Already Passed IDV/ DPA NOT NEEDED

I can see that your account has been authenticated already. Do you want me to update your security details on your account for future reference?

I see that you have already provided us with your information by logging in to your MyAccount, so that authenticates the account. I appreciate you doing that.

(TRANSFERRED FROM ANOTHER AGENT/DEPARTMENT)

I can see you have already completed the security check with us with the previous representative as well so there's no need to go through the security questions.