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Thank you for sharing! I deeply understand your current situation here. Upon checking your account, I can confirm here that you have a missed payment that was scheduled on December 05 which have you mentioned earlier. We don't normally do this, what I can do here is I will keep an eye on your account, we will make a follow up and will do a manual restoration of your line once it interrupted for FREE as our one time courtesy for our customers like you CX . Sounds good?
We can certainly help you raised a request however this might take some time. And you'll be updated for the same of the available options. Would you want me to go ahead and raised the request?