CHAT 3/05/2024

JASON GEIGER

JASON GEIGER, 05 Mar. 2024 , 11:59pm I need to change my payment date

JASON GEIGER, 05 Mar. 2024 , 11:59pm Chat with a live Expert

JASON GEIGER, 06 Mar. 2024 , 12:00am I need to postpone my payment date until next week

JASON GEIGER, 06 Mar. 2024 , 12:01am Hello

Nikkaeunice, 06 Mar. 2024 , 12:02am Hi Jason, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. We appreciate you being a valuable customer to T-Mobile. I understand what you feel right now as I know things can sometimes be challenging due to unexpected circumstances. Can I ask why you can't pay on your set due date? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:02am My pay check has been delayed

JASON GEIGER, 06 Mar. 2024 , 12:03am I need to pay it on 03/13/2024

Nikkaeunice, 06 Mar. 2024 , 12:04am I see, that is very unfortunate I know how important it is to get your pay check on time. May I kindly ask if you would like to consider setting up a payment arrangement ? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:04am Sure

Nikkaeunice, 06 Mar. 2024 , 12:06am I got you Jason! let me check on your account to see if you are able to set up a payment arrangement, sounds good? [Read]

Nikkaeunice, 06 Mar. 2024 , 12:07am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:08am Yes I have a concern about a lost phone that I have to pay $250 for I need a SIM card to put it in a cheaper phone for now

JASON GEIGER, 06 Mar. 2024 , 12:10am Mainly I need to change my bill for this week. I can’t afford the insurance deductible for the iPhone right now

Nikkaeunice, 06 Mar. 2024 , 12:11am Oh! that's really sad to hear that you lost your phone, I understand and we appreciate you for trying to keep up with your bills, let me get to the bottom of that once I have finished your concern regarding the payment arrangement, is that alright with you? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:11am Sure

Nikkaeunice, 06 Mar. 2024 , 12:12am Thank you so much Jason! [Read]

Nikkaeunice, 06 Mar. 2024 , 12:13am Thank you so much for patiently waiting Jason! I can see here that you are eligible for setting up a payment arrangement. Just to provide you with enough details payment arrangement will keep your account active therefore if you missed the date set up then it will risk your account for suspension, but the good thing here is as long as you have payment arrangement you will still have your service on. [Read]

Nikkaeunice, 06 Mar. 2024 , 12:13am I can set up the payment arrangement on my end although just to set proper expectation you will have to pay $10 for the support fee, but there is an SSO option so that you can do it on your end via app, which option would you like to take? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:14am What is sso option

Nikkaeunice, 06 Mar. 2024 , 12:15am It is a step by step option so that you can set up the payment arrangement on your end, shall we proceed with that or do you prefer that I do it on my end? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:15am Yes let’s proceed

JASON GEIGER, 06 Mar. 2024 , 12:16am Just set it up on your end I don’t have time today

Nikkaeunice, 06 Mar. 2024 , 12:17am I got you! but that will cost you $10, I will proceed with it now? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:17am Proceed

Nikkaeunice, 06 Mar. 2024 , 12:19am Alright! I will do it on my end now, please bear with me while I do the change. Just to make sure 03/13/2024 is that date you want correct? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:19am How about 03/20/2024

JASON GEIGER, 06 Mar. 2024 , 12:20am That would be best

[Privately] Richelle, 06 Mar. 2024 , 12:21am feedback:

do not use jargon like SSO
better tell the cx that you will provide self service option [Sent]

[Privately] Richelle, 06 Mar. 2024 , 12:21am If the cx sets a payment arrangement, the auto pay will be removed. [Sent]

Nikkaeunice, 06 Mar. 2024 , 12:22am This is noted thank you so much ! just to provide more details with you, your auto pay discount will also be automatically removed, and as for the $10 support fee it will be added on the balance due. [Read]

[Privately] Richelle, 06 Mar. 2024 , 12:22am shall we proceed, Jason? [Sent]

JASON GEIGER, 06 Mar. 2024 , 12:22am Ok

Nikkaeunice, 06 Mar. 2024 , 12:24am Thank you for confirming, I'm gonna send you a secure form. May I kindly ask if you are using a credit card or checking payment ? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:24am It will be the same payment method as usual

JASON GEIGER, 06 Mar. 2024 , 12:25am Are we done I have to be on my way

Nikkaeunice, 06 Mar. 2024 , 12:27am Alright! just to inform you I checked your account and the best date I could give you is 19 that is the max date that is available for the payment arrangement, Is that alright with you? [Read]

T-Mobile, 06 Mar. 2024 , 12:27am Click here to access our secure forms: https://t-mo.cc/ptbrazwdx8 [Received]

JASON GEIGER, 06 Mar. 2024 , 12:27am Yes

Nikkaeunice, 06 Mar. 2024 , 12:28am Thank you for confirming, also please answer this secure form, thank you so much for being patient with me while you are busy. Please let me know once you are done [Read]

T-Mobile, 06 Mar. 2024 , 12:29am Form Submitted [Read]

JASON GEIGER, 06 Mar. 2024 , 12:29am Fort completed

JASON GEIGER, 06 Mar. 2024 , 12:29am Form

Nikkaeunice, 06 Mar. 2024 , 12:30am Thank you so much for completing the form I will do the payment arrangement on my end now, please wait for a few minutes. Thank you! [Read]

JASON GEIGER, 06 Mar. 2024 , 12:30am When is my contract up?

