNSHIP, NJ Zip : 08648 2931 SUSAN MANNIX 2158017696 10/06/2024 ----------------------------------------- 22. (504) 884-8519 rodney williams what cvrg? 753260705 ngascon/ Customer inquired about coverage details and requested a new policy and copy WILLIAMS, RODNEY O 2013 OLIVIA ST MERAUX, LA Zip : 70075 2607 ----------------------------------------- 23. (864) 934-2114 patricia grattenger dcsd cxl plcy ronald c wallace 609234768 711997485 graettinger ngascon/3p called to cxl plcy pi dcsd/ prv info and cxl LOLLIS, RONALD C 1033 MILL STREET EXT BELTON, SC Zip : 29627 8839 patricia graettinger 8649342114 08/16/2026 ----------------------------------------- 24. (313) 352-0845 ngascon/ ----------------------------------------- 25. (706) 465-0992 m stapp martha premium due what happnd? 762948850 ngascon/ Customer called regarding premium payment not being deducted from the account. Resent account change form to customer for proper payment method. STAPP, MARTHA A 199 SHOALS RD MITCHELL, GA Zip : 30820 7115 ----------------------------------------- 26. (619) 622-2317 villegas yesenia 745822997 ngascon/ Customer inquired about payment and options to change insurance coverage after switching bank accounts. Sent forms to customer for payment and coverage changes; confirmed email for sending documents. VILLEGAS, YESENIA J 2533 NORTHSIDE DR APT 512 SAN DIEGO, CA Zip : 92108 2736 ----------------------------------------- 27. (252) 637-8441 rena wihford 715079292 rdwhitford@gmail.com ngascon/ 3p called for status of clm and copy of plcy/ prv info and ccb sent 400 great swamp rd arnold nc 28527 400 Great Swamp Rd, Ernul, NC 28527 renee OWNBY, JOHNNIE B 3495 LOST BRANCH RD SEVIERVILLE, TN Zip : 37862 ----------------------------------------- 28. (512) 934-7922 644315506 if bllmth rcvd ngascon/ Customer confirmed bank account update for quarterly payment and ensured everything is in order. ROBINSON, GAY LEE 12343 HUNTERS CHASE DR # 1226 AUSTIN, TX Zip : 78729 7219 ----------------------------------------- 29. 648185014 (281) 531-7400 stattus of plcy ngascon/ 3p called for status of plcy/ educ SMITH, GARY 2227 JAMARA LN HOUSTON, TX Zip : 77077 5617 ----------------------------------------- 30. (937) 422-9644 3323 delbrrok dr 45405 bentley 736866873 ngascon/ Customer inquired about family policy adjustments and requested a hard copy of the policy details. BENTLEY, TRYLA 3323 DELBROOK DR DAYTON, OH Zip : 45405 ----------------------------------------- 31. christopher orangesby cxl plcy (814) 520-2465 762093176 ngascon/ pi called to cxl plcy/ educ ORMSBEE, CHRISTOPHER 2939 W 31ST ST ERIE, PA Zip : 16506 3122 ----------------------------------------- 32. (602) 432-1379 jerry kosowsky 12-23 hsptlzd file a clm heart problems 762851865 ngascon/ Assisted customer with filing a claim for hospitalization benefits and clarified coverage details. Claim forms sent to customer's email for completion. KOSOWSKY, JERRY 6109 N 12TH WAY PHOENIX, AZ Zip : 85014 1727 larry jkosowsky@azpmi.com ----------------------------------------- 33. laura wallace (616) 481-2641 have chrg monthly ccrd 709366342 ngascon/ Customer inquired about unauthorized charge and payment options due to a new credit card. Sent forms for beneficiary update and account number change; assured customer about payment timeline. WALLACE, LAURA L 6144 N STOCKDALE DR FRESNO, CA Zip : 93722 3230 ----------------------------------------- 34. (330) 314-8587 elizabeth cook clm er 762511089 ngascon/ Customer wanted to check the status of a claim related to a hospital visit. Scheduled a claims callback and confirmed payment status. TUBBS, LISETTE L 291 POTOMAC AVE YOUNGSTOWN, OH Zip : 44507 08/25/2026 ----------------------------------------- 35. (303) 776-4651 irma linda 759267503 ngascon/ Customer inquired about whole life insurance and requested to cancel current policy. ZAMORA, IRMALINDA 5731 WAVERLEY AVE FIRESTONE, CO Zip : 80504 5857 ----------------------------------------- 36. (954) 496-5116 ngascon/ ----------------------------------------- 37. rebecca dawdson cxl plcy (971) 375-8557 762415983 ngascon/p icalled to cxl plcy/ prv info and