(404)316-9525

1. Working Ans Que// ELI FLOWER SHOP// FLORIST SAID "OUR ORDER ARRIVED ON TIME SO WE HAVE RED ROSES NOW. THANK YOU!! THE CUSTOMER WILL RECEIVED ACCORDING WITH THE PICTURE"// As per checking here previous agent has already done with the customer agreement and the customer agreed with the substitution// Delete message from que with sup i.d 18171.


2. Working on ASK Que// SUNFLOWER SHOP SAID "SD WROTE 8.00"// CHECKED ON WIRE florist found but approved price change the price is below 10 To avoid transferring to another shop that will cost for additional price increase with sup i.d 18171.

3. Working on ASK QUE// Bristol Florist P SAID "Theresa wrote: Too late for today we can del it thur"// As per checking here previous has already sent email// delete message from que with supp i.d 18171.

4. Working on ASK QUE// Flowers of Jacksonville P said "Why is this replacing the other order by: Shelly H. Mas No 002709080"// The florist asking why the it is having a replacement// Upon checking here the customer complained about the quality issue and replied to the florist the reason.

5.  Working on ASK QUE// Flowers of Charlotte P said "Please clarify. Do you want a Poinsettia sent? .Mas No 00825709// As per checking here the poinsettia approved// told florist to proceed with the delivery of poinsettia assisted with sup id 18171.

6. Working on ASK QUE// Westchester NY LFC DNC said 'Why by: Joseph E. Mas No 00703766// As per checking here the recipient did not receive the order and the previous agent process a replacement// Told florist about the replacement and the reason//

7.  MULTIPLE TOUCH ASSISTED WITH SUP I.D 1817// Working on ASK QUE// LORD'S HOMESTEAD FLORIST// CINDY WROTE: HI, I ALREADY REJECTED THE ORDER SO IT WOULD NEED TO BE RESENT FOR DELIVERY// CALLED THE CUSTOMER BUT ROUTED TO VOICE MAIL// UPON CHECKING HERE THE CUSTOMER WANT THE ORDER TO BE FULLFILLED EVEN IF IT A DIFFERENT ARRANGEMENT// I PROCESSED A REPLACEMENT OF THE ORDER AND PLACED A VENDOR ITEM// DELETE MESSAGE ASSISTED WITH SUP I.D 18171. 

360410598

Acc#: 327966636
SUSAN GRANT
108 CHESTERTON DR
GOOSE CREEK
SC, 29445, USA
(843) 730-4422
susanarabella@gmail.com

8. Working on ASK QUE// 1-800-Flowers Long Island City MDC said " Please be advised this order is already out for delivery"// Upon checking here the customer wants to receive the order before 3pm but the florist said that the order is already out on delivery// delete message assisted with sup i.d 18171.

9.  Working on ASK QUE// UNIVERSITY FLORIST MS said: We need 90.00// Upon checking here the previous agent transferred the order here in the new florist and the new florist is asking for additional $90.00// Price approved assisted with sup 18171.

10. Working on ANS QUE// PHILLY FLOWERS AND EDIBLES INC P said "We were told no one lives there by that name when we went. We will try again tomorrow."// Upon checking here the customer confirm the recipient address is correct// Told the florist to carry on with the delivery tomorrow.

11. 3rd touch assisted with sup i.d 18171//Working on ANS QUE// 1-800-FLOWERS BAY SHORE SAID " 10SM WROTE ORDER WAS DELIVERED"// Upon checking here the customer said to deliver the order before 4:00pm of the delivery date// Florist said that it is delivered// I asked for the POD to the florist to confirm that the product was delivered safe.

12. Working on ANS Que// Chantilly Lace Floral Boutique// Jeff VM wrote: That dont answer my question! Call your customer and get a diffant answer. Sub to centerpiece (Yes), or no cancel this order! Thank you// Upon checking the previous agent called the customer for the substitution but the customer did not answer// Called again the customer but customer did not answer again// Send email instead// Message the shop that we are still gathering information//

Acc#: 327595152
CAROL DOYLE
1206 HOLLY HILL DR
FRANKLIN
TN, 37064, USA
(615) 599-3075
doylecarol1206@gmail.com

13. MULTIPLE TOUCH ASSISTED BY SUP ID 18171// Working on ANS QUE// Bellas Garden Florist wrote: Why cancel this order? It was delivered to the funeral home this morning and is confirmed in the system. Please authorize it to be kept and paid for.// Checked order notes and found that the customer verified that they received the flower// Told the florist to send a proof of delivery instead// Message sent.