JASON GEIGER, 06 Mar. 2024 , 12:30am I should be nearing my 2 years

JASON GEIGER, 06 Mar. 2024 , 12:32am Ok

Nikkaeunice, 06 Mar. 2024 , 12:33am I can see here in your account that you have been a customer for T-mobile for 1yr, 5mo, 19d [Sent]

Nikkaeunice, 06 Mar. 2024 , 12:34am Thank you so much for being a loyal customer to T-mobile! [Read]

Nikkaeunice, 06 Mar. 2024 , 12:35am Just to finish up your payment arrangement can I ask for your email address? [Read]

[Privately] Richelle, 06 Mar. 2024 , 12:35am Good question, Jason! The good thing about T-Mobile is that we are contract free. [Sent]

JASON GEIGER, 06 Mar. 2024 , 12:35am So after 24 months what happens

Nikkaeunice, 06 Mar. 2024 , 12:35am Good question, Jason! The good thing about T-Mobile is that we are contract free. [Read]

[Privately] Richelle, 06 Mar. 2024 , 12:36am After 24 months of installment plans, you are definitely good to upgrade [Sent]

Nikkaeunice, 06 Mar. 2024 , 12:37am After 24 months of installment plans, you are definitely good to upgrade [Read]

Nikkaeunice, 06 Mar. 2024 , 12:37am May I please get your email address so I can further process your payment arrangement? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:38am Jrg10021@icloud.com

Nikkaeunice, 06 Mar. 2024 , 12:39am Thank you so much for that ! To recap, you are authorizing T-Mobile to charge your credit/debit card ending in 8701 for $223.85 to be paid on 03/19/2024. If you are a T-Mobile ONE customer on AutoPay, by setting up this payment arrangement your $5 per line bill credit will be lost until AutoPay is reactivated again and you will lose Kickback eligibility when setting up a payment arrangement past the bill due date. Once I save the arrangement it can't be changed or deleted. Do you accept these terms and authorize this payment? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:39am Yes

JASON GEIGER, 06 Mar. 2024 , 12:40am Do re enroll me in auto pay after this payment

Nikkaeunice, 06 Mar. 2024 , 12:43am Great news Jason! I have successfully made your payment arrangement. You can definitely set up the auto pay once you completed this payment arrangement you can set it up via app on your end or you can contact us again to help you out with it. [Read]

Nikkaeunice, 06 Mar. 2024 , 12:45am To enroll in AutoPay via the T-Mobile app, follow these steps:

1. Open the T-Mobile app on your device.
2. Navigate to the billing or payment section.
3. Look for the AutoPay option and select it.
4. You will need to agree to the terms and conditions for AutoPay. These will be provided in the app.
5. After agreeing to the terms, you can set up your payment method. Please note that to be eligible for the AutoPay discount, you must use a bank account, debit card, or T-Mobile MONEY as your payment method.
6. Once your payment method is set up, AutoPay will be active on your account. [Read]

Nikkaeunice, 06 Mar. 2024 , 12:47am Regarding your other concern about the lost phone can you confirm if it is the line ending with 4715? [Read]

JASON GEIGER, 06 Mar. 2024 , 12:55am Ok

JASON GEIGER, 06 Mar. 2024 , 12:55am Yes

Nikkaeunice, 06 Mar. 2024 , 12:56am Thank you so much Jason! I can definitely give you a new SIM card, should I do proceed with it now? [Read]

JASON GEIGER, 06 Mar. 2024 , 01:02am Do I get one from a t mobile store

JASON GEIGER, 06 Mar. 2024 , 01:03am And how much for a new phone replacement

Nikkaeunice, 06 Mar. 2024 , 01:09am Yes it is free from the T-mobile store. As for the Phone replacement you can file a claim for the lost phone on MyTmoclaim.com and you can also call assurant at 1-866-866-6285 to file the claim with approximately $250 deductible. [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:20am Would you like me to process your order for your new SIM card? [Sent]

JONI GATES

Joni Gates, 06 Mar. 2024 , 01:41am Can I change my bill due date?

T-Mobile, 06 Mar. 2024 , 01:41am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 06 Mar. 2024 , 01:41am Let’s work on your request. [Read]

T-Mobile, 06 Mar. 2024 , 01:41am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 06 Mar. 2024 , 01:42am Hi Joni, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I understand that you need to have your due date change, but may I kindly ask what brought you to this request? [Read]

Joni Gates, 06 Mar. 2024 , 01:45am I get paid on the 10th of the month so my due date is always before my pay date

Nikkaeunice, 06 Mar. 2024 , 01:48am I understand, I just want to confirm if you want the cycle change for just this month or moving forward? [Read]

Joni Gates, 06 Mar. 2024 , 01:48am This month and moving forward

Nikkaeunice, 06 Mar. 2024 , 01:50am Alright ! I got you on that Joni, let me just check on your account to see if you are eligible for a bill cycle change, sounds good? [Read]

Joni Gates, 06 Mar. 2024 , 01:50am Ok

Nikkaeunice, 06 Mar. 2024 , 01:54am Thank you! [Read]

[Privately] Richelle, 06 Mar. 2024 , 01:57am You are so much welcome, Joni! So you would like to change your due date from every 2nd of the month to the 10th of the month or more? [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:57am You are so much welcome, Joni! So you would like to change your due date from every 2nd of the month to the 10th of the month or more? [Read]

Joni Gates, 06 Mar. 2024 , 01:58am Yes the 10th is fine

Nikkaeunice, 06 Mar. 2024 , 02:01am Understood! just to set proper disclosure with you, take your time to read the following: [Received]

Nikkaeunice, 06 Mar. 2024 , 02:02am With a Bill Current account, your account is billed for your billing cycle, and your due date for these charges is within that same bill cycle.

