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1747672346825,
[
"Acknowledgement",
1750441059331,
{
"name": "ack",
"body": "I understand.",
"timestamp": 1749074757651
}
],
[
"Address / Location",
1750441086303,
{
"name": "add",
"body": "Upon checking, DEALERNAME dealership is located at ADDRESS and DEALERNAME is located at ADDRESS.",
"timestamp": 1748733512822
}
],
[
"Availability",
1750440042474,
{
"name": "avbot",
"body": "I noticed that our virtual assistant already responded to your concern about the availability.",
"timestamp": 1750877223179
},
{
"name": "avpr",
"body": "Are you considering purchasing it, or would you prefer to schedule an appointment to see this VEHICLE?",
"timestamp": 1748711466083
},
{
"name": "avn",
"body": "NAME wants to confirm the availability of this CARNAME.",
"timestamp": 1748734068365
},
{
"name": "avb",
"body": "I noticed that you inquired about the availability of this CARNAME. I'm happy to share that it’s still available, and I can reach out to the dealer for confirmation.",
"timestamp": 1748735541914
},
{
"name": "av",
"body": "I'm pleased to share with you that this VEHICLE is still available. I will check with the dealer to confirm if there are no pending negotiations.",
"timestamp": 1748711401915
},
{
"name": "a",
"body": "availability",
"timestamp": 1750269170346
}
],
[
"Bear with Me",
1750440372984,
{
"name": "b3",
"body": "Would you please bear with me while I look into this real quick?\nCan you please wait for a moment while I find that information for you?\nCan you give me more time while I check this for you?\nWould it be okay to give me a moment while I look into this?\nCan you hang on a moment while I find the information for you? ",
"timestamp": 1749663352581
},
{
"name": "b22",
"body": "I just need a little more time to check this, let’s stay connected.\n\nI’ll take some extra time to review this.\n\nHang tight while I check this—I appreciate you staying connected.\n\nGive me a bit more time to go over this, and we’ll chat soon.\n\nI’m still reviewing this, so let’s stay in touch.\n\nI’ll need a little longer to check this—stick around.\n\nStay connected while I take some more time to go over this.\n\nI appreciate your patience! I just need a little more time to review this.\n\nI’ll be taking a closer look—thanks for staying connected.\n\nAlmost there! Let’s stay in touch while I check this out.",
"timestamp": 1748731498531
},
{
"name": "b2",
"body": "I'll be needing more time to check this, kindly stay connected.",
"timestamp": 1748716299583
},
{
"name": "b1",
"body": "Please bear with me while I check this for you.",
"timestamp": 1748737758213
}
],
[
"Blue Start Purchase Button",
1750441472001,
{
"name": "blue",
"body": "In the meantime, you can use the "Blue Start Purchase Button" located at the bottom of the Vehicle Details Page. This will provide a breakdown of the price. Please be aware that the dealer will have the final say. Just a reminder, a hard pull inquiry will occur if you choose financing through the start purchase button. Here's the link:\n**LINK\n",
"timestamp": 1749061234471
}
],
[
"BOT",
1750877233235
],
[
"CarFax",
1750441252778,
{
"name": "cfnw",
"body": "I've checked, but I apologize if the link isn't working. Please try the link below to access the CarFax report directly for this CARNAME.\n\nLINK",
"timestamp": 1750182021441
}
],
[
"Checkback",
1750441343057,
{
"name": "ch2",
"body": "How else can I assist you with this CARNAME, or what other details can I offer?\n",
"timestamp": 1749067278421
},
{
"name": "ch",
"body": "Would you like any further details or assistance with this CARNAME?",
"timestamp": 1748721091552
}
],
[
"Closing with Phone Number",
1750441315252,
{
"name": "clph",
"body": "Should you require any further assistance, please don’t hesitate to reach out to us at CarGurus. For direct support, you can also contact DEALERNAME at PHONENUMBER. Wishing you a great day!",
"timestamp": 1748721739695
}
],
[
"Confusion",
1750454997526,
{
"name": "confu",
"body": "Sorry for the confusion, what I meant is ",
"timestamp": 1748738198334
}
],
[
"Consent",
1750455076162,
{
"name": "consent",
"body": "Just to verify, would you still like me to arrange for the dealer to reach out to you regarding this vehicle?",
"timestamp": 1748715196401
}
],
[
"Dealer Hours",
1750531608166,
{
"name": "hours",
"body": "I’m showing DEALERNAME is open from XX:XX tomorrow.\n\nIf you have not heard from the dealership before you go I recommend you call DEALERSNAME at PHONENUMBER to ensure they are ready for you.",
"timestamp": 1749234119549
}
],
[
"Duration",
1750877259621,
{
"name": "howlong",
"body": "Also, this VEHICLE has been listed for XX days at this dealership. I'll let the dealer know and to confirm it.",
"timestamp": 1749153215094
}
],
[
"Email Address",
1750443437513,
{
"name": "eadd2",
"body": "Thank you for providing your email address.",
"timestamp": 1749247569763
},
{
"name": "eadd",
"body": "Thanks for confirming your email address.",
"timestamp": 1749067102976
}
],
[
"Financing",
1750440530352,
{
"name": "dp",
"body": "I understand you're asking about the down payment for this CARNAME. I don't have that specific down payment information here, but I can certainly have the dealer reach out to you directly to discuss the down payment process.",
"timestamp": 1749247533878
},
{
"name": "difflend",