cxl DOBSON, REBEKAH A 5630 BUTTONWOOD CT SE SALEM, OR Zip : 97306 1523 ----------------------------------------- 38. charles shepperd cxl plcy (217) 597-7838 758161696 ngascon/ pi clled to cxl plcy/ prv info SHEPARD, CHARLES 512 HARVEY ST DANVILLE, IL Zip : 61832 4916 ----------------------------------------- 39. chisom (512) 635-1569 make pymnt ndue website 756708147 ngascon/ pi called to make a pymnt/ adv abt online error and will try again nxt time CHISOM, ORA M 6232 ADAIR DR AUSTIN, TX Zip : 78754 5613 ----------------------------------------- 40. (405) 412-3458 ngascon/ ----------------------------------------- 41. troy jeruso (361) 243-1393 754992103 cnfrm cvrg info ngascon/ pi called to cnfrm cvrg information/ prv info and req to chgbllmth/ send forms thru email DURUISSEAU, TROY 205 SAINT CHARLES ST CUERO, TX Zip : 77954 4123 ----------------------------------------- 42. (361) 231-2575 debrah alvares ronald l alvares 761934780 ngascon/ Customer inquired about adding herself to her husband's hospital benefits plan. ALVAREZ, RONALD L 11856 FM 70 ROBSTOWN, TX Zip : 78380 5468 ----------------------------------------- 43. (619) 888-6453 mike ngascon/ ----------------------------------------- 44. (518) 892-7025 joseph cavalier g make a pymnt 760458109 ngascon/ pi called to make pymnt online / adv abt website and try again later CAVALIER, JOSEPH G 37 MANGAM ST #2 COHOES, NY Zip : 12047 ----------------------------------------- 45. lynn boose (503) 709-9659 748868636 ngascon/ Customer wanted to confirm if the life insurance policy was still active and if premiums were being paid. Informed customer that the policy was canceled and could not be reactivated without being a member of the affiliated credit union. BOOSE, LYNN A 8615 NE HANCOCK ST PORTLAND, OR Zip : 97220 ----------------------------------------- 08/28 1. (203) 808-9302 ngascon/ ----------------------------------------- 2. (443) 790-2685 vera j8nw1t J8NW1T family 300k ngascon/ ----------------------------------------- 3. john benatti (708) 997-2336 what is the chrg for 650492517 ngascon/ Customer inquired about policy and account withdrawals; confirmed policy details and payment options. BINOTTI, JOHN 1146 N MITCHELL AVE ARLINGTON HEIGHTS, IL Zip : 60004 ----------------------------------------- 4. (256) 694-1170 andrea fasuer redstone 77eet insurance services zurich american J7MTS9 paseur al 35803 ngascon/ Customer inquired about an insurance card and activation form for a hospital accident protection plan. Highlights: Customer asked about hospital cash coverage insurance and enrollment process. Follow up should focus on clarifying coverage details and enrollment steps. Ensure to address any questions about benefits and eligibility for hospital cash insurance. Recent Calls: Mon, Aug. 3 2026 (9 Min.) ----------------------------------------- 5. (843) 519-2766 126 what is the chrg for add joanne thomas d 3513 29501 759112992 ngascon/pi called to know what is the chrg for/ educ DEAS, JOAN T 2513 HEATHWAY DR FLORENCE, SC Zip : 29501 5316 ----------------------------------------- 6. (904) 382-4562 caroline patty status of plcy 732828901 ngascon/ pi called to know status of plcy/ educ PETTY, CAROLENE 6500 LAKE GRAY BLVD APT 606 JACKSONVILLE, FL Zip : 32244 7556 ----------------------------------------- 7. (785) 979-3888 shannon musgrave MUSGRAVE add mnsta life cxl plcy PO BOX 844 66006 baldwin city 611 indiana st 66006 1101222529 baldwin state bank 67.50 qrtr 45.00 cxl plcy ngascon/ cxl plcy not able to find plcy xfer to sup ----------------------------------------- 8. (937) 477-3686 denise carmeli father DENISE A KARMELE leo j knoll jr memory care facility cnfrm cvrg status of plcy 607967826 ngascon/ 3p called to cnfrm status of plcy/ educ NOLL JR, LEO J 1104 GENEVA RD BEAVERCREEK, OH Zip : 45434 6316 ----------------------------------------- 9. (304) 855-7369 boa cna add status of cvrg 13b1718 mothers/ 706850262 108 hurricane branch rd 25508 ngascon/ 3p called to cnfrm status of plcy/ educ CABELL, KIMBERLY J HC 74 BOX 3214 CHAPMANVILLE, WV Zip : 25508 9531 ----------------------------------------- 10. (843) 