-As you are billed just after your billing cycle begins, you will have two bill payments due in a short amount of time if you move your account to a new billing cycle.

• You are billed a full bill following the cycle change based on your previous cycle close date. (Larger bill with pro-rated charges.)
  -The next statement received is from the old cycle close date to the new cycle close date. (Smaller bill)
  -Automatic bill credits for service promotions aren't applied to prorated charges and will continue the next full billing cycle after your cycle change.
  -All bills afterward will be one month’s charges, with your new billing cycle and due date.
  -Installments for Extended Payment Schedules will be included on each new billing statement, including those prorated due to the billing cycle change.
  -Equipment Installment Plans and JUMP! on Demand monthly device charges will be included on each new billing statement, including those prorated due to the billing cycle change. [Received]

Nikkaeunice, 06 Mar. 2024 , 02:10am Please let me know if you agree with these terms so I can set up your new bill cycle. Sounds good? [Received]

MARIYAH FORD

Mariyah ford, 06 Mar. 2024 , 01:12am Hello I paid partial of what I needed to pay this morning and got a text that my account was restored but I still can’t make phone calls

Nikkaeunice, 06 Mar. 2024 , 01:16am Hi Mariyah, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I understand how important it is to get your phone calls back and we appreciate you for keeping up with your bills, Can I kindly ask if only the phone calls are not working? [Read]

Mariyah ford, 06 Mar. 2024 , 01:20am Yes my phone calls aren’t working

Mariyah ford, 06 Mar. 2024 , 01:22am [Image]

Mariyah ford, 06 Mar. 2024 , 01:22am I got a text stating my account was restored after my payment this morning but it wasn’t

Nikkaeunice, 06 Mar. 2024 , 01:23am Thank you for giving me that information, may I kindly ask what have you tried so far in resolving this concern? [Read]

Mariyah ford, 06 Mar. 2024 , 01:24am I’m writing you guys now to find out why it hasn’t been restored if I got the text

Nikkaeunice, 06 Mar. 2024 , 01:25am Thank you for contacting us about this, let me check if for the underlying issues regarding this concern, so we can proceed with the troubleshooting, sounds good? [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:35am Hello Mariyah if you don't mind me asking, have you tried restarting your device after you got the message that your account has already been restored? [Sent]

[Privately] Richelle, 06 Mar. 2024 , 01:42am Hi, Mariyah! You can try the following,
please turn on the airplane mode
Please turn off your phone
turn on your phone
and off your airplane mode

Kindly let me know if it works. [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:42am Hi, Mariyah! You can try the following,
please turn on the airplane mode
Please turn off your phone
turn on your phone
and off your airplane mode

Kindly let me know if it works. [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:58am Hi Mariyah! I called you earlier and I just want to ask if you are able to hear me through the line? [Sent]

CARLOS SANTIAGO

iOS Messages User 75d32, 06 Mar. 2024 , 12:51am Why is the bill due in less than a month?

iOS Messages User 75d32, 06 Mar. 2024 , 12:51am Live agent

Nikkaeunice, 06 Mar. 2024 , 12:52am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask what is your concern regarding your bill? [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 12:54am Can you explain the bill I have due for the 21st

iOS Messages User 75d32, 06 Mar. 2024 , 12:54am Why so much if I cancelled the  WATCH?

Nikkaeunice, 06 Mar. 2024 , 12:55am I understand that you are confused with your bill and I know you just want answers so let me pull up your account so I can further determine your questions, sounds good? [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 12:55am Ok

iOS Messages User 75d32, 06 Mar. 2024 , 12:56am 227.99 for what?

Nikkaeunice, 06 Mar. 2024 , 01:01am I will do a bill breakdown for you so you can further understand the bill, please give me a few moments. [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:02am Ok

Nikkaeunice, 06 Mar. 2024 , 01:05am Thank you! [Received]

Nikkaeunice, 06 Mar. 2024 , 01:14am Plan - $95
iPhone 14 - $28.34
Watch Ultra 2 - $22.25
protection 360 tier 5 - $19.19
Netflix- $17.06
Prorate charge and late payment - $46.15 [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:15am What’s the prorated charge for?

Nikkaeunice, 06 Mar. 2024 , 01:15am This is the bill that I can see in your account amounting to $227.99 over all. [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:16am Why do I have a prorated charge?

iOS Messages User 75d32, 06 Mar. 2024 , 01:16am What’s the prorated charge for?!

iOS Messages User 75d32, 06 Mar. 2024 , 01:16am ?

iOS Messages User 75d32, 06 Mar. 2024 , 01:18am ??!

