JHXRPT Tmob number :91- 800-937-8997 apple care: 877-206-1928 sprint : 8882114727 / 9998862063 assurant: 8668666285 claimed = damaged shipped = replacement. "Hi, This is Bryan one of the escalations in Assurant can i have the claim number please?" Hi, This is Bryan One of the supervisors in Assurant. Please continue using our website "Thank you so much for letting me know what happened to your phone and I'm sorry to hear that, I totally understand if you are (confused, frustrated, uninformed, sad, ) because I just (lost my phone, accidentally damaged my phone) too. but nothing to worry since you've got me on the line, I'll do my very best to assist you today. Okay?" Is there any details in your claim that needs to be updated? FOR EZ PASS "to quickly and easily finish your claim today, I'll be sending you a link by either phone or email. Once you receive that link, simply go online, and confirm your shipping address and pay your deductible to finalize your claim. Should I send that to your phone or through email?" EZ PASS LINK SENT Alright, you’re all set! You’ll be receiving your email / text in the next few minutes. In order to access your claim online you’ll be asked to for the billing zip code on your T-Mobile account. If you have any questions while you’re finishing your claim online, a chat representative will be available to help you. Don’t delay filing your claim online so that you can get a working device as quickly as possible! Is there anything else that I can help you with today? THE CLAIM IS AUTHORIZED TMO We provide free next business day shipping for all claims authorized before 7:00 pm ET. So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you, or by logging onto our website at mytmoclaim.com. We’ll also be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address." METRO "We provide next day shipping for authorizations processed before 8:30 PM ET, Monday – Friday. For authorizations between 8:30 PM ET on Friday through Sunday, you may expect your replacement on that Tuesday. Once authorized, we will send you an email with a link to the tracking information, or you may visit the claims website at mymetroclaim.com, to determine the expected delivery date. We’ll be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address." SERVICE AND REPAIR 955586 issues 955564 process No: "Excellent! You will be able to have your device repaired at . You’ll receive an email with the authorized store information” Yes: "Once your claim is approved, you’ll receive an email with a time-sensitive link that you’ll need to click on so you can schedule your appointment for that store . The sooner you schedule your appointment, the faster the store can reserve the parts for your repair" congratulations your claim is approved. You have a deductible of $___, which includes tax. You'll likely be able to get your repair completed the same day. The authorized repair facility will have access to your covered claim, so they'll be prepared to assist you. You'll receive your confirmation email shortly which includes the repair store address and phone number;. You can either print out the email or have it handy when you go to the repair center. If you forget it, you can simply provide your name and device serial number. Is there anything else I can help you with at this time?” SNR not available “I apologize for the inconvenience. The claim eligibility is based on several factors. For example, the claimed make/model, the type of damage(s), repair store location in relation to your address, and/or the repair store inventory to complete the repair.” UPGRADE "You’ll need to pay your deductible of $______,which includes tax, at a T-Mobile store. In addition, because you are getting an upgraded device, there could be additional charges, such as a down payment or taxes You’ll need to return your damaged device to T-Mobile at the time you pick up your replacement, so please make sure to have it with you" LOST/STOLEN "So there you go I've successfully filed the claim for you. Once authorize, we provide next business day shipping for authorizations processed before 7:00 PM Eastern Time, at no additional cost. So you know when to expect delivery of the device which is pending equipment availability ___________, you can track it by either using the link provided in the email we're sending you, or by logging onto our website at myTMOclaim.com." RECERTIFIED/BRAND NEW PHONE REPLACEMENT We send both new and recertified replacements. If you receive a recertified replacement, please be aware that all of our recertified equipment go through quality inspection tests and should be like new. Also, it carries a 90 day warranty (180 days for T-Mobile) so if you have any issues with the replacement give us a call and we will get you taken care of. Additionally, should the device have any cosmetic issues at the time of delivery, even if they do not impact the device's performance, please contact us within 7 days and we will resolve that issue for you as well. CLOSING "Once again, thank you for calling Assurant. This is Bryan, you have a great day ahead!" GHOST CALL since i am not hearing any response. I need to end this call to assist other cmr. If you still need our assistance do not hesitate to call us back. Thank you and have a great day.