upgrade

Glenn Coenen, 08 Mar. 2024 , 01:14am Hi

T-Mobile, 08 Mar. 2024 , 01:14am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 08 Mar. 2024 , 01:14am In a few words, what would you like to do today? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:14am Representative

T-Mobile, 08 Mar. 2024 , 01:14am Let’s work on your request. [Read]

T-Mobile, 08 Mar. 2024 , 01:14am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 08 Mar. 2024 , 01:15am Hi Glenn, This is Cedrick from T-Mobile, how may I help you? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:16am Can you look at my previous chat? I am looking to upgrade my wife’s phone ending in 6154…

Glenn Coenen, 08 Mar. 2024 , 01:16am I have an iPhone8 to use for the trade in. Instead of her current 13

Cedrick, 08 Mar. 2024 , 01:17am I appreciate you for letting us know about your concern Glenn. [Read]

Cedrick, 08 Mar. 2024 , 01:18am I'm currently checking your account. May I kindly ask if what specific phone are you eyeing up Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:19am She received a text about free upgrade to Iphine15 with a trade in and with 24 bill credits

Cedrick, 08 Mar. 2024 , 01:20am Oh! I see that's great to know! Having a new device sounds exciting. No worries, I am checking your account already and for the promotion as well. [Read]

Cedrick, 08 Mar. 2024 , 01:22am May I kindly confirm the IMEI of your iPhone 8? you can dial *#06# on the device. [Read]

Glenn Coenen, 08 Mar. 2024 , 01:22am 35 489009 356635 0

Cedrick, 08 Mar. 2024 , 01:25am Thank you for that Glenn. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:28am The previous chat rep said if we upgrade phone and move to Go5G that our monthly charge for the lines won’t increase. I just want to confirm the my costs and benefits won’t change by gong to Go5G

[Privately] Khim, 08 Mar. 2024 , 01:29am Provide rate plan compoarison [Sent]

Glenn Coenen, 08 Mar. 2024 , 01:31am And what if any is the net cost for the upgrade

Cedrick, 08 Mar. 2024 , 01:32am Thank you for that Glenn. I will provide a rate plan comparison for you [Read]

[Privately] Macarolyn, 08 Mar. 2024 , 01:36am Do we have any updates here? [Sent]

Cedrick, 08 Mar. 2024 , 01:36am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

[Privately] Macarolyn, 08 Mar. 2024 , 01:37am Utilize glean for the benefits and rate plan comparison for the price. (( Atlas Toolbox > Compare rate plans )) [Sent]

Glenn Coenen, 08 Mar. 2024 , 01:37am No concerns. Just need help with the upgrade

Cedrick, 08 Mar. 2024 , 01:40am Thank you for that Glenn. No worries. I'm already working on your account. [Read]

Cedrick, 08 Mar. 2024 , 01:48am Upon checking your account. your plan is currently with our Magenta Max that is one our premium plan already if we switch to the go5g it will lower the bill by $10 per month. May I know if you want to do an upgrade with your current plan?

We do have promotions that we can get while getting the same great benefits with your Magenta Max plan. [Read]

Glenn Coenen, 08 Mar. 2024 , 01:49am Which is a better premium plan? Magenta Max or Go5G?

Cedrick, 08 Mar. 2024 , 01:52am I humbly suggest keeping your plan since this offer has much better benefits than the go5g plan. Your plan is one of our best plans that we no longer offer.

Do you want to proceed with processing the new order with your Magenta Max plan? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:53am Yes, let’s stick with Magenta Max

Glenn Coenen, 08 Mar. 2024 , 01:54am Also can I see the difference in net cost for a 14pro vs a 15? Wife is looking for the best camera

Cedrick, 08 Mar. 2024 , 01:55am That's good to know Glenn! We'll be proceeding with your device upgrade.

Would you like to know which phone has the better camera, Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 01:56am Yes

Cedrick, 08 Mar. 2024 , 01:57am Sure thing! Let me check on that also for you Glenn. [Read]

Cedrick, 08 Mar. 2024 , 02:02am I will send a one-time pin on your line to process your order, Glenn. and by the way I see here that the iphone 14 pro has more options on camera settings while iphone 15 is the latest device with the same camera resolution as iphone 14 pro. [Read]

Glenn Coenen, 08 Mar. 2024 , 02:03am Which is cheaper with the deal? How does the deal work?

Glenn Coenen, 08 Mar. 2024 , 02:04am Can you give me the breakdown of charges before we finalize it with the code?

Cedrick, 08 Mar. 2024 , 02:07am Sure thing! To check the detailed breakdown, we need theone-timee pin to check the taxes included with the order. no worries we will not process the order without your approval. May I know if you receive the one time pin Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:08am 139815

Cedrick, 08 Mar. 2024 , 02:08am Thank you for that Glenn. [Read]

Cedrick, 08 Mar. 2024 , 02:11am I'm currently working on your account Glenn. May I kindly for reference the storage capacity as well as the color of the iphone 8 that will trade in Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:12am 64G

Glenn Coenen, 08 Mar. 2024 , 02:12am Black

Cedrick, 08 Mar. 2024 , 02:12am Thanks for confirming, also I would like to know if the device is in good condition Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:15am Looks good.

Cedrick, 08 Mar. 2024 , 02:16am Thank you for that Glenn! May I kindly ask what is your preferred storage capacity and the color that you wanted Glenn? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:17am What are my options?