Nikkaeunice, 06 Mar. 2024 , 01:19am It is from the mid-cycle changes effective the same day, let me further check your account for you so I can further explain it for you. [Received]

[Privately] Richelle, 06 Mar. 2024 , 01:20am For your current bill, Carlos. Below is the charge:

Plan: $87.33 since you cancelled some lines

For the equipment: it is $50.59
iPhone 14: $28.34
Apple Watch: $22.25

Services: $46.07
Protection 360: $18
Paramount Show time: $11.99

taxes and fees: $2.86

One time charge: Late fee: $11.50

TOTAL: $195.49 [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:21am For your current bill, Carlos. Below is the charge:

Plan: $87.33 since you cancelled some lines

For the equipment: it is $50.59
iPhone 14: $28.34
Apple Watch: $22.25

Services: $46.07
Protection 360: $18
Paramount Show time: $11.99

taxes and fees: $2.86

One time charge: Late fee: $11.50

TOTAL: $195.49 [Received]

[Privately] Richelle, 06 Mar. 2024 , 01:22am Moving forward your bill is

Go 5G plus: $95
Netflix add on: $16
Paramount with Show time: $11.99

Protection 360: $18
iPhone 14 yellow: $28.34

Watch Ultra: $22.50

Taxes and fees: $4.49

Total: $206.06 [Sent]

iOS Messages User 75d32, 06 Mar. 2024 , 01:22am What’s the 46.07 for?

Nikkaeunice, 06 Mar. 2024 , 01:22am Moving forward your bill is

Go 5G plus: $95
Netflix add on: $16
Paramount with Show time: $11.99

Protection 360: $18
iPhone 14 yellow: $28.34

Watch Ultra: $22.50

Taxes and fees: $4.49

Total: $206.06 [Received]

Nikkaeunice, 06 Mar. 2024 , 01:23am The $46.07 on your account is the services fee [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:23am Mehta kind of services?

iOS Messages User 75d32, 06 Mar. 2024 , 01:23am What kind of services because I have a bunch of fees and don’t say for what is it for

[Privately] Richelle, 06 Mar. 2024 , 01:24am The $46.07 is for the added services like Netflix $16, Show time $11.99 and protection 360 $18. [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:24am The $46.07 is for the added services like Netflix $16, Show time $11.99 and protection 360 $18. [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:24am I know I’m being charge extra and that’s fraud I’m so tired of all of y’all sod of bitches working for T-Mobile I’m just gonna cancel this bulshit ass line go fuck your self you and the entire T-Mobile bitches

iOS Messages User 75d32, 06 Mar. 2024 , 01:25am Y’all fucking thieves charging hella restorations fee and extra fees

iOS Messages User 75d32, 06 Mar. 2024 , 01:25am All of y’all can go suck in your fucking mothers tits y’all scammers ass bitches I’m so fed up with y’all

iOS Messages User 75d32, 06 Mar. 2024 , 01:26am Charging my account back to back don’t fucking let a bill set don’t fucking let the month end and I already have another damn bill of 227?

iOS Messages User 75d32, 06 Mar. 2024 , 01:26am Fuck all of y’all

iOS Messages User 75d32, 06 Mar. 2024 , 01:27am I see so many weird fees and charges and I’m gonna fight this shit once I go in the store

iOS Messages User 75d32, 06 Mar. 2024 , 01:27am Thanks for nothing

[Privately] Richelle, 06 Mar. 2024 , 01:29am We sincerely understand that these charges are something that you are not expecting. If you prefer, we can check if we can remove some of the charges in the bill to reduce it moving forward. [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:29am We sincerely understand that these charges are something that you are not expecting. If you prefer, we can check if we can remove some of the charges in the bill to reduce it moving forward. [Received]

[Privately] Richelle, 06 Mar. 2024 , 01:30am Would you like to discuss this with us, Carlos? [Sent]

Nikkaeunice, 06 Mar. 2024 , 01:30am I would like to help you out. Would you like to discuss this with us, Carlos? [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:30am Yes please indeed I’m very frustrated and I’m still going to cancel this entire account by the end of the month I’m sick of fucking T-Mobile always digging in my damn pockets with fees and shit

Nikkaeunice, 06 Mar. 2024 , 01:33am I understand, we don't wish for you to have this kind of experience. We can start reducing your bills by figuring out which feature you don't need that much. May I kindly ask what are those features that you don't use often so I can cancel them for you and reduce your bill? [Received]

iOS Messages User 75d32, 06 Mar. 2024 , 01:58am Everything I use! The problem is the restoration fees plus the 11 and sum change fees and all the others mounting nearly to 150 just in fees!!!

iOS Messages User 75d32, 06 Mar. 2024 , 01:58am Absurd!

Nikkaeunice, 06 Mar. 2024 , 02:03am Would you like to cancel your features? [Received]

Nikkaeunice, 06 Mar. 2024 , 02:05am The restoration fee are given when you miss your payment, I understand how hard it is to keep up with your payments due to some circumstances and we appreciate you for trying to keep up with it. The restoration fees in your account are valid and what I can offer you is to cancel some of those features to lessen your bill, shall we proceed with that? [Received]

ERIC KIM

Eric Kim, 06 Mar. 2024 , 02:14am Hi ! I would like to add one more line for my wife and she is a nurse. Can we get first responders discount monthly?