421-6166 cxl plcy 759721340 ngascon/ Customer called to confirm cancellation of a policy and inquire about the refund process. SHELLEY, EUGENE R 6800 HIGH POINT CHURCH RD CONWAY, SC Zip : 29527 3871 ----------------------------------------- 11. (785) 221-0614 rita tablante send copy of plcy mnsta cnfrm bene 734272169 ngascon/ pi called to cnfrm bene/ educ TABLANTE, RITA R 1037 STONE CREEK DR LAWRENCE, KS Zip : 66049 4777 ----------------------------------------- 12. (254) 424-1839 breyborn burgundy 2 plcies chg bllmht 739378795 737145921 ngascon/ Customer requested to update bank account for policy payments and inquired about phone number update. BEHRGHUNDI, BRAEBORNE 629 LCR 310 MART, TX Zip : 76664 0949 ----------------------------------------- 13. (201) 332-3584 peaches perry status of plcy 757262001 ngascon/ pi called to know status of plcy/ educ PERY, BEATRICE 94 FREMONT ST APT 906 JERSEY CITY, NJ Zip : 07302 4125 ----------------------------------------- 14. (951) 545-1276 erwin duffy cxld 762675275 ngascon/ pi called to reinstate cvrg/ educ DUFFEY, ERVIN W 33620 MAPLETON AVE # J1038 MURRIETA, CA Zip : 92563 4472 ----------------------------------------- 15. (720) 990-1791 glenn rcvd bill 715936350 ngascon/ STEARNS, GLEN PO BOX 596 CRESTONE, CO Zip : 81131 0596 ----------------------------------------- 16. william fitzgerald (781) 500-2111 timothy t 758698013 pi dcsd ngascon/ Customer inquired about brother's policy after his passing and requested to cancel it. FITZGERALD, TIMOTHY P 21 CENTENNIAL DR APT 5 NORWOOD, MA Zip : 02062 4873 william FITZGERALD 7815002111 08/16/2026 1260 a washington st 02062 ma ----------------------------------------- 17. (757) 903-9765 ruth cunningham father dcsd this month closing accnt cnfrm cvrg / gary rockwell 667360886 ngascon/ 3p called pi dcsd/ cnfrm cvrg ROCKWELL, GARY 427 OAKVILLE RD SHIPPENSBURG, PA Zip : 17257 9742 ----------------------------------------- 18. (321) 514-3147 ngascon/ ----------------------------------------- 19. (330) 507-7552 bonnie sovik rcvd bill add chk 659652621 ngascon/ Customer inquired about insurance payment issues and requested to switch payment method to checking account. SOVIK, BONNIE BERNARD 1925 COUNTRYSIDE DR YOUNGSTOWN, OH Zip : 44515 5574 ----------------------------------------- 20. (937) 751-6973 john cloud wrightpatt mnsta 731935339 ngascon/ Customer inquired about accidental death insurance coverage and requested to switch to an individual plan. CLOUD, JOHN E 4493 LONGFELLOW AVE DAYTON, OH Zip : 45424 5976 ----------------------------------------- 21. mohr bradley (321) 266-2664 751304173 ngascon/ Customer inquired about life insurance policy details and coverage amounts. MOHR, BRADLEY 62 UPSHIRE PATH PALM COAST, FL Zip : 32164 ----------------------------------------- 22. (601) 345-0351 john harrison dad nursing home poa clayde harrison 803 pin oak place pearl ms 39208 638 holland ngascon/ Customer inquired about a charge on their father's account and requested policy details. 756020987 HARRISON, CLYDE E 3825 OLD BRANDON RD APT 6C PEARL, MS Zip : 39208 4066 ----------------------------------------- 23. (303) 931-5719 rollard hower cxl plcy 759835179 ngascon/ Customer requested to cancel their policy due to having sufficient healthcare coverage. cll got dscnnctd HOWER, ROLAND 43 ARROWLEAF CT BOULDER, CO Zip : 80304 0401 ----------------------------------------- 24. (601) 941-0073 carlos pruitt cnfrmtn of cxltn 762847629 ngascon/ Customer called to confirm cancellation of coverage and request email confirmation. PRUITT, CARLOS E 5776 HIGHWAY 18 BRANDON, MS Zip : 39042 8225 ----------------------------------------- 25. (903) 738-1524 sandra griggs cxl plcy hsbnd sprng hill bank 676686370 ngascon/3p clled pi dcsd/ cxl plcy GRIGGS, J P 1 SPRING VALLEY CIR LONGVIEW, TX Zip : 75605 1449 SANDRA GRIGGS 9037381524 08/19/2026 ----------------------------------------- 26. (985) 960-3359 (936) 760-5530 ngascon/ ----------------------------------------- 27. (214) 458-1104 christopher anderson make pymnt 756680412 ngascon/ Customer called to make a premium payment and inquire about another