DAY 1

What is a Propane Tank? Propane tanks are the storage containers for propane in its liquid form and are available in many different sizes being engineered and designed for propane containment at high pressures.

(Properties of Propane)

Propane has no smell . Colorless, odorless, and tasteless . Odorant is added

Propane as a liquid . Boiling point at -44° F . To stay as a liquid, it needs to be stored under pressure . Propane is lighter than water

Propane as vapor . Propane vapor is 1½ times heavier than air . It settles into low lying areas . When released into the air it expands 270 times it's original volume

Miscellaneous . Liquid propane expands 17 times more than water with temperature changes . Propane vapor is heavier than air, but propane liquid is lighter than water . Achieves stability in tanks

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500 Gallon Tank

AmeriGas

(500 Gallon Propane Tank)

Dimensions: 9' 11" long and 37.5" in diameter

Uses: Primarily used for home heating or homes with 2-3 propane appliances such as supplemental or space heaters, hot water heaters, and generators. Commercial applications include heating, temporary heating, cooking, and a variety of agricultural applications.

A 500 gallon propane tank holds 400 gallons of propane when full.

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120 Gallon Tank

(120 Gallon Propane Tank)

Dimensions: 4'6" in height and 30" in diameter

Uses: 1-2 residential appliances. Commonly used for a hot water heater or space heater alone, or with another small appliance like a dryer or cooktop. Commercial uses include dry cleaning, temporary heating, commercial cooking, and heating smaller spaces.

A 120 gallon propane tank is also commo Press Ctrl+Shift+M to unmute your microphone, opane tank. 120 gallon propane tanks hold 96 gallons of propane when full.

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1000 Gallon Tank

AmeriGas

(1000 Gallon Propane Tank)

Dimensions: 16' 2" long and 41" in diameter Uses: Home heating for larger square footage homes or homes with all appliances running on propane. Large commercial appliances and heating, fleet and transportation refueling. Press Ctrl+Shift+M to unmute your microphone.

A 1000 gallon propane tank holds 800 gallons when full.

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The dry clothes is not primary.

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250 Gallon Tank

Americas

(250 Gallon Propane Tank)

Dimensions: 7'10" long and 30" in diameter

Uses: Supplemental heating or 2 home appliances including water heaters, generators, and pool heaters.

A 250 gallon propane tank holds 200 gallons of propane when full.

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American Society of Mechanical Engineers (ASME) Aboveground Tank

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(ASME Aboveground Tank Features)

. Liquid Withdrawal Valve . Liquid Withdrawal Dip Tube . Fixed Liquid Level Gauge Dip Tube . Pressure Relief Valve . Pressure Relief Valve Springs . Float Gauge . Assembly . Liquid Withdrawal . Belly Valve

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. Float Gauge . Service Valve - I'ts look like a faucet, Cercullar Set, Door knob . Filler Valve . Fixed Maximum Liquid Level Gauge . Fixed Maximum Liquid Level Gauge . Vapor Equalizing Valve . Tank Gauge - I'ts look like a clock, compass

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ASME Underground Tank

Is not important to have a color or not, since controllable.

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What is a Propane Cylinder?

. Cylinders range widely in size and use. - You can bring this all the time you want . Cylinders fall into two groups of propane service, liquid and vapor. . Unlike tanks which are part of a stationary installations, propane cylinders are portable storage containers. . 100#, 200#, 300# and 420# cylinders can also be part of a stationary installations and would be treated as bulk in some situations.

Stationary Cylinders;

. 100# Cylinder Holds 24 gallons of propane - The Medium One . 420# CylinderHolds 99.6 gallons of propane - The Big One

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20 lb Propane Tank (Cylinder)

(20 lb Propane Tank)

Dimensions: 1' 6" in height and 1' in diameter.

Uses: Propane grills, generators, patio heaters, and other outdoor equipment. 20 pound propane tanks are often referred to as grill cylinders and hold 4.6 gallons of propane when full.

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Motor Fuel Cylinder 33pounds

Look like on the scuba diving.

Propane Grill Cylinders - ACE

The customer can change there empty cylinder on the nearest grocery store.

Meters

Single metered customer - Own house (one meter per house)

Multiple metered customer - Apartment (one meter per room)

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Bulk Propane Delivery Truscks - (Bob Tails)

From District > Customer's House

Country Side ( Province ) = Ohayo and two more

• Cylinder Delivery Trucks

• Service Trucks

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Propane Terminal

. Above Storage 30k Gal.

. Underground 30k Gal.

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District Storage Location

. Dispencer Pump Stations --- Like a gasoline station

(The pump attendant they need to have a lincense)

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Railroad Propane Usage

• Yellow Fuel Line
• Track Switch Heater
• Propane Tank

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Source of Ignition Structure Opening Adjoining Property Line Side of Building

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Introduction to AmeriGas

( Commitment to Quality Customer Service )

• Since 1959, AmeriGas' vision has been to provide the safest, most reliable, and most responsive propane service in the nation. We use the size of our organization to our customers' advantage every day. We stay true to our grass roots by offering the friendly smiles and personal attention found at local family businesses.

• AmeriGas recognizes value in the use of excellent telephone skills. All customer interaction units have adopted the standards of excellence for all employees. By following these standards, you will not only assist with our quality customer service objectives, but you will save yourself time and enhance your value to the company and the customers you serve.

• While interacting with customers and co-workers, it is important to use these skills consistently. Based on the commitment to quality and safety outlined in the AmeriGas vision, each of us has a responsibility to ensure that every customer has a positive experience each time they contact any department at AmeriGas.

• This training provides basic customer interaction techniques that are proven to work. Through routine use of these techniques, you will develop the ability to be successful in delivering quality customer service consistently.

AmeriGas

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Who is AmeriGas?

• Over 1 Billion retail gallons sold per year

• Founded in 1959

• 1.7 Million Customers

< We are the nation's largest retail propane distributor >

( 30th largest )

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AmeriGas Core Values

• AmeriGas has a core set of six values that provide the foundation for who we are and how we operate.

• We believe that sustainable, reliable and affordable energy solutions are a necessity for our customers and communities.

• We strive to deliver this fundamental need, while enhancing the quality of life of our employees, customers and the communities we serve.

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. Safety . Excellence . Respect . Integrity . Reliability . Responsibility

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Propane Delivery

1. Automatic p.del
2. Will-call p.del
3. Fixed Cycle p.del
4. Forecast p.del