Nikkaeunice, 06 Mar. 2024 , 02:16am Hi, this is Eunice from T-Mobile, I’m here to help. I am so excited for you to get a new line in your account! [Read]

Nikkaeunice, 06 Mar. 2024 , 02:17am May I kindly ask if you are going to purchase a new phone together with the new line? [Read]

Eric Kim, 06 Mar. 2024 , 02:17am I have a byod phone (will get it today)

Eric Kim, 06 Mar. 2024 , 02:18am Im curious if second line is a nurse then if we all get discount or not

Eric Kim, 06 Mar. 2024 , 02:18am Second line holder*

Nikkaeunice, 06 Mar. 2024 , 02:18am That is awesome! let me double check your account to see if you are eligible for the first responder discount, is that okay with you? [Read]

Eric Kim, 06 Mar. 2024 , 02:19am Yes

Nikkaeunice, 06 Mar. 2024 , 02:20am Thank you! may I kindly ask if your wife have an EMT certification? [Read]

Eric Kim, 06 Mar. 2024 , 02:21am She is a rn nurse

Eric Kim, 06 Mar. 2024 , 02:21am Nvr nurse*

Eric Kim, 06 Mar. 2024 , 02:23am Lvn*

Eric Kim, 06 Mar. 2024 , 02:23am Sry typos

Nikkaeunice, 06 Mar. 2024 , 02:25am I see that is a very amazing job! Thank so much you for giving me that information, upon checking here I can see that your wife being a nurse is excluded for the qualifying first responder units. [Read]

Nikkaeunice, 06 Mar. 2024 , 02:25am But no worries we can absolutely add a line for you today! [Read]

Eric Kim, 06 Mar. 2024 , 02:26am Oh i see.. how much will it cost if i add one more line then?

Nikkaeunice, 06 Mar. 2024 , 02:27am Let me check on that for you, I want to make sure that you will still get a discount with adding a line. Would that be fine? [Read]

[Privately] Richelle, 06 Mar. 2024 , 02:27am For two voice lines, it will be $140 with auto pay. [Sent]

Eric Kim, 06 Mar. 2024 , 02:27am Yes

Nikkaeunice, 06 Mar. 2024 , 02:29am While I am working on your request, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Eric Kim, 06 Mar. 2024 , 02:29am Nope

[Privately] Richelle, 06 Mar. 2024 , 02:30am If we are adding a line for your wife, your monthly charge will be like this.

Magenta max 2 lines: $140
perks discount:- $21
Home Internet: $30

TOTAl: $149 [Sent]

[Privately] Richelle, 06 Mar. 2024 , 02:31am shall we proceed with adding a new line? [Sent]

Nikkaeunice, 06 Mar. 2024 , 02:31am Got you on that Eric ! If we are adding a line for your wife, your monthly charge will be like this.

Magenta max 2 lines: $140
perks discount:- $21
Home Internet: $30

TOTAL: $149 [Read]

Nikkaeunice, 06 Mar. 2024 , 02:32am shall we proceed with adding a new line? [Read]

Eric Kim, 06 Mar. 2024 , 02:32am Great!

Nikkaeunice, 06 Mar. 2024 , 02:33am Awesome! Shall I proceed with adding the line now? [Read]

Eric Kim, 06 Mar. 2024 , 02:33am Can I come back hours later? I need to give you MEID? Number and phone number transferring in .. I dont have a phone now..waiting the shipment

Eric Kim, 06 Mar. 2024 , 02:34am Is it ok

Nikkaeunice, 06 Mar. 2024 , 02:35am Sure! I understand, I could just give you a call to further process adding the line, will you be available after 3 hours? [Read]

Eric Kim, 06 Mar. 2024 , 02:36am Yes i hope it will be delivered by that time..it is on the way

Nikkaeunice, 06 Mar. 2024 , 02:38am I hope it gets delivered for you too! I am so excited for you to get your new phone, So I will call you after 3 hours and if it still not there I can set up a follow up and call you tomorrow will that be okay with you ? [Read]

Eric Kim, 06 Mar. 2024 , 02:40am Yes

Eric Kim, 06 Mar. 2024 , 02:40am Thank you

Nikkaeunice, 06 Mar. 2024 , 02:43am You are most welcome! just a quick recap of what we are going to do, I will be contacting you within 3 hours and if your phone hasn't arrive yet then I will set up a follow up for tomorrow. Sounds like a plan? [Read]

Eric Kim, 06 Mar. 2024 , 02:43am Yes thx

Nikkaeunice, 06 Mar. 2024 , 02:45am Thank you too for inquiring about add a line. We here in T-Mobile, we are happy to help you and assist you. Thank you and be safe! Bye for now! Talk to you later. [Read]

FRACISCO OSORIO

Francisco Osorio, 06 Mar. 2024 , 03:58am Hello

Francisco Osorio, 06 Mar. 2024 , 03:59am Unlock my devices

Francisco Osorio, 06 Mar. 2024 , 04:00am Because it’s paid off , and I would like it unlocked

Francisco Osorio, 06 Mar. 2024 , 04:00am Also my other phone

Francisco Osorio, 06 Mar. 2024 , 04:00am What do you mean in good standing

[Privately] Richelle, 06 Mar. 2024 , 04:01am Ask what phone is he unlocking [Sent]

Nikkaeunice, 06 Mar. 2024 , 04:02am Hi Francisco, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Can I kindly ask if the Apple iPhone 11 is what you want to be unlocked? [Read]

Francisco Osorio, 06 Mar. 2024 , 04:03am Yes . I also have another phone that’s locked. The LG PHONE

[Privately] Richelle, 06 Mar. 2024 , 04:03am delinquent status> just pay $58.20 to make the account current> though he has PA. Once this is settled, the device can be fully unlocked. set follow up if cx could not make a payment today [Sent]

