NOVEMBER 22, 2019

9166590100 louela 900054578 279052295 253055968 119837761 ANDREA GADO MANIPOL

Account/FA number:900054578 Nature/Type of Charges to be credited: GOODWILL Detailed reason why customer is requesting for credit: VOC:"ISANG BUWAN KAMI WALANG NTERNET TSAKA LANDLINE NAPUNTAHAN NA SYA NG TECHNCIAN NGAYON OKAY NA NADVISE KASI AKO NA TAWAG NA LANG FOR ADJUSTMENT Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL NONE USE OF SERVICE Bill Period or Bill number where the contested amount is reflected:BILL NO.: 5 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable):N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): Php 2499.00 WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

9166590100 |LOUIELA (LS) CI FOR LL BUSY TONE|ACCOUNT-A|NO OUTAGE|ALREADY CHECKED TH LL IF PROPERLY WORKING|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

9278568934 LETICIA MAG-USARA SIBAYAN 119818296 253063272

9278568934|Zues (son) ci for onsite ffup|voc:"inadvise kami ng tech na kailangan yung mismong nag install yung pumunta dito samin dahil high risk din daw, Yung last name ng installer ay "LETADA" AND "HICEO"|ADV SCHED FOR TOM 11/23/2019|ADV TO KEEP LINES OPEN|MANTUPAR.7-TP

ZUES (LS) CI FOR COMPLAINING THE INSTALLERS WHO INSTALLED THEIR MODEM|LAST NAME: "LETADA" AND "HICEO"|VOC:" UPON INSTALLMENT WE HAVE A DEAL NA NUNG MGA INSTALLER NA WALA DAW PROBLEM KUNG GAANO KAHABA YUNG WIRINGS AND GANO KA HIGH RISK NG LUGAR NAMIN BASTA WAG LANG BABANGGITIN SA CUSTOMER SERVICE YUNG DEAL, WE PAID FOR ALMOST 6,000.00 SO GUSTO KONG MABALIK SANA YUN KASI WALA NAMAN KAMING NAGAMIT NA MATINONG SERVICE NYO"|FOR ESCALATION|MANTUPAR.7-TP

9159756542 879762786 50552982

Customer Information Details - AL MESBAHI, MOKHTAR ABDULKAREM ABDO . MR. A/C No : 879762786(GT) Service Id : 323283690(GT)

9159756542|MOKHTAR (ls) ci for no conx & NDT|ICS-A| NO OUTAGE|DONE MPR|DSL-OFF|INT-OFF|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

9567300851 864834415

Customer Information Details - GABITANO, BABY NORELLIE . MS. A/C No : 864834415(GT) Service Id : 279602979(GT)

Rogie (SPI) ci for bill adjustment|subs wanted to be transfer to manager|adv subs that there is no manager available on the floor|Give him a supervisor call back|mantupar.7-tp

Honey 869132523 50554836 Customer Information Details - SAN GABRIEL, ALBERT DE GUZMAN MR. A/C No : 869132523(GT) Service Id : 273583828(GT)

Cannot find MKT02L05N04 Facility in our configurations.

900069659 ANTHONY CARIAGA BRACEROS

119837784

9178302210|Donna (ls) ci for no conx & ndt| Account-a|No outage|Done mpr|los-red|for onsite|well verified|mantupar.7-tp

9176103920 katherine 50556016 / 1

Customer Information Details - CLEMENTE, JECON JESHER DELA CRUZ MR. A/C No : 870596413(GT) Service Id : 273589410(GT) 9176103920|KATHERINE (PARTNER) CI FOR CHANGE OF MODEM|ICS-A|NO OUTAGE|VOC:"UMIINIT NA YUNG MODEM TAPOS LAGING TURN ON AND OFF|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

RON 900241083 119843178 EVA SALARDA ASARES

09175360320|EVA (ls) ci for no out-going calls for ll|account-a|no outage|for onsite|well verified|mantupar.7-tp

9178948770 900295859 Glenda 277383634

CYRA LUCAS BALITA 119843181

09496405956|Glenda (Auntie) ci for no conx & ndt for 3 days|account-a|no outage|done mpr|los-red|for onsite|well verified|mantupar.7-tp

benjone 279454268 09951220458 50556891

Customer Information Details - AMORA, FRANCO BENJUN MEJIA MR. A/C No : 873001243(GT) Service Id : 279454268(GT)

9951220458|BENJUN (LS) CI FOR NO CONX|ICS-A|NO OUTAGE|DONE MPR|DELETED SESSION|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

9171841007 872934426

Customer Information Details - FONTANILLA, JOSHUA ROXAS MR. A/C No : 872934426(GT) Service Id : 1002440869(GT)

JOSHUA (ls) ci for residential dept.|transfer to right dept. for better assistance|mantupar.7-tp

Maria 279462972 50557059

Customer Information Details - BUITIZON, MARIA VINALYN SORIO MS. A/C No : 873482568(GT) Service Id : 279462972(GT) 09566089398|Manuel (Husband) ci for no conx|Ics-A|no outage|voc:"ni reset namin dun sa modem"|for onsite|well verified|mantupar.7-tp

leah 1072439565
OLEYA TAMONDONG JOSE

rodel 900255550 RODEL PARINAS REGUCERA

rodel.xowy5965@globelines.com.ph 253094275 252885692 9166813741|RODEL (ls) ci for ffup of re alignment|in ref to:252885692|admin:D|FRO ESCALATION|MANTUPAR.7-TP rodel.xowy5965@globelines.com.ph BLK. 112 LOT 25, PHASE 3A MABUHAY HOMES, Rizal, 1940, PHL Plan 1299 5Mbps (400GB/Month)

Account/FA number:900255550 Nature/Type of Charges to be credited:GOODWILL Detailed reason why customer is requesting for credit:VOC:"DI NAMAN AKO NAKAKARECEIVE NG MGA BILL NYO" Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL Bill Period or Bill number where the contested amount is reflected: 2 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable):N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT):Php 1299.00 WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

BABY 276215475 09560714509 50557552 / 1 Customer Information Details - PASTURAN, BAYBE ANN SUAREZ MS. A/C No : 848099072(GT) Service Id : 276215475(GT)