Health/Injury, Property Damage, Mold & Foreign Object Form:
At 1-800-Flowers.com, we have an always-growing line of products beyond flowers. It is important that you are aware of the Health/Injury, Property Damage, Mold & Foreign Object Form so you can effectively help customers who call in to report the following types of concerns that require further investigation by the internal Quality team: 
 
-Injured by a product (i.e. a broke tooth, an allergic reaction)
-Property damaged by the delivery service (i.e. the recipient's mailbox was knocked over, the driver drove into the fence).
-Foreign object was found in the product (i.e. a machine screw, a piece of plastic. NOT bugs).
-Food quality is not as expected (i.e. the food arrived moldy, the food had a chemical taste).
 
If a customer calls to report an injury or potential hazard from one of our products, this is a potential legal issue. Immediately offer an apology for the incident and thank the customer for calling.
-What to Say to the customer: "Thank you for calling to let us know of your experience. I am sorry that this happened to you."

DO NOT accept any form of responsibility.
DO NOT agree to pay any medical expenses.
DO NOT give medical advice.
DO NOT ask for or offer reimbursement other than credit on order.