Francisco Osorio, 06 Mar. 2024 , 04:03am I WOULD LIKE BOTH UNLOCKED

Nikkaeunice, 06 Mar. 2024 , 04:05am I understand the urgency of you wanting to unlock your phone and the good news here is that you can definitely unlock your phone! you just need to settle the $58.20 to make your account current, once it is settled then we can proceed with unlocking your phone, shall we proceed with the payment now? [Read]

Nikkaeunice, 06 Mar. 2024 , 04:12am Here is a self service option for you so you can pay your bills via app

1. Open the app. If you don't have it, download it now.
2. Tap BILL.
3. Scroll to and tap Make a payment.
4. Select the amount to pay, the date to make the payment on, and the payment method.
5. Tap Agree and Submit. [Sent]

[Privately] Richelle, 06 Mar. 2024 , 04:13am Move forward qs [Sent]

[Privately] Richelle, 06 Mar. 2024 , 04:13am Shall we proceed with the payment? [Sent]

Nikkaeunice, 06 Mar. 2024 , 04:13am Shall we proceed with the payment? [Sent]

Nikkaeunice, 06 Mar. 2024 , 04:36am Hello Franciso I have tried calling you but it seems that you are busy since I was directed to voicemail, no worries I am still here and I would love to help you unlock your device just please let me know what you have decided. Shall we proceed with the payment today or set up a follow up of when you will be able to pay? [Sent]

KERVIN JULIEN

Kervin Julien, 06 Mar. 2024 , 04:30am Can yall remove my primary cellular line off sos

Nikkaeunice, 06 Mar. 2024 , 04:32am Hi Kervin, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask the reason why you want your primary cellular line off? [Read]

Kervin Julien, 06 Mar. 2024 , 04:39am I don’t want it off i want it on

Nikkaeunice, 06 Mar. 2024 , 04:40am Thank you for confirming that for me, I understand the urgency of why you need this done, can I know which line you are referring to? [Read]

Kervin Julien, 06 Mar. 2024 , 04:41am 973-935-6292

[Privately] Richelle, 06 Mar. 2024 , 04:42am Inform the customer that the 6292 is active in the acct [Sent]

Nikkaeunice, 06 Mar. 2024 , 04:44am Thank you so much for that information, upon checking the number you have provided I can see here that your line is currently active. May I know what troubles you are having on your end? [Read]

[Privately] Richelle, 06 Mar. 2024 , 04:44am Do you see SOS on your phone for the line 6292? [Sent]

Nikkaeunice, 06 Mar. 2024 , 04:44am Do you see SOS on your phone for the line 6292? [Read]

Kervin Julien, 06 Mar. 2024 , 04:44am Yes

Kervin Julien, 06 Mar. 2024 , 04:45am [Image]

Nikkaeunice, 06 Mar. 2024 , 04:46am Thank you for providing me this information Kervin, may I please confirm if you are in your current billing address? [Received]

Nikkaeunice, 06 Mar. 2024 , 04:58am Hello Kervin! thnk you so much for answering my calls, after you have tried restarting your phone and closing all application, please let me know if it worked for you. Sounds good? [Received]

Nikkaeunice, 06 Mar. 2024 , 05:01am Just checking on you again Kervin, I just want to make sure that everything is good on your end, how is it going? [Received]

BART KENNEDY

N/A, 06 Mar. 2024 , 05:39am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 06 Mar. 2024 , 05:39am I need to update my email address because i no longer have an iphone, but it will only send the code to my icloud account to log in. How do i need to change that?

Nikkaeunice, 06 Mar. 2024 , 05:42am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. In order to further help you please answer the form that I will send you, sounds good? [Read]

Nikkaeunice, 06 Mar. 2024 , 05:42am [Rich Content] [Read]

Visitor, 06 Mar. 2024 , 05:43am it ask for the 6 digit code that is sent to the old email address that I cant access anymore

Nikkaeunice, 06 Mar. 2024 , 05:45am Alright ! thank you for letting me know that I understand your situation because I have scenarios like that happening in my life too. Can you please try these steps? [Read]

Nikkaeunice, 06 Mar. 2024 , 05:45am To update your email address for receiving the verification code, you can follow these steps:

1. Go to https://appleid.apple.com/sign-in.
2. Sign in with your Apple ID name and password.
3. Select Personal Information.
4. Under the 'Reachable At' section, you can update your email address.
5. When done, select Save. Changes take effect immediately. [Read]

Nikkaeunice, 06 Mar. 2024 , 05:45am Let me know if it works for you, sounds like a plan? [Read]

Visitor, 06 Mar. 2024 , 05:46am works for me i will let you know

Nikkaeunice, 06 Mar. 2024 , 05:46am Alright! Thank you so much [Read]

Visitor, 06 Mar. 2024 , 05:48am The 2 factor authentication is set up to go to the old phone as well to access the account so I cant get in unfortunatley.