policy. ANDERSON, CHRISTOPHER 1204 LAKE GROVE LN DESOTO, TX Zip : 75115 3323 ----------------------------------------- 28. (313) 721-2411 tamara dorsey moore rcvd email week back 763269149 ngascon/ Customer inquired about term life insurance and decided to cancel for further research on family coverage options. DORSEY-MOORE, TAMARA L 12000 ENGLESIDE ST DETROIT, MI Zip : 48205 3322 ----------------------------------------- 29. (757) 696-6232 sheryl cedar file a clm 762833835 ngascon/ Customer called to file a claim for hospital confinement insurance. CEASAR, CHERYL V 7 TRAVERSE RD APT 2 NEWPORT NEWS, VA Zip : 23606 3513 ----------------------------------------- 30. 758703455 ngascon/ Customer inquired about a premium due notice received in the mail. JOHNSON, PATRICIA 112 SPRING VALLEY DR RAEFORD, NC Zip : 28376 5822 ----------------------------------------- 31. (409) 549-2265 lula noel reinstate 761884213 ngascon/ pi called to reinstate plcy/ educ NOEL, LULA S 3330 15TH ST PORT ARTHUR, TX Zip : 77642 3623 ----------------------------------------- 32. (712) 348-4057 ngascon/ ----------------------------------------- 33. (651) 206-2489 bdll watkins pi dcsd mother june 8367 jannet james ngascon/ 3p called pi dcsd/ cnfrm cvrg and cxl joe james bill watkins 6512062489 06/04/2026 JAMES, JANET C 320 SHAVANO COUNTRY LN CPE GIRARDEAU, MO Zip : 63701 8475 ----------------------------------------- 34. (541) 735-5756 john harrison cxl plcy 742068234 04/12/1938 ngascon/ Customer requested to cancel an insurance policy but kept complimentary coverage. HARRISON, JOHN B 31147 OLD SANTIAM HWY LEBANON, OR Zip : 97355 ----------------------------------------- 35. (828) 507-4863 lester walker add 714959615 ngascon/ pi called to cnfrm cvrg info/ educ WALKER, LESTER 4312 COOPER LN HOLT, FL Zip : 32564 9302 ----------------------------------------- 36. (401) 996-1602 nicole 733020054 ngascon/ ONYE, NKOLIKA E 211 CONSTITUTION CT APT 203 JOHNSTON, RI Zip : 02919 ----------------------------------------- 37. (484) 358-2433 harrison bendia 763285166 ngascon/ pi called to cnfrm cvrg info/ educ ODERE, HARRISON J 5218 PENNSYLVANIA ST WHITEHALL, PA Zip : 18052 2114 ----------------------------------------- 38. (916) 205-9873 joseph saigon 758560709 cxl ngascon/ pi called to cxl plcy/ educ SAHAGUN, JOSEPH 8888 PORT DR PLYMOUTH, CA Zip : 95669 8666 ----------------------------------------- 39. (334) 318-9080 linda nelson make pymnt over the phone 756002344 ngascon/ pi called to make pymnt / will send v mail NELSON, LINDA 7517 COPPERFIELD DR MONTGOMERY, AL Zip : 36117 3526 ----------------------------------------- 40. (559) 803-2564 mayburn white 759839289 ngascon/ Customer called regarding an unwanted insurance policy they did not authorize. WHITE, VERNON E 1394 E SAN RAMON AVE APT H FRESNO, CA Zip : 93710 7155 ----------------------------------------- 41. (503) 318-6829 sally magallanes 50k family chg single dcsd 2000 100k 80 yrs old how much ngascon/ Customer inquired about changing insurance from family to individual coverage after husband's passing. MAGALLANES, FELY 15436 SW FOSTER LN APT 296 BEAVERTON, OR Zip : 97078 2380 ----------------------------------------- 42. (770) 655-4521 norman frank wife get info tamblea 763156792 ngascon/ Customer inquired about family plan coverage and billing details. FRANK, NORMAN 63 MISSION RIDGE DR SW CARTERSVILLE, GA Zip : 30120 5671 ----------------------------------------- 43. (980) 939-3100 benita paul dcsd 761174215 ngascon/ 3p called pi dcsd/ cnfrm cvrg/ educ BAILEY, DELLA 730 FERRELL CT APT 7 WINSTON SALEM, NC Zip : 27101 3400 ----------------------------------------- 44. (503) 288-1098 freddie mosique 24.75 qrtrly 729710442 ngascon/ Customer inquired about insurance details and requested a hard copy of the policy information. MAZIQUE, FREDDIE 4823 NE PRESCOTT ST PORTLAND, OR Zip : 97218 1767 ----------------------------------------- 45. (909) 746-1489 vernice usbank corp hrtfrd 748357252 ngascon/ 3p with pi called cnfrm cvrg/ prv info HERNANDEZ, RUBEN 7181 ARCHIBALD AVE APT 3 RANCHO CUCAMONGA, CA Zip : 91701 5056 -----------------------------------------