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Status Check // MON - ASK/ANS/REJ
WORKING ON [MON] QUEUE // [NAME OF SHOP] // [MESSAGE OF SHOP] // CHECKED MESSAGES, ORDER HISTORY, AND ORDER NOTES // [MESSAGE] // CREATED CSI - STATUS CHECK // [UNRESOLVED/RESOLVED - PROCESSED] // CLOSED CSI // SENT MESSAGE TO FLORIST.
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CUSTOMER ANSWERED MON - FLE/TLO - AGREED FOR REDELIVERY + $15 SAVINGS PASS
WORKING ON [MON] QUEUE // [NO SERVICING STATE/EXPRESS EXCEPTION] // CONTACTED THE CUSTOMER AND ANSWERED // OFFERED A REPLACEMENT OF A VENDOR ITEM SINCE THERE ARE NO FLORIST SHOP AVAILABLE IN THE RECIPIENT'S DELIVERY AREA // CUSTOMER AGREED // CREATED CSI - DELIVERY ISSUE // PROCESSED REDELIVERY + $15 SAVINGS PASS // CLOSED CSI // DUMMY FILL.
MON - FLE/TLO - DECLINED THE REDELIVERY + $15 SAVINGS PASS + REFUND OF SHIPPING CHARGE - INSISTED ON REFUND
WORKING ON [MON] QUEUE // [NO SERVICING STATE/EXPRESS EXCEPTION] // CONTACTED THE CUSTOMER AND ANSWERED // OFFERED A REPLACEMENT OF A VENDOR ITEM SINCE THERE ARE NO FLORIST SHOP AVAILABLE IN THE RECIPIENT'S DELIVERY AREA // CUSTOMER DECLINED AND INSISTED ON CANCELLATION/REFUND OF THE ORDER // APPROVED THE REFUND // CREATED CSI - DELIVERY ISSUE // PROCESSED FULL REFUND + [$15 SAVINGS PASS - CHECK IF SYMPATHY] // CLOSED CSI // DUMMY FILL.
ROUTED TO VOICEMAIL MON - FLE/TLO
WORKING ON [MON] QUEUE // [NO SERVICING STATE/EXPRESS EXCEPTION] // CONTACTED THE CUSTOMER AND ROUTED TO VOICEMAIL // INFORMED THE CUSTOMER ABOUT THE SITUATION NO FLORIST SHOP AVAILABLE // OFFERED REDELIVERY AND $15 SAVINGS PASS // CUSTOMER [AGREED/DECLINED] // CREATED CSI - STATUS CHECK // [CONCERN - UNRESOLVED] // OPENED CSI // DUMMY FILL.
ROUTED TO PASSPORT/LOYALTY EMAIL - TURNED OFF AUTO-RENEWAL
WORKING ON EMAIL // CUSTOMER SENT AN EMAIL TO US WITH THE EMAIL ONLY PROVIDED // SEARCHED CUSTOMER’S EMAIL // FOUND THE ORDER FOR THE PASSPORT // CREATED CSI – STATUS CHECK – TURNED OFF AUTO-RENEWAL // PROCESSED TURNED OFF AUTO-RENEWAL // CLOSED CSI // SENT EMAIL TO THE CUSTOMER
EMAIL - CANCELLATION
WORKING ON EMAIL // CUSTOMER SENT AN EMAIL TO US WITH THE CUSTOMER’S INFORMATION PROVIDED // SEARCHED CUSTOMER’S EMAIL // FOUND THE ORDER // CREATED CSI – CANCEL – CUSTOMER NO LONGER WANTS PASSPORT // PROCESSED FULL CREDIT ${XX.XX} OF THE AMOUNT USED // CLOSED CSI // SENT EMAIL TO THE CUSTOMER