14. Working on ANS QUE// The Flower Stop// Mary wrote: No candle// Upon checking here this is the second florist// Checked on WIR no other florist available// Called the customer but did not answer// Message the florist that we are still gathering information to the customer// Message sent.

360435670
Acc#: 328071763
MICHAEL MORRISON
836 POWDERHORN DR
FORT COLLINS
CO, 80526, USA
(405) 364-6796
mamorrison@ou.edu

15. 

360316680
Acc#: 328013975
ANDREW REIN
6 DUNBAR RD
MONTICELLO
NY, 12701, USA
(845) 800-3955
jeepthing.ar@gmail.com


18. Working on ASK QUE// 1-800-FLOWERS FRENCH BOUQUET SAID "WE WILL BE WAITING FOR A RESPONSE, MN"// Upon checking here the florist need the gate code// Checked the order notes// Called the customer but routed to voice mail// Told the florist that we are still gathering information. Message sent.

JOHN JOHNSON
758 STONEBRIDGE WAY
PLEASANT HILL
CA, 94523, USA
(916) 508-8150
jjohnson6002@sbcglobal.net

19. Working on ANS QUE// 531 Florist// Dani wrote: I don't believe you are understanding what we're trying to say, we followed this recipe as it is written and if we were to re-deliver it would look the exact same because we would follow the recipe again.// Checked the order notes, upon checking this is a redelivery order, and the florist doesn't want to make the same order// Called the customer and did not answer// Sent Email to the customer.// Sent message to shop that we are still gathering information with sup id 1477// Message sent.

360429487
Sold to Address
Acc#: 327866429
KELLY GRIFFIN
1120 W COUNTY RD 14 APT T3
BERTHOUD
CO, 80513, USA
(970) 213-8640

20. Working on ASK  QUE// FORTUNA FLORAL// MARIA WROTE: NEED $15 MORE// CHECKED ON WIR but no other florist found// Asked TL for approval of the addition// Price change approved with sup id 18171. Sent message.

21. Working on ASK QUE// EUROFLORIST - UNITED KINGDOM// PETER BULLWINKLE WROT: OUR SUPPLIER IN IRELAND CAN NOT DELIVER IRELAND TRADITIONAL TREAT BOX. FOR PRODUCTS TO IRELAND PLEASE SEE THE LINK: HTTPS://WWW.EFLORIST.IE/ // Called the customer but did not answer// Told the florist that we are still gathering information. Message sent.

360492401
Acc#: 328099086
MICHAEL MAHER
1363 SAPPHIRE DR
CARLSBAD
CA, 92011, USA
(760) 807-5662
usdmike@gmail.com


22. Working on ASK QUE// ALEJANDRO FLOWERS P// ALEJANDRO WROTE: PAY 20.00 MORE// Asked TL for approval and TL agreed for price change// Approved price change. Sent message to the florist with sup ID 18171.

23. Working on ASK QUE// FORTUNA FLORAL// MARIA WROTE: send $80 toal// Checked on order notes// Previous agent approved the previous additional price change// Checked on wir but no other florist found// Asked for TL's apporval and agreed witht the price change// Price change approved. Message sent to the florist with sup id 18171.

24. Working on ANS QUE// NOVAKS FLOWER SHOPPE P// SHERRY WROTE: IF YOUR READ THE MESSAGE YOU WOULD SEE THE COMPONENT IS THE DISNEY COOKIE JAR. WE DON'T HAVE THE CONTAINER. // Checked order notes found that the customer still doesn't confirm the substitution or cancellation// Called customer but routed to voice mail// Told florist that we are still gathering information//

 358299821
Acc#: 327136770
JAMIE NORTON
164 OAK MEADOWS DR
SPRINGTOWN
TX, 76082, USA
(682) 556-8984
jjpando@live.com

192194L

25. Working on ASK QUE// LILY FLOWERS// E WROTE: HI THERE, WE CAN TAKE THIS ORDER FOR 79.99. THANK YOU!// Check on wir no other florist found// Asked for TL's approval on price change and agreed on price change// Approved price change with sup ID 18171.

26. Working on ASK QUE// 1-800-FLOWERS HOUSTON F1-538 DNC said "we can deliver but not before 12 as drivers are gone and they do not return until 12 by: Mary J. MAS NO 01644104// Called the customer but did not answer// Told the florist that we are still gathering information with sup id 18171.

360553134
Acc#: 328125112
TP PARDO
619 BOBSTAY LN
SAN MATEO
CA, 94404, USA
(510) 899-1325
35ive7@gmail.com

27. Working on ANS QUE// FLORAL CONCEPTS KATY P said "CANT GUARANTEE THAT. WE SHOULDNT OF NEVER RECEIVBED AN ORDER WITH A DTW FROM 9-12 THIS LATE IN THE DAY. WE WILL GET IT THERE AS SOON AS POSSIBLE.// As per checking on the order notes recipient called and agreed with the replacement// Called the recipient but routed to voice mail// Told the shop that we are still gathering information with sup id 18171.

