I know that you want this conversation to be escalated to our manager, however, we have already provided you with the information and actions, and the same resolution will follow.

We understand that this situation is not ideal and that you want it to be taken further and escalated. Please be aware that we are following the same guidelines here.

I do understand that you want to talk to our supervisor, but I am not able to transfer your concern to our supervisor right now again we have already provided you with the information and actions, and the same resolution will follow.


If it's okay with you, I will let our supervisor know your issues and you will be receiving a call back within 2-4 hours.