Shared note

OPENING SPIEL: Hi, Thank you for reaching us at Crypto.com. I'm Tristen, and I will be happy to assist you.

FOR INFO SHARING: I can not share any account-specific information until, we make sure that you are the actual account holder.

TRANSFER/ QUEUE REASSIGNMENT: Sorry for the inconvenience. Your chat will be transferred to a dedicated team so that we can better address your issue. Thank you. I will escalate your case to the relevant team, and once I get an update, I will contact you.

PROBING QUESTION: So that I can better understand your situation and better assist you, can you please provide a specific information regarding with your inquiry

AFTER SENDING LAST 4: Thank you for the information, please give me a moment to confirm this.

FOR INCORRECT LAST 4 DOCUMENT I'm sorry but it seem the last 4 characters of the document you have provided is incorrect, please try again. -Please provide the last 4 characters of the ID you used to register with us.

FOR SWITCHING SOURCES: Hello , as your are no longer in the app and is using your browser please try using the in-app chat or providing the last 4 digits of your phone number and the last 4 characters of the identification document you used when you registered with us.

INTERNAL NOTES: Issue Details: app una Action Taken: assist with trouble shooting Next Step: waiting for cx response Link:

INTERNAL NOTES: Thank you for providing the information. Let me go ahead and check this for you. Once an update has been made, we will write back to you as soon as possible.

INTERNAL NOTES: Issue Details: refund req for missing 1000 CAD Action Taken: jira raised // update: C1A9WqEBr49R reference to claim deposit Next Step: waiting for customer response Link:na

Best Regards,

The Crypto.com Team

I'll be handing over your case to the team member who can further assist you.\

INTERNAL NOTES: Issue Details: missing fiat Action Taken: JIRA has been raised Next Step: advised cx to wait for an update Link:https: https://mcoproduct.atlassian.net/servicedesk/customer/portal/20/CS-1166778?created=true

Is there anything else I can assist you today?