A-Z AWAITING FOR BUYER'S RESPONSE

Hello from Amazon Selling Partner Support,

We understand that you've contacted us regarding the A-to-Z Claim on order ID ---- . We are unable to forward this to our claims team since the claim status is still under review and we are still awaiting for the buyer's response. We will resume the review after we receive it.

Also, you will be able to see the details of the claim as follows:

A-to-Z Claim Status: Under review A-to-Z Claim Reason: Different from what I ordered

This claim will impact your Order Defect Rate (ODR) while it is under review. This may change based on the outcome of the investigation.

What to do next: No action currently required.

The claim is under investigation by Amazon and currently pending either input from the buyer or a decision from the investigator. Please allow time for the investigation to complete and check back for updates for this appealed claim.

Selling Partner Support is not able to provide any further information on this claim.

For more information on A-to-z Guarantee Claims click on the link below: https://sellercentral.amazon.com/gp/help/27951

Learn more about how A-to-Z Claims impact ODR here: https://sellercentral.amazon.com/gp/help/G200285170