"body": "The information we have shows that Capital One Auto Finance, Westlake Financial, Global Lending Services (GLS), and Chase are our participating lenders. I will have the specialist to get in touch with you which lender is associated with this VEHICLE.",
"timestamp": 1748734701963
},
{
"name": "loancal",
"body": "You can also use the loan calculator on the vehicle's page link below to estimate monthly payments. This gives you an idea, though actual rates may vary. I'm happy to connect you with the dealership to discuss all financing details.\n",
"timestamp": 1749076612602
},
{
"name": "usnorm",
"body": "Thank you for your interest in financing this VEHICLE. The actual financing process needs to be completed at the dealership. I'll be happy to connect you with a specialist to discuss financing details further. \n \nIn the meantime, feel free to utilize the loan calculator located on the vehicle details page, accessible under the price history section. You may try to access it via this link: \n \n(Provide VDP link here)\n \nThis tool can provide you with an estimated monthly payment based on factors like your down payment, credit score, and loan term. It's important to note that while this tool offers estimates, it doesn't guarantee rates. For specifics, I'll be happy to connect you with the dealership to discuss financing details further.",
"timestamp": 1749664953892
},
{
"name": "usfin",
"body": "For financing this VEHICLE, you can pre-qualify online with a soft credit pull for rate estimates, or use the Start Purchase button for real, upfront rates via a hard credit pull—which saves time at the dealership.\n\nJust remember, all final financing happens at the dealership. I can also check if they offer their own financing options.",
"timestamp": 1749061302479
},
{
"name": "ukfinnocal",
"body": "I understand this information is important to you. While I don't have access to specific financing details. However, I can connect you directly with the dealership, who will be able to provide the information you need. Let me arrange that for you to ensure your question is fully addressed.",
"timestamp": 1748720805143
},
{
"name": "ukfincal",
"body": "Thank you for your interest in financing this VEHICLENAME. You can use the CarGurus HP est. payment calculator located on the vehicle details page under the pricing section to understand what the monthly payment/ down payment/ interest rate could look like. Please note the HP est. payment calculator is a tool and does not provide guaranteed rates. I'll have a dealer specialist discuss this further for a more accurate rate.",
"timestamp": 1748720845680
},
{
"name": "cafin",
"body": "Thank you for your interest in financing this VEHICLENAME. You can use the CarGurus HP est. payment calculator located on the vehicle details page under the pricing section or the link below to understand what the monthly payment/ down payment/ interest rate could look like. \n\nLINK\n\nPlease note the HP est. payment calculator is a tool and does not provide guaranteed rates. I'll have a dealer specialist discuss this further for a more accurate rate. ",
"timestamp": 1749258399760
}
],
[
"Forward No Response",
1750441273616,
{
"name": "fnrn",
"body": "Customer dropped off. Sending information for follow up.",
"timestamp": 1748732903919
},
{
"name": "fnrcl",
"body": "I’d love to continue assisting you, but I’ve noticed you haven’t responded. To make sure you’re still getting the support you need for this CARNAME, I’ll share your name and contact details with the DEALERNAME so they can assist you. Thank you for choosing CarGurus. Have a wonderful day!",
"timestamp": 1748715301826
},
{
"name": "fnr2",
"body": "Do you have any specific questions about this CARNAME?",
"timestamp": 1748732864615
},
{
"name": "fnr1",
"body": "Hi, NAME! So glad you reached out. I’m Emeflor from CarGurus, and I’d be happy to assist with your inquiry. How can I help you with this CARNAME?\n",
"timestamp": 1748732841750
}
],
[
"Halfway",
1750531509026,
{
"name": "hw",
"body": "I appreciate your patience. Thanks so much for your interest with this VEHICLE. We totally understand wanting to test-drive before committing. Since you're located in another state, would you be open to meeting halfway for the test drive? We’re happy to coordinate a convenient location that works. We can also ask the dealer if they have other options for you to see this VEHICLE, say a virtual tour or delivery test drive if possible?",
"timestamp": 1750526350592
}
],
[
"Help",
1750531575788,
{
"name": "help",
"body": "How can I help you with this VEHICLENAME?",
"timestamp": 1748710951178
}
],
[
"Idle Closing",
1750448919998,
{
"name": "id5",
"body": "We’re here and ready whenever you are! If it’s easier, you can reach DEALERNAME at PHONENUMBER for direct assistance.\n\n",
"timestamp": 1750882918296
},
{
"name": "id4",
"body": "We’re looking forward to assisting you further—just waiting on your go-ahead! You’re always welcome to reach out, or connect with DEALERNAME directly at PHONENUMBER.",
"timestamp": 1750882862216
},
{
"name": "id3",
"body": "We're excited to continue our conversation, but we're still awaiting your response. Feel free to reach out whenever you're ready, and CarGurus will provide support. You can also get in touch with DEALERNAME at PHONENUMBER.",
"timestamp": 1749061103725
},
{
"name": "id2",