Jessica Giraldi 
(832) 221-3121
360608983

28. Working on ANS QUE// NORTH STAR BLOOMS P said "THANK YOU FOR REACHING OUT. THIS ORDER WAS DELIVERED AT 9:38 AM// Checked on order notes the customer ask for order status// Shop confirmed that it is deliver// Told the shop to send a photo proof of delivery. Message sent//

29. Working on ASK QUE// LILI FLOWERS// E WROTE: HI THERE, WE CAN TAKE THIS ORDER FOR 69.99. THANK YOU!// Checked on order note and upon cheking there is a surcharge for the delivery// Asked TL for approval of the price change and TL approved on the price change// Price change approved with sup id 18171.

30. Working on ASK QUE// 1-800-FLOWERS HOUSTON F1-538 DNC said "Great thanks by: Mary J. Mas NO 01644047// Upon checking the previous agent has already fix the concern// Deleting the message from que with sup id 18171.

31. Working on ANS QUE// NEW CITY FLORIST P SAID "THIS ORDER WAS SUCCESSFULLY DELIVERED AS REQUESTED// CHECKED ON ORDER NOTES AND UPON CHECKING THIS IS ALREADY PROCESSED BY THE PREVIOUS AGENT// DELETING THIS MESSAGE FROM THE QUE WITH SUP ID 18171.

32. Working on ANS QUE// NORTH STAR BLOOMS P// E TRIED TO SEND PROOF OF DELIVERY TO PROOFOFDELIVERY@1800FLOWERS.COM AND IT KICKED IIT BACK TO US. IS THERE ANOTHER EMAIL WE CAN SEND PROOF OF DELIVERY TO?// Upon checking this is already a fix concern and the florist said that they already delivered the order// No further action needed// Deleting this message from the que with sup id 18171.

33. Working on ANS QUE// WESTCHESTER NY LFC DNC// NOTED BUT THIS WAS DELIVERED SEE DPEC. BY: MAS NO 00703999// Upon checking the original order had a replacement// Customer said that they didn't receive any order// Checked on POD and it is invalid// Told florist that the POD is invalid. Sent message with sup id 18171. 

34. Working on ASK QUE// ALONDRAS FLOWERS AND PARTY SUPLIES CA P// CANNCLED BY YOU GUYS: MAS NO 00150773// AS PER CHECKING HERE PREVIOUS AGENT FOUND A NEW SHOP AND SENT A CAN MESSAGE AT ALONDRAS FLOWERS AND PARTY SUPLIES CA P// NO FURTHER ACTION NEEDED// DELETING THIS MESSAGE FROM QUE WITH SUP ID 18171.

35. Working on ANS QUE// 1-800-FLOWERS DALLAS FL-361 DNC// IS TOO LATE FOR SENDING ORDERS WITH A DTW OF 9-12 WE CAN NOT MEET YOUR DELIVERY TIME REQUEST. WE CAN ONLY OFFER STANDARD DELIVERY TIME FRAME BY: BRITNEY H. MAS NO 01545150// Called the customer and customer agreed to deliver within the day and said that if it will not gonna be delivered the customer wants a full refund// Sent message to the florist to proceed with the delivery within the delivery date. Message sent with sup ID 18171.

360563546
Acc#: 328130058
STACI HOLLON
1207 7TH AVE NW
ANDYVILLE
MN, 55912, USA
(513) 783-3401
stacemarie628@gmail.com

36. MULTIPLE TOUCH ASSISTED WITH SUP ID 18171// Working on ANS QUE// DESIGNER FLOWERS BY ROSE// ROSETTA WROTE: THIS IS THE 4TH TIME WE HAVE REQUESTED CANELLATION FOR THIS ORDER!! PLEASE ONLY SEND CANCELLATION CONFIRMATION!!!!! 3:12PM// Checked on order notes found that the florist have no reason for cancellation// Called the customer but routed to email.// Told florist that we are still gathering information. Message sent with sup ID 18171.

360435689
Acc#: 327933314
KATIE SMITH
106 BROKEN RIDGE CT
GREENWOOD
SC, 29646, USA
(412) 759-2676
dasmith80@gmail.com

37. Working on ANS QUE// CAR'S FLORAL 1812 STATES "CANCEL THIS ORDER.// Upon checking on order history, order has been cancelled and sent can message to the florist// Checked on wir no other florist available// Called the customer but routed to voice mail// Told the florist that we are still gathering information. Message sent to the florist with sup ID 18171.