Nikkaeunice, 06 Mar. 2024 , 05:50am That is really unfortunate but no worries I can transfer you to care so that they can further help you with your concern, may you please provide a phone number that is available? [Read]

Visitor, 06 Mar. 2024 , 05:52am sure no problem 870-466-4754

Nikkaeunice, 06 Mar. 2024 , 05:54am Thank you for providing your number, may I also please know your name ? [Read]

Visitor, 06 Mar. 2024 , 05:54am Bart Kennedy

Nikkaeunice, 06 Mar. 2024 , 05:55am This is noted Bart, thank you! [Read]

CHRISTOFER SERAFIN

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:04am Hello

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:04am I want to upgrade new lines in my account

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:05am Chat with a live Expert

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:06am Okay

Nikkaeunice, 06 Mar. 2024 , 05:08am Hi Christofer, this is Eunice from T-Mobile, I’m happy to help take care of your line upgrade for you. I'm so excited for you to have your lines upgraded, may I please know which line you want to be upgraded? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:08am Lines ending 0007 and 4334

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:09am To purchase new devices

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:09am 2 iPhone 15pro max 1TB white titanium colors

Nikkaeunice, 06 Mar. 2024 , 05:11am Alright thank you for that information! just to confirm you want to upgrade your Apple iPhone 11 Pro Max and Apple iPhone 13 Pro Max into two Apple iPhone 15 pro max, is that correct? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:12am Yes please

Nikkaeunice, 06 Mar. 2024 , 05:14am Thank you so much for confirming it for me! let me check on your account so that I can further assist you with the upgrade, sounds good? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:14am Sure thing

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:14am Take your time

Nikkaeunice, 06 Mar. 2024 , 05:17am Thank you so much for your patience! [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:17am You’re welcome

Nikkaeunice, 06 Mar. 2024 , 05:19am Just to make sure that we are on the same page, are you going to trade in your fully paid off devices or are we utilizing the JUMP! to both of your lines? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:19am Not trade in

Nikkaeunice, 06 Mar. 2024 , 05:20am Got you on that! thank you for letting me know. [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:20am Welcome

Nikkaeunice, 06 Mar. 2024 , 05:21am I will be sending you a one time pin in your number (310) 926-6272 it will expire in 3 minutes, are you ready to accept the message? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:21am Okay

Nikkaeunice, 06 Mar. 2024 , 05:22am Sent! [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:23am Alright

Nikkaeunice, 06 Mar. 2024 , 05:24am Please let me know the one time pin once it has arrived in your end. [Read]

Nikkaeunice, 06 Mar. 2024 , 05:25am Were you not able to receive it ? [Read]

Nikkaeunice, 06 Mar. 2024 , 05:33am Hello Christofer just letting you know that I am still here, if you had any error within your One time verification PIN please let me know so that I can resend it again, sounds good? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:34am Hold for awhile

Nikkaeunice, 06 Mar. 2024 , 05:35am Gotchu! take your time and inform me once you are ready, thank you! [Read]

[Privately] Richelle, 06 Mar. 2024 , 05:41am Please verbalize that you will have to generate a new one time pin as the pin expires after 5 minutes [Sent]

Nikkaeunice, 06 Mar. 2024 , 05:43am The one time pin verification PIN has an expiration time so if you are ready I will need to generate a new one to proceed with the upgrade, sounds like a plan? [Sent]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:46am Hello

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:46am Can you resend PIN again please

Nikkaeunice, 06 Mar. 2024 , 05:46am Sure! I got you, I will be sending it now [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:47am Okay good

Nikkaeunice, 06 Mar. 2024 , 05:47am Have you receive it? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:50am 079974

Nikkaeunice, 06 Mar. 2024 , 05:51am Thank you so much for that! [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:51am Welcome

Nikkaeunice, 06 Mar. 2024 , 05:53am Just to confirm you want iPhone 15 pro max 1TB, can you please elaborate which line is for white and which line is for titanium? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:54am Yes and all devices on white titanium colors

Nikkaeunice, 06 Mar. 2024 , 05:55am Alright Thank you for confirmin that for me I will now proceed with the upgrade. [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 05:56am Okay sure

Nikkaeunice, 06 Mar. 2024 , 06:00am This is another confirmation because I want to make sure that I have the right information, you will not do a trade in and we will be using the EIP program for your upgrade, correct? [Read]

Nikkaeunice, 06 Mar. 2024 , 06:00am May I also please know your email address? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:01am Yes please

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:01am Ctserafin@gmail.com

Nikkaeunice, 06 Mar. 2024 , 06:03am Thank you so much ! would you like to retain the protection 360 to protect your investment from accidental damages, Christofer? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:03am Declined please

Nikkaeunice, 06 Mar. 2024 , 06:05am Understood. let me just process your upgrade. [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:06am Alright

Nikkaeunice, 06 Mar. 2024 , 06:09am Thank you so much for your patience and cooperation! the down payment for each device is $804.99 in total of $1,609.98 shall we proceed? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:09am Sure

Nikkaeunice, 06 Mar. 2024 , 06:10am Noted! may I please know the shipping address? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:11am Okay

Nikkaeunice, 06 Mar. 2024 , 06:11am Thank you! [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:11am 11645 Ayres Ave.
Los Angeles, CA 90064

Nikkaeunice, 06 Mar. 2024 , 06:13am Thank you for that information! The name will be under yours correct? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:13am Yes please

Nikkaeunice, 06 Mar. 2024 , 06:15am Excellent! may you please choose a shipping method between these two?