"body": "Haven't heard from you in a bit! We're keen to keep helping. Reply at your convenience, and CarGurus will assist. Don't hesitate to call DEALERNAME at PHONENUMBER too.",
"timestamp": 1749058535099
},
{
"name": "id",
"body": "We’re excited to continue assisting you, but we haven’t received a response yet! Feel free to reach out whenever you're ready, CarGurus is here to help. You can also contact DEALERNAME at PHONENUMBER.",
"timestamp": 1748711078216
}
],
[
"Idle Probing",
1750877321542,
{
"name": "idpr",
"body": "Hi, there! Just checking in to see if you’re still with me. Are there any other ways I can be of service to you today?",
"timestamp": 1749078202701
}
],
[
"Infotext",
1750440470212,
{
"name": "itph",
"body": "A representative from DEALERNAME will be in touch shortly. Along with this number ending XXXX, could you provide an active email for the dealer to reach you with those photos?",
"timestamp": 1749165213113
},
{
"name": "it2",
"body": "A representative from DEALERNAME will be reaching out shortly. In addition to the phone number ending in XXXX, can we confirm that XXXX is still your best email for follow-up?",
"timestamp": 1749060034016
},
{
"name": "it",
"body": "A representative from DEALER will be reaching out soon. In addition to the phone number ending in XXXX, could you kindly share an active email address we can use as an alternative way to get in touch?",
"timestamp": 1748715703222
},
{
"name": "eb",
"body": "A representative from DEALERNAME will be reaching out to you as soon as possible at your phone number ending in XXXX and your email EMAILADDRESS.\n\nPROBING QUESTION",
"timestamp": 1749074526093
},
{
"name": "e22",
"body": "If in case the dealer can't reach you through your phone number, is EMAILADDRESS still your active email address as an alternative contact information?",
"timestamp": 1749068426076
},
{
"name": "e2",
"body": "In case the dealer can’t reach you by phone, would you mind sharing an alternate email so they can follow up with you?",
"timestamp": 1748715733957
}
],
[
"Interested",
1750877288614,
{
"name": "intonly",
"body": "I'm happy to hear you're interested! I will have a specialist on site get in touch with you to talk about this VEHICLE. ",
"timestamp": 1749234239150
},
{
"name": "int",
"body": "Thank you for your interest on this CARNAME. ",
"timestamp": 1748736072734
}
],
[
"Long Distance",
1750877347340,
{
"name": "longdistance",
"body": "Thank you for your interest in this CAR, XX. I understand that you're located quite a distance from DEALERSHIPNAME. Would you still like me to submit your details so they can follow up with you about this VEHICLE?\n\n ",
"timestamp": 1749670509119
},
{
"name": "longdis",
"body": "You can use this link to search for dealers near you. You can specify a search radius from 10 to 1000 miles and filter by dealership type"\nhttps://www.cargurus.com/Cars/mobile/requestZipForDealersNearMe.action",
"timestamp": 1748718170441
}
],
[
"Lost Interest",
1750877474451,
{
"name": "licl",
"body": "If you need any help in the future, CUSTOMER, feel free to reach out to us at CarGurus—we’re always happy to assist. You can also get in touch with DEALERNAME directly at PHONENUMBER. Wishing you a fantastic day!",
"timestamp": 1750877566258
},
{
"name": "li2",
"body": "How else can I help you with today?",
"timestamp": 1750877521059
},
{
"name": "li1",
"body": "I understand! Do you still want me to forward your information to the dealership so they can discuss you further about this VEHICLE?",
"timestamp": 1750877504082
},
{
"name": "Lostint",
"body": "I understand! Do you still want me to forward your information to the dealership so they can discuss you further about this VEHICLE?\nif customer says no. ask still for assistance\nGot it! How else can I help you with today?\nif not responding - closing\n*If you ever need assistance in the future, CUSTOMER, please don't hesitate to reach out to us at CarGurus. We're always here to help you out! You can also call DEALERNAME at PHONENUMBER. Have a great day!",
"timestamp": 1748719250588
}
],
[
"MDMV",
1750441581450,
{
"name": "mdmvit",
"body": "The specialist at the dealership will be reaching out as soon as possible. In addition to this number ending in XXXX, what is a good email address to reach you?",
"timestamp": 1750526566605
},
{
"name": "mdwrap2",
"body": "I noticed you might have stepped away. So far, I received ###### car listings from you. Please note that these cars listed with different dealerships. \n\nFor your reference:\n\nCAR1 is listed with DEALERNAME you may contact them at PHONENUMBER.\nCAR2 is listed with DEALERNAME, you may contact them at PHONENUMBER.\n\nIf you need any assistance in the future, please feel free to reach out to us at CarGurus. Have a nice day!",
"timestamp": 1750283386133
},
{
"name": "mdwrap",
"body": "Please note that these cars are listed with different dealerships, so you may receive multiple contacts from them. \nFor your reference:\n \nCAR1 is listed with DEALER1.\nCAR2 is listed with DEALER2.\nCAR3 is listed with DEALER2.\n\nThis way, youll know which dealership will be in touch regarding the specific car youre interested in.\n \nIs there anything else I can help you with in the meantime?",
"timestamp": 1750283298173
},
{
"name": "mdmv2",
"body": "Thank you for considering CarGurus for your car shopping needs. We're happy to help! May I know what questions you may have with these listings?",
