Greetings: 
Hello! Thank you for contacting Selling Partner Support. My name is ___, I'm excited to help you with your issue. May I know your name to address you properly? 

Hello! Thank you for contacting Selling Partner Support. My name is ___ and I’m glad to support you today. 

Hello! Thank you for contacting Selling Partner Support. My name is ____and I’m glad to support you today. How may i help you?

Acknowledgement: 
I understand that you are requesting us to xxx. 
I understand that you are facing an issue with xxx. 
I understand that you're asking about xxx. 

Researching: 
Please give me a moment while I look into this for you. 

I am currently looking into your issue and will have an update for you as soon as possible. 

I have to gather additional information to help resolve your concern. Allow me some time to complete my research. 

Kindly wait as I currently conducting a thorough investigation and will keep you informed of the findings. 

My research is taking longer than expected but rest assured that I am working

Thank you for staying connected. I require additional time to gather the information to resolve your concern.

Thank you for staying connected. I'm currently still researching the issue. To complete my research, I'll require a few more minutes of your time.


Nudge

Are we still connected?

I noticed you are idle for a while. Do you need more time?

Since I haven't received a response from you, I will disconnect this chat. Thank you for contacting Amazon, and have a great day!

Closing

Please feel free to reach out to us again in case of any further queries. Thank you for contacting Amazon, and have a great day.

Thank you for contacting Amazon Selling Partner Support. Please click the End Chat link to close this window.

Thank you for your time today. If you have any additional questions. Do not hesitate to contact us. Have a great day!

Thank you for your time today. I appreciate your concern. If you do not have any other queries, I will disconnect the chat. Thank you for your understanding and have a good day.

If you do not have any other queries, Click the End chat to close this window. Thank you for contacting Selling Partner Support. Have a great day.


Transfer

 Let me connect you with a specialist to resolve this issue. They will shortly reply to you in this chat.

 Let me connect you with a specialist to resolve this issue. Expect a reply from them via email within the next 24 hours.
If you encounter more concerns regarding this type of issue, send us an email from the Get Support page which will be automatically directed to that team.

Please be informed that I'm going to connect you to the specialist team. Please stay connected.

As per trying to connect you with the specialist team, they are currently unable via chat. I will connect you to them via email. Please expect a reply within 24 hours for them to help you resolve your issue.

PAA

 The issue you are facing requires the assistance of an internal specialist. I will raise your issue to that specialist and will reply you via email once they provide a resolution.

 I have checked the status of your request and our internal specialist is still working on a resolution. If there are any updates, or if we need additional information from you, we will contact you immediately.


Follow Up

 Is there anything else I can assist you with?


Yes Survey

We want to give our Selling Partners the best experience and, in this regard, we would like to hear from you on what do you think about our service by answering the short survey that will be sent once we end this chat. Thank you.  


Be Respectful

I understand you're upset and want help, but please keep the conversation respectful.


Chinese Support Request

Please note that the language you have submitted is outside my scope. Kindly write in English so I can assist you further.
 
Alternatively, if you prefer, you may create a new case selecting your desired language support team.

EMAIL RESOLUTION

I’d love to make sure we get this exactly right for you! To do that, I’ll need to dive into a bit of an in-depth investigation on my end.
Would it be alright if I follow up with you via email once I’ve finished looking into everything? Rest assured, I’m on the case and will make sure you get the best possible resolution for your concern.


since this involves a rebuttal of a previous Fulfillment Center inspection, I need to engage our Internal Specialists to conduct a more granular review. To save you time, I will move this to an email case now so you don't have to wait on hold. You’ll receive an update as soon as the specialist completes the investigation.