Thank you so much for waiting, Catherine. 

Normally, We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. 

To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance. 

But the good thing is, In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. 

And to further extend my help, we can reach you on the 7th to make sure that all options will be provided and check your Account if we can set up a new one. 

Furthermore, you don't need to pay anything to set up a new one once the old one will be removed by the system. 


May I know your thoughts about this?

If you'll be able to set up the New Payment Arrangement as soon as the old payment arrangement is removed, there's no risk of service interruption and avoid restoration fees.