"timestamp": 1748741388995
},
{
"name": "mdmv1",
"body": "I'm glad you found more cars to your liking. Please don't hesitate to send them, and we'd be happy to assist you. May I know what questions you may have with these listings?",
"timestamp": 1748741355697
},
{
"name": "mdln",
"body": "This lead was the result of a rare circumstance where the shopper inquired on multiple vehicles at different dealerships during the same conversation. You will see this transcript contains multiple vehicles and dealerships, including yours. In the interest of fully helping the shopper, all dealers involved were sent leads on the inventory the customer was interested in.",
"timestamp": 1748741545855
},
{
"name": "mdack",
"body": "I'm glad you found more cars to your liking. Please don't hesitate to send them, and we'd be happy to assist you. May I know what questions you may have with these listings?",
"timestamp": 1749061673536
}
],
[
"No Reference ID",
1750441596474,
{
"name": "nr1",
"body": "Glad to have you back, NAME! This is Emeflor a live agent and thank you for reaching CarGurus! I'll be more than happy to assist. Do you mind texting in from this listing again and leaving the 9-digit number in the message? so I can view the car you're interested in?",
"timestamp": 1750274467531
},
{
"name": "noref4guide",
"body": "Thank you for your interest in the vehicle listed on CarGurus. Let me guide you so I can help you get connected to the dealership. To text us about the vehicle, please follow these simple steps:\n\n1. Open CarGurus on your mobile device: Navigate to the CarGurus website or app on your smartphone.\n\n2. Find the vehicle listing: Locate the vehicle you inquired about by browsing or using the search function.\n\n3. Click the "Text" option: On the vehicle listing page, look for the "Text" button. It is usually located near the contact options.\n\n4. Send your message: Click the "Text" button, and your messaging app will open. You do not have to remove the pre-filled message regarding the vehicle. Simply type your additional questions or requests.\n\n5. Hit send: Once your message is ready, press send. Our team will respond promptly to assist you with your inquiry.\n\nLet me know how is it going. I'll be waiting for your response.",
"timestamp": 1749844875734
},
{
"name": "noref3",
"body": "Sorry, I'm experiencing a technical issue in pulling up your listing. Would you mind providing the link or texting the listing again?",
"timestamp": 1749844798281
},
{
"name": "noref2",
"body": "When you find a car you like, hit contact/text. You will see something like this - Regarding this "Honda Civic (ID#00000000)."\n \nWould you mind providing that reference number?",
"timestamp": 1749152972613
},
{
"name": "noref1",
"body": "Thank you for waiting. ACKNOWLEDGE THE CONCERN. However, I can't find the listing you're asking about. When you text us about a vehicle, an 8 or 9-digit number usually appears that gives us the vehicle and dealership information. Could you please provide that number?",
"timestamp": 1749152736205
}
],
[
"One Concern Probing",
1750441030228,
{
"name": "1c2",
"body": "Would you like to explore any other options or features of this CARNAME?",
"timestamp": 1749067222228
},
{
"name": "1c",
"body": "Are you interested in any other options or features related to this CARNAME?",
"timestamp": 1749060386617
}
],
[
"Other Language",
1750877436985,
{
"name": "oplang",
"body": "Hi! I'm Emeflor from CarGurus. I apologize, but I only communicate in English. Would you be able to continue our conversation in English?",
"timestamp": 1748734601638
},
{
"name": "nolangugae",
"body": "I’m so sorry, and I apologize that we weren’t able to help you. If you’d like to call DEALER, the number is PHONENUMBER.\n",
"timestamp": 1749688842342
}
],
[
"Pricing",
1750440751678,
{
"name": "prwithblue",
"body": "Looking at my resources, this CARNAME is listed for $X,XXX. Please note that this price excludes certain taxes, fees, and/or charges. In the meantime, you can use the ‘Blue Start Purchase Button’ located on the right side of our website to know the breakdown of the price. Please note that the dealer will still be the one to finalize it.",
"timestamp": 1749234577274
},
{
"name": "prprobe2",
"body": "Are you interested in buying this car that's why you're asking for its price? Or do you wish to negotiate the price?",
"timestamp": 1749234469082
},
{
"name": "prprobe",
"body": "Do you have any price preference so that I can rely it to the dealership? ",
"timestamp": 1748730937504
},
{
"name": "prnot",
"body": "I've checked my resources here, and it seems the dealer did not provide any price on our website. Let me get you connected to them to ask how much this CARNAME is.",
"timestamp": 1748724309596
},
{
"name": "prlisted",
"body": "My resources show this CAR is listed at PRICE. Keep in mind, this price typically doesn't include taxes, fees, or other charges. I’d be happy ask the dealer to confirm the price further.",
"timestamp": 1748724810942
},
{
"name": "prdoor",
"body": "Thanks for waiting. I understand that you wanted to know the out the door price for this CARNAME. Let me connect you to the dealer so they can discuss the price with you. Please note that this price excludes certain taxes, fees, and/or charges.",
