I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing.

No worries, our colleagues from the Phone Home Internet Technical Support is better handled to help you with that. They will be able to look into this further and provide indepth troubleshooting steps, since they are specially trained to handle Home Internet Technical Issues. 

You may reach them through these numbers at your own convenience:  

T-Mobile Home Internet Tech Support: 1-833-669-0567

I'll make sure to notate your account of all the details of our conversation today so that once you contact them, you won't have to repeat yourself.

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It's our Home Internet Lite plan, and this can be requested through our Home Internet Team. May I ask if this is the best time to call you and connect to them to process your request?