Two Day - Up to 3 business days $0.00
Next Day - Up to 2 business days $14.99 [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:15am Next day

Nikkaeunice, 06 Mar. 2024 , 06:17am I will be sending you a secure form for the payment Christofer, please answer it and get back to me once you are done. [Read]

T-Mobile, 06 Mar. 2024 , 06:18am Click here to access our secure forms: https://t-mo.cc/ew19rz4fs3 [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:18am Okay

Nikkaeunice, 06 Mar. 2024 , 06:18am Thank you ! [Read]

T-Mobile, 06 Mar. 2024 , 06:21am Form Submitted [Sent]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:21am Card billing address is 7405 Ruskin Road, Philadelphia, PA 19151

Nikkaeunice, 06 Mar. 2024 , 06:24am Thank you so much for that! [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:25am Welcome

Nikkaeunice, 06 Mar. 2024 , 06:27am Your new Apple - iPhone 15 Pro Max - White Titanium - 1TB, Apple - iPhone 15 Pro Max - White Titanium - 1TB will be shipped to:

11645 AYRES AVE
LOS ANGELES CA
90064
The cost of your order is $1,539.98, plus $70.00 in Device Connection Charge(s), $14.99 Shipping and $310.65 sales tax, totaling $1,935.62.
For the Apple - iPhone 15 Pro Max - White Titanium - 1TB, Apple - iPhone 15 Pro Max - White Titanium - 1TB, you will pay 23 monthly EIP installments of $69.18, plus a final payment which may vary for a total of $1,660.00.
For the Apple - iPhone 15 Pro Max - White Titanium - 1TB, Apple - iPhone 15 Pro Max - White Titanium - 1TB, you will pay 23 monthly EIP installments of $69.18, plus a final payment which may vary for a total of $1,660.00.
Your total due today is $3,475.60, which includes your down payment and other upfront costs. Refer to your EIP Agreement for the full terms.
You will receive an email from T-Mobile/Docusign with a link to your new EIP Agreement. if you don't see it in your Inbox, check your Junk/Spam/Filtered folders. You will need to review and accept the terms of the agreement within 48 hours to complete your order. If your acceptance is not received within 48 hours your order will be cancelled.
You can return or exchange your upgrade device(s) by contacting Customer Care. All returns and exchanges must be postmarked within 20 calendar days (30 days for Business Sales) from date of delivery, and comply with T-Mobile's Return Policy, to receive a full refund less any restocking fees.
?
By accepting this offer, using your Device or Service, and processing this transaction you agree to the terms outlined during this phone conversation and to T-Mobile Terms and Conditions, which can be found at T-Mobile.com and may be included with your equipment. T-Mobile requires Arbitration of Disputes unless you previously opted out as per T-Mobile's Terms and Conditions. Do you confirm? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:28am Yes please

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:28am Can I used different email for E-signature?

Nikkaeunice, 06 Mar. 2024 , 06:32am Yes most definitely just send me the email address you want for your E-signature, also may I please have your credit card address? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:32am Credit Card billing address is 7405 Ruskin Road, Philadelphia, PA 19151

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:32am lovepets901@gmail.com for E-signature

Nikkaeunice, 06 Mar. 2024 , 06:36am Thank you so much Christofer! your order has been processed. Below is the order number [Read]

Nikkaeunice, 06 Mar. 2024 , 06:36am S144585547 [Read]

Nikkaeunice, 06 Mar. 2024 , 06:36am Would you please check your email either inbox or spam for the E-signature so that the order will be processed ? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:36am Thank you

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:36am Okay

Nikkaeunice, 06 Mar. 2024 , 06:37am You are most welcome, please let me know if you are able to sign it so I can check it on my end Christofer, sounds like a plan? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:38am Okay

Nikkaeunice, 06 Mar. 2024 , 06:39am Thank you! [Read]

Nikkaeunice, 06 Mar. 2024 , 06:39am In order for you to track your shipment via app you can Open the app and scroll to and tap Track shipment to get the latest update on the location of the package. [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:42am Did you place the order for only one phone ?

Nikkaeunice, 06 Mar. 2024 , 06:42am I placed the order for both phone [Read]

Nikkaeunice, 06 Mar. 2024 , 06:47am I can see here that your E-signature is still pending, were you able to receive the email? [Sent]

[Privately] Jennifer, 06 Mar. 2024 , 06:53am advice cx that e-signature should be signed within 48hours.
If customers do not electronically sign their EIP agreements within 96 hours, their orders are automatically canceled.1 [Sent]

[Privately] Richelle, 06 Mar. 2024 , 06:56am Thanks for signing the e-signature, Christofer! To track your order: [Sent]

[Privately] Richelle, 06 Mar. 2024 , 06:56am

T-Mobile app
Open the app.
Scroll to and tap Track shipment to get the latest update on the location of the package.

NPS temp check [Sent]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:58am Hello

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:58am Can you resend E-signature

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:58am It’s telling me error

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:59am What should I do?.

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:59am Check if I did the right thing

Nikkaeunice, 06 Mar. 2024 , 06:59am Thanks for signing the e-signature, Christofer! To track your order:

T-Mobile app
Open the app.
Scroll to and tap Track shipment to get the latest update on the location of the package.

As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:59am Okay sure

CHRISTOFER SERAFIN, 06 Mar. 2024 , 06:59am Did I do the right thing

Nikkaeunice, 06 Mar. 2024 , 07:00am Rest assured that we already receive the signature [Read]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 07:00am Okay thank you for today

[Privately] Richelle, 06 Mar. 2024 , 07:02am You are so much welcome, Christofer! May I please know if I was able to take care of your concerns today? [Sent]

Nikkaeunice, 06 Mar. 2024 , 07:03am You are so much welcome, Christofer! May I please know if I was able to take care of your concerns today? [Sent]

CHRISTOFER SERAFIN, 06 Mar. 2024 , 07:12am Yes you did

Nikkaeunice, 06 Mar. 2024 , 07:13am Here in T-Mobile we're glad to assist you regarding your upgrade. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]