"timestamp": 1748715516581
},
{
"name": "otdprobe",
"body": "Do you have a specific offer for this VEHICLE NAME?",
"timestamp": 1748716631704
},
{
"name": "negopr",
"body": "I understand you want to know the negotiable price. I'll be happy to connect you to the dealer to negotiate the price for you. Keep in mind that the VEHICLENAME indicated in our listing may vary, and the listed price may not include taxes, fees, or other charges.",
"timestamp": 1748726165448
},
{
"name": "lowerprice",
"body": "I can ask the dealer if they can lower the price for you.",
"timestamp": 1749235422042
}
],
[
"Purchase",
1750969965562,
{
"name": "purpr",
"body": "In the meantime, could you let me know if you’re planning to pay in cash or explore financing options?",
"timestamp": 1750969973810
}
],
[
"Random Notes",
1750531452422,
{
"name": "note",
"body": "create a summary note",
"timestamp": 1750531437476
}
],
[
"Regular Closing",
1750441305927,
{
"name": "cl5",
"body": "I really enjoyed helping you today, NAME! Looking forward to welcoming you back to CarGurus whenever you need support.",
"timestamp": 1749149690430
},
{
"name": "cl4",
"body": "It was great assisting you today, NAME! Hope to see you back at CarGurus soon, we’re always here to help.",
"timestamp": 1749149666175
},
{
"name": "cl3",
"body": "So glad I could assist you, NAME! We'd love to help you again anytime you come back to CarGurus.",
"timestamp": 1749060849592
},
{
"name": "cl2",
"body": "It was super great connecting with you today, [Name]! Whenever you're ready, we'll be here at CarGurus to help out again.",
"timestamp": 1749058078759
},
{
"name": "cl1",
"body": "So happy to assist you today, Name! Can’t wait to welcome you back to CarGurus anytime you need support.",
"timestamp": 1748714473851
}
],
[
"Returning Customer",
1750440323793,
{
"name": "rcw6hr",
"body": "Your information was forwarded to the dealer. Please give them time to contact you.",
"timestamp": 1750530751429
},
{
"name": "6hcl",
"body": "It looks like the dealership has not been open or had an opportunity to follow up with you since our last conversation. They will be open today at 9am and will reach out as soon as they are available",
"timestamp": 1749081121471
},
{
"name": "6h2",
"body": "I see that the previous agent has already informed the dealer about your concern, and you should hear from them and they'll discuss it with detailed information as soon as they're available. But if you'd like to contact them immediately, you can call them at PHONE. Do you have any other specific features or options that you are looking for in this vehicle? ",
"timestamp": 1749067019455
},
{
"name": "6h",
"body": "Thanks for waiting. After reviewing, your inquiry about the CONCERN of this CARNAME has been sent to the dealership. They will get in touch as soon as they’re available.",
"timestamp": 1748717926508
}
],
[
"Returning Customer Opening",
1750441147444,
{
"name": "opret1",
"body": "Hello again, NAME! It's wonderful to see you back. I'm Emeflor from CarGurus. How can I help you with this CARNAME?\n",
"timestamp": 1749059726521
},
{
"name": "bnc",
"body": "Nice to have you back, NAME! I'm Emeflor from CarGurus. How can I help you with this CARNAME?",
"timestamp": 1748733164285
},
{
"name": "bb",
"body": "Hello again, CUSTOMERNAME! It's wonderful to see you back. I'm Emeflor from CarGurus, and I appreciate your patience as I review your request.",
"timestamp": 1748733182087
}
],
[
"Shipping",
1750966609918
],
[
"Sold Car",
1750531481531,
{
"name": "Sold Car",
"body": "I understand that you spoke with the dealer, who mentioned that the vehicle is sold. However, based on our resources, the VEHICLE is still available. It may take a couple of days for the listings to reflect the latest updates.\n \nI'd be happy to inform the dealership that you're looking for similar VEHICLE, they may have other options available for you in their inventory. Would you like to proceed?",
"timestamp": 1750526496509
}
],
[
"Test Drive",
1750440936507,
{
"name": "tpr",
"body": "Do you have a specific date and time in mind for your appointment?",
"timestamp": 1755192417045
},
{
"name": "t2",
"body": "For your reference, the dealership HOOP.If you have not heard from the dealership before you go I recommend you call DEALERSNAME at PHONENUMBER to ensure they are ready for you.",
"timestamp": 1755192401823
},
{
"name": "tn1",
"body": "NAME wants to set up a test drive for TIME on DAY, DATE.",
"timestamp": 1749247670129
},
{
"name": "tn",
"body": "would like to set up an appointment to view or test drive this CARNAME",
"timestamp": 1748742027546
},
{
"name": "t1",
"body": "I'll coordinate with the dealership to schedule an appointment for you to view or test drive this CARNAME. ",
"timestamp": 1748712885308
},
{
"name": "td",
"body": "setting up an appointment for test drive",
"timestamp": 1750269219088
},
{
"name": "prtest2",
"body": "What would be the best time and date for you to test drive the CARNAME?",
"timestamp": 1749059949828
},
{
"name": "prtest1",
"body": "When might be a good date/time for you to stop by?",
"timestamp": 1749059928727
}
],
[
"Trade In",
1750525606066,
{
"name": "ti2",
"body": "That's good to hear! I can ask the dealer to discuss trading in your TRADEVEHICLE for this VEHICLE is a specialist\nat the dealership. I will get you in touch.",
"timestamp": 1750525660746
},
{
"name": "ti1",
