iOS Messages User 61652, 22 Nov. 2023 , 12:02am Id like to pay my bill T-Mobile, 22 Nov. 2023 , 12:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received] T-Mobile, 22 Nov. 2023 , 12:02am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received] T-Mobile, 22 Nov. 2023 , 12:02am Let’s work on your request. [Received] T-Mobile, 22 Nov. 2023 , 12:02am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received] T-Mobile, 22 Nov. 2023 , 12:02am [Rich Content] [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:02am User selected: I’m a customer T-Mobile, 22 Nov. 2023 , 12:02am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received] T-Mobile, 22 Nov. 2023 , 12:02am [Rich Content] [Received] T-Mobile, 22 Nov. 2023 , 12:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:02am I want to pay my bill Abigael, 22 Nov. 2023 , 12:03am Hi Sahnarriea , this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:03am Hello iOS Messages User 61652, 22 Nov. 2023 , 12:04am I need to do 2 payment methods Abigael, 22 Nov. 2023 , 12:05am Thank you for contacting T-Mobile regarding your concern and we really appreciate paying your bill for 2 payment methods. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:06am Thank you Abigael, 22 Nov. 2023 , 12:07am You are most welcome, Sahnarriea assisting you has been my pleasure! Here at T- mobile [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:07am ☺️ Abigael, 22 Nov. 2023 , 12:11am As per reviewing your account show there is active payment arrangement set up dated 11/21, May please confirm if you want to set up new 2 payment method for the payment arrangement? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:11am Correct Abigael, 22 Nov. 2023 , 12:14am Thank you for letting me know that. May please know if you will settle the $115 today with the 2 payment method? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:18am Yes i will Abigael, 22 Nov. 2023 , 12:22am We really appreciate making a payment today, let me check if we can modify the payment arrangement set up for your account. Please give me 2-3 minutes of your time to look for the other option for you. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:22am Okay Abigael, 22 Nov. 2023 , 12:25am We really appreciate your patience in this case, all you need to do is wait for the arrangement to fall off, and any time after the set due date, the arrangement will be removed. Kindly keep an eye on this so you can set it up right away! [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:26am I dont want to be charged a late fee though Abigael, 22 Nov. 2023 , 12:29am Nothing to worry, I 'am guarantee you 100% once you make a payment today. Your line will not be interrupted and nothing to worry about, your line will not be disconnected. and once the payment arrangment remove by the system you can set up a new one. [Received] [Privately] Katrina, 22 Nov. 2023 , 12:30am Thanks for keeping on track with your bills and we definitely appreciate you making payments. Yes, you can definitely use 2 payment method to settle the bill, Sahnarriea. Shall we start processing the payment now? [Sent] iOS Messages User 61652, 22 Nov. 2023 , 12:31am I just want to pay it i have 2 different payment methods Abigael, 22 Nov. 2023 , 12:32am Thanks for keeping on track with your bills and we definitely appreciate you making payments. Yes, you can definitely use 2 payment methods to settle the bill, Sahnarriea. Shall we start processing the payment now? [Received] [Privately] Katrina, 22 Nov. 2023 , 12:38am I can definitely process the payment for you, but if you want, I can walk you through some self-service options and help you save $10 payment support fee [Sent] [Privately] Katrina, 22 Nov. 2023 , 12:38am You can follow these steps to make the payment using your T-Mobile app: 1. Tap BILL. 2. Scroll to and tap Make a payment. 3. Select the amount to pay, the date to make the payment on, and the payment method. May I know which do you prefer? [Sent] Abigael, 22 Nov. 2023 , 12:38am I can definitely process the payment for you, but if you want, I can walk you through some self-service options and help you save $10 payment support fee [Received] Abigael, 22 Nov. 2023 , 12:38am You can follow these steps to make the payment using your T-Mobile app: 1. Tap BILL. 2. Scroll to and tap Make a payment. 3. Select the amount to pay, the date to make the payment on, and the payment method. May I know which do you prefer? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:39am Okay Abigael, 22 Nov. 2023 , 12:40am Perfect! Please give me an update once you are done with your payment today so I can double check for you. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:41am I have to wait for the payment arrangements to fall off Abigael, 22 Nov. 2023 , 12:42am Yes, that is correct Sahnarriea. Kindly keep an eye on this so you can set it up right away! [Received] [Privately] Katrina, 22 Nov. 2023 , 12:42am Sorry for any confusion, Sahnarriea. If you can settle the $115 today, the existing arrangement will automatically fall off. If after the payment, the arrangement still show, we can manually remove it for you as long as the account is current - meaning no past due balance. [Sent] iOS Messages User 61652, 22 Nov. 2023 , 12:42am Okay thank you Abigael, 22 Nov. 2023 , 12:43am Sorry for any confusion, Sahnarriea. If you can settle the $115 today, the existing arrangement will automatically fall off. If after the payment, the arrangement still shows, we can manually remove it for you as long as the account is current - meaning no past due balance. [Received]