CANCELLATION

-I'm sorry to hear that you are planning to cancel your service/line, T-Mobile cannot afford to lose a valued customer such as yourself. I'll make sure to do the best I can to assist you with everything. Would there be any issues or concern that you'd like to discuss to keep you from cancelling your account?

-Cancelling of lines is like a heartbreak to us, but don't worry, we sincerely respect your decision over this.

-I'm just curious/If you don't mind me asking, may I know the reason why you wanted to cancel this line?

-May I ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line.

-Have you considered getting an apple watch or a tablet? In that way, we can convert the line and you won't have to pay for reactivating it?

-We just want to make sure that we can provide the best assistance. Are you planning to keep the same phone number to the new carrier's account?

-Please be advised that the cancelation may be effective at the end of your cycle on ____ to avoid prorated charges. Shall we proceed?