"body": "That's good to hear! I can ask the dealer to discuss with you the possibility of trading in for this VEHICLE",
"timestamp": 1750525644713
},
{
"name": "tiprobe",
"body": "Great, thank you for the email address. Would you also like to provide any details about your trade-in such as year, make, model, or mileage?\n",
"timestamp": 1750525627975
}
],
[
"Vehicle Details",
1750546177454,
{
"name": "vd1",
"body": "I’d be happy to have a dealership specialist get in touch to confirm the details and go over the CAR further with you.",
"timestamp": 1750548320904
},
{
"name": "vdb",
"body": "Just following up on your interest in this CAR. I’ll connect with the dealer to gather the full vehicle details for you, including mileage, drivetrain, fuel type, features, and any available packages.",
"timestamp": 1750546188942
}
],
[
"Vehicle History",
1750526853360,
{
"name": "nch",
"body": "I've checked, but couldn't find a history report for this VEHICLE. Don't worry! I'll have the dealership reach out to you to discuss the VEHICLE's history.\n",
"timestamp": 1750526861183
}
],
{
"name": "f3",
"body": "Since I haven't heard back, I've shared your information with DEALERNAME so they can reach out and help you with this CAR. They're the best ones to assist you directly with any questions about the car. Thank you for using CarGurus!",
"timestamp": 1755303369020
},
{
"name": "f2",
"body": "I can help with that. Is there anything specific you'd like to know about it, like its price, features, or availability?",
"timestamp": 1755303360819
},
{
"name": "f1",
"body": "Hi NAME, thanks for reaching out to CarGurus. I can help you with this CAR. What questions can I answer for you? ",
"timestamp": 1755303354739
},
{
"name": "norefcl",
"body": "If you look at the vehicle listing and scroll down, do you see a contact form? If so, you can fill it out, and a dealer specialist will follow up with you to answer any questions you may have. Thank you for choosing CarGurus and take care as always.",
"timestamp": 1755303313660
},
{
"name": "i3",
"body": "I'm ready to help whenever you are. You can reply here at CarGurus or reach out to the DEALERNAME directly at PHONENUMBER. Have a great day! ",
"timestamp": 1755303301579
},
{
"name": "i2",
"body": "Hi again! Just a quick follow-up. What's the best way for me to get in touch with the dealer on your behalf regarding this CAR? ",
"timestamp": 1755303289355
},
{
"name": "i1",
"body": "Hi! I'm Emeflor from CarGurus. I'd be happy to help with your question about this CAR.\nQUERYANSWER\nTo do that, may I have your name? I can provide it to the dealer to help coordinate with them on your behalf.",
"timestamp": 1755303278596
},
{
"name": "n4",
"body": "Thanks for reaching out! I'm happy If I could help with your questions about this CAR. If anything else comes up, you can always reach us here or contact DEALERNAME directly at PHONENUMBER. Have a great day!",
"timestamp": 1755300966205
},
{
"name": "n3",
"body": "That's a great question. Let me find that information for you now.",
"timestamp": 1755300923278
},
{
"name": "wb",
"body": "Welcome back",
"timestamp": 1755209283853
},
{
"name": "hn",
"body": "I've provided the dealer's hours of operation.",
"timestamp": 1754676027682
},
{
"name": "know",
"body": "Thanks for letting me know. ",
"timestamp": 1754676950454
},
{
"name": "meet",
"body": ""Great to meet you, NAME!"\n\n"It was a pleasure meeting you, NAME!"\n\n"Wonderful connecting with you, NAME!"\n\n"Glad to have met you, NAME!"\n\n"Nice getting to know you, NAME!"",
"timestamp": 1748737943236
},
{
"name": "meet1",
"body": "Nice meeting you, NAME!",
"timestamp": 1749853244528
},
{
"name": "name2",
"body": "To help the dealer know who to contact, may I ask for your name?",
"timestamp": 1748711687106
},
{
"name": "n1",
"body": "Hi! I'm Emeflor from CarGurus. I'd be happy to answer your questions about this CAR. What can I tell you about it?",
"timestamp": 1748722185102
},
{
"name": "n2",
"body": "Just to confirm, are you interested in the pricing, features, or something else about the CAR?",
"timestamp": 1750883006687
},
{
"name": "no concern no name",
"body": "GREET THEN ASK NAME > PROBE: How Can I help you with this VEHICLENAME? If still no response send your closing spiel with tracked phone number. \n\n- Greetings! I appreciate you contacting CarGurus. I’m Emeflor, and I’m here to help with your questions about VEHICLENAME. May I know your name to get started?\n\n- How can I help you with this VEHICLENAME?\n\n- We’re eager to keep helping you, but we haven’t heard back from you yet! Feel free to reply at any time and CarGurus will be able to assist! You can also call DEALERNAME at PHONENUMBER.",
"timestamp": 1748734948661
},
{
"name": "nobodyreachdealer",
"body": "It looks like nobody reached out to you. It looks like the dealership has not been open or had an opportunity to follow up with you since our last conversation. Please give DEALERNAME time to reach out and they'll contact you as soon as possible.",
"timestamp": 1748742096298
},
{
"name": "nolistedhours",
"body": "After looking through my resources, it seems the dealer hasn't listed their hours. Here’s their phone number XX so you can call in advance to make sure they’re ready to help you.",
"timestamp": 1748741889171
},
{
"name": "offernotes",
"body": "NAME would like to offer $$$$$$$ cash.",