103629

360286104
Acc#: 328001190
RAQUEL UYEDA
6703 JADE POST LN
CENTREVILLE
VA, 20121, USA
(571) 241-0533
raqueluyeda@outlook.com

38. Working on ASK QUE// CONROYS FLOWERS F-66 MISSION VIEJO DNC SAID "WE ARE DONE WITH DELIVERS FOR TODAY. PLEASE APPROVE DELIVERY DATE CHANGE TO FRIDAY DEC 19 OR SEND CANCEL"// Checked on wir but no other florist available// Called customer to ask for delivery date// Customer agreed but customer said that he would like to refund the extra charge for the same day delivery// Refunded the shipping charge and gave $15 savings pass to the customer, assisted by sup id 18171// Told the florist to proceed with the delivery date. Message sent with sup id 18171.


360686403
Acc#: 328190592
YAHYA ELNASHEF
8125 WILDWOOD CT
NORTH RICHLAND HILLS
TX, 76182, USA
(650) 476-9129
m.y.elnashef@gmail.com

39. Working on ASK QUE// FAIRY FLOWERS P SAID "DELIVERY THE ARRANGEMENT TODAY BUT I SEND YOU THE MESSAGE WITH ONE I DELIVERY YESTERDAY TODAY I DELIVERY THE CORRECT ARRANGEMENT IGNORE THE PICTURE BUT IF YOU STILL WANT TO CONTINUE WITH THE CANCELLATION IS OKA I CAN PICK IT UP THE ARRANGEMENT// Upon checking here previous agent already process with the replacement of the order// No further action needed// delete message from the que with supp id 18171.

40. Working on ASK QUE// BLOOMING ROSALIA P// MARCO WROTE: WE ARE NOT REMAKING THIS ORDER IT WAS MADE CORRECTLY THE FIRST TIME CANCEL THIS AND WE REQUEST PAYMENT ON THE ORIGINAL// Checked on wir and found a new shop// Sent a can message to the previous shop// and transmit the order to the new shop// Deleting this message to the que with sup id 18171.


41. Working on ASK QUE// CONROYS FLOWERS F-24 RANCHO CUCAMONGA DNC said "This address is not our delivery zone// Checked on wire no other florist available// Called the customer and informed about what florist said// Asked the customer if there is any other recipient addres I could sent the order// Customer asked for refund// Processed the refund assisted by sup ID 18171// Sent message to the florist. Message sent.

360646028
Acc#: 328171762
NATASHA PUJOL
543 CHADWICK PL.
EAST VENTURA
CA, 93003, USA
(909) 997-1134
nnm1983@yahoo.com

42. Working on ASK QUE// FLOWERS BY VALERIE INDIANA SAID "OUR DRIVER WAS TOLD THIS PERSON DOES NOT WORK AT THIS BUSINESS. PLEASE PROVIDE A NEW ADDRESS PLUS A $10 REDELIVERY FEE OR CANCEL// Checked on wir but no other florist availble// Called customer to verify the recipient's address// Customer did not answer// send message to the florist that we are still gathering information// Message sent assisted with sup id 18171.

360579797
Acc#: 328138566
BRAD DAVIS
50881 PARTRIDGE WOODS DR
GRANGER
IN, 46530, USA
(574) 293-7585
amy.martinez@raymondjames.com

43. Working on ANS QUE// LILAC FLORAL LLC P SAID "THERE WAS NO QUALITY ISSUES ON ORDER// SENT CANCELLATION TO THE SHOP// DELETING THIS MESSAGE ON QUE ASSISTED WITH SUP ID 18171.

44. 3RD TOUCH ASSISTED WITH SUP ID 18171//Working on ASK QUE// ALBERTSONS FLORAL #4290 SAID "THIS ZIP IS OUTSIDE OUR COVERAGE AREA PLEASE SEND CANCEL.// CALLED CUSTOMER TO INFORM ABOUT THE DELIVERY AREA OF THE FLORIST AND OFFER A VENDOR ITEM// Customer agreed to the vendor item and proceed with the replacement// Customer checked the recipient address and said it was wrong// Corrected the recipient address. Assisted with sup ID 18171. 

Additional send cancelation message to the previous florist assisted with sup id 18171. Message sent.

360734429
360659935
Acc#: 328099157
RACHEL GUZMAN
295 TORO PASS
WIMBERLEY
TX, 78676, USA
(817) 734-4779
gcmail11@aol.com

11840 SIRE WAY APARTMENT 2312 HAFLET TEXAS 76052
16878
360734429