( The seller received an error 5665 while adding a product. ) * Resolved * Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you encountered an error 5665 while adding a product. We're sorry for the frustration and inconvenience this may have caused you, I know how important this issue to you and to your business. Rest assured that we did our best to provide you the best resolution regarding this matter. Please attach a screenshot of the error message to this case so that we can investigate further as that is needed. To resolve the issue, you can submit a Seller Qualification (SQ) application again with *valid images*: 1. Recreate the error by listing the product again: a. Go to the Add Products link: https://sellercentral.amazon.com/product-search?ref=xx_catadd_dnav_home b. Follow the on screen instructions and add the product. 2. When you see the error message, click on the link provided which will redirect you to the Selling application for Catalog authorization. 3. Complete the form and submit. If you have already submitted a Selling application, check the status of the application by opening the “Catalog” menu in Seller Central and selecting “View Selling Applications”. *If you are unable to create the error or if the Selling application is not available, provide us the following details to assist you further.* - The brand name used while creating the listing. - Images of the product and packaging, which shows branding on either. The images must show the product and packaging when either held in the hand, or placed on a table. The branding must be permanently affixed. - The latest screenshot of the error code 5665 with the registered brand name and time stamp visible in the background. If you experienced this error code while using Inventory File Templates, provide us with the Batch ID of the inventory file process report and images that show branding on the product or its packaging. For more information on the Amazon Brand Name Policy, go to: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ?referral=A2MVGTSE7CJRZK_A369BR5BJIG9N4" It was a pleasure assisting you in this regard, have a nice day ahead! 🍦 Critical Information: The seller received an error 5665 while adding a product. 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: Frustrated 🍦 Andon Reason: Case Review -------------------------------------------------------------------- (The seller encountered an error 5665: Catalog Authorization) *Resolved Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are encountering issues with regards to error 5665: Brand Name Authorization for Culinary Cove Co. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. As per checking our resources, the provided images do not pass the validation. Please be advised, in order for us to further look into the issue, kindly provide the necessary images that satisfy the below criteria: • Images are taken from real world, not computer-generated images or screenshots • The product or packaging is held in hand, or placed on a table. • The brand name that is used on the listing is an exact match for the branding on the product, the packaging, or both. • Branding is permanently affixed on the packaging, the product, or both. If you have experienced this error code while using Inventory File Templates, provide us with the Batch ID of the inventory file process report and images that show branding on the product or its packaging. For more information on the Amazon Brand Name Policy, go to: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ We hope that we have provided all the information you need regarding this matter. It was a pleasure assisting you today, have a nice day ahead! • Critical Information: The seller encountered an error 5665: Catalog Authorization • PWF followed: Listings Manage Listings Add a product • TOOLS/SOP used: Seller approval requirements: https://paragon-na.amazon.com/hz/documentlist?caseId=12531794611 • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review ---------------------------------------------------------------------------------- Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for your patience while we work on resolving your concern. As I understand you are encountering issues with regards to error 5665 Brand Name Authorization application to approve S A T A K for use on Amazon. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. As per checking our resources, I am sorry to inform you that, the images of the product and/or packaging are not real-world (ex. images are computer generated, marketing quality, or digitally altered). Additionally, we believe these products to be generic because other Brand strings have provided the same product and or packaging images. The branding or other identifying mark that appears on the product or its packaging must be distinguishable from similar products that do not belong to that brand. However, you can still list the ASIN you were trying to create, but it will need to use either the brand name "Generic" or brand name already approved for use. In case you plan to list your products under "Generic"; and do not have a barcode or GTIN for your items then you will need to apply for GTIN Exemption approval for the brand name "Generic". Once you receive the required approval, you can proceed with listing products under the brand name "Generic". We highly suggest you to contact us again for further questions regarding this matter. It was a pleasure assisting you today, have a nice day ahead! 🍦 Critical Information: Ticket is resolved 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=0e7dd978-6a0d-4215-9d91-c1e671d9fe93 Investigator Rejected: The images of the product and/or packaging are not real-world (ex. images are computer generated, marketing quality, or digitally altered). Additionally, we believe these products to be generic because other Brand strings have provided the same product and or packaging images. The branding or other identifying mark that appears on the product or its packaging must be distinguishable from similar products that do not belong to that brand. You can still list the ASIN you were trying to create, but it will need to use either the brand name "Generic" or brand name already approved for use. In case you plan to list your products under "Generic"; and do not have a barcode or GTIN for your items then you will need to apply for GTIN Exemption approval for the brand name "Generic". Once you receive the required approval, you can proceed with listing products under the brand name "Generic". 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review ----------------------------------------------------------------------------