"timestamp": 1749255789350
},
{
"name": "op1",
"body": "Hi, NAME! I'm Emeflor from CarGurus. How can I help you with this CARNAME?",
"timestamp": 1749666333341
},
{
"name": "opbear",
"body": "Hi, NAME! So glad you reached out. I’m Emeflor from CarGurus, and I’d be happy to assist with your inquiry. Just a moment while I look into it.",
"timestamp": 1748716233099
},
{
"name": "other",
"body": "I'll inform the dealer that you'd like to post this Chevrolet on your page for profit and discuss the details. I'll also let them know you want to be notified when the vehicle is no longer available.",
"timestamp": 1749156308332
},
{
"name": "phonebot",
"body": "I understand that you previously mentioned that it's fine to reach you via phone number, just in case that the dealer couldn't reach you via this number ends in XXXX may I also ask for you email address ",
"timestamp": 1749249702063
},
{
"name": "photos",
"body": "I'll make sure the dealership reaches out to you and provides specific images/ videos you're looking for.",
"timestamp": 1749238018664
},
{
"name": "prdealerff",
"body": "Have you heard from DEALERNAME about this VEHICLE yet?",
"timestamp": 1748742071411
},
{
"name": "prdets",
"body": "Got it. May I know the specific vehicle details that you'd like to discuss about this Focus?",
"timestamp": 1749058820544
},
{
"name": "prefcomms",
"body": "I'll make sure to inform them that you’d like to be contacted via text instead, if possible.\n\nI understand that you've mentioned that the dealership can just text you, just an alternative method of communication in addition to this number ends in 3486, may I also ask for your email address for Car-Tastic to reach you?\n",
"timestamp": 1748733748804
},
{
"name": "prefcommsnotes",
"body": "Would like to be contacted through text if possible.",
"timestamp": 1748734147396
},
{
"name": "prequalif",
"body": "Thanks for letting me know! I'll have a dealer specialist contact you about the next steps for buying the car, knowing you're pre-qualified with Westlake.\n\nRemember, all final financing happens at the dealership. I can also ask if they have their own financing options.",
"timestamp": 1749250106778
},
{
"name": "prequalifprobe",
"body": "It's great you're looking to finance this CARNAME. To help you best, could you tell me where you did your pre-qualification? Was it through CarGurus or another lender?",
"timestamp": 1749250131020
},
{
"name": "probephotos",
"body": "May I ask what particular photos you are looking for with this CARNAME?",
"timestamp": 1748717885461
},
{
"name": "prqu",
"body": "I see that you are interested in learning this CAR's out-of-the-door pricing. \nI'll be pleased to put you in touch with the dealer so they can provide you a quote. Remember that the advertised price of $0000 might not include taxes, fees, or other charges, and that the price shown in our listing might change. ",
"timestamp": 1749155329501
},
{
"name": "pur",
"body": "I'll arrange for a dealer specialist to reach out to you regarding the next steps in the purchase process and the available payment options. I'll also notify them that you intend to make the payment in CASH.",
"timestamp": 1749061250374
},
{
"name": "purchase1",
"body": "I’ll have a dealer specialist contact you to discuss the next steps in the purchase process and what payment modes are accepted.",
"timestamp": 1749067185322
},
{
"name": "qu1",
"body": "Hello, thank you for your patience and we're thrilled to have you here today! I'm Emeflor, a live agent from CarGurus. Currently, we are experiencing a higher volume of chats, but I'm here with you now. To start, may I have your name?",
"timestamp": 1748711033237
},
{
"name": "qu2",
"body": "Hello, NAME! Thank you for your patience and we're thrilled to have you here today! I'm Emeflor, a live from CarGurus. Currently, we are experiencing a higher volume of chats, but I'm here with you now. How can I help you with this VEHICLE today?",
"timestamp": 1748711287355
},
{
"name": "qubear1",
"body": "Hello, NAME! Thank you for your patience and we're thrilled to have you here today! I'm Emeflor, a live from CarGurus. Currently, we are experiencing a higher volume of chats, but I'm here with you now. Please bear with me while I review your concern.",
"timestamp": 1748712135057
},
{
"name": "r1",
"body": "Aside from the CONCERN, CONCERN for this CARNAME, is there anything else I can assist you with?",
"timestamp": 1748716026033
},
{
"name": "recap2",
"body": "To recap, we went over the availability and setting up an appointment to look at this Honda, and I appreciate the opportunity to help. Let me know if you need more details.",
"timestamp": 1748743106372
},
{
"name": "referror1",
"body": "Sorry, I'm experiencing a technical issue in pulling up your listing. Would you mind providing the link or texting the listing again?",
"timestamp": 1748714352129
},
{
"name": "shipping",
"body": "I can ask the dealer to inform you, if they offer possible shipping options.\nI can ask the dealer to inform you, if they offer possible shipping to XX.\nBased on information they offer optional home delivery. I'll ask the dealer to confirm and discuss possible shipping options to (LOCATION) ",
"timestamp": 1749262100264
},
{
"name": "soon",
"body": "You'll be hearing from the dealership soon!",
"timestamp": 1749154054775
},
{
"name": "sorry",
