Script

OPENING SPIEL

"Thank you for calling Vail Resorts, My name is Nike. How may I help you?

TRANSACTION TIME/INQUIRY

I am more than happy to assist you today. But before we proceed I will be needing your information. Is that okay with you? Alright. Can I have your Full Name, Date of Birth and your email address as well.

Thank you for that information. May I put this call on hold for 1-2 minutes? It is okay with you? Alright. Thank you (Name).

Thank you for patiently waiting on the line (Name). Upon checking

Aside from your password reset, is there anything else I can help you with?

Alright. Thank you.

Name, after this call you will be routed to our short and we would love to hear your response. should you decide to participate, please stay on the line. Once again, Thank you for calling Vail Resorts. My name is Nike. Have a great day. And stay safe.