Cedrick, 08 Mar. 2024 , 02:19am That's a a good question Glenn! the storage capacities that are available here are the 128gb, 256gb, and 512gb.

For the colors we have black, blue, green, pink and yellow. [Read]

Glenn Coenen, 08 Mar. 2024 , 02:20am Blue

Glenn Coenen, 08 Mar. 2024 , 02:20am What’s the difference in cost between 128 and 512

Cedrick, 08 Mar. 2024 , 02:21am Thanks for confirming Glenn! Let me check on that also for you. [Read]

Cedrick, 08 Mar. 2024 , 02:25am Upon checking here, the full price of the iphone 15 with 512gb capacity is $1,129.99 while for the 128gb capacity the full price is $829.99 and the difference would be about $300.00. Would you like to continue on getting the iphone15 with 512gb storage? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:26am If I have plenty of iCloud storage can I deal with 128gb. What would be limited on my device?

Glenn Coenen, 08 Mar. 2024 , 02:27am My phone is 128 and it works fine, so let’s go with 128

[Privately] Khim, 08 Mar. 2024 , 02:29am Proceed with the order [Sent]

Cedrick, 08 Mar. 2024 , 02:30am That's great! Usually once the capacity of your memory has been reached, the phone will slow down but the good thing is that you have plenty of icloud storage on which will help you cover the memory. Let us proceed with the order. [Read]

Cedrick, 08 Mar. 2024 , 02:32am By the way Glenn, have you heard about Protection 360? It's a real lifesaver! By only paying $18.00 per month, you can buy new device with confidence knowing you won't have to pay in full for a replacement in the event of loss or damage. Let's add this feature now, shall we? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:33am No thank you.

Cedrick, 08 Mar. 2024 , 02:34am Thanks for confirming Glenn! [Read]

Cedrick, 08 Mar. 2024 , 02:35am I will now proceed with your order. [Read]

Glenn Coenen, 08 Mar. 2024 , 02:35am What is the net cost of the phone with the trade in?

Cedrick, 08 Mar. 2024 , 02:37am May I kindly confirm the shipping address Glenn as well as the email address so you can also check the updates on your order? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:37am 475 Little Conestoga Rd, Downingtown, PA 19335

Glenn Coenen, 08 Mar. 2024 , 02:38am Glenncoenen@aol.com

Cedrick, 08 Mar. 2024 , 02:40am Thank you for that Glenn! Now we can check the net cost of your order before proceeding with it. [Read]

Cedrick, 08 Mar. 2024 , 02:43am Here are the charges on the iPhone 15 - 128GB - Blue

Down Payment: $0.00
Device Connection Charge: $35.00
Shipping Fee: FREE 2-day shipping
Taxes: $51.90

Total Upfront: $86.90

Monthly Charges:
$34.59 x 24 months

Shall we proceed with the order? [Read]

Glenn Coenen, 08 Mar. 2024 , 02:46am Wow when I was working with the previous chat representative the deal was getting $830 for the trade. This doesn’t sound like a good deal. I can do this one. Too much

Glenn Coenen, 08 Mar. 2024 , 02:46am I can’t do this one I meant

Glenn Coenen, 08 Mar. 2024 , 02:48am Looks like I will need to wait for this year’s holiday deals. So $830 is the net cost? How much did they give for the trade in?

[Privately] Khim, 08 Mar. 2024 , 02:48am Oh! I understand you about this matter, Glenn. No worries, let me further discuss with you how promotion works regarding $830 [Sent]

Cedrick, 08 Mar. 2024 , 02:50am Oh! I understand you about this matter, Glenn. No worries, let me further discuss with you how promotion works regarding $830. [Read]

[Privately] Khim, 08 Mar. 2024 , 02:52am 3 lines: $185 w/ AutoPay / $200 Regular go 5g plus [Sent]

Glenn Coenen, 08 Mar. 2024 , 02:55am Is ok. No worries. I will wait on this until another time. Thank you

[Privately] Khim, 08 Mar. 2024 , 02:55am We are one step away from being eligible for the $830 promotion that we currently have. As per checking we need first to change your plan to Go5g Plus, which is one of our premium plans if we change it your bill will increase for $15 per month, since you have a free line promotion. [Sent]

Cedrick, 08 Mar. 2024 , 02:55am We are one step away from being eligible for the $830 promotion that we currently have. As per checking we need first to change your plan to Go5g Plus, which is one of our premium plans if we change it your bill will increase for $15 per month, since you have a free line promotion [Received]

[Privately] Khim, 08 Mar. 2024 , 02:57am Once the plan is updated/upgraded. If we trade in your iPhone 8, the trade in value for it is $400 under promotion. No worries! you can process an upgrade once you are ready. If you want, we can nominate your email address for you to be notified once we have new promotions. May I confimr your email address? [Sent]

Cedrick, 08 Mar. 2024 , 02:58am Once the plan is updated/upgraded. If we trade in your iPhone 8, the trade in value for it is $400 under promotion. No worries! You can process an upgrade once you are ready. If you want, we can nominate your email address for you to be notified once we have new promotions. May I confirm your email address? [Sent]

Cedrick, 08 Mar. 2024 , 03:10am We appreciate you answering our call, Glenn. Rest assured that you will be notified via email once there are a new promotions that you can take advantage of! We are happy to know that you are having a great time with T-Mobile!

For future reference you can also use this link to check more about current and incoming promotions we have!

https://www.t-mobile.com/offers

We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Received]