"body": "Sorry to keep you waiting.",
"timestamp": 1748739514980
},
{
"name": "sp",
"body": "Welcome back! This is Emeflor, a live agent from CarGurus. Thank you for reaching out. After reviewing your message, we’ve determined that your request falls outside the scope of CarGurus shopping support. This channel is specifically dedicated to assisting customers with their CarGurus shopping experience, so we’re unable to accommodate your request at this time.\n \nIf you have any questions related to our services, please don’t hesitate to contact us—we’re always happy to help. For now, we’ll be closing this chat. We appreciate your understanding.",
"timestamp": 1755193510632
},
{
"name": "specific",
"body": "Do you have any specific questions about this VEHICLE?",
"timestamp": 1748715107486
},
{
"name": "startpur",
"body": "pag may box na ganito, need nyo ibigay yong spiel sa baba.\n \n \nIn the meantime, I can see that the "Blue Start Purchase" button is also available; you may start your online purchase by clicking on it. Here's the link to the listing:\nThis will provide options for delivery and associated costs. Please be aware that the dealer will have the final say. Just a reminder, a hard pull inquiry will occur if you choose financing through the start purchase button.",
"timestamp": 1749150613690
},
{
"name": "submit",
"body": "I can submit your information to the dealership for follow up or I can walk you through submitting your information yourself if you are not comfortable providing your information in this chat. What would work best for you?",
"timestamp": 1748724425337
},
{
"name": "survey",
"body": "Welcome back, CXNAME. I'm Emeflor from CarGurus. It looks like the survey expired, did you have any additional questions for me?\n\n🍒SURVEY: \n \nBased off my information, you inquired for the REASON/ CONCERN of this VEHICLENAME. Thank you for your time to take the survey. Did you have any additional questions for me?",
"timestamp": 1749153796007
},
{
"name": "TEST DRIVE SHIPPING:",
"body": "May I know if you're willing to travel or if you'd like me to ask the dealer if they have other options for you to see this VEHICLE, say a virtual tour or delivery test drive if possible?\n ",
"timestamp": 1750526374441
},
{
"name": "ti",
"body": "possibility of trading in",
"timestamp": 1750269205183
},
{
"name": "trlink",
"body": "If you're looking for an estimated trade-in value for your car, simply click the link below. LINK \nPlease note that this is only an estimate—the final value will be determined by the dealership.",
"timestamp": 1749076656132
},
{
"name": "trpr1",
"body": "Can I also ask if there's any specific condition your CAR is in for me to let the dealership know?",
"timestamp": 1749666317192
},
{
"name": "vd",
"body": "vehicle details",
"timestamp": 1750269195312
},
{
"name": "vdbot",
"body": "I noticed that our virtual assistant has already provided the features of this VEHICLE. I'll have the dealer reach out to you to confirm those details.",
"timestamp": 1749074630810
},
{
"name": "veno1",
"body": "I've checked but the information if this VEHICLE NAME has _____ isn't listed at the moment. I'll reach out to the dealer to get those details for you, and they'll be in touch soon.",
"timestamp": 1748734792909
},
{
"name": "veno2",
"body": "I've checked, but the information if this vehicle has XX isn't listed at the moment. Not to worry though! I'll make sure to ask the dealer on your behalf and provide you with all the details. Expect to hear from them soon about whether VEHICLENAME has what you're looking for.",
"timestamp": 1749068731085
},
{
"name": "venoprobe",
"body": "Would you like me to ask the dealer that you're interested in a similar car that has XXXX.\n",
"timestamp": 1749234361617
},
{
"name": "veyesprobe",
"body": "May I ask if you are interested in purchasing this car that's why you're asking if it has XXX.",
"timestamp": 1749234340889
},
{
"name": "wait",
"body": "Thank you for waiting.",
"timestamp": 1748737909467
},
{
"name": "war",
"body": "I understand your concern about the warranty of this VEHICLE NAME. Just to let you know return may vary depending on the dealer. If you click on the Peugeot it will allow you to view the dealership's return policy. I will also connect you with the dealer specialist to provide complete details of their process.",
"timestamp": 1748737712536
},
{
"name": "was",
"body": "NAME was informed about ",
"timestamp": 1755193679884
},
{
"name": "wel",
"body": "You're welcome!",
"timestamp": 1749058991981
},
{
"name": "widget",
"body": "Widget could not load when sending the lead for the first time.",
"timestamp": 1749068540648
},
{
"name": "withcon no name",
"body": "With concern, name not provided\n\n\n> Greet and ask for name\n> answer question and 2nd attempt name\n> I can submit your information to the dealership for follow up or I can walk you through submitting your information yourself if you are not comfortable providing your information in this chat. Which option would work best for you? \n> probing fully help\n> Closing with phone number next\n \nIf you select “Request Info” that contact form should populate allowing you to submit a request to the dealership so that a specialist on site can follow up with you to answer any questions.",
"timestamp": 1748734863326
}
],
"tabKey": false,
"wrapSelectionAutoInsert